Nissan Murano Complaints

5,967 consumer complaints on file.

#10426508September 20, 2011
SEATS
BROKEN DRIVER'S SIDE SEAT FRAME DUE TO POOR DESIGN/CONSTRUCTION. UNSAFE. WOULD CERTAINLY CAUSE UNDUE INJURY IF INVOLVED IN ACCIDENT. PLEASE PRESS NISSAN TO ISSUE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426252September 19, 2011
SEATS
THE DRIVER'S SEAT BEGAN TO FEEL LOOSE AND ROCK WHEN I WAS DRIVING AND SLOWING DOWN (DRIVING APPROXIMATELY 25 MPH). THE SEAT ROCKS WHEN I GET INTO CAR AND WHEN I TURN AND SLOW DOWN. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426261September 19, 2011
SEATS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. WHILE PARKED, THE CONTACT NOTICED THAT THE DRIVER SIDE SEAT WOULD SQUEAK. AFTER INSPECTING THE VEHICLE THE CONTACT NOTICED THAT THE SEAT WAS NOT BALANCED ON THE LEFT SIDE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN STATED THAT THE SEAT HAD TO BE REPLACED BECAUSE THE BRACKET THAT SUSTAINED THE SEAT WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426348September 19, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED WHILE DRIVING 30 MPH THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BATTERY AND ALTERNATOR BELT NEEDED TO BE REPLACED. THE REMEDY FAILED TO CORRECT THE FAILURE, TWO WEEKS LATER THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE AND REFERRED HER TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425925September 18, 2011
POWER TRAIN, ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
WHEN THE CAR FIRST STARTED ACTING UP I WAS ON THE INTERSTATE ON MY WAY TO WORK. IT ALL OF A SUDDED STARTED STALLING. I HAD TO PRESS THE DRIVING PEDDAL ALL THE WAY DOWN AND THEN IT WOULD TAKE OFF WITH A VERY HARD JOLT. THIS WOULD HAPPEN OFF AND ON ESPECIALLY IF I WAS IN STOP AND GO TRAFFIC OR CAME TO A STOP SIGN OR STOP LIGHT. THE CAR WOULD STALL BEFORE TAKING OFF. I TOOK IT TO THE DELEARSHIP AND THEY KEPT IT FOR THREE DAYS AND SAID THEY COULD FIND NOTHING. THIS IS WHEN THE TRANSMISSION WAS UNDER WARRANTY UP TO 120,000 MILES. THEY SAID THE CAR WOULD HAVE TO DO IT WHILE IN THER SHOP OR THEY COULD DO NOTHING. I JUST FOUND IT SO HARD TO BELIEVE THAT THE CAR SHOWED NO SIGNES OF DOING ANYTHING THAT I DESCRIBED WHILE THEY HAD IT AND DROVE IT FOR THREE DAYS. WELL OF COURSE I GOT THE CAR BACK AND IT WAS STILL DOING THE SAME THING. I TOOK IT BACK TO THEM AND THEY TOLD ME THAT IT WAS THE TRANSMISSION AND THE REPAIR ON IT ALONE WAS GOING TO COST ME 3600.00 ALL BY ITSELF. THE CAR WAS DOING THE VERY SAME THING WHEN I TOOK IT IN TO THEM THE FIRST TIME BUT SURPRISINGLY AFTER THE WARRANTY WAS OFF THEY ALL OF A SUDDEN FOUND THE PROBLEM. SOMEBODY REALLY NEEDS TO LOOK INTO ALL OF THESE COMPLAINTS AND GET THESE SITUATIONS UNDER WARRANTY SO THAT THESE CARS CAN BE FIXED PROPERLY. ITS NOT FAIR TO TAKE THE CAR TO THE DEALERSHIP ABOUT A PROBLEM THAT COULD HAVE BEEN FIXED UNDER WARRANTY TO TAKE IT BACK TO THEM FOR THE EXACT SAME THING AND THEY TELL YOU THAT THE REPAIR IS NO LONGER UNDER WARRANTY AND YOU NOW HAVE TO PAY FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425935September 18, 2011
POWER TRAIN
CAR MADE HORRIBLE GRINDING NOISE; STOPPED WORKING. TOWED TO POK NISSAN AND UNDER EXTENDED WARRANTY THEY REPLACED TRANSFER CASE AND REAR DIFFERENTIAL. NOW HERE IT IS BARELY ONE YEAR LATER AND JUST OVER 12000 MILES AND THE TRANSFER CASE IS LEAKING AGAIN. WAS TOLD BY AN INDEPENDENT MECHANIC WHAT THE PROBLEM WAS AND THAT NISSAN SHOULD MAKE GOOD. HAVING REVIEWED SEVERAL COMPLAINTS FILED WITH NHTSA OF SAME PROBLEMS I FOUND IT UNBELIEVABLE THAT NISSA FAILS TO CONSIDER THIS AS A RECALL OR ACCEPT RESPONSIBILITY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425847September 17, 2011
UNKNOWN OR OTHER
