Mercury Mystique Complaints

1,019 consumer complaints on file.

#10089248August 9, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE'S GEAR WAS LOCKED INTO THE PARKED POSITION. *MR THE CONSUMER STOPPED TO GET GAS AND WHEN HE RETURNED TO THE VEHICLE, HE FOUND THAT THE GEAR WOULD NOT MOVE OUT OF POSITION. RECALL# 98V233000. AFTER DOING SOME RESEARCH THE CONSUMER DISCOVERED A RECALL HAD BEEN ISSUED ON THE TYPE OF VEHICLE HE OWNS. *SC THE CONSUMER WAS NOT SURE IF THE RECALL APPLIED TO HIS VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087393August 6, 2004
STRUCTURE:BODY
THE DASHBOARD CRACKED AFTER BEING REPLACED ONCE. THE FIRST REPLACEMENT WAS DONE UNDER WARRANTY. MANUFACTURER STATED THAT THE WARRANTY EXPIRED. THE CRACK WAS ALL THE WAY ACROSS, AND THE VENTS WERE AFFECTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082912July 29, 2004
STRUCTURE
THE ADHESIVE FAILED ON THE LEATHER DASH AND THE DASH IS WARPING UP IN THE DRIVERS VIEW AND PULLING AWAY FROM THE INSTRUMENT PANEL. THE DEALER WANTS $500 TO REPAIR AND SAYS IT IS NOT COVERED UNDER THE EXTENDED WARRANTY THIS IS A MANUFACTURING DEFECT, SO WHY AM I PAYING FOR THE EXTEDED WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082732July 27, 2004
STRUCTURE
AT 17,000 GLUE FAILED TOO HOLD PADDED COVERING IN PLACE,AT THIS TIME FIXED BY DEALERSHIP DESCRIBED AS DESIGN FLAW. AT 32,000 DASH FELL APART AGAIN. THIS TIME WAS TOLD WE FIXED IT ONCE DO NOT HAVE TOO AGAIN,BUT WOULD REPAIR FOR APPROXIMATELY $1000.00. I AM A WIDOW ON A FIXED INCOME AND CAN NOT DO IT.I HAVE CONTACTED THE DEALER SHIP AND FORD MOTOR AND WAS TOLD THEY WOULD NOT DO ANY THING ELSE UNLESS I PAID FOR IT. THE CAR IS BASICALLY A GOOD CARBUT THIS LETS MOISTURE GET IN BETWEEN DASH AND PADDING FROM DEFROSTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082545July 23, 2004
EXTERIOR LIGHTING:TAIL LIGHTS
WE PURCHASED A FORD MERCURY VEHICLE, USED, AND FOUND IT HAD NO TAIL LIGHTS. WE IDENTIFIED A RECALL NOTICE. THE DEALER REFUSED TO FIX THE PROBLEM BECAUSE THEY SAID THE RECALL WORK HAD ALREADY BEEN DONE. WE TOOK THE CAR TO ANOTHER MECHANIC AND FOUND IT HAD ORIGINAL EQUIPMENT, WITH THE DEFECT STILL PRESENT. FORD REFUSED TO HONOR THE RECALL, CITING THAT IT WAS OUR RESPONSIBILITY TO FIX THE PROBLEM BECAUSE THE WORK HAD BEEN DONE. THE DEALER REFUSED TO CHECK TO MAKE SURE THE PROBLEM HAD BEEN FIXED. THE BROKEN PART WAS ORIGINAL EQUIPMENT AND HAD THE CITED PROBLEM IN THE RECALL NOTICE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082374July 21, 2004
STRUCTURE
THE DASHBOARD NEXT TO THE WINDSHIELD IS CURLED UP SO AS TO OBSTRUCT MY VISION AND CAUSE DEFROSTER VENTS TO NOT WORK PROPERLY. THE BLACK PLASTIC "VENT" IS LAYING THERE LOOSE AND RATTLING AGAINST THE INSIDE OF MY WINDSHIELD. I AM CONCERNED AS TO WHETHER THIS WILL EFFECT MY AIR BAG FUNCTION IF I WERE IN AN ACCIDENT. I WAS TOLD BY MY DEALER THAT THERE WAS A RECALL,BUT IT HAD EXPIRED, AND THEY COULDN'T HELP ME UNLESS I WANTED TO PAY ABOUT 350-400 DOLLARS FOR A "KIT" TO POSSIBLY REMEDY THE SITUATION. THE PROBLEM DID NOT MANIFEST ITSELF UNTIL AFTER THE RECALL WAS OVER. I FEEL THAT FORD IS WELL AWARE OF THIS PROBLEM AND SHOULD TAKE AN ACTIVE ROLE IN REPAIRING THIS DAMAGE TO MY DASHBOARD. THE IS A SAFETY ISSUE AS WELL AS AN UNSIGHTLY NUISANCE. I HOPE THIS HELPS SOMEONE GET SOME RELIEF FROM FORD CONCERNING THIS ISSUE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083271July 20, 2004
