Mercury Mystique Complaints

1,019 consumer complaints on file.

#858382March 13, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING IN HEAVY MORNING TRAFFIC VEHICLE STARTS WHINING, THEN IT STALLS. HAS TO PUT GEAR IN PARK TO RESTART. SOMETIMES THE OVERDRIVE INDICATOR LIGHT COMES ON. ALSO, WHEN PULLING OUT IN TRAFFIC, IT DOESN'T ENGAGE IN GEAR IMMEDIATELY, WHEN PUTTING FOOT ON ACCELERATOR, IT CAN CAUSE AN ACCIDENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719932March 10, 2000
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY
BOTH REAR SPRINGS BROKE. THE CAR IS ONLY 5 YEARS OLD. THE HEAVIEST ITEMS EVER CARRIED WERE 3 BAGS OF GROCERIES. I RECEIVED A LETTER FROM FORD MOTOR COMPANY IN 1999 REGARDING THE POSSIBLE FAILURE OF THE FRONT COIL SPRINGS. I REQUESTED THEY BE REPLACED AT THE TIME BEFORE FAILURE AND POSSIBLE ACCIDENT BUT FORD WOULDNT DO IT. THESE SPRINGS MUST BE MADE OF BAD STEEL. MY HUSBAND IS A MACHINIST/TOOL AND DIEMAKER AND LOOKED AT THE BROKEN SPRINGS AND CAN TELL THEY ARE CHEAP STEEL. IT COST US OVER $400.00 TO GET THE CAR FIXED. I WANT TO WRITE TO FORD MOTORS REGARDING THIS MATTER, WHO DO I WRITE TO,AT WHAT ADDRESS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#858221March 9, 2000
AIR BAGS:FRONTAL
WHILE DRIVING AND WITHOUT A COLLISION OCCURRING DRIVER'S AND PASSENGER'S AIR BAGS DEPLOYED, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#858250March 9, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING REAR WHEELS LOCKED UP AND POWER STEERING MALFUNCTIONED, CAUSING LOSS OF MOST STEERING ABILITY. ALSO, VEHICLE STALLED UNEXPECTEDLY DUE TO DEFECTIVE TRANSMISSION, ALMOST CAUSING A CRASH. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#858111March 8, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION/OVERDRIVE KICKS IN AND OUT WHICH COULD CAUSE A REAR END COLLISION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857666February 29, 2000
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHENEVER VEHICLE WAS STARTED, INTERIOR AND INSTRUMENT PANEL LIGHTS CAME ON & REMAINED ON . TURN SIGNAL WOULD CONSTANTLY BE RINGING WHEN SIGNAL SWITCH WAS NOT IN USE. TOOK VEHICLE TO DEALERSHIP & INFORMED MECHANIC OF THE PROBLEMS. MECHANIC INDICATED "HAS NOT HEARD OF THE PROBLEM BEFORE," AND DID NOT DO ANYTHING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#551148February 28, 2000
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
CONSUMER IS NOT SATISFIED WITH RECALL PROCESS AND CAN NOT OBTAIN A LOANER CAR FOR SCHEDULED RECALL WORK TO BE PERFORMED. (99V-243) *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857385February 23, 2000
SUSPENSION:FRONT, STEERING: STEERING WHEEL/HANDLE BAR
WHILE DRIVING OR SITTING CAR VIBRATES AND INTERFERES WITH STEERING, CAUSING TIRES TO GO BALD. DEALER SAID TO REPLACE STEERING WHEEL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857391February 23, 2000
EXTERIOR LIGHTING:TAIL LIGHTS
THERE IS WATER IN THE TAIL LIGHTS. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857446February 23, 2000
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
HEADLIGHTS STAYED ON, AND VEHICLE CAUGHT ON FIRE. CONSUMER INDICATED VEHICLE WAS NON REPAIRABLE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#719105February 23, 2000
SEATS:FRONT ASSEMBLY:POWER ADJUST, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT, SEAT BELTS:FRONT:BUCKLE ASSEMBLY, ENGINE AND ENGINE COOLING:COOLING SYSTEM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES, POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
POWER SEAT FORE/AFT INOP - CAN'T ADJUST. