Nissan Murano Complaints

5,967 consumer complaints on file.

#10823328January 31, 2016
VEHICLE SPEED CONTROL
I WAS CHANGING LANES AS I WAS APPROACHING A CITY STREET INTERSECTION AT ABOUT 10 MPH AND BEGAN APPLYING THE BRAKES TO STOP. I NOTICED THAT I WAS HAVING TO PUSH MUCH HARDER ON THE BRAKES TO SLOW THE CAR AND THEN NOTICED THAT THE ENGINE WAS RACING AT A HIGH RPM. I WAS ABLE TO COME TO A STOP AND THEN PUT THE TRANSMISSION IN NEUTRAL. AT THAT POINT WITH MY FOOT STILL ON THE BRAKE AND THE TRANSMISSION IN NEUTRAL, THE ENGINE RACING STOPPED AND FELL BACK TO IDLE. I WAS THEN ABLE TO PROCEED AS NORMAL ALTHOUGH I WAS SOMEWHAT SHAKEN BY THE INCIDENT. NOTHING LIKE THIS HAS OCCURRED SINCE. I DID HAVE THE CAR EVAUATED BY MY NISSAN DEALERSHIP BUT NOTHING WRONG WAS FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822600January 27, 2016
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. WHILE DRIVING 20 MPH, THERE WAS A LOUD NOISE IN THE VEHICLE AND THE AIR BAGS DEPLOYED WITHOUT WARNING. AS A RESULT, THE AIR BAG STRUCK THE CONTACT IN THE FACE. MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. TWO WEEKS LATER, THE CONTACT HEARD ANOTHER LOUD NOISE AND THE PASSENGER SIDE SEAT BELT SYSTEM EXPLODED WITHOUT WARNING. A POLICE REPORT WAS FILED. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10822213January 26, 2016
SEATS
MY MURANO DRIVERS SIDE SEAT BROKE OFF THE LOWER LEFT METAL PART, THE SEAT NOW IS NOT WELDED TOGETHER PROPERLY AND ITS NOW UNATTACHED AND MOVES AROUND AS I DRIVE. I HAVE READ ABOUT OTHERS HAVING THE SAME PROBLEM. I HAVE NEVER SEEN THIS HAPPEN TO OTHER VEHICLES ONLY NISSAN. THEY REALLY NEED TO TAKE CARE OF THIS ISSUE SINCE IS VERY EXPENSIVE TO BE FIXED! I JUST HAPPEN TO GET IN THE VEHICLE AND OUT OF NO WHERE WHEN I SAT DOWN I JUST FELT THE SEAT CRACK AND LOWER TO ONE SIDE. I AM 140LBS. NOT VERY BIG AND PETITE, SO THIS IS HARD TO UNDERSTAND WHY IT WOULD BREAK LIKE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821996January 25, 2016
AIR BAGS
IR BAG DEPLOYED BUT NOT INFLATE MY WIFE, MY TWO CHILDREN 3 AND 7 AND I WERE ON I 65 N FREEWAY. AT AROUND 530AM ON WEDNESDAY, JANUARY 20, 2016 WHILE DRIVING OUR 2015 NISSAN MURANO ON ICY ROAD IN NASHVILLE, TN AREA, A SUV/TRUCK LOST CONTROL ON THE 3RD LANE (WE WERE ON THE FAST LANE) AND CAME IN FRONT OF US. MY WIFE WAS GOING 50 MPH, ON ICY ROADS, THE ROADS WERE TERRIBLY BAD. THE COLLISION WAS PRETTY HORRIFIC, CAUSING THE DEPLOYMENT OF ALL THE FRONT AIR BAGS AND SIGNIFICANT FRONT END DAMAGE. MY SERIOUS CONCERN IS: THE AIR BAG ON THE PASSENGER SIDE (WHERE I WAS SITTING) DEPLOY BUT DID NOT INFLATE, SMOKE WAS COMING OUT WITH A BAD ODOR. I BELIEVE THIS IS A MAJOR CONCERN, THIS COULD HAVE BEEN FATAL. PLEASE ADVISE WHAT OPTIONS DO I HAVE AT THIS TIME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10821344January 20, 2016
SERVICE BRAKES
