Nissan Murano Complaints

5,967 consumer complaints on file.

#11520164May 2, 2023
STRUCTURE:BODY
Have been driving Murano thinking only needed 4 wheel alignment. Rear wheels as I was told some time ago looked like to tow in I think you call it was off, leaning in. Took to garage, mechanic stated, k- frame completely rusted in half on both sides. Stabilizer bar just dangling. Stated it's a wonder I had not been killed. Said from the look I had been driving it for quite some time in this condition. Currently has 175k miles on it. I bought in 2019, had 161k on it then. Bought up north. Vehicle is in perfect shape otherwise. Now, I have nothing. He said possible I could have bought that way. I see many, many of these frames rusting through too early. Why would Nissan avoid this issue. I will put date discovered, but I believe date was years sooner as I only drive in local area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519700April 30, 2023
STRUCTURE:BODY
The frame has rusted out of the vehicle at only 156,000 miles. It is unsafe as the rear suspension and sway bars are no longer connected to the frame. This causes unsteady movement and swaying when in motion endangering the driver and others on the road. The problem was confirmed by a professional mechanic. I have not had it inspected by the manufacturer nor another party. There were no warning lamps only the onset of severe instability regarding the suspension.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519425April 28, 2023
UNKNOWN OR OTHER
Car is a Safety Hazard from October 2022 to current. I have had this car at the Beau Townsend Nissan Dealership Service Center, Vandalia, OH multiple times, about the safety issue of the car slowing down with floor acceleration then shutting off on 4 lane highways just barely escaping severe accidents. Each time dealership isn’t able to fix issue, had me spend $800 to fix what they thought it was, reset codes which has not fixed the safety issue. Latest issue occurred 4/27/23 traveling on 3 lane highway in middle lane 3 hours from my home at 70 MPH speed limit. Car abruptly started slowing down without cause, and almost created a bad accident. Luckily, I was able to get the car to the right narrow shoulder strip before it shut off, police came to assist with keeping me safe in my vehicle until I could have the vehicle towed 3 hours back to Beau Townsend Nissan for more diagnostics. I opened a case with Nissan Consumer Affairs prior to this last safety incident and to date nothing has been done. I have multiple documentation with the dealership about my car being a safety risks to me (senior citizen) and others on the road. The only people to date that seem to understand the safety severity this involves are the Highway police and towing services who have provided me safety every time the car shuts down abruptly while traveling. I’m reaching out to you in hope that this concern can be addressed before you learn about me and possibly others in a fatality situation. Thank you in advance for any help you can provide in this matter. Yes, I’m available for inspection of the safety concern specific to my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519208April 27, 2023
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
While trying to make a turn in a busy intersection, the car stall and loses power it goes into a limp mode. The car slowly limps out of traffic to the side. Note VDC off and 2 red - neg sign brake light is on. Turn the ignition off for a few minutes. Turn ignition back on and no problem. The car starts up no problem. I had the brakes check out and no issues. I took to Nissan dealership . They said it is the alternator. I had new alternator put in 6 months ago. Took back to the company who put the alternator on He said it is working. They said this car notorious for the CVT transmission issues. This problem has happen twice in traffic. This is not safe.... I am afraid to drive this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519059April 26, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
Problems with Nissan Murano CVT transmission - Transmission slips with loss of power/acceleration while in traffic, then jerks or lurches forward. No codes (DTC) registered for the symptoms. Dangerous for myself and other drivers as this occurs without warning. Fortunate not to end up in an accident. Nissan manuals do not recommend precautions or service for this. Now faced with all repair costs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517885April 19, 2023
POWER TRAIN
At 5 years 9 months, the transmission totally failed. The car would “buck “ and hesitate going from 1st to. 2nd
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517920April 19, 2023
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2009 Nissan Murano. The contact stated while having routine brake service performed, the mechanic notice that the rear subframe was rusted. The vehicle was not repaired. The manufacturer was contacted but the manufacturer provided no assistance. The failure mileage was 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517668April 18, 2023
SEATS:FRONT ASSEMBLY:RECLINER
The contact's daughter owns a 2011 Nissan Murano. The contact stated that after entering the vehicle, she noticed that the front passenger’s side seat back had completely lowered down and was lying flat. The contact stated that the seat back could not be raised or moved. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517202April 15, 2023
STRUCTURE:BODY
Took my car in for a front end alignment and wobbling in the rear when hit bumps. Informed that the rear subframe is completely corroded and “rotted out”. Quoted repair cost of $3900, and the car is deemed unsafe to drive in its current condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517250April 15, 2023
POWER TRAIN
