MINI Cooper Complaints

4,588 consumer complaints on file.

#10547519October 10, 2013
ENGINE, ELECTRICAL SYSTEM
MY CAR OVERHEATED AFTER DRIVING ONLY 15 MILES ON THE HIGHWAY. THE WARNING LIGHT CAME ON (RED- STOP LET THE ENGINE COOL DOWN) THEN WENT OFF THEN CAME BACK ON (ORANGE- CONTINUE ON YOUR JOURNEY; LET ENGINE COOL DOWN SOON). BY THE TIME I LOCATED THE SYMBOL TO SEE WHAT THE PROBLEM WAS I WAS AT MY EXIT. THE CAR SPUTTERED AND STALLED ON THE OFF RAMP AND I COULD SEE BLACK SMOKE AND SMELL BURNING FROM UNDER THE HOOD. I PUSHED THE CAR OFF THE ROAD AND CALLED FOR HELP. THERE APPEARED TO BE NO OIL OR WATER IN THE CAR AND I HAD IT TOWED TO THE DEALERSHIP. I JUST HAD IT SERVICED AT THE DEALERSHIP 28 DAYS BEFORE THIS HAPPENED AS I HAD AN INCIDENT WITH MY KEY FOB NOT RELEASING AND WAS CONCERNED THIS MIGHT BE AN INDICATION OF A BIGGER PROBLEM. THE FOB FINALLY RELEASED AFTER 40 MINUTES OF SITTING IN A PARKING LOT! THEY PERFORMED A COMPLETE INSPECTION AND CHANGED THE OIL, AIR FILERS, BRAKE FLUID AND GAVE THE CAR A CLEAN BILL OF HEALTH FOR $400 AND 28 DAYS LATER I HAVE CATASTROPHIC ENGINE FAILURE AND THEY QUOTED ME $9000 TO REPLACE THE ENGINE! I SAW SEVERAL POSTS OF SIMILAR ISSUES ON MINI BLOG SITES AND FELT COMPELLED TO FILE A COMPLAINT. I HAVE A BASE MODEL AND NOT AN "S" WHICH WAS PART OF A MINI RECALL FOR ELECTRICAL/WATER PUMP ISSUES. IF THERE IS A CONSISTENT ELECTRICAL PROBLEM WHERE THE THERMOSTAT FAILS OR WATER PUMP FAILS ON THE BASE MODEL THEN MINI SHOULD ADDRESS IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547555October 10, 2013
ENGINE
I WAS DRIVING ON THE INTERSTATE, WHEN WITHOUT ANY WARNING OR INDICATORS, THE ENGINE SHUT OFF. I WAS STUCK IN A DANGEROUS PLACE, WITH HIGH-SPEED TRAFFIC FOR SOMETIME. THE DEALER WHO AS MY CAR SAYS: "THE PRIMARY CAUSE OF THE ENGINE FAILURE WAS THE LOCKING UP OF THE VACUUM PUMP. CONSEQUENTLY THIS CAUSED THE BOLT ON THE EXHAUST CAM SHAFT SPROCKET TO SHEER OFF CAUSING THE VEHICLE TO RUN OUT OF TIME. THE PISTONS THEREFORE MADE CONTACT WITH BOTH INTAKE AND EXHAUST VALVES, VERIFIED WITH BOROSCOPE INSPECTION, THUS BENDING THE VALVES AND CAUSING CATASTROPHIC FAILURE TO THE ENGINE. $6850.00 MINUS DISCOUNT TO REPLACE ENGINE. THIS IS OBVIOUSLY NOT AN ISOLATED INCIDENT. I HAVE HAD A LOT ISSUES WITH VARIOUS MINI ENGINE PARTS DETERIORATING, DESPITE FOLLOWING THE RECOMMENDED REGULAR MAINTENANCE SCHEDULES ' CLUTCH, FLY-WHEEL, THERMOSTAT, INTAKE SILENCER, SPARK PLUGS, TIMING CHAIN TWICE, WATERPUMP, RADIO HEAD UNIT, DRIVE BELT, HI-LO HORN, BOOT LATCH, BOOT CABLE, TO NAME A FEW. HOPEFULLY MINI WILL DO SOMETHING ABOUT THESE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547565October 10, 2013
ENGINE
LAST DECEMBER MY STEERING WENT OUT ON MY CAR. I DID SOME RESEARCH ONLINE AND FOUND THAT A POSSIBLE CLASS ACTION SUIT WAS IN THE PROCESS. I CALLED MINI NORTH AMERICA TO DISCUSS MY FINDINGS AND TO SEE IF A RECALL WAS IN THE WORKS. THE CUSTOMER SERVICE AGENT STATED SHE WASN'T AWARE OF ANY. I TOOK THE CAR TO MY DEALER AND HAD TO HAVE 4,000 DOLLARS IN REPAIRS. WATER PUMP, SUPER CHARGER AND SEVERAL BEARINGS. I THEN GET A LETTER IN EARLY JUNE OF 2013 STATING THAT A RECALL WAS IN THE WORKS AND TO SEND ALL MY INFORMATION IN FOR POSSIBLE REIMBURSEMENT. I WAS TOLD THAT I QUALIFY AND THAT A CHECK WAS GOING TO BE CUT AND SENT OUT BY THE END OF JUNE OR EARLY AUGUST. WHEN THE CHECK DIDN'T ARRIVE, I CONTINUED TO CALL MINI NORTH AMERICA AND I KEEP GETTING THE RUN AROUND. I WAS TOLD IT WAS GOING TO BE LATE SEPTEMBER OR EARLY OCTOBER. I JUST CALLED AGAIN TODAY AND NOW I'M TOLD IT WILL BE CUT BEFORE THE NEW YEAR. CAN SOMEONE PLEASE PUT SOMEONE'S HAND ON THE FIRE AND GET THIS RESOLVED? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547453October 9, 2013
STEERING, ENGINE, VEHICLE SPEED CONTROL
ACCELERATING AFTER BEING STOPPED AT A RED LIGHT, LOST POWER STEERING, SMOKE CAME OUT OF HOOD, ENGINE TEMPERATURE REDLINED, AND BATTERY LIGHT CAME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547092October 7, 2013
VISIBILITY/WIPER
VEHICLE HAS NON-HEATED SIDE MIRRORS. AT TEMPERATURES BELOW 60F THEY FOG OVER OR ICE OVER WHEN COLDER. VISIBILITY IS LITERALLY ZERO ON BOTH SIDES OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546614October 3, 2013
STEERING
WAS DRIVING HOME FROM WORK, WENT TO TURN A CORNER AND THE STEERING GOT VERY HARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546623October 3, 2013
STEERING
STEERING WOULD WORK FINE SOME OF THE TIME BUT THEN BECOME VERY HARD TO TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546465October 2, 2013
STEERING, WHEELS
POWER STEERING FAILED WHILE I WAS DRIVING THE VEHICLE AND I ALMOST CRASHED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546470October 2, 2013
AIR BAGS, STRUCTURE:BODY, SEATS
I WAS EXITING FROM 35TH STREET IN NEWPORT NEWS, VA ONTO THE WARWICK BLVD OFF RAMP IN TRAFFIC, COASTING WITH THE BRAKES AT ABOUT 5 MPH, WHEN I WAS REAR ENDED BY A NAVY OPERATED FLAT NOSE SCHOOL BUS, WHICH FORCED MY VEHICLE INTO A LATE MODEL CHEVY TRAILBLAZER. MY AIR BAGS (FRONT AND SIDE) DID NOT DEPLOY, AND WHEN I CAME TO REST MY SEAT BACK HAD RECLINED AGAINST MY CHILD'S CAR SEAT (CHILD WAS NOT IN VEHICLE). THE RIGHT REAR UNIBODY WAS CREASED DUE TO THE IMPACT FROM THE BUS. I SUFFERED NECK, BACK, AND SPINE TRAUMA. THE DRIVER OF THE TRAILBLAZER COMPLAINED OF NECK PAIN AT THE SCENE. LOCAL NEWPORT NEWS FIRE AND RESCUE UNITS ARRIVED ON SCENE, AS WELL AS A VIRGINIA STATE TROOPER. THE TROOPER HANDLED THE ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10546491October 2, 2013
ENGINE, VEHICLE SPEED CONTROL, EQUIPMENT ADAPTIVE/MOBILITY
THE 2011 MINI COOPER COUNTRYMAN HAS A POORLY DESIGNED CUP HOLDER THAT PUNCTURES CUPS CAUSING LIQUID TO LEAK. THIS CUP HOLDER IS NOT PROPERLY SEALED AND ALLOWS FLUID (CONDENSATION) INTO THE GEARSHIFT ASSEMBLY. THIS CAUSES THE INABILITY TO SHIFT GEARS PROPERLY. IT WILL ALSO CAUSE THE KEY TO BE STUCK IN THE IGNITION. MINI WILL NOT TAKE RESPONSIBILITY FOR THE LABOR TO FIX THE ISSUE AND WILL ALSO NOT CORRECT THE PROBLEM FROM RECURRING. I BELIEVE THIS IS A SAFETY ISSUE AND NEEDS TO BE INVESTIGATED AS WELL AS A VERY EXPENSIVE FIX FOR THE CONSUMER. WHEN I CALLED MINI USA THEY INFORMED ME THERE WAS LANGUAGE IN THE MANUAL THAT PROVIDED A WARNING ABOUT WHAT CUPS WERE APPROPRIATE BUT I FOUND NO SUCH LANGUAGE. THERE WAS BARELY A REFERENCE TO THE CUP HOLDERS. THEY MAY HAVE UPDATED THEIR MANUAL SINCE I PURCHASED MY CAR BUT MINE DID NOT HAVE ANY REFERENCE TO SUCH A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546245September 30, 2013
