MINI Cooper Complaints

4,588 consumer complaints on file.

#10994602June 13, 2017
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE LOST ALL POWER WHILE ON THE HIGHWAY. WAS IN THE MIDDLE LANE OF 3 AND ALL ENGINE POWER WAS LOST WHILE GOING 60MPH. I WAS ABLE TO MANEUVER OVER TO THE SHOULDER THROUGH TRAFFIC WITHOUT INCIDENT BUT WAS PRETTY SCARY. ENGINE WARNING SIGNS WERE FLASHING AND WAS TOLD TO SHUT OFF ENGINE IMMEDIATELY OR ELSE POSSIBLE ENGINE DAMAGE WOULD OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994950June 13, 2017
STEERING
MINI COOPER POWER STEERING PUMP FAILURE. VEHICLE WAS RECENTLY DRIVEN AND WAS PARKED ON THE STREET. WE STARTED THE VEHICLE AND BACKED UP TO PULL OUT OF THE PARKING SPOT. THERE WAS NO POWER STEERING. WE HAD TO ATTEMPT TO BACK UP AGAIN TO GET OFF OF THE STREET AND IN TO THE PARKING SPOT. A BURNING SMELL AND SMOKE STARTED FROM UNDER THE HOOD. THE POWER STEERING PUMP AND COOLING FAN HAD FAILED. THERE ARE DOCUMENTED ISSUES WITH THIS FAILURE. WHEN I CONTACTED THE DEALERSHIP, I WAS TOLD THE EXTENDED WARRANTY FOR THIS ISSUE EXPIRED IN APRIL. THIS HAPPENED JUNE 12TH.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10994488June 12, 2017
SEAT BELTS, SEATS
WHAT IS THE PREFERRED MANDATORY PLACEMENT OF A SEAT BELT HOLDER/ADJUSTOR FOR THE VEHICLE THAT IS WITHIN THE REGULATORY SAFETY STANDARDS? THIS VEHICLE DOES NOT HAVE A HOLDER AND CURRENTLY THE BELT LAYS ACROSS THE CONSUMERS NECK, WHICH IS NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993957June 8, 2017
AIR BAGS, SEAT BELTS
THE AIR BAG/SEAT BELT SYSTEM INDICATOR LAMPS ON THE DASH (BEHIND THE STEERING WHEEL) AND IN THE SPEEDOMETER CLUSTER (CENTER OF DASHBOARD) ARE ON WHILE DRIVING THE CAR WITH THE SEAT BELTS PROPERLY FASTENED. THIS BEGAN ON ABOUT 12/21/2014 WITH AN ODOMETER READING OF 81,190 MILES. SHORTLY AFTER THAT I CONTACTED THE MOTORWERKS MINI, BLOOMINGTON, MN, AND WAS TOLD THERE WAS NO RECALL ON THIS ISSUE AND IT WAS NOT COVERED BY WARRANTY. I ALSO CONTACTED MINI CUSTOMER RELATIONS AND CHECKED THE NHTSA.GOV SITE TO CONFIRM THIS. I KEPT WATCHING THE TAKATA RECALLS, BUT MY CAR WAS NEVER INCLUDED. I ALSO CALLED THE DEALERSHIP AND MINI CUSTOMER RELATIONS SEVERAL MORE TIME, BUT GOT THE SAME ANSWER. THEN ON 5/11/17, WE RECEIVED A LIMITED EXTENDED WARRANTY LETTER FROM MINI THAT COVERED THE SEAT OCCUPANCY MAT. THE PROBLEM WAS THAT MINI'S "POLICY" WAS TO FIRST HAVE THE PROBLEM DIAGNOSED AT A MINI DEALER 'AT OUR COST'. WE WENT AHEAD AND DID THAT, PAID ALMOST $148.50, ONLY TO BE TOLD THE ISSUE WAS WITH THE COMPUTER, OR POSSIBLY THE WIRING HARNESS AND NEITHER OF THOSE ISSUES ARE COVERED BY THE LIMITED WARRANTY EXTENSION. THE ESTIMATED REPAIR COST RANGED FROM ABOUT $1,300-$4,000. I HAVE THE DEALERSHIP INVOICE (#1MCS838674), DATED 5/19/17 (ODOMETER 97,852) IF NEEDED. AS OF TODAY, JUNE 8, 2017, THE LIGHTS ARE STILL ON AND THE ODOMETER READS 98,069 MILES (SEE ATTACHED PHOTOS). I AM REQUESTING THAT THE NHTSA REVIEW THIS ISSUE TO DETERMINE IF IS SYSTEMIC AND MIGHT WARRANT A FURTHER INVESTIGATION OR A MANDATED RECALL. IF MORE INFORMATION IS NEEDED, PLEASE LET ME KNOW. THANKS'''''..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993982June 8, 2017
AIR BAGS
CAR CRASH MAY 30, 2017, DRIVER'S AIR BAG DID NOT DEPLOY CAUSING GREAT BODILY INJURY TO DRIVER.. DRIVER WAS TRAVELING 25 MPH IN TOWN AT AROUND 10:30 A.M.. DRIVER HAD A STROKE, PASSED OUT, CROSSED OVER TO OPPOSITE SIDE OF ROAD AND HIT AN UNOCCUPIED PARKED CAR. THAT CAR HIT ANOTHER PARKED VEHICLE AND CHAIN REACTION LEFT FOUR CARS IN THE ACCIDENT. STATE FARM OR GENE'S AUTO BODY SHOP HAVE PHOTOS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10994013June 8, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 MINI COOPER S. WHILE DRIVING 65 MPH, THE FUEL SENSOR GAUGE MALFUNCTIONED. THE CONTACT STATED THAT THE VEHICLE RAN OUT OF FUEL, BUT THE GAUGE INDICATED THAT THERE WAS 74 MILES LEFT IN THE FUEL TANK. TEMPE MINI, LOCATED AT 7855 SOUTH TEST DRIVE, TEMPE, ARIZONA 85284, WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FUEL PUMP, FUEL HOUSING, AND FUEL SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993743June 7, 2017
AIR BAGS
34,000 MILES 2009 MINI COOPER. PASSENGER AIRBAG LIGHT ON AND OFF INTERMITTENTLY. QUOTED COST TO REPAIR ABOUT $800 JUST FOR THE PART, POSSIBILITY OF AIRBAGS NOT DEPLOYING WHEN IN AN ACCIDENT. SEEMS TO BE A TYPICAL MINI ISSUE WITH A SLEW OF SIMILAR ISSUES (SOMETIMES MULTIPLE REPLACEMENTS), SENSOR IN SEAT CUSHION AND ENTIRE SEAT WOULD NEED REPLACED. SAME PROBLEM THAT RESULTED IN 2005-2008 MODEL RECALLS, BUT NOT 2009? WITH THE ISSUE BEING THIS PREVALENT? VERY WORRISOME, PASSENGERS RIDING IN CAR WITHOUT THE PROTECTION OF AN AIRBAG DEPLOYING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993855June 7, 2017
ENGINE
DEFECTIVE TIMING CHAIN. VEHICLE LOST POWER WHILE DRIVING ON HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993160June 5, 2017
ENGINE
TL* THE CONTACT OWNED A 2011 MINI COOPER S. THE CONTACT SMELLED A BURNING ODOR AND NOTICED WHITE SMOKE COMING FROM THE ENGINE COMPARTMENT WHILE DRIVING 45 MPH. THE CONTACT EXITED THE VEHICLE AND IT BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10992812June 2, 2017
ENGINE
