Nissan Murano Complaints

5,967 consumer complaints on file.

#10260391March 2, 2009
SEATS
DRIVERS SEAT BROKE, APPARENTLY SEAT HAS BROKEN AWAY FROM FRAME. HAVE NOT FIXED BECAUSE FROM ONLINE FORUM I HAVE DISCOVERED THAT MANY MURANO OWNERS ARE EXPERIENCING THIS SAME ISSUE, ALSO THEY SAY REPLACEMENT SEATS HAVE ALSO BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260446March 2, 2009
SEATS
NISSAN MURANO DRIVERS SEAT. THE BRACE BAR THAT RUNS ACROSS THE BACK UNDERNEATH THE SEAT FROM THE LEFT BACK CORNER TO THE BACK RIGHT CORNER BECOMES UNWELDED. THE SEAT THEN BEGINS TO ROCK AND IS NO LONGER STABLE NOR SAFE SHOULD THE CAR BE IN AN ACCIDENT AS THE SEAT BELT WILL NOT HOLD A PERSON IN THE SEAT AS IT IS DESIGNED TO DO SO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260373March 1, 2009
SEATS
I WAS DRIVING DOWN THE ROAD WHEN THE LEFT SIDE OF MY SEAT TILTED SUDDENLY, THROWING ME OFF BALANCE AND CAUSING MY BACK TO TWIST. I STOPPED IMMEDIATELY, AND FOUND THAT THE SEAT WAS UNSTABLE. I TOOK IT TO MY LOCAL MECHANIC, WHO SHOWED ME WHERE THE WELD HAD FAILED ON THE LEFT SIDE OF THE SEAT. AS ADVISED, I CALLED MY NISSAN DEALER, WHO INDICATED THAT QUOTE "THIS HAS HAPPENED FREQUENTLY, AND WE HAVE RECEIVED A REPLACEMENT PART FOR THE REPAIR, WHICH WE KEEP IN STOCK." THEY INDICATED THE COST WAS $660 PLUS THE COST OF INSTALLATION, AS MY CAR IS 3000 MILES OVER THE GENERAL WARRANTY LIMIT. ALTHOUGH I WAS NOT INJURED, THIS SEAT IS NOW UNSAFE, AS IT IS ONLY PARTIALLY ANCHORED TO THE FLOOR. ADDITIONAL STRESS IS ON THE REMAINING WELD, AND IT CAN FAIL AT ANY TIME. ADDITIONALLY, ANY IMPACT CAN CAUSE THE SEAT TO BECOME UNANCHORED. I AM CONTACTING NISSAN CORPORATE TOMORROW, BUT FEEL THAT THIS IS TRULY A SAFETY DEFECT THAT SHOULD BE THE SUBJECT OF A RECALL REPAIR. PLEASE ADVISE. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10260295February 28, 2009
SEATS
I OWN A 2003 MURANO AND THE DRIVER SEAT JUST BROKE ONE DAY. NOW WHEN I DRIVE, I AM THROWN AGAINST THE DOOR. ANY BUMP IN THE ROAD RELOCATES MY DRIVING FOOT DUE TO A ROCKING MOTION.THE DEALERSHIP SAID IT WAS THE TRACK ASSEMBLY AND COULD FIX IT. (PART ALONE IS $641) CALLED NISSAN HEADQUARTERS AND WAS GIVEN THE EXCUSE IT WAS OUT OF WARRANTY AND NO RECALLS HAVE BEEN LISTED. I BELIEVE THIS A DESIGN FLAW THAT NISSAN WON'T LIVE UP TO. THE INTERNET IS FULL OF COMPLAINTS ABOUT THIS SAME EXACT PROBLEM. I HAVE NEVER HAD A DRIVER'S SEAT BREAK IN ALL MY YEARS OF DRIVING AND OWNING CARS. THE MILEAGE OF MY CAR SHOULD NOT MATTER. (I HAVE A1936 TRUCK AND THE SEAT HAS NEVER BROKEN. ) ANY TYPE OF MOVEMENT IS DANGEROUS. PLEASE HELP ME AND OTHER OWNERS BY MAKING NISSAN FACE-UP TO THIS DESIGN FLAW AND HAVE A RECALL ON THIS PARTICULAR ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260305February 28, 2009
SEATS
DRIVER'S SEAT HAS COLLAPSED TWICE. NO REASON FOR FAILURE. DEALER REPAIRED THE FIRST DEFECTIVE SEAT UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260312February 28, 2009
SEATS
DRIVERS SEAT FRAME BROKEN SECOND TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260308February 28, 2009
SEATS
THE FOLLOWING IS WHAT I WROTE TO NISSAN REGARDING MY BROKEN DRIVER'S SEAT CHAIR (LEFT SIDE) IN MY 2005 NISSAN MURANO: I AM A SCIENCE TEACHER, AND AS I DROVE HOME FROM SCHOOL ON FRIDAY FEB 27TH, 2009. I HEARD A SNAP, AND SUDDENLY FELT A DROP IN THE DRIVER SEAT IN MY 2005 MURANO. GIVEN THE DRASTIC DROP, I HAD NO OPTION BUT TO SWERVE INTO THE NEXT LANE, NEARING COLLISION WITH ANOTHER VEHICLE. I WAS PANICKED BUT MANAGED TO NEGOTIATE TO THE EXIT OF THE FREEWAY. I PUT MYSELF, MY PASSENGER WHO CARPOOLS, AND OTHERS ON THE ROAD IN SERIOUS DANGER. I AM SURE YOU WOULD AGREE THIS IS A MANUFACTURERS ISSUE AND EXTREMELY UNSAFE (HTTP://WWW.SAFERCAR.GOV/). THIS MORNING I MADE AN APPOINTMENT WITH CERRITOS NISSAN, WHERE I PURCHASED MY VEHICLE AND SPOKE TO TOD AND ED, THE SERVICE MANAGERS, IN PERSON. THEY INFORMED ME THAT THEY HAD NEVER SEEN OR HEARD OF THIS ISSUE, AND THAT IS EXTREMELY RARE AND UNCOMMON. YET, AFTER DOING SOME RESEARCH ON YOUR WEBSITE AND OTHER VALID SOURCES, I FOUND FREQUENT COMPLAINTS THAT IDENTIFIED THE EXACT SAME PROBLEM. ED HAS ADVISED ME TO CONTACT YOU FOR ASSISTANCE AND THAT HE IS WILLING TO HONOR REPLACEMENT OF THE DEFECTIVE PARTS AT NO COST TO ME SHOULD THE NISSAN CORPORATION HANDLE THIS PROBLEM. MY FAMILY HAS PURCHASED OVER 8 NISSAN VEHICLES OVER THE LAST 10-15 YEARS, AND THIS PROBLEM HAS NEVER HAPPENED BEFORE. MY CAR IS NO LONGER DRIVABLE GIVEN THE CIRCUMSTANCE AND NOW MY CARPOOL MEMBER AND I ARE RELEGATED TO PUBLIC TRANSPORTATION, OR RENT A VEHICLE. THE EXTRA COST ON OUR TEACHER'S SALARY IS NOT ACCEPTABLE. WE WORK VERY FAR AND START AT 5:30 IN THE MORNING. IN ADDITION, WE SOMETIMES MUST LEAVE WORK LATE. OBVIOUSLY, THIS IS EXTREMELY DISTURBING. PLEASE CONTACT ME AS SOON AS POSSIBLE AT HOME OR MY CELL. YOUR EXPEDITED ATTENTION TO THIS MATTER IS APPRECIATED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260241February 27, 2009
VISIBILITY
SUN VISOR NO LONGER STAY IN THE UP POSITION. HANGS DOWN IN EYE SHOT OF ROAD. AFRAID THAT IT WILL CAUSE ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260014February 26, 2009
SEATS
I NOTICED THE DRIVERS SEAT IN MY 2003 NISSAN MURANO ROCKING AND LEANING TO THE LEFT. WHEN I LOOKED UNDER THE SEAT IT WAS OBVIOUS THAT SOMETHING WAS DEFINITELY BROKEN. I TOOK IT TO A NISSAN DEALERSHIP WHERE THEY INFORMED ME THAT THE SEAT FRAME WAS BROKEN AND THAT THE WHOLE ASSEMBLY WOULD HAVE TO BE REPLACED TO THE TUNE OF 1030.00. WHEN I GOOGLED THIS INFO I REALIZED THAT MURANO OWNERS ALL OVER THE COUNTRY WERE HAVING THIS PROBLEM. SOME OF THEM HAD THE PROBLEM FIXED ONLY TO HAVE IT HAPPEN AGAIN. THIS IS OBVIOUSLY A DESIGN DEFECT THAT NISSAN NEEDS TO TAKE RESPONSIBILITY FOR. DO WE HAVE TO WAIT UNTIL THIS PROBLEM STARTS CAUSING ACCIDENTS AND DEATHS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260036February 26, 2009
