MINI Cooper Complaints

4,588 consumer complaints on file.

#11583487April 17, 2024
ENGINE
my vehicle only has 23000 how is it that vehicle with low miles and 5 yrs old and there telling me that engine mounts are cracked what mini cooper said was that the reason why is because there made out of plastic . how can this be legal what holds the engine in place made from plastic ? i think this need to be investigated and looked into is not safe and is not fair to the consumer to have to pay for this bad choice in design .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582965April 15, 2024
ELECTRICAL SYSTEM
The contact owns a 2012 Mini Cooper S. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while merging onto a highway at approximately 50 MPH, the vehicle stalled. The contact was not aware of any warning lights being illuminated. The contact pulled over and had the vehicle towed to an independent mechanic. The vehicle was diagnosed, and it was determined that the failure was an electrical failure. The battery and the main fuse box were replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 23V337000 (Electrical System). The failure mileage was approximately 121,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582857April 14, 2024
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
The FRM module on my 2010 MINI Cooper S failed in 2022. I was unable to access multiple functions on the vehicle, including interior and exterior lighting, window controls, and other operations that worked randomly during this time. I needed my car fully operational for work commuting so I had to find a replacement FRM, which I did from an OEM MINI parts website, [XXX] . The new FRM I purchased was matched to my vehicle's VIN and installed and programmed by my local MINI shop, Detroit Tuned [XXX] ) , in Clawson, MI. The total bill for this was over $800 (I have receipts for the purchase and the install). The recall notice from MINI/BMW came in 2023, and according to their website there is still no fix, which makes no sense since I bought an OEM replacement that was fitted to my car in 2022, as I noted here. How can a part that when fails can potentially cause vehicle fires ("thermal incident", per their recall notes) NOT be replaced immediately by the manufacturer? And how can MINI/BMW say they can't get the part when an OEM version is available online? The delay in this fix is unacceptable. My OEM replacement FRM works perfectly, but I am out the $800+ I spent to get it since MINI didn't then and still doesn't have them available, "officially". So if they ever get the part and replace my fully operational replacement for free, I am still out the money I spent in 2020 to make my car operationally safe. What can I do to get a refund from MINI/BMW? Thanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582529April 12, 2024
SERVICE BRAKES
Purchased the car new. On day two of having the vehicle and on a cold start in the morning, I noticed that the brake was very difficult to press in order to get the car started. Additionally, when applying the brake during driving it seemed to take a bit longer to slow down. I took the car into the dealer's service department and they confirmed that it was a bad brake booster. I am now waiting for the part to come in from Germany, which is backordered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582570April 12, 2024
ELECTRICAL SYSTEM
The contact owns a 2008 Mini Cooper. The contact stated that the rear headlight remained illuminated after turning off the vehicle. The contact was forced to put the key in and out of the ignition or disconnect the battery to resolve the issue. The contact then received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582702April 12, 2024
AIR BAGS, SEAT BELTS
My passenger seat airbag warning is illuminated, with associated chime. I am also getting a orange warning light indicating the passenger airbag is inop. This is intermittent with a passenger occupying the passenger seat. lights go on and off with movement of the passenger. There is a current recall for the convertible model of the R56 Mini Cooper.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582706April 12, 2024
SUSPENSION, STEERING, SERVICE BRAKES
The traction control light with antilock brake warning illuminated. Therefore my antilock brakes are inop along with traction control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582718April 12, 2024
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
My Mini Cooper was rendered unsafe to drive as most of the exterior lights (i.e., headlights, brake lights, turn signals) stopped working--all at once. A local mechanic verified that the electrical short resulted from a severely corroded Footwell Control Module, which is the subject of the recall (Recall No. 23V-337, July 2023) for which a "Remedy is Unavailable." When contacted, a case management specialist of BMW of North America could tell me only that a remedy is not yet available. Again, the car is unsafe to drive as it lacks exterior lighting. As such, I am forced to purchase another vehicle as the Mini Cooper sits unusable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581682April 8, 2024
ELECTRICAL SYSTEM
The contact owns a 2012 Mini Cooper S. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the windows failed to roll down. Additionally, the contact stated that the headlights, the hazard lights, and the turn signals were inoperable. Several unknown warning lights were illuminated and the message "Light Malfunction, Contact Dealer" was displayed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 155,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581398April 5, 2024
ELECTRICAL SYSTEM
The contact owns a 2013 Mini Cooper S. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581179April 4, 2024
AIR BAGS
The passenger front seat airbag sensor is malfunctioning on a large number of these vehicles. Doing an Internet search for my fault code, 93C3 reveals a lot of discussion about the problem. there had been a recall on earlier Mini Coopers for the same problem. I suspect they have not solved the problem and there should be a recall for this R 56 model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580147March 29, 2024
ELECTRICAL SYSTEM
The contact owns a 2011 Mini Cooper S Clubman. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579745March 27, 2024
ELECTRICAL SYSTEM
The contact owns a 2010 Mini Cooper Clubman S. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579777March 27, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
