Mercury Sable Complaints

5,381 consumer complaints on file.

#10483172November 2, 2012
VEHICLE SPEED CONTROL
WHEN I ACCELERATED MY VEHICLE THE THROTTLE STUCK IN THE OPEN POSITION. MY CAR ACCELERATED TO OVER 40MPH IN A RESIDENTIAL ZONE. I PUT THE CAR IN NEUTRAL AND THE ENGINE REVVED UP TO THE CUTOUT RPM LIMIT. I IMMEDIATELY SHUT THE VEHICLE OFF. WHEN I OPENED THE HOOD TO INSPECT THE PROBLEM I SAW THAT THE PLASTIC COLLAR HOLDING THE CABLE IN PLACE BROKE OFF, CAUSING THE ENTIRE CABLE TO MOVE FREELY. ONE PIECE OF THE CABLE WAS STUCK OUTSIDE OF THE COLLAR CAUSING THE THROTTLE TO ENGAGE WITHOUT THE ACCELERATOR PEDAL BEING PUSHED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482765October 31, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS SITTING IDLE WHEN IT LUNGED FORWARD ABNORMALLY WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482608October 30, 2012
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
AFTER GETTING UP TO CRUISING SPEED ON THE HIGHWAY MY CAR WOULD CONTINUE TO ACCELERATE EVEN WHEN I STOPPED GIVING IT GAS. I DISCONNECTED THE CRUISE CONTROL CABLE AND THIS FIXED THE PROBLEM, BUT NOW I CAN'T USE MY CRUISE CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482663October 30, 2012
VEHICLE SPEED CONTROL
I WAS DRIVING ON ROUTE 31 WEST IN MEDINA NY AND THE CAR WOULD NOT STOP I HAD TO PUT MY CAR IN PARK AND MY TRANSMISSION WAS REALLY GRINDING. THANK GOD NO ONE WAS IN THE AREA OR SOMEONE WOULD HAVE BEEN REALLY HURT ? I BROUGHT THE CAR TO THE REPAIR SHOP AND THE CAUSE WAS THE CRUISE CONTROL AND IT WAS REMOVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482586October 29, 2012
VEHICLE SPEED CONTROL
WHILE DRIVING AT 35 MPH, GAS PEDAL WAS STUCK DOWN TO FLOOR, RPM AND SPEEDOMETER CONTROLS WERE AT THE MAXIMUM AND THE ENGINE REVVED UP. VEHICLE STARTED TO ACCELERATE SO I DEPRESSED BRAKE PEDAL SLOWING THE VEHICLE DOWN ENOUGH TO SHIFT IT INTO PARK AND SHUT THE VEHICLE OFF. A PASSERBY STOPPED BY AND TAPED THE CRUISE CONTROL CABLE BACK TOGETHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482375October 26, 2012
VEHICLE SPEED CONTROL, SERVICE BRAKES, ENGINE
MY 2001 MERCURY SABLE ACCELERATED AS I ENTERED THE HIGHWAY. THE CAR WOULD NOT STOP EVEN WHEN I APPLIED THE BRAKE. I CALLED 911. THE 911 OPERATOR SUGGESTED THAT I APPLY THE PARKING BRAKE WHICH I DID. I WENT ABOUT 15 MILES RIDING THE SHOULDER GOING BETWEEN 60-70 MILES PER HOUR. I EVENTUALLY EXITED THE HIGHWAY BUT COULD NOT STOP EVEN AT THE END OF THE EXIT RAMP. I MADE A RIGHT HAND TURN. AT THIS POINT I HAD REDUCED MY SPEED TO APPROXIMATELY 30 MILES PER HOUR. THE CAR EVENTUALLY LANDED IN A DITCH. AT THAT POINT, I ENDED MY CALL WITH 911. I LOOKED TO MY LEFT AND FOUND FOUR MEN YELLING TO ME TO GET OUT OF THE CAR. I THEN LEARNED THAT THE CAR WAS ON FIRE. I EXITED THE CAR. THE FOUR MEN PUT THE FIRE OUT WITH A FIRE EXTINGUISHER. THE CAR WAS TOWED TO A MERCURY DEALERSHIP WHERE IT IS DOCUMENTED THAT IT WAS IN FACT THE SPEED CONTROL CABLE THAT CAUSED THE CAR TO ACCELERATE. AGAIN, BETWEEN THE 911 CALL, THE INFORMATION ON FILE WITH THE MERCURY DEALER AND THE INSURANCE CLAIM, THE CAUSE OF THE INCIDENT IS DOCUMENTED. *TR
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10482402October 26, 2012
POWER TRAIN