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2003 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 40 TO 50 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CHECK ENGINE INDICATOR ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE SHUT OFF A TOTAL OF FOUR TIMES, BUT WAS ABLE TO BE RESTARTED. THE CONTACT TOOK THE VEHICLE TO THE REPAIR SHOP FOR A DIAGNOSIS AND THE CAMSHAFT POSITION SENSOR WAS INITIALLY DETERMINED TO BE THE CAUSE OF THE FAILURE. THE MECHANIC THEN STATED THAT IF THE CAMSHAFT POSITION SENSOR WAS REPLACED, IT WOULD NOT CORRECT THE FAILURE. THE CONTACT WAS INFORMED THAT THE REAL ISSUE WAS WITH THE COMPUTER AND ELECTRICAL SYSTEM IN THE VEHICLE. HE WAS ADVISED TO TAKE THE VEHICLE TO THE DEALER FOR A DIAGNOSIS. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V455000 (ENGINE AND ENGINE COOLING). THE CONTACT WILL TAKE THE VEHICLE TO THE DEALER TO BE DIAGNOSED. THE CURRENT AND FAILURE MILEAGES WERE 41,000. UPDATED 3/27/09 *CN UPDATED 04/01/09.(JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259867February 25, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2003 NISSAN MURANO. I CURRENTLY HAS 67,000 MILES. OVER THE LAST MONTH I HAVE HAD MAJOR ISSUES WITH ACCELERATION, THE VEHICLE LOSES POWER OR DOESN'T RESPOND AT ALL WHEN PRESSING THE GAS PEDAL. AFTER A 1-3 SECOND PAUSE THE TRANSMISSION FINALLY ENGAGES SPORADICALLY AND "CLUNKS" VERY HARD. I HAVE BEEN TOLD BY THE DEALER THAT THE TRANSMISSION NEEDS TO BE REPLACED. THE NISSAN DEALER HAS INFORMED ME THAT THERE IS NO REPAIR OF THIS CVT TRANSMISSION. THIS PROBLEM IS OCCURRING EVERY TIME THAT I DRIVE THE VEHICLE AND IS VERY DANGEROUS. THIS ISSUE HAS HAPPENED SEVERAL TIMES IN BUSY TRAFFIC AND HAS CAUSED SEVERAL NEAR COLLISIONS. I AM VERY DISAPPOINTED. I HAVE NEVER HAD TO REPLACE A TRANSMISSION UNDER 100,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259769February 24, 2009
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2003 NISSAN MURANO. WHILE DRIVING 70 MPH, THE DRIVER HEARD A LOUD THUMPING NOISE AT THE BOTTOM OF THE VEHICLE. THE DRIVER PULLED THE VEHICLE OVER AND NOTICED A LARGE AMOUNT OF FUEL SPILLING FROM THE GAS TANK. THE GAS TANK SHIELD WAS INSTALLED TO PREVENT FUEL FROM LEAKING OUT; HOWEVER, THE TOW TRUCK DRIVER STATED THAT IT HAD BEEN LOOSE AND CAUSED THE FUEL TO LEAK OUT OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER AND THEY REFERENCED NHTSA CAMPAIGN ID NUMBER 06V003000 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY). THE MANUFACTURER IS STILL ATTEMPTING TO DETERMINE IF THE RECALL APPLIES TO HER VEHICLE. CURRENTLY, THE VEHICLE IS STILL AT THE REPAIR SHOP AND HAS NOT YET BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259573February 22, 2009
SEATS
WHILE DRIVING MY CAR ON THE HIGHWAY, THE ANCHOR FOR MY SEAT ON THE LEFT SIDE JUST BROKE. THE SEAT DROPPED ON THE LEFT SIDE AND I WAS LEFT WITH NO SUPPORT ON THE LEFT SIDE OF MY SEAT. THE SEAT FLOATED UP AND DOWN AS I DROVE OVER ROUGH ROADS. UNFORTUNATELY IT WAS LATE AT NIGHT AND I HAD NO RECOURSE BUT TO CONTINUE TO DRIVE IN THIS MOST UNSTABLE CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259603February 22, 2009
VISIBILITY