Driving within a few miles headed home from work my car began to loose power as if it wanted to die out on me. It struggled tremendously to gain RPM as if it wasn't getting any gas. I had reached a red traffic light and was afraid it would shut off while awaiting on light to turn green. It would not pick up speed and was shaking badly. Eventually my check engine light appeared but I was already arriving home thankfully. Sadly, upon doing my research of troubleshooting possible issues for Nissan Murano online I came across many issues regarding the transmission. Worse of it all, Nissan has been well informed of this ongoing issue. A class action was filed in 2016 but it appears that was a limited time. My issue has just begun regarding my transmission, so how does this help anyone who is just now dealing with this type of issue? Anyone else with recent similar issue your feedback is greatly appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517001April 14, 2023
UNKNOWN OR OTHER
My dashboard is melting. When sitting in the sun it becomes sticky. An offensive odor is emitted also. The dashboard becomes shiny, making it at times hard to see from the reflection from the shine hitting the windshield when driving. Nissan is aware of this problem as they fixed melting dashboards in Florida only.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517103April 14, 2023
STRUCTURE:BODY, SUSPENSION
Had previously felt some shaking in car as accelerating on roadway. Did not realize at that time the my rear subframe was rusting out. When Murano was parked in driveway noticed that the back wheels where turned inward. After inspecting car found that there was a lot of rust on my rear subframe making it unsafe to use this vehicle anymore. Cost of repairs are well over 2,000. This vehicle had just turned 100k miles when this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516958April 13, 2023
POWER TRAIN
It has happened twice since we purchased our Murano 8 months ago. When pulling onto a divided highway you have to slow down then you accelerate to get into the lane....the transmission hesitates around 2 or 3 seconds then grabs the gear and you take off. This is very worrysome for us, both being retired and it could cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516729April 12, 2023
SUSPENSION, UNKNOWN OR OTHER
The rear subframe has been rotting for some time before being discovered. The driver side sway bar link in the rear has broken. joint points are ready to break as well. Tires leaning inwards. The contact stated that the manufacturer has not provided any assistance for this vehicle or for the one they owned previously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516322April 10, 2023
UNKNOWN OR OTHER
The sunroof/moonroof drain tubes stop up and leak down the interior door frame and also into the floorboard of the car regularly. I have been in contact with Nissan Regional and they tell me its a maintenance problem. I read through the owners manual multiple times and nowhere does it mention sunroof drain tubes or anything related to sunroof drains. It does not mention it in the maintenance portion of the book or anywhere else. The issue with it leaking into the car is mold. This is a design flaw by Nissan, and unless a Nissan dealership submits it to NissanUSA as a design flaw, nothing can be done. Obviously a dealership will not submit it because they can make $159 each time a customer comes in to have those lines unclogged. NEVER BUY A NISSAN WITH A SUNROOF!!!!!! Mine has leaked into my car four times since 2021. It has flooded and molded my entire interior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516343April 10, 2023
STRUCTURE, POWER TRAIN
The contact owns a 2010 Nissan Murano. The contact stated that while driving at an undisclosed speed, a rumbling noise was heard coming from underneath the vehicle. The check engine warning light was illuminated intermittently. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear subframe and front axle needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515689April 5, 2023
POWER TRAIN, ELECTRICAL SYSTEM
As with the current Nissan recall the car just shutoff. On two separate occasions, one at highway speed on a high speed heavy traffic road and once of a neighborhood road. Both times spontaneously and without any warning or trouble lights or indications of a problem. Vehicles was towed and serviced at a Nissan dealership.. Both incidents were extremely dangerous one to get to shoulder in high speed traffic and to exit vehicle next to traffic and the other at night in a dark neighborhood. Dealer was without explanation on cause so we dont know if the problem is fixed or not. Prior request #602941
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515066April 2, 2023
UNKNOWN OR OTHER
Sunroof exploded while driving down the highway. There was a loud explosion sound. Nothing struck the vehicle. I wasn't sure what had caused the sound, but when I pulled off the road, I noticed that sunroof was shattered and had exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513541March 24, 2023
STEERING, SUSPENSION, WHEELS
On 3/15/2023 while in traffic (0730) the traction light began to fash & the vehicle began to fishtail. Fortunately I was Abe to exit the expressway without an additional incident. Had the vehicle towed to Fred Martin Nissan in Akron, OH this is the dealer that has maintained my vehicle since 2010 & the only service department that has repaired my vehicle. I was advised the rear subframe was broken! 3/3/2023 I had the vehicle aligned at Fred Martin at which time I advised the vehicle pulled to the left while breaking & a noise intermittently was coming from the back of the vehicle. This incident could have cost me or another their life or serious injury! This is a HUGE safety risk & Nissan needs to address the issue immediately!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513572March 24, 2023
SEATS:MID/REAR ASSEMBLY:SEAT HEATER/COOLER
The contact owns a 2017 Nissan Murano. The contact stated that while his wife was driving approximately 70-75 MPH, the rear seat warmer overheated and burned the seat and the blanket on the seat. The contact called the dealer who stated that the seat needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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