AT RANDOM TIMES, AFTER BRAKING OVER BUMPS OR IMPERFECTIONS IN THE ROAD SURFACES, AT ANY SPEED, THE BRAKE SYSTEM LOSES ALL PRESSURE MAKING IT ALMOST IMPOSSIBLE TO STOP. WHEN DRIVING IT IN THE SNOW, AFTER THE ABS SYSTEM IS TRIGGERED, THE BRAKE SYSTEM LOSES PRESSURE, WHICH IS EXTREMELY DANGEROUS. AT ONE MOMENT, I WAS DRIVING VERY SLOWLY DOWN A SNOWY HILL, WHEN THE BRAKE SYSTEM SUDDENLY LOST PRESSURE AND THE ABS ONLY ENGAGED AFTER THE BRAKE PEDAL WAS PRESSED ALL THE WAY TO THE FLOOR. AT THAT TIME, IT WAS TOO LATE AND I SLID THROUGH AN INTERSECTION AND ENDED UP IN A DITCH (WITH MY WIFE AND INFANT SON IN THE CAR). LUCKILY, EVERYONE ELSE WAS STOPPED ON EITHER SIDE OF THE INTERSECTION, AND NO DAMAGE WAS DONE TO OUR CAR OR ANYONE ELSE'S PROPERTY. SO FAR, THERE IS NO KNOWN FIX FOR THIS ISSUE, AND IT SEEMS THERE IS NO RESEARCH BEING DONE BY NISSAN. THEY (NISSAN) NEEDS TO FIX THIS BEFORE SOMEONE IS INJURED OR KILLED DUE TO A FAULTY BRAKE/ABS SYSTEM. WE LOVE OUR MURANO, BUT WE WILL BE TRADING IT IN ON SOMETHING ELSE IN THE VERY NEAR FUTURE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10820920January 19, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 NISSAN MURANO. THE CONTACT STATED THAT THE SMART KEY BECAME INOPERABLE AND LOCKED UP THE IGNITION WHILE THE KEY LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSPONDER AND COMPUTER SYSTEM FAILED AND NEEDED TO BE UPDATED AND THE TRANSPONDER REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821052January 19, 2016
UNKNOWN OR OTHER
I DIDN'T HAVE ANY ISSUES WITH IT UNTIL DROPPING MY SON OFF FOR SCHOOL ONE MORNING IN SEPTEMBER. AS I PULLED OFF FROM THE CORNER AND THEN TRIED TO MAKE AN IMMEDIATE LEFT TURN, MY CAR JUST STOPPED, STEERING WHEEL LOCKED AND I HAD TO PULL AS HARD AS I COULD TO FINISH THE TURN AND NOT GET HIT BY ONCOMING TRAFFIC. NEEDLESS TO SAY, I WAS TERRIFIED BUT GLAD THAT MY SON WASN'T IN THE CAR AT THE TIME. FOR THE PAST FIVE MONTHS, MY NISSAN MURANO JUST STOPS OR STALLS AT RANDOM. IT DOESN'T MATTER HOW SLOW OR FAST, WHETHER I'M TURNING OR NOT, IT JUST TURNS OFF. I HAVE TO QUICKLY TURN THE KEY TO "OFF" AND THEN TRY TO QUICKLY RESTART THE CAR. I'VE HAD TO STRUGGLE TO PULL THE WHEEL TO PULL THE CAR TO THE CURB JUST TO GET OUT OF THE WAY OF TRAFFIC. I'VE HAD MY KIDS IN THE CAR AND IT'S HAPPENED WITH MY HUSBAND AS WELL, AND HE'S DRIVEN ON THE EXPRESSWAY (WHICH WE WILL NO LONGER TRY WITH THAT CAR). NO HELP FROM NISSAN OR NISSAN DEALERSHIPS - JUST GIVEN THE RUN AROUND ABOUT VERY UNSAFE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821056January 19, 2016
SEATS
I HAVE A BROKEN SEAT TRACK THAT WHEN I STOP IT PUT ME IN TO THE STEERING WHEEL. THIS IS THE 2ND TIME THIS HAS HAPPENED IT WAS REPLACED ON AUGUST 19 2011 AND NISSAN PAYED $500 TOWARD THE REPLACEMENT AND NOW IT HAS BROKEN AGAIN. THIS IS A VERY UNSAFE COMMON PROBLEM WITH THIS CAR AS SEEN ON THE NISSAN MESSAGE BOARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819888January 13, 2016