DRIVER SIDE SUN VISOR ON 2005 NISSAN MURANO FALLS CONTINUALLY INTO VIEW BLOCKING DRIVER FROM SAFELY NAVIGATING THE ROAD. IT FALLS ON BUMPY ROADS AS WELL AS SMOOTH SURFACES, DAY, NIGHT, COLD, HOT. TOLD IT WOULD COST MORE THAN 300 DOLLARS TO FIX- A VISOR!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259559February 21, 2009
SEATS
I HAVE A 07' NISSAN MURANO, WITH 39,000 MILES. IN THE LAST WEEK THE DRIVERS SEAT STARTED TO LEAN TO THE RIGHT WHEN I TURNED TO THE LEFT. TODAY I FELT A CRACK IN THE BACK OF THE SEAT. IN INVESTIGATING I FOUND THAT A CROSSBAR HAD BROKEN AT A SEAM. NOW MY DRIVERS SEAT ROCKS AND PROBABLY IS NOT THE SAFEST IN AN ACCIDENT. THIS SEEMS LIKE AN ONGOING ISSUE WITH NISSAN, I READ ABOUT 03'S, 04'S, 05'S AND NOW MY 07' HAVING THIS EXACT SAME PROBLEM. I DO NOT KNOW IF NISSAN WILL FIX IT YET DUE TO IT BEING OVER ON MILES FOR MY WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259320February 19, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT NOTICED THAT THE ENGINE WARNING INDICATOR ILLUMINATES ON THE INSTRUMENT PANEL AND THEN THE VEHICLE STALLS. THE FAILURE OCCURS PRIMARILY IN THE MORNING WHEN THE ENGINE IS COLD. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V455000 (ENGINE AND ENGINE COOLING); THEREFORE, THE CONTACT WOULD HAVE TO PAY APPROXIMATELY $400 FOR THE REPAIR. THE VEHICLE HAS NOT YET BEEN REPAIRED. HE CALLED THE MANUFACTURER AND WAS NOT PROVIDED WITH ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 66,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259182February 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
IN STOP-N-GO TRAFFIC, NO INITIAL ACCELERATION WHEN PEDAL PRESSED TO FLOOR. THEN CAR WOULD SUDDENLY JUMP FORWARD. CAUSED MULTIPLE INSTANCES OF NEARLY CRASHING INTO CARS IN FRONT OF ME OR NOT MAKING IT THROUGH INTERSECTIONS. BROUGHT TO DEALER MULTIPLE TIMES AND NOTHING WAS DONE. FINALLY, NO ACCELERATION AT ALL AND CAR NOW WON'T MOVE FORWARD. WAS TOLD ENTIRE TRANSMISSION NEEDS REPLACING FOR $6500...... AT ONLY 100,000 MILES! A TRANSMISSION SHOULD LAST LONGER THAN THAT AND IT SHOULD HAVE BEEN FIXED WHEN I FIRST STARTED COMPLAINING AND SEEING SYMPTOMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259213February 18, 2009
SEATS
I HAD A FAILURE OF THE DRIVERS SEAT IN MY 2006 NISSAN MURANO. AFTER CHECKING WITH THE PARTS DEPARTMENT AT MY LOCAL NISSAN DEALER (OLATHE NISSAN) I FOUND THE PART BROKEN WAS PART NUMBER 87450+A. REPLACEMENT OF THAT PORTION OF MY SEAT WILL RESULT IN A COST OF APPROXIMATELY $650.00 PARTS, PLUS LABOR FOR INSTALLATION. I'M STILL WITHIN THE 3 YEAR WARRANTY PERIOD, BUT OVER THE 35K MILE AND WAS TOLD THIS WOULD NOT BE COVERED UNDER WARRANTY. THERE IS A TSB ON THIS PROBLEM AND SEEMS AS I HAVE BECOME A MEMBER OF A LARGE GROUP THAT CAN EXPECT THE POTENTIAL FOR HAVING THIS REPAIR EVERY 2 TO 3 YEARS. IT SEEMS THAT NISSAN HAS A DESIGN PROBLEM THAT NEEDS TO BE ADDRESSED, BUT NOT AT MY EXPENSE LIFE OR MONEY. THIS SHOULD BE VIEWED AS AN EXTREME SAFETY ISSUE, AS IT BROKE WHEN I WAS DRIVING MAKING IT VERY DIFFICULT TO DRIVE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259078February 17, 2009