WHEN DRIVING MY NISSAN MURANO ESPECIALLY ON HOT DAYS/IN STOP & GO TRAFFIC, THE VEHICLE FAILS TO RESPOND TO THE DEPRESSION OF THE ACCELERATOR. WHEN IT HAPPENS (~1X/WEEK), THE VEHICLE WILL BE AT A COMPLETE STOP & NOT BEGIN TO ACCELERATE AFTER DEPRESSING THE ACCELERATOR UNTIL AROUND 3K RPMS. THE PROBLEM IS RESOLVED BY CYCLING THE VEHICLE OFF THEN ON, GIVEN THAT THE DRIVING CONDITIONS DON'T REMAIN IN THE FORM WHICH APPEARED TO INITIATE THE INCIDENT. IN ONE INSTANCE (AND ONLY ONCE), THE VEHICLE WAS LEFT RUNNING, WITH THE A/C ON WHILE I MADE A QUICK RUN INTO A CONVIENENCE STORE. AFTER BACKING OUT OF THE PARKING SPACE WITHOUT A PROBLEM, THE VEHICLE EXHIBITED IT'S SLIGHT HESITATION WHILE IN DRIVE, BUT THEN LURCHED FORWARD AT ~3K RPMS, AND ACQUIRED THE DESIRED SPEED AND MANUEVERS. AFTER WAITING AT THE LIGHT JUST OUTSIDE OF THE PARKING LOT, THE VEHICLE WOULD NOT RESPOND TO THE DEPRESSION OF THE ACCELERATOR IN THE FORM OF MOVEMENT. THAT IS, THE ENGINE WOULD REV TO AS MUCH AS 5K RPMS, BUT NOT MOVE MORE THE .5-1MPH. THE USUAL CYCLING OF THE ENGINE OFF & THEN ON, WOULD NOT RESOLVE THE PROBLEM. THE NEXT DESTINATION WAS NEARBY (1MI.) & DOWNHILL, SO I WAS ABLE TO COAST, IN NEUTRAL, TO THAT LOCATION WHILST BEING HONKED AT & NEARLY REAR-ENDED BY ONCOMING TRAFFIC. AFTER THE VEHICLE HAD SAT AT THAT LOCATION FOR ~3HRS, THERE WERE NO OTHER PROBLEMS OF THE LIKE. IT IS WORTH MENTIONING THE HESITATION PROBLEM WAS NOT EXPERIENCED FOR THE REMAINDER OF THE DAY. HOWEVER, IT WASN'T TOO LONG BEFORE THE ORIGINAL PROBLEM RETURNED. NO CHECK ENGINE LIGHT, NO OTHER MECHANICAL ISSUES I HAVE NOTICED. NO CORRELATIONS OTHER THAN THAT OF TEMPERATURE AND/OR STOP AND GO TRAFFIC. ANOTHER IMPORTANT NOTE IS THAT THOSE CORRELATIONS ARE NOT DEPENDENT UPON EACH OTHER; THE PROBLEM CAN/DOES OCCUR IN THE ABSENCE OF EITHER. HOWEVER, IT IS TYPICALLY NOT SEEN WITHOUT AT LEAST ONE OF THOSE FACTORS PRESENT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425461September 14, 2011
VISIBILITY
DRIVER SIDE SUN VISOR DOES NOT STAY IN DOWN POSITION. EVEN THOUGH VEHICLE HAS EXTENDED WARRANTY, NISSAN REFUSES TO COVER IT. VISOR HAS TO BE HELD BY HAND WHILE DRIVING TO STAY IN CORRECT POSITION. IF NOT HELD, THEN VISOR MOVES OUT OF POSITION SOMETIMES BLOCKING VIEW OF TRAFFIC LIGHTS AND VEHICLES AHEAD. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425327September 13, 2011
SEATS
MY DRIVER SEAT JUST WENT LOOSE AND IT IS NOT SAFE TO BE DRIVING IN THAT CONDITION ALSO ADD THAT BOTH SUN VISOR FALLS DOWN AND WILL NOT STAY UP BLOCKING MY VIEW. I CALLED NISSAN ABOUT IT AND THE PERSON THAT ANSWERED MY CALL JUST TOLD ME I'M VERY SORRY TO HEAR THAT, BUT NONE OF YOU MURANO PROBLEMS ARE ON RECALL SO YOU WOULD HAVE TO PAY OUT OF YOUR POCKET. I WILL APPRECIATE IF YOU CAN HELP ME ( AND HUNDREDS OF COSTUMERS) WITH THIS ISSUE THAT NISSAN JUST KEPT ON GETTING AWAY WITH IT, I BEEN VERY CLOSE TO CRASH DUE THESE PROBLEMS AND SEEMS THAT NISSAN DO NOT CARE ABOUT SAFETY ONLY MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425334September 13, 2011
STRUCTURE:BODY:ROOF AND PILLARS, VISIBILITY
DRIVING APPX. 30MPH ON OPEN ASPHALT ROAD, NO CARS AHEAD OF ME, NO CARS BEHIND ME WHEN HEARD LOUD EXPLOSION, SIMILAR TO SHOT GUN BLAST. WHEN LOCATED TROUBLE FOUND THE MOON ROOF HAD EXPLODED. APPEARED TO BE AN UPWARD EXPLOSION. CAR TAKEN TO NISSAN DEALER FOR REPAIRS. DAMAGE WAS NOT CAUSED FROM ANY FLYING OBJECTS. HAS TO BE A DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425345September 13, 2011
VISIBILITY
THIS IS A 2007 MURANO PURCHASED NEW IN 2008. ON SEPTEMBER 12, WHILE DRIVING AT LOW SPEED (25 MPH) THE DRIVER SIDE VISOR LOST ITS GRIP AND FELL TO A HANGING POSITION. THIS IS A HAZARD AS IT IMPAIRS VISIBILITY. I HAVE RESEARCHED THE NISSAN FORUMS AND FOUND OUT THIS IS A VERY COMMON PROBLEM WITH MURANOS DATING BACK TO 2004. HOWEVER, DESPITE THOUSANDS OF COMPLAINTS, I HAVE NOT SEEN THAT A RECALL HAD BEEN ISSUED. IT IS VERY DISTURBING THAT THE PART/REPAIR IS REALLY EXPENSIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424677September 11, 2011
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
POWER DOOR LOCKS DO NOT WORK ON TWO OF THE DOORS -- DRIVER'S DOOR AND RIGHT REAR PASSENGER DOOR. ONE DOOR LOCK STOPPED WORKING LAST WEEK; THE OTHER DOOR LOCK STOPPED WORKING YESTERDAY. REAR DOOR CANNOT BE LOCKED TO KEEP OUR CHILDREN IN -- A SAFETY ISSUE -- AND IT HAS TO BE LOCKED MANUALLY. IN THE EVENT OF AN ACCIDENT, I WILL BE UNABLE TO UNLOCK THE DOOR AND ALLOW THE CHILDREN TO ESCAPE; AGAIN, A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424573September 10, 2011
SEATS
BACK BRACE OF DRIVER SEAT SNAPPED. APPARENTLY WIDESPREAD PROBLEM AND I'M REPORTING MINE. LUCKILY THIS DIDN'T HAPPEN WHILE VEHICLE WAS BEING DRIVEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424408September 9, 2011
SEATS
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH, THE FRONT DRIVER SEAT MOVED FORWARD. THE VEHICLE WAS DRIVEN TO THE SIDE OF THE ROAD WHERE THE CONTACT NOTICED THAT THE FRONT DRIVER SEAT MOUNTING BRACKET WAS FRACTURED, HOWEVER HE WAS ABLE TO RESUME OPERATION CAUTIOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 139,000. UPDATED 09/27/11 *BF THE CONSUMER STATED THE SEAT IS NO LONGER FIRMLY ATTACHED TO THE CAR. DUE TO A BROKEN SEAT BRACKET. UPDATED 09/30/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424454September 9, 2011
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TRAVELLING @ 70 MPH WHEN SUNROOF EXPLODED. LIGHT RAIN, NO NEARBY TRAFFIC, NO OVERPASS. FORTUNATE TO PULL OVER WITHOUT AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424504September 9, 2011
STEERING
HIGH PRESSURE POWER STEERING HOSE FAILURE RUPTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424235September 8, 2011
SEATS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER SEAT WOULD WOBBLE FROM SIDE TO SIDE ABNORMALLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424262September 8, 2011
SEATS
THE FRONT DRIVERS SEAT CANNOT BE MOVED FORWARD OR BACKWARD. THE RIGHT SIDE OF THE SEAT APPEARS TO BE STUCK IN PLACE. THE INABILITY TO ADJUST THE SEAT IMPACTS A DRIVERS ABILITY TO POSITION THE SEAT FOR SAFE DRIVING I.E. PEDAL DISTANCE, STEERING DISTANCE, SIDE VIEW MIRROR VIEWING ETC.... THIS APPEARS TO BE A KNOWN PROBLEM. THERE ARE SEVERAL WEBSITES WHERE OWNERS DISCUSS THEIR EXPERIENCE ONE SUCH WEBSITE IS HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F14EC7A (THIS IS AN EDMUNDS.COM BLOG), A SECOND BLOG SITE WHERE OWNERS REPORT THIS SAFETY ISSUE IS HTTP://WWW.NISSANMURANO.ORG/FORUMS/66-PROBLEMS/10406-MORE-DRIVERS-SEAT-PROBLEMS.HTML. THIS IS NISSSAN WEB SITE. A THIRD SET OF COMPLAINTS CAN BE FOUND AT HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2005/NISSAN/MURANO/SEAT. THIS IS CLEARLY A PROBLEM WHICH MAY CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424198September 7, 2011
POWER TRAIN
THE TRANSFER CASE BLEW UP, BROKEN TEETH, WHILE TRAVELING ON THE HIGHWAY. COST OF REPAIR WAS $3500. NOT COVERED UNDER WARRANTY OR RECALL, DESPITE THIS BEING A KNOWN ISSUE WITH NISSAN MURANOS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423840September 6, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE FROM A STOP. ONCE THE VEHICLE BEGAN TO ACCELERATE, IT ACCELERATED AT A VERY SLOW RATE OF SPEED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP, WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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