ELECTRICAL SYSTEM
1-10-2016 BETWEEN 7:00 AND 7:30 I WAS ON MY WAY HOME, CAR IN MOTION ON A BUSY CITY STREET. IT WAS DARK OUTSIDE AND SNOWING, THUS SLICK ROADS. BRAKE AND BATTERY LIGHT CAME ON, CAR BEGAN TO LOSE POWER. BARELY MOVED AND VERY QUICKLY ALL ELECTRRICAL COMPONENTS WENT DEAD. STUCK IN THE MIDDLE LANE AT AN INTERSECTION, I TURNED ON MY HAZARDS IN FEAR OF BEING REAR ENDED. MY HAZARDS FAIRLY QUICKLY GOT DIMMER AND DIMMER. CALLED 911 AND ASKED TO HAVE A PATROL CAR PARK BEHIND ME WITH LIGHTS ON UNTIL MY HUSBAND COULD GET THERE TO TRY TO JUMP ME. CAR WOULD NOT SRART. WINDSHIELD WIPERS WERE ON DOING THERE OWN THING. COULD NOT SHUT THEM OFF. EVENTUALLY THEY TOO DIED. COULD NOT PULL OVER DUE TO HEAVY TRAFFIC AND CAR MOVED TO SLOW WHEN ISSUE BEGAN. PATROL CAR DID COME AND PARKED BEHIND ME WITH LIGHTS ON IN ORDER TO PREVENT AN ACCIDENT. HUSBAND CAME AND WAS ABLE TO JUMP START VEHICLE. ISSUE ALSO HAPPENED WHILE LEAVING A PARKING LOT, CAR IN MOTION. HUSBAND JUMP STARTED CAR. ALSO HAPPENED WHILE TAKING CHILD TO SCHOOL, PUT CAR IN NEUTRAL AND ACCELERATED AND CAR THEN GOT POWER BACK WHILE IN MOTION ON CITY STREET. NISSAN TECH SAID NISSAN CONSIDERS THIS AN INCONVENIENCE. I WAS SCARED OB BEING KILLED. ALSO, MY PASSENGER AIR BAG INDICATOR LIGHT IS ON STATING IT IS OFF. HAS BEEN ON SINCE ISSUE BEGAN. TAKING TO SHOP TO BE REPAIRED TODAY, BELIEVE THE ISSUE IS THE ALTERNATOR BUT NOT 100% SURE. WILL KEEP ALL RECEIPTS AND OTHER RECORDS OBTAINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820008January 13, 2016
SEATS
WHILE DRIVING MY VEHICLE ON JANUARY 2,2016 I HEARD A LOUD NOISE FROM MY SEAT AND THEN A SUDDEN DROP IN THE REAR DRIVERS SIDE SEAT. UPON PULLING OVER I NOTICED THAT THE SEAT WAS UNATTACHED ON THE REAR LEFT SIDE. I TOOK IT TO MY REPAIR SHOP, THEY REMOVED THE SEAT TO FIND THAT THE BRACKET WAS COMPLETELY SHEARED OFF. I WAS TOLD THAT THEY HAVE NEVER SEEN ANYTHING LIKE THAT BEFORE. HE CALLED THE NISSAN DEALERSHIP AND HE WAS INFORMED THAT THERE WAS TSB'S ON THE DRIVERS SEAT BUT NO RECALL STATING THAT THERE WERE NO SERIOUS ACCIDENTS AS A RESULT OF THIS DEFECT BUT THAT WAS ALL AND WAS TOLD THAT WE COULD BUY THE PARTS FROM THEM BUT THAT IT WAS ALL ON ME TO PAY TO HAVE IT REPAIRED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819140January 9, 2016
VEHICLE SPEED CONTROL
WHEN OVERRIDING THE CRUISE SET SPEED, PASSING A CAR THE TRANSMISSION FREQUENTLY SLIPS AND JERKS WHILE THE VEHICLE LOSES SPEED AND THE ENGINE RPM INCREASES TREMENDOUSLY, LATER THE TRANSMISSION REENGAGES VIOLENTLY. DEALER HAS REPLACED THE TRANSMISSION WITH SAME RESULTS. THE DEALER WAS INFORMED BY THE FACTORY REP. THAT IT WAS A COMPUTER PROBLEM WITH THE INTELLIGENT CRUISE CONTROL AND COULD NOT BE CORRECTED. FACTORY REP. HAS NOT RETURNED MY MANY PHONE CALLS TO LET ME KNOW WHAT THEY INTEND TO DO ABOUT THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715862January 4, 2016
SEATS, STRUCTURE