WHILE DRIVING ON A CITY STREET, I WAS STOPPED IN TRAFFIC. I PULLED OFF IN FIRST GEAR AND THE CAR DIED. SEVERAL OTHER DRIVERS HELPED ME PUSH MY CAR TO A SAFE LOT.I THEN HAD THE CAR CHECKED OUT TO FIND THE TIMING CHAIN BROKE AND RUINED THE ENGINE. I BOUGHT THE CAR THROUGH CAR MAX WITH THEIR PRE OWNED, PRE CERTIFIED PROGRAM. MY CAR NOW HAS 80,000 MILES AS IT HAS SINCE MARCH 10TH 2017. I'M STILL MAKING PAYMENTS AND FULL COVERAGE INSURANCE PAYMENTS ON A CAR I CAN'T DRIVE. DO I HAVE ANY RECOURSE? ARE AUTOMOBILE MANUFACTURERS NOT HELD ACCOUNTABLE. UNDER DIFFERENT CIRCUMSTANCES, I COULD HAVE DIED OR BEEN SERIOUSLY INJURED THAT DAY. THIS IS WIDESPREAD. THERE ARE LITERALLY 100S OF THOUSANDS OF MINI OWNERS WITH THE EXACT SAME ISSUE. THE TIMING TENSIONER BREAKS CAUSING THE TIMING CHAIN TO GIVE WAY. GOD FORBID THIS HAPPENS AT HIGHWAY SPEEDS. ENGLAND HAS RECALLED ALL THEIR MINI COOPERS A REPAIRED THEM. WHAT ABOUT AMERICA! SINCERELY,[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991221May 23, 2017
AIR BAGS
AIRBAGS DID NOT DEPLOY IN ACCIDENT AT 40MPH DUE TO SENSOR FAILURE. DECELERATION WAS EXTREME ENOUGH TO FRACTURE MY BACK AND CAUSE CHEST INJURIES FROM STRIKING STEERING WHEEL. MINI COOPER REARENDED A SUBURBAN TRUCK THAT WAS STOPPED AT INTERSECTION CAUSING ENGINE TO BREAK LOOSE FROM MOUNTS AND HOOD TO CRUMPLE. SENSORS FOR AIRBAGS SHOULD HAVE DEPLOYED AT THE SPEED AND IMPACT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10990880May 22, 2017
ENGINE, POWER TRAIN
CAR WENT INTO LIMP GEAR MODE ON FREEWAY, HIGH RPM AT 40 MPH. VEHICLE SHIPPED TO MINI DEALER 05/09/17 SAYING THERE WAS A TRANSMISSION ERROR CODE. DEALER SAID THEY TESTED VEHICLE AND IT WASN'T THE TRANSMISSION IT NEEDED A WATER PUMP AND CYLINDER NEED VALVE COVER. 67,117 MILES ON ODOMETER. ALSO FRONT CV AXLE BOOT LEAKING. HAD REPAIRS DONE ($1692.58) AFTER DISCOUNT. AT TIME OF PICKUP, DEALER ASKED TO KEEP THE VEHICLE A FEW MORE DAYS TO DOUBLE CHECK THE TRANSMISSION. A FEW DAYS LATER THEY SAY YES THERE IS A TRANSMISSION ERROR WITH THE CAR GOING AT HIGHER HIGHWAY SPEEDS AND IT WILL NEED A NEW TRANSMISSION! COST ($9000) I DID NOT HAVE THIS DONE.THE SERVICE ADVISOR TOLD ME THE VEHICLE WAS NOT SAFE TO DRIVE! THIS VEHICLE IS DRIVEN BY MY 16 YEAR OLD DAUGHTER TO AND FROM SCHOOL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990672May 19, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I PURCHASED A BRAND NEW MINI COOPER S IN 2009 W/ STANDARD 3 YEARS OF FACTORY MAINTENANCE AND I LATER ADDED ON AN EXTENDED WARRANTY A FEW YEARS LATER. 2014 I ENTERED INTO A 3 YEAR LEASE ON A BMW. ASIDE FROM MAINTENANCE, THE MINI WAS MOSTLY GARAGED EXCEPT FOR MAINTENANCE UNTIL TH AFTER A MONTH OF DRIVING IT, I HEARD A TICKING SOUND THAT MADE ME THINK IT NEEDED OIL ADDED, DESPITE HAVING ONE ABOUT 2 MONTHS PRIOR. I ADDED THE MINI SYNTHETIC OIL TO THE CAR AND THE TICKING SOUND STOPPED FOR A WEEK OR TWO. THEN IT STARTED RATTLING AND SHAKING SEVERELY WHEN DRIVING LOW SPEEDS OR AT AN IDLE. I CHECKED THE ON BOARD DIAGNOSTIC SYSTEMS, WHICH IS SUPPOSED TO CHECK OIL LEVELS AND THE GENERAL HEALTH OF THE CAR. NO ISSUES CAME UP BUT I STOPPED DRIVING IT BECAUSE I SAW THE OIL