EXTERIOR LIGHTING:HEADLIGHTS
CONSUMER HAS A CONCERN ABOUT THE PLASTIC LENS OVER THE HEADLIGHT ARE DISCOLORING AND CAUSES POOR VISIBILITY WHEN DRIVING AT NIGHT. DEALER WAS NOTIFIED. PLEASE PROVIDE ANY FURTHER INFORMATION. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080847July 12, 2004
STRUCTURE
DASHBOARD EXPANDED AND AIR-VENT IN DASHBOARD WAS EJECTED AND HAD TO BE REMOVED IN ORDER TO PREVENT IT BECOMING AIRBORNE IN THE EVENT OF A COLLISION. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081735July 12, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING ABS BRAKE WARNING LIGHT CONTINUOUSLY ILLUMINATED ON THE DASHBOARD. AS A RESULT, THERE WAS EXTENDED STOPPING DISTANCE. VEHICLE WAS TAKEN TO THE DEALERSHIP, AND TECHNICIAN DETERMINED THAT ABS MODULE FAILED, AN WILL COST ABOUT $900.00 AT CONSUMER'S EXPENSE TO FIX IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079416June 17, 2004
EXTERIOR LIGHTING:TAIL LIGHTS
WHILE DRIVING DURING NIGHT HOURS REAR TAIL LIGHTS FAILED TO WORK. DEALERSHIP WOULD NOT REPAIR THEM BECAUSE THE VIN WAS NOT INCLUDED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075999June 9, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE APPLYING THE BRAKE PEDAL WENT TO THE FLOOR. CONSUMER WAS ABLE TO CONTROL THE VEHICLE. ABS BRAKING LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER DROVE THE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT BRAKE PADS AND ROTORS NEEDED TO BE REPLACED DUE TO WORN OUT PARTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073364June 4, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE DRIVING 55 MPH, A LOUD NOISE WAS HEARD COMING FROM THE FRONT. THECONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR AN INSPECTION. THE MECHANIC REPLACED THE DRIVER SIDE FRONT COIL SPRING BECAUSE IT WAS CRACKED. PLEASE FILL IN ADDITIONAL INFORMATION. *JB *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067270June 4, 2004
STRUCTURE
THE CONSUMER STATED THAT THE VINYL OF THE DASHBOARD WAS SEPARATING FROM THE DASHBOARD AND THIS WOULD RESULT IN POOR VISIBILITY. *AK THE VENT BOWED AND HAD COME OUT AND CAUSED THE VINYL TO PULL AWAY FROM THE DASH. THE CONSUMER WAS TOLD THAT THE PROBLEM WAS DUE TO A MANUFACTURERS DEFECT BY TWO SEPARATE FORD DEALERS. THE LIP PN THE VENT WAS NOT EVEN 1/4 WIDE TO HOLD THE VINYL. THE CONSUMER FOUND THAT SEVEN OTHER CONSUMERS HAD EXPERIENCED THE SAME PROBLEM TWO OF WHICH WERE RECALLED. THE CONSUMERS VEHICLE WAS NOT COVERED UNDER THE RECALL. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074690June 2, 2004