STEERING
MY BROTHER WAS DRIVING MY 2005 MINI COOPER S CONVERTIBLE WHEN HE SMELLED WIRES BURNING AND SMOKE, WENT TO PULL OVER AND THE CAR WAS HARD TO CONTROL. UPON INSPECTION THE MECHANIC SAID THAT THE POWER STEER PUMPS ELECTRONICS HAD CAUGHT FIRE AND BURNED THE ADJACENT PARTS. UPON CONTACT RAULPH SCHOMP MINI COOPER DEALER I WAS TOLD THAT MY VIN NUMBER WAS NOT INCLUDED IN THE CARS BEING REPLACED FOR SIMILAR PROBLEMS. THE CAR JUST HAD MAJOR WORK DONE TO THE POWER STEERING SYSTEM A YEAR AND HALF AGO BY THE SAME DEALER. SPOKE WITH THE MINI USA REP AND WAS TOLD THAT THIS WAS NOT BEING COVERED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10546267September 30, 2013
ENGINE
THERMOSTAT HOUSING DESIGN FLAW. SPOKE WITH PART DEPT MANAGER ABOUT THE THERMOSTAT HOUSING LEAKING COOLANT AND WAS TOLD THAT THERE SEEMS TO BE A DESIGN FLAW IN THAT THE HEATING ELEMENT IN THE HOUSING CAUSES THE PART TO SPLIT OPEN WHERE THE 2 PIECES WERE SEAMED TOGETHER. THIS HAS BEEN REPORTED TIME AND TIME AGAIN AND CURRENTLY THAT PARTICULAR PART IS ON BACK-ORDER AND THUS NOT ABLE TO DRIVE THE CAR AS IT LEAKS ALL THE COOLANT OUT BEFORE LEAVING THE DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546091September 29, 2013
ENGINE
TIMING CHAIN MAKING TERRIBLE RATTLE. AFTER RESEARCH THIS SEEMS TO BE A NEW AND QUITE COMMON PROBLEM. THIS NEEDS TO BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545759September 28, 2013
AIR BAGS
THE AIR BAG LIGHT IS CONTINUOUSLY LIT ON MY 2006 MINI COOPER. INITIALLY THE LIGHT WAS INTERMITTENTLY ON; HOWEVER NOW IT REMAINS PERMANENTLY LIGHT. THE DEALER HAS INDICATED THAT THE PASSENGER OC3 MAT IS FAULTY AND WILL BE REQUIRE A $1,000+ FIX. INTERNET SEARCHES HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH THIS VEHICLE AND THE SAME ISSUE HAS OCCURRED MULTIPLE TIMES ON SOME VEHICLES, EVEN AFTER BEING REPAIRED WITH NEW PARTS. ADDITIONALLY, BMW, THE PARENT COMPANY OF MINI, HAD A SIMILAR PROBLEM WITH THEIR BMW VEHICLES AND A RECALL WAS ISSUED. MINI OFTEN USES BMW PARTS IN THEIR VEHICLES SO IT IS POSSIBLE AND QUITE LIKELY THAT SIMILAR PARTS WERE USED. THIS IS A GENUINE SAFETY ISSUE AND ONE THAT IS WIDE SPREAD WITH THIS PARTICULAR VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545665September 27, 2013
ENGINE AND ENGINE COOLING, STEERING
THE CAR WAS PARKED IN FRONT OF OUR TOWNHOME. THAT AFTERNOON, MY NEIGHBOR KNOCKED ON THE DOOR TO TELL ME THAT THERE WAS BLACK SMOKE COMING OUT FROM UNDER THE HOOD AND THAT SHE HAD HEARD A LOUD POP UNDER THE HOOD. AFTER CALLING THE FIRE DEPARTMENT, THE FIREFIGHTERS CAUTIOUSLY RAISED THE HOOD AND DISCOVERED THAT SOMETHING HAD CAUGHT FIRE UNDER THE HOOD. THEY TOLD ME TO NOT DRIVE THE VEHICLE, AND I CALLED MY INSURANCE COMPANY, HAD THE CAR TOWED TO THE MECHANIC WHO WORKS ON OUR AUTOMOBILES, AND THE INSURANCE COMPANY SENT A CLAIMS AGENT TO ASSESS THE DAMAGE. THE POWER STEERING PUMP HAD CAUGHT ON FIRE, AND NUMEROUS OTHER PARTS WERE DAMAGED. *LN *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10545496September 26, 2013
STEERING
WE BOUGHT 2 2003 MINI COOPERS IN 2003. BOTH VEHICLES HAD ELECTRIC POWER STEERING PUMP FAILURES, ONE IN MARCH 09 AT 143060 AND THE OTHER MINI IN JULY 2010 AT 133380. WE RECEIVED THE EPS EXTENDED WARRANTY LETTER AND SENT IN OUR CLAIM, USPS DOCUMENTED DELIVERY TO MINI USA ON JUNE 29, 2013. I HAVE CALLED MINI "CUSTOMER SERVICE" ON AUGUST 8, AUGUST 29, AND TODAY SEPTEMBER 26. NO ONE THERE CAN TELL YOU ANYTHING AND THEY DO NOTHING EXCEPT APOLOGIZING FOR NOT KNOWING ANYTHING. THEY SAY RESPONSES ARE TAKING 12 WEEKS WHICH IS WHERE I AM ON THE CALENDAR. MY REPAIR COSTS WERE IN EXCESS OF $2000. TODAY I AM SENDING A HAND WRITTEN COMPLAINT LETTER WITH COPIES OF ALL RECEIPTS TO JIM MCDOWELL VP MINI USA. NHTSA NEEDS TO FOLLOWUP ON THIS. THE EXTENDED WARRANTY WAS INTENDED TO HEAD OFF A RECALL BUT THEY ARE NOT HANDLING IT IN A PROPER MANNER. TURN UP THE HEAT! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545500September 26, 2013
STEERING
POWER STEERING PUMP FAILED WHILE TRAVELING AT HIGHWAY SPEED LATE AT NIGHT ON A LONG ROAD TRIP HOME. WAS TOLD BY MECHANIC THIS IS A COMMON PROBLEM WITH THIS VEHICLE MAKE AND MODEL AND WELL KNOWN BY MINI/BMW. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545535September 26, 2013
POWER TRAIN
THE AUTOMATIC CVT TRANSMISSION JUST DOWN SHIFTED AND NOW WON'T GO INTO HIGH GEAR. THIS WILL HAPPEN ON THE FREEWAY AND WILL SHIFT AND CLUNK INTO GEAR. BMW IS AWARE OF THE PROBLEM WITH THIS TRANSMISSION BUT WON'T STAND BEHIND THEIR PRODUCT. IT IS VERY DANGEROUS TO DRIVE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545544September 26, 2013
POWER TRAIN
I JUST BOUGHT A BRAND NEW 2013 MINI COOPER LAST YEAR ON NOVEMBER 2012. SOMETIME DURING LAST WEEK SEPTEMBER 18, 2013, I DROVE HOME FROM WORK TURN OFF MY CAR BUT THE KEY WOULDN'T RELEASE. I HAVE TO PRESS MANY TIMES FOR IT TO RELEASE. THE NEXT DAY HEADING OUT TO WORK, START THE CAR BUT THE GEAR SHIFT GOT STUCK. IT WOULDN'T SHIFT TO REVERSE. I CALL THE DEALER TO MAKE AN APPOINTMENT TO SEE WHAT'S WRONG WITH THE CAR. THE MINI DEALER CALLED TO NOTIFY THAT THEY WILL NEED TO STAY OVERNIGHT AS IF THEY SAID THEY ARE WAITING FOR ONE PART TO COME IN. THE NEXT DAY THE DEALER CALL ME TO ADVISED THAT COFFEE HAD LEAKED INTO THE GEAR SHIFTER AND CAUSE THE FAILURE. AND TOLD ME IT WILL CAUSE $1,500 FOR PARTS AND LABOR TO FIX IT. THEY TOLD ME THAT THE WARRANTY WON'T COVER IT, IT WILL COME OUT FROM MY POCKET. SO I TOLD THEM NOT TO DO ANYTHING, THAT I WILL COME AND PICK UP THE CAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545577September 26, 2013
STEERING
POWER STEERING SYSTEM FAILURE. DEALERSHIP MECHANICS STATED FAN AND PUMP HAD SEIZED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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