LIGHT COME ON, AND I KNOW THAT COULDN'T BE GOOD, ESPECIALLY SINCE OIL WAS ADDED BETWEEN CHANGES. I HAD THE CAR TOWED TO AN INDEPENDENT MINI MECHANIC, THEY TOLD ME THAT THE TIMING CHAIN NEEDED TO BE REPLACED, THERE WERE HOLES IN THE TURBO LINE AND SOME VARIOUS OIL LEAKS. THEIR ESTIMATE WAS ROUGHLY $2500 TO MAKE THE CAR DRIVABLE AGAIN. SPOKE TO MINI CORPORATE, URGED ME TO TAKE IT TO MINI DEALER FOR DIAGNOSTICS SO CORPORATE TO SEE WHAT HELP THEY'D OFFER ME ON THESE ISSUES BECAUSE THEY KNEW THE TIMING CHAIN BELT WAS AN ISSUE AND THEY KNEW THE CAR BURNS THROUGH OIL 50% FASTER THAN THEIR ELECTRONIC SYSTEM AND OWNERS MANUAL SAYS. THEY WERE AWARE OF THIS IN 2008 AND IT AFFECTED SEVERAL MINI COOPERS TO THE EXTENT OF BLOWING OUT THEIR ENTIRE ENGINE. A CLASS ACTION LAWSUIT WAS FILED BECAUSE MINI FAILED TO ISSUE A RECALL, WARN BUYERS, OR NOTIFY CURRENT ONES. THEY EXTENDED THE TIMING CHAIN BELT COVERAGE TO 7 YEARS OR 80K AFTER THE SUIT. MY CAR HAS 73K BUT IT'S 7 YEARS GOING ON 8. THE DEALER CONFIRMED DIAGNOSIS BUT MINI WON'T OFFER ANY HELP ON THE 3-4K REPAIRS. IF THIS HAPPENED 9 MONTHS AGO, THEY WOULD COVER IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986139May 17, 2017
ENGINE, POWER TRAIN
HALF ENGINE LIGHT COME ON DURING DRIVING WHILE CHANGE LANE ON THE FREEWAY, AND GOING UP HELL. NOT LOSING POWER TURBO WORKING FINE. DEALER REPLACE VACUUM PUMP BUT NOT FIX THE PROBLEM. HALF ENGINE LIGHT COME OFF WHEN YOU DRIVE FROM PARK WHILE PRESSING THE GAS PEDAL INCREASING RPM TO 15OO, ON THE FREEWAY OR UP ON THE HELL THE HALF LIGHT COME BACK ON. DEALER CAN NOT DIAGNOSE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986176May 17, 2017
ENGINE
TL* THE CONTACT OWNS A 2009 MINI COOPER S US. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO START THE VEHICLE, THE ENGINE FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT STATED THAT THEY EXTENDED THE WARRANTY ON THE VEHICLE. THE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986254May 17, 2017
AIR BAGS, SEATS
MY MINI COOPER WAS REAR ENDED, AND I WAS PUSHED INTO ANOTHER VEHICLE VIOLENTLY. NOT A SINGLE AIRBAG DEPLOYED, MY SEAT FULLY RECLINED DURING THE IMPACT, AND MY HEAD REST BROKE OUT OF ITS BASE. DUE TO THE SEVERITY OF THE IMPACT, AIRBAGS SHOULD HAVE DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10985774May 15, 2017
STEERING
I PURCHASED THIS MINI COOPER S ON MARCH 16, 2016 AND IT HAD 47,282 MILES ON IT. I ALSO BOUGHT A LIMITED 90 DAY WARRANTY OFFERED BY BUDDY'S AUTO SALES OF SPRINGFIELD, MO. I TRAILERED THE CAR TO PHOENIX WHERE MY SON WAS TO ATTEND A MOTORCYCLE MECHANIC SCHOOL IN OCTOBER. ON OCTOBER 07, 2016 WE UNLOADED IT FROM THE TRAILER AND PARKED IT AT A HOTEL. THE NEXT MORNING MY SON (A CERTIFIED MECHANIC) WENT OUTSIDE TO CHECK ON THE CAR AND THE BRAKE LIGHT WAS ON. ASSUMING