I WAS DRIVING NORTH ON US31 JUST NORTH OF MUSKEGON, MICHIGAN. I WAS GOING 70 MPH WHEN WITH NO WARNING THE CAR (2003 MERCURY SABLE) LOST DRIVE TRAIN POWER AND WAS SUDDENLY ONLY COASTING. I HAD TO PULL OF ONTO THE SHOULDER OF THE HIGHWAY IN HEAVY TRAFFIC. ALSO I HAD MY THREE ADULT AUTISTIC CHILDREN WITH ME, AND THEY ALL GOT EXTREMELY NERVOUS SITTING AT THE SIDE OF THE HIGHWAY AS THE PASSING CARS WERE MAKING OUR VEHICLE MOVE FROM THE AIR CURRENTS. I WAS VERY CONCERNED ONE OF THEM MIGHT TRY AND JUMP FROM THE CAR FROM PANIC. AS FOR THE CAR ITSELF, I THOUGHT MAYBE THE SERPENTINE BELT HAS BROKE BUT WHEN I CHECKED IT WAS OKAY. I RESTARTED THE CAR AND PUT THE TRANSMISSION IN GEAR AND NOTHING... NO FORWARD OR REVERSE, NO MOVEMENT AT ALL. SO I CALLED MY FATHER WHO WAS FORTUNATELY THERE WITHIN HALF AN HOUR (OR WITH MY KIDS IT COULD HAVE BEEN A REALLY BAD SITUATION) AND HE RESCUED US AND I HAD A WRECKER TOW THE CAR HOME. I CALLED SEVERAL TRANSMISSION SHOPS WHO ALL TOLD ME IT IS A VERY COMMON TRANSMISSION PROBLEM WITH THIS VEHICLE AS WELL AS THE FORD TAURUS. THEY PRETTY MUCH ALL TOLD ME IT SHOULD BE REBUILT AS THE NEW PARTS ARE BETTER THAN THE ORIGINAL BECAUSE THE NEW PARTS ARE REPLACING PARTS FORD KNOWS THEY HAVE A PROBLEM WITH. EVEN A MECHANIC AT THE FORD DEALERSHIP TOLD ME THESE VEHICLES HAVE TRANNY TROUBLES. MY CAR HAS 157,000 MILES SO I GUESS I SHOULD FEEL LUCKY AFTER READING INTERNET POSTS OF MANY OF THESE CARS DOING TO SAME THING WITH UNDER 50,000 MILES. I THINK IT IS A PROBLEM THAT SHOULD BE RECALLED BEFORE SOMEONE GETS KILLED WITH THE TRANNY JUST QUITTING LIKE THAT IF SOMEONE HASN'T ALREADY. CANT IMAGINE BEING ON A ROAD WITH NO SHOULDER IN EXTREME HEAVY TRAFFIC AND I SURE DON'T HAVE THE $1200 TO $3200 TO GET IT REPAIRED.. FORD SHOULD BE REQUIRED TO FIX THIS OBVIOUS BAD TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482406October 26, 2012
VEHICLE SPEED CONTROL
WITHOUT APPLYING PRESSURE TO ACCELERATOR, THE CAR ACCELERATED UNCONTROLLABLY. NEEDED TO APPLY BRAKES COMPLETELY AND PUT TRANS IN NEUTRAL TO STOP CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481130October 19, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 MERCURY SABLE. THE CONTACT STATED THAT WHILE AT A STOP SIGN THE VEHICLE ERRONEOUSLY ACCELERATED. THE CONTACT SHIFTED INTO THE NEUTRAL IN ORDER TO STOP THE VEHICLE. THE CONTACT WAS ABLE TO SHIFT BACK INTO DRIVE WHERE THE VEHICLE RESUMED NORMAL FUNCTION. THE VEHICLE WAS NOT TAKEN TO A MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 152,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480051October 14, 2012
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
HEATER/AC FAN CONTINUOUSLY STOPS WORKING. I FIRST REPLACED THE MOTOR RESISTOR IN AUGUST 2012. IT WORKED FOR 2 WEEKS WHEN IT BROKE FOR THE 2ND TIME. I WENT TO FIX IT AGAIN, ONLY TO FIND OUT IT STOPS WORKING AGAIN AFTER 2 MORE WEEKS.IT IS NOW OCTOBER AND THE MOTOR RESISTOR BROKE 2X AND NOW THE MOTOR BLOWER IS COMPLETELY GONE. NO AC/HEATER. THE TEMPERATURE IN NY IN OCTOBER IS NOT COMPLIANT WITH NO HEATER. THIS IS RIDICULOUS. BROKE 3XS IN A SPAN OF 6 WEEKS OR SO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480074October 14, 2012
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