SEATS
OUR 2005 NISSAN MURANO WITH JUST OVER 44K MILES HAS A BROKEN DRIVER'S SEAT FRAME. WE HAVE NOT HAD ANY ACCIDENTS AND CONSIDER OUR USE TO HAVE BEEN NORMAL. I AM 200 LBS AND MY WIFE IS SIGNIFICANTLY LESS AND SHE IS THE MAIN DRIVER OF THE VEHICLE. THE SEAT ACTUALLY BROKE WHILE MY WIFE WAS GETTING IN, NOT WHILE DRIVING. IT APPEARS TO BE THE WHERE THE BACK LEFT SUPPORT CONNECTS. THE SEAT STILL HAS NORMAL ELECTRONIC FUNCTIONS BUT NOW, THE SEAT IS NOT STEADY WHILE DRIVING. ON RIGHT TURNS, THE SEAT MOVE UP AND TO THE RIGHT. IT THEN SETTLES BACK INTO POSITION WHEN THE CAR RETURNS TO STRAIGHT. THE SEAT WILL REQUIRE MAINTENANCE AS I DON'T CONSIDER IT TO BE SAFE. IT SEEMS PART FAILURE ON A PART THAT SHOULD BE EXTREMELY DURABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259157February 17, 2009
SEATS
WHILE DRIVING THIS MORNING, I MADE A RIGHT TURN @ ABOUT 5MPH OUT OF THE TRAFFIC LIGHT (DRIVING CONDITIONS WERE DRY ROAD, SLOW SPEED AND DAYLIGHT), WHEN I NOTICED A SNAP SOUND FROM UNDERNEATH MY 42,200MILES 2004 NISSAN MURANO SL DRIVER'S SEAT AND FELT AS IF THE SEAT CAME LOOSE FROM THE SEAT RAILING BOTTOM. INSTANTLY I FELL BACKWARDS AND TOWARDS THE LEFT SIDE OF THE SEAT ALMOST LOOSING CONTROL OF THE WHEEL AND PULLING MY LOWER BACK MUSCLE TRYING TO GET MY SELF UP. PULLED OVER TO CHECK THE SEAT, AND NOTICED THE SEAT WAS LOOSE, HARDLY MADE ANY FORCE TO MOVE OR WIGGLE IT BACK & FORTH OR SIDE TO SIDE. IMMEDIATELY NOTICED A LOOSE "BAR" OR PIECE OF METAL. WENT TO MY USUAL NISSAN SERVICE CENTER TO FIND OUT ABOUT THE PROBLEM/BROKEN PART AND FOUND OUT THE BROKEN PART IS THE BACK CROSSBAR OF THE SEAT LIFTER LINK SLIDE ASSEMBLY. IT ACTUALLY DETACHED FROM THE WELDING ON THE LEFT SIDE OF THE SEAT. MY VEHICLE IS NOT COVERED BY ANY WARRANTY AS IT EXPIRED ABOUT A YEAR OR SO AND THE SERVICE CENTER WILL NOT REPLACE WITH OUT A COST AND A NEW ASSEMBLY. IT WILL SELL THE WHOLE ASSEMBLY THOUGH, WHICH I DO NOT INTEND ON PAYING SINCE I BELIEVE THIS IS A DESIGN/MANUFACTURING FAILURE AND NEEDLESS TO SAY A SAFETY ISSUE. I FOUND OUT NISSAN MOTORS KNOWS ABOUT THIS PROBLEMS WITH THE MURANO'S DRIVERS SEAT AND HAVE NOT DONE ANYTHING, AND THEY SHOULD. EVEN NISSAN CAME UP WITH A "REINFORCED"/ DIFFERENT PART NUMBER SEAT ASSEMBLY, ALSO I KNOW FOR A FACT THAT MANY MURANO OWNERS HAVE FILLED COMPLAINTS BOTH WITH NISSAN & THE NHTSA AND NOTHING HAS COME UP OR DONE. I WAS LUCKY I DIDN'T CRASH OR SUSTAINED ANY DAMAGES OTHER THAN A SPRAINED LOWER BACK, AN UNSAFE SEAT AND AN UNDRIVEABLE CAR IN THE MEANTIME. BELIEVE ME, IT COULD HAVE BEEN WORST A LOT WORST. FOR THE RECORD, I COMPLAINED TO NISSAN ABOUT A YEAR AGO ABOUT A BACK & FORTH ROCKING MOTION ON THE SAME SEAT AND FOUND NOTHING BUT A LOOSE NUT. SOMETHING HAVE TO BE DONE BEFORE SOMEONE DO GET REALLY HURT OR KILLED. PLEASE HELP US. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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