On [XXX], mileage was 47,744 I took Mini for service, and told them that the front right headlight didn't work, they replaced the light bulb and they found out that the headlight was still inoperable, and internally shorted. They didn't want to include it in the extended warranty. The mini has electrical issues (FRM). The headlight wires are damaged inside the light housing and are bare-striped even if you change the light bulb when you hit a bump the wires touch the bulb short out. So my car was under the extended warranty when I took it to Braman Motors Miami for service but they failed to correct the problem. BMW of North America extended the warranty for 10 years /156,000 miles whichever occurs first, as determined by your vehicle's service date (original service date is 3/16/2010) extending the limited warranty for the Footwell Module (FRM) This problem is a known problem by BMW / Mini they currently have open recalls on the model, series, production date, and year. but since hardly anyone files complaints to NHTSA in Fla, this problem is ongoing. [XXX], under violation of federal law (The Safety Act) dealers can't sell, lease, or deliver any vehicle until recall repairs have been performed. But they overlook the problem at the dealership when the car is in the shop for service. I was given a multi-point inspection it passed 28 of them LOL, but the first one (Operation of all light and signals, (passed)...lol So how can this test pass? When I picked up the Mini nothing was working turn signals, the front right headlight, windows, hazard lights, fog lights. However, the dealer overlooks the safety recall and wants to charge the client an additional charge to diagnose the FRM. They gave me an estimate for $1,985.38 if I had approved the work that they said the Mini needed, but nothing to do with the recall (FRM) is this how BMW handles this safety recall? They don't care to solve the problem at any level dealer or manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579297March 25, 2024
ELECTRICAL SYSTEM
The contact owns a 2012 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577088March 13, 2024
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2010 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated that she was unable to check for warning lights due to a previous failure of the instrument cluster. The contact was able to coast the vehicle over to the side of the road. The contact was unable to restart the vehicle and had the vehicle towed to the residence. The contact stated that the stall was an intermittent failure and occurred at various speeds. Additionally, the contact stated that there were various other electrical failures with the power windows. Additionally, the sunroof was unable to open or close as needed. The contact stated that the vehicle was also intermittently not able to turn off after turning the ignition key to the off position and remained running until the vehicle turned off independently. The contact drove the vehicle to a local dealer who diagnosed the vehicle and related the failure to NHTSA Campaign Number: 23V337000 (Electrical System). The failure mileage was approximately 30,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577096March 13, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On the evening of [XXX] at approximately [XXX] my 2012 Mini Cooper S all 4 burst into flames. The car was parked in front of my building for 6 days (we don't use the car very much) in front of my building when the all of a sudden the head lights started flashing followed by the car cabin filling with grey smoke then followed by black smoke then there was a flash (spark?) and the entire cabin the became engulfed in flames. All of this has been captured by our building security camera. I reported the incident the following day to Mini/BMW customer care. I've been sharing emails with Thomas Lula who is investigating the "thermal event" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11577181March 13, 2024
AIR BAGS, SEATS, SEAT BELTS
The passenger occupancy seat sensor is defective (as reported by many other owners of this vehicle model). The sensor is very costly to replace in terms of parts ($1,500) and labor ($1,500) and MINI does not sell the sensor separately as it is embedded in the seat foam. The defective sensor does not recognize a passenger sitting in the passenger seat and deactivates the passenger airbag which is an essential, lifesaving device fitted to a small vehicle. When involved in a major vehicle collision, without a working airbag, the risk of fatality drastically increases. The sensor is also responsible for NOT deploying the airbag if a passenger under 100lbs is sitting in the seat ie. a child. Again, this is a massive safety concern especially due to other owners resorting to a cheap aftermarket bypass module which will always deploy the airbag. This solution could seriously injure or cause fatalities for passengers under 100lbs. Other MINI models with the same electronic occupancy sensor problems have had recalls issued by the NHTSA and has not issued recalls for vehicles with the same issue consistently. It is the NHTSA's responsibility to hold the manufacturer accountable for ALL vehicle models with similar defects impacting the safe and consistent operation of life preservation devices such as airbags especially when repair costs for these defective devices are cost prohibitive for vehicle owners to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576560March 11, 2024
SERVICE BRAKES
Driver's side rear caliper appears to be rubbing into rotor...BMW claims that at 16,845 miles from new, that this is merely wear and tear...I believe it is a dangerous design flaw and should be properly vetted...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576613March 11, 2024
ELECTRICAL SYSTEM
The contact owns a 2010 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the vehicle was experiencing an electrical failure. The contact stated that the turn signals, the headlights, the power window switches, the gauges and other unknown components were inoperable. Additionally, the contact stated that the vehicle had locked independently. The local dealer was contacted and informed the contact that they needed to pay a fee for the repairs. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 93,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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