RELEVANT INFORMATION---ENGINE WAS REPAIRED ON SEPT. 9/10, 2012 SAME MORNING AS THE ACCIDENT--CAR WAS DRIVEN TO BANK BUT AS I WAS LEAVING I COULD NOT PUT CAR INTO REVERSE. A GENTLEMAN PASSERBY WAS ABLE TO PUT IT INTO REVERSE WITH EFFORT AND A LOUD NOISE IN THE GEARS. I PROCEEDED TO MY EXERCISE CLASS WHICH LASTED ONE HOUR. HAD NO TROUBLE WITH REVERSE GEAR THIS TIME. ABOUT 1/2 HOUR LATER I WAS TURNING INTO A PARKING LOT AND IN A MATTER OF MINUTES THE ENGINE STARTED REVVING UP AND SHOT FORWARD ON ITS OWN, WENT OVER A CURB & SIDEWALK AND CRASHED INTO A BRICK WALL AT HIGH SPEED. THE AIR BAGS WENT OFF AND WITH EFFORT I WAS ABLE TO OPEN THE FRONT DOOR. I HAD MINOR INJURIES--NOSE, CUT ON ELBOW, BANGED UP KNEES. THE ENGINE OF THE CAR KEPT ROARING FOR POSSIBLY 15 MINUTES UNTIL SOMEONE CUT THE CABLE TO THE BATTERY. THE POLICE REPORTED THAT I HAD STEPPED ON THE GAS INSTEAD OF THE BRAKE WHICH WAS TOTALLY FALSE. I REMEMBER DISTINCTLY THINKING--THERE'S SOMETHING TERRIBLE WRONG WITH MY CAR. THE INSURANCE COMPANY WAS NOT INTERESTED IN PURSUING THE CAUSE WHICH MAY HAVE BEEN RELATED TO THE REPAIR DONE ON THE ENGINE. THEY CALLED THE CAR A TOTAL LOSS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10480027October 13, 2012
VEHICLE SPEED CONTROL
THROTTLE GOT STUCK AND CAR CONTINUED TO ACCELERATE ON ITS OWN AND NOW ITS A CONSTANT PROBLEM EVERY TIME I DRIVE THE CAR I CAN GET IT TO STOP MOMENTARILY BY QUICKLY APPLYING PRESSURE TO THE GAS PEDAL WHERE IT WILL STOP ACCELERATING FOR A MOMENT BUT ONCE THE RPMS DROP AS LOW AS THEY ARE GOING TO GO IT STARTS ACCELERATING ALL OVER AGAIN WHEN IN PARK IT REVS OUT AT UP TO 5000 RPMS I KNOW YOU ARE ALREADY AWARE OF THIS PROBLEM IN THE 05 & 06 MODELS BUT I HAVEN'T SEEN ANYTHING ABOUT 04'S ALSO EVERYTHING I'VE RESEARCHED SAYS ITS THE CRUISE CONTROL CABLE BEING DISCONNECTED WHICH WAS THE FIRST THING I CHECKED AND MINE IS STILL CONNECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479864October 12, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 MERCURY SABLE. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPACE, THE RPMS INCREASED EXCESSIVELY AS THE VEHICLE SUDDENLY ACCELERATED, CAUSING THE CONTACT TO CRASH INTO A CURB AS THE VEHICLE WENT AIRBORNE. THE VEHICLE LANDED IN AN EMBANKMENT AND THEN STALLED. A PASSENGER SUSTAINED HEAD INJURIES AS A RESULT. THE VEHICLE HAD NOT YET BEEN DIAGNOSED FOR THE ACCELERATOR FAILURE. THE VEHICLE WAS REPAIRED FOR THE BODY DAMAGE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10479839October 11, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 MERCURY SABLE. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE VEHICLE SUDDENLY ACCELERATED, CRASHING INTO AND EMBANKMENT AND CONTINUING INTO A GOLF COURSE. THE CONTACT SUSTAINED LACERATIONS FROM THE CRASH. THE FRONT PASSENGER'S HEAD IMPACTED THE WINDSHIELD, RESULTING IN A CONTUSION. IN ADDITION, THE PASSENGER SUSTAINED LACERATIONS AND BRUISES TO THE ARMS AND LEGS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 50,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10479418October 9, 2012
VEHICLE SPEED CONTROL
CAR SUDDENLY ACCELERATED. I TRAVELING UNDER 30 MPH CAR BEGAN ACCELERATING ON IT'S OWN! I BRAKED AND RPM'S CONTINUED REV-VING AT 3000. PUT CAR IN NEUTRAL- DID NOT STOP REV VING. PLACED IN PARK- SAME THING. TURNED IT OFF- SAME THING WHEN THE LIGHT TURNED GREEN I PUT THE CAR IN DRIVE AND IT PEELED AWAY. AT THAT TIME I TAPPED THE GAS AND THE PROBLEM CORRECTED ITSELF. THIS WAS THE THIRD INCIDENT OF SUDDEN ACCELERATION. FIRST TIME IN JUNE OF 2012- MY MECHANIC CLEANED THE THROTTLE. HOWEVER, THIS TIME I TOOK IT TO A FORD DEALERSHIP AND THE CULPRIT WAS A BROKEN CRUISE CONTROL CABLE. FORD/MERCURY NEEDS TO WARN CONSUMERS TO