2015 NISSAN MURANO. CONSUMER WRITES IN REGARDS TO VEHICLE HOOD AND FRONT SEATS ISSUES. *SMD THE CONSUMER STATED THE FIRST ISSUE WITH THE VEHICLE WAS A BLINDING GLARE THAT CAME FROM THE REAR OF THE 3.5 INCH HOOD WHEN THE SUN WAS HIGH. THE SECOND AREA OF CONCERN WAS THE TRIM OR MORE IMPORTANTLY THE LACK OF IT ON THE FRONT DRIVER AND PASSENGER SEATS. THE SIDE TRIM ON BOTH SEATS WRAPPED AROUND THE FRONT OF EACH SEAT AND ABRUPTLY ENDED. THE CONSUMER STATED WHEN A PASSENGER OR DRIVER EXITED THE VEHICLE, THE HEEL OF THEIR SHOES WOULD OCCASIONALLY CATCH ON THE UN-FINISHED END OF THE TRIM. ALSO, THE MECHANICAL EQUIPMENT THAT OPERATED THE POWER SEATS WERE FULLY EXPOSED. *JB THE CONSUMER STATED THE ONLY RESPONSE HE EVER RECEIVED FROM THE DEALER, WAS NO FAULT CODES FOUND. UPDATED 02/11/16. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817349January 1, 2016
AIR BAGS
I HAVE A 2009 NISSAN MURANO THAT IN MY OPINION HAS A VERY DANGEROUS SAFETY FLAW. A SMALL SENSOR IN THE PASSENGER SEAT HAS DECIDED NOT TO FUNCTION PROPERLY FOR NO APPARENT REASON(THE AIR BAG SENSOR LIGHT ON THE DASH JUST BEGAN TO BLINK BACK ON 9/6/15, I RESET IT SEVERAL TIMES BUT IT JUST CONTINUED TURNING BACK ON) THAT SENSOR NOW CAUSES FOR NEITHER AIRBAG (PASSENGER OR DRIVERS SEAT) TO WORK IN CASE OF AN ACCIDENT. I TOOK THE CAR TO THE DEALER ON 10/17/15 AND THEY GAVE ME A QUOTE THAT IS $ 3568 PLUS LABOR FOR REPAIR, I COMPLAINED TO NISSAN CONSUMER AFFAIRS AND ALL THEY COULD DO IS GIVE A 50% DISCOUNT FOR THE REPAIR. I FEEL THAT NISSAN SHOULD REPAIR THIS AS IT IS A GREAT SAFETY FLAW OF THE VEHICLE, MY VEHICLE IS NOT SAFE IN CASE OF AN ACCIDENT AS NEITHER THE DRIVER OR PASSENGER AIRBAG WILL FUNCTION IF I AM IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817243December 31, 2015
VISIBILITY/WIPER
WHEN STARTING THE CAR FROM A PARKED POSITIONED AFTER RUNNING A FEW ERRANDS DURING A SLIGHT ICE/SNOW FALL MID-MORNING AND WIPERS DID NOT MOVE WHEN ACTIVATED. I TURNED THE WIPERS ON HIGH AND LISTENED FOR THE MOTOR WHICH WAS RUNNING BUT IT SEEMED WIPER WERE DETACHED. I SPENT 2 DAYS DRIVING TO AND FROM WORK AT NIGHT WITH RAIN AND SNOW FALL EACH WAY. I WAS DANGEROUS BUT I COULD NOT CALL IN. MY FAMILY AND I HAVE BEEN LOOKING UP THIS ISSUE AND APPARENTLY IT IS VERY COMMON FOR MANY DIFFERENT TYPES OF NISSANS TO HAVE THIS LINKAGE BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817021December 30, 2015
ENGINE
LESS THAN 100,000 MILES ON THE CAR, 4 ENGINE MOUNTS ARE CRACKED, NEVER OFF ROAD, USED FOR COMMUTING AND TRAVEL ON HIGHWAYS. ON CHAT BOARD FOR MURANO OWNERS, FOUND SEVERAL OTHER INSTANCES OF CRACKED MOTOR MOUNTS, HAPPENING AS EARLY AS APPROXIMATELY 30,000 MILES. NOT SURE OF DATE OCCURRING BUT TOLD AT OIL CHANGE SERVICE NISSAN OF BAKERSFIELD ABOUT ENGINE MOUNT PROBLEM, I THINK ON 12/22/15. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816312December 27, 2015
SEATS