SOMEONE WAS IN THE CAR, HE RAN TO IT AND FOUND THAT IT WAS FULL OF SMOKE AND SMELLED OF MELTING WIRES/METAL. HE GOT A PAIR OF PLIERS FROM THE HOTEL AND UNHOOKED THE BATTERY BEFORE THE CAR COULD BURN ITSELF TO THE GROUND. AS SOON AS WE COULD GET A DEALERSHIP ON THE PHONE, WE HAD IT TOWED THERE. THEY INFORMED ME THAT THERE WAS A LARGE RECALL ON BMW POWER STEERING PUMPS AND THEY LOOKED IT UP TO SEE IF MINE WOULD BE COVERED. IT WASN'T. IT COST $3,823.22 TO GET THE CAR BACK AND THEY HAD THE VEHICLE UNTIL OCTOBER 14, 2016, CAUSING ME TO MISS MY FLIGHT HOME. IF THIS IS A WIDE-SPREAD PROBLEM, WHY WASN'T MY MINI COVERED? AFTER HAVING THE POWER STEERING PUMP REPLACED ON MY MINI COOPER S AND FINALLY RECEIVING THE CAR BACK AFTER A WEEK, I DROVE IT FROM TEMPE TO PHOENIX WHERE I WAS STAYING AND HEARD A LOUD POP NOISE AS SOON AS I GOT IT HOME. THERE WAS SMOKE COMING OUT FROM UNDER THE HOOD AND THE CAR WOULDN'T STEER. I CALLED THE DEALERSHIP WHERE I HAD JUST HAD IT REPAIRED AND THEY SAID THAT I WOULD ONCE AGAIN HAVE TO PAY THE TOW BILL TO GET IT BACK TO THEM BUT THAT IF THEY FOUND THAT IT WAS THEIR FAULT FOR NOT FIXING SOMETHING, THEY WOULD REIMBURSE ME FOR THE TOW BILL. AFTER RECEIVING THE CAR FOR THE SECOND TIME, THEY CLAIMED THAT THE POWER STEERING HOSE WAS AN UNRELATED PROBLEM TO THE POWER STEERING PUMP. I HAD TO PAY THE TOW BILL AS WELL AS THE REPAIR BILL.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10985814May 15, 2017
AIR BAGS
PASSENGER AIRBAG LIGHT HAS BEEN ON SINCE 2013. MECHANICS TELL ME THAT IT IS A WEIGHT-SENSING MAT ON THE SEAT. MINI RECALLED 2005 MINI'S BUT THIS ONE IS NOT INCLUDED IN THE RECALL. THIS IS A VERY COMMON PROBLEM WITH THIS YEAR FOR THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984502May 9, 2017
SEAT BELTS
SEAT BELT ON DRIVER SIDE OF THE CONVERTIBLE WAS ROLLING UP ON ONE SIDE AND NOT PROVIDING ADEQUATE SAFE RESTRAINT. WAS TOLD BY DEALERSHIP THAT I WAS PULLING THE SEAT BELT OUT WITH MY LEFT HAND AND SITTING TOO CLOSE AND THAT I SHOULD BE PULLING THE SEAT BELT OUT WITH MY RIGHT HAND. OWNERS MANUAL DID NOT PROVIDE THIS INFORMATION. CONTACT WITH BMW OF NORTH AMERICA DID NOT RESOLVE ISSUE. WHEN I TOLD THE DEALERSHIP SERVICE PERSON THAT THIS WAS A DESIGN FLAW IF YOU CAN ONLY USE ONE HAND TO PULL THE SEAT BELT AND SIT A CERTAIN WAY, SHE AGREED THAT IT WAS. I TOLD BMW THE SAME WHEN I SPOKE TO THEM TODAY AND TOLD THEM I WAS FILING A FORMAL COMPLAINT WITH THE NHTSA ABOUT THE SEAT BELT DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984242May 8, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2006 MINI COOPER. WHILE DRIVING 20 MPH, THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 92,455.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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