GET THE CRUISE CONTROL CABLES CHECKED! CAN PROVIDE DOCUMENTATION FROM THE DEALERSHIP IF NEEDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478091October 1, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT MENTIONED THAT HE WAS ABLE TO MERGE TO THE SHOULDER OF THE ROAD, SHIFTED INTO NEUTRAL IN ORDER TO STOP THE VEHICLE. ONCE THE VEHICLE WAS TURNED BACK ON THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VEHICLE SPEED CONTROL CABLE SNAPPED AND THREW THE VEHICLE INTO A FULL THROTTLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000. ..UPDATED 11/14/12 *BF UPDATED 11/19/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474454September 10, 2012
VEHICLE SPEED CONTROL:CABLES
TL* THE CONTACT OWNS A 2001 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE CONTINUED ACCELERATING INDEPENDENTLY UP TO 50 MPH. THE CONTACT HAD NOT ENGAGED THE ACCELERATOR PEDAL WHEN THE FAILURE OCCURRED. THE CONTACT THEN APPLIED THE BRAKES AND SHIFTED INTO NEUTRAL IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS COMPLETELY SHUT OFF AND THEN RESTARTED HOWEVER, THE ENGINE ROARED WITH AN INCREASE IN RPMS OF OVER 4000. THE CONTACT HAD TO MAINTAIN PRESSURE ON THE BRAKE PEDAL. THE VEHICLE WAS NOT TAKEN TO A REPAIR SHOP OR THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 120,000. UPDATED 09/26/12*LJ THE DEALER REPLACED THE ACCELERATOR CABLE. UPDATED 09/27/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474164September 6, 2012
STEERING
CAR DEVELOPED A KNOCK IN STEERING. MOST NOTABLE WHEN STOPPED AND TURNING STEERING WHEEL A FEW DEGREES LEFT AND RIGHT. TOOK IT TO DEALER WHO SAID STEERING CORE FAILED. REFUSED WARRANTY COVERAGE. SAID IT WAS CAUSED BY ACCIDENT ABOUT 1500 MILES PREVIOUSLY. THE ACCIDENT WAS A LOW SPEED FENDER BENDER WITHOUT AIR BAG DEPLOYMENT. FRONT BUMPER CRACKED, BUT HEAD LIGHTS WERE NOT BROKE, GRILL WAS NOT BROKE. INSURANCE COMPANY THAT FIXED ACCIDENT DAMAGE DENIED A CLAIM AGAINST THEM FOR STEERING CORE FAILURE. STATING IT WAS A FAILURE THAT WARRANTY SHOULD COVER (EXTENDED FORD WARRANTY.) I NEED TO FIND OUT IF AN ACCIDENT SUCH AS MINE COULD CAUSE A RACK CORE FAILURE. DEALER CHARGED $900.00 TO REPLACE THE RACK CORE. WOULD NOT GIVE ME THE CORE SAYING IT WAS UNDER PRESSURE AND HAD TO BE RETURNED AS AN EXCHANGE. (THIS CAR WAS PURCHASED NEW IN 2009 1 YEAR OLD LEFTOVER). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473917September 5, 2012
EXTERIOR LIGHTING
THE KNOB TO TURN ON THE HEADLIGHT BROKE OFF. IT SEEMS TO BE MADE OF PLASTIC THAT IS NOT STRONG ENOUGH. NOW IT'S VERY DIFFICULT TO TURN ON THE HEADLIGHTS. WE READ THAT THIS IS A PROBLEM IN THE 2000 MODEL AND FORD HAD A RECALL ON THE 2000 MODEL. WE HAD THE EXACT SAME PROBLEM WITH THE 2001 MODEL. MAYBE SOME OF THE FAULTY KNOBS WERE INSTALLED ON SOME OF THE 2001 MODELS AND THOSE SHOULD BE INCLUDED IN THE RECALL AS WELL SINCE IT'S THE EXACT SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473148August 31, 2012
SEAT BELTS
TL* THE CONTACT OWNS A 1999 MERCURY SABLE. THE CONTACT STATED THAT THE PASSENGER SEAT BELT DOES NOT RETRACT OR PROPERLY SECURE THE PASSENGER. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN (NHTSA CAMPAIGN ID NUMBER: 99V250000 SEAT BELTS: FRONT: ANCHORAGE); THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. THE CURRENT MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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