I HAVE ALWAYS BEEN A FAN OF NISSAN UNTIL NOW MY DRIVER SIDE SEAT BROKE , ONE OF THE BRACKETS ON THE LEFT SIDE HAS COMPLETELY BROKEN IN HALF, AND BY THE LOOKS OF THE MANY COMPLAINTS NISSAN HAS GOTTEN ABOUT THE VERY SAME ISSUE IT IS VERY CLEAR TO ME THIS IS A FACTORY ISSUE. I DO NOT UNDERSTAND HOW THEY HAVE INVESTIGATED THIS ISSUE AND CAME TO THE CONCLUSION THAT IT IS NOT A SAFETY ISSUE JUST BY THE FACT THAT THERE HAS ONLY BEEN A FREE MINOR INJURIES SO FAR, THE WHOLE POINT IN ISSUING A RECALL IS TO PREVENT INJURY , DUE TO THE HIGH NUMBER OF COMPLAINTS SHOULD BE PROBABLE CAUSE FOR A RECALL IN ITSELF. THAT IS RIDICULOUS HOW HAS NO ONE ISSUED A LAWSUIT AGAINST YOU PEOPLE YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811908December 23, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKES FAILED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000. UPDATED 03/15/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811835December 22, 2015
SEATS
THE LEFT SIDE OF THE DRIVER SEAT FRAME HAS DETACHED FROM THE CAR FLOOR MOUNT AS OF APPROXIMATELY FOUR MONTHS AGO; SINCE THEN, THE SEVERITY OF THE DETACHMENT HAS INCREASED AND THE SEAT MOVES UP AND DOWN. I HAVE BEEN ADVISED BY A LOCAL MECHANIC AND NISSAN THAT WELDING THE SEAT FRAME TO THE FLOOR FRAME WILL ONLY TEMPORARILY FIX THE ISSUE. NISSAN STATES A NEW FRAME IS REQUIRED ($1,200 + LABOR). NOT HAVING MY SEAT CORRECTLY ATTACHED TO THE CAR PRESENTS A SAFETY HAZARD IN THE EVENT OF AN AUTO ACCIDENT. THE FRAME HAS DETACHED BASED ON NORMAL WEAR AND TEAR; THERE WAS NO ABNORMAL USE, IN FACT THE CAR ONLY HAS 110,409 MILES. NISSAN STATES THIS IS NOT UNDER WARRANTY OR RECALL. I DO NOT FEEL I SHOULD HAVE TO PAY ($1,200 + LABOR) TO REMEDY GIVEN THE POTENTIAL SAFETY HAZARD (IF AN ACCIDENT OCCURS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811563December 21, 2015
AIR BAGS
PASSENGER SIDE AIR BAG "OFF" LIGHT IS ON. AIR BAG WARNING LIGHT IS BLINKING ON AND OFF. DEALER SAYS THE PASSENGER SEAT CUSHION HAS FAILED. NISSAN WILL NOT HELP AS THE CAR IS OUT OF WARRANTY! THE CAR HAD 30748 MILES ON IT ON 11/11/15 WHEN THE FAILURE OCCURRED, THIS HAPPENS MOVING OR NOT AND WITH PASSENGER OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811609December 21, 2015
SERVICE BRAKES
WHEN DRIVING THE 2009 NISSAN MURANO THE BRAKE PEDAL BEGAN TO LOSE ANY FIRMNESS AND IT WOULD GO ALL THE WAY TO THE FLOOR; THE BRAKES BARELY WORKED ENOUGH FOR ME TO GET HOME. MY HUSBAND TROUBLESHOT THE VEHICLE AND THERE WERE NO LEAKS, AIR IN THE SYSTEM, OR WORN BRAKE PADS. HE RESEARCHED AND FOUND THAT IF THE ABS FUSE IS REMOVED THE BRAKE PEDAL GOES BACK TO NORMAL WHILE DRIVING, BUT THERE WILL BE NO ANTI-LOCK BRAKES ONCE THE FUSE IS REMOVED. WHEN THE FUSE WAS REPLACED THE PEDAL KEPT THE FIRMNESS; THIS IS NOT A MECHANICAL ISSUE, BUT MORE LIKE AN ELECTRONIC PROBLEM WITH THE ABS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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