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE AIR CONDITIONING HAS FAILED TWICE IN TWO YEARS IN A 2000 MERCURY MYSTIQUE GS. WHILE OFTEN CONSIDERED A LUXURY RATHER THAN A SAFETY ITEM, I LIVE IN SOUTH FLORIDA WERE IT IS ALREADY REACHED 95 DEGREES. LAST YEAR A DEVICE IN THE DASH HAD TO BE REPAIRED. THE MECHANIC SAID THAT THIS WAS A COMMON PROBLEM WITH THIS MODEL BUT THAT THE COMPANY WASN'T ISSUING A RECALL BECAUSE NOT ENOUGH PEOPLE COMPLAIN. THE NEW PROBLEM APPEARS TO BE THE AIR CONDITIONING FREEZING UP OR WITH THE BLENDOR; THE A/C IS COLD BUT BARELY BLOWS, EVEN WHEN ON HIGH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073303May 28, 2004
EQUIPMENT:ELECTRICAL
THE BLOWER SWITCH WILL NOT OPERATE IN THE FIRST THREE SETTINGS. IT WILL ONLY OPERATE IN THE FOURTH SETTING. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068434May 6, 2004
POWER TRAIN:MANUAL TRANSMISSION
THE TRANSMISSION IN MY 1999 MERCURY MYSTIQUE HASS BEEN SLIPPING FOR 2 YEARS AND IT FINALLY WENT OUT. WHEN I WENT TO HAVE IT REPAIRED, I HAD 2 REPAIR SHOPS TELL ME THEY COULD SELL ME A NEW OR REBUILT TRANSMISSION, BUT THEY WOULD SEE ME AGAIN IN A YEAR BECAUSE OF THE PROBLEMS WITH THIS CAR AND TRANSMISSIONS. I CAN'T FIND A RECALL THAT'S BEEN ISSUED. HOW CAN A NEW CAR HAVE SUCH POOR PROBLEMS WITH IT'S TRANSMISSION AND LINCLOLN MERCURY NOT DO ANYTHING ABOUT IT? I'VE TRIED FOR TWO YEARS AND NO HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071755April 28, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
GEAR SHIFTER INDICATOR MALFUNCTIONS, AND DOESN'T INDICATE THE GEAR THAT THE VEHICLE IS IN. THERE IS A SHIFT LEVER DAMAGE RECALL 98V233000, BUT THIS VEHICLE IS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064978April 20, 2004
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHT LENSES DEVELOPED A CLOUDY WHITE DISCOLORATION THAT REDUCED THE LIGHTS ILLUMINATION. *AK THE HEADLIGHT LENSES WERE REPLACED AT 36,000. NOW THAT THE VEHICLE HAS 64000 MILES THE PROBLEM HAS RECURRED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061635April 20, 2004
AIR BAGS:FRONTAL
WHILE WAITING TO MAKE A LEFT TURN, ANOTHER VEHICLE GOING BETWEEN 50-55 MPH STRUCK CONSUMER'S VEHICLE HEAD ON. UPON IMPACT, AIR BAGS FAILED TO DEPLOY. *AK *LA THE OCCUPANT OF THE VEHICLE THAT WAS KILLED WAS SEATED IN THE REAR SEAT. ACCORDING TO THE PAR THE OCCUPANT WAS NOT BUCKLED. ACCORDING TO THE DETECTIVE THAT INVESTIGATED THE CRASH, THE IMPACT WAS NOT TO THE DIRECT FRONT OF THE VEHICLE. CW
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
1
#10065977April 12, 2004
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
I RECENTLY BOUGHT A 1999 MERCURY MYSTIQUE. AT 68,900 MILES THE FUEL PUMP ON THE CAR FAILED. I WAS IN THE PROCESS OF GETTING IT FIXED AND MY MECHANIC SHOWED ME THE OLD FUEL PUMP AFTER HE'D REMOVED IT FROM THE CAR. THE GROUND WIRE WAS BASICALLY FUSED TO THE SIDE OF THE PLASTIC WHICH MY MECHANIC ASSURED ME SHOULD NOT BE THE CASE. I WAS TOLD THAT IT COULD HAVE CAUSED AN EXPLOSION AT ANY TIME. I WILL BE LODGING A FORMAL COMPLAINT WITH THE FORD/MERCURY COMPANY AS WELL BUT I THOUGHT THAT ANYONE ELSE WHO OWNS A CAR OF THIS TYPE SHOULD KNOW ABOUT THIS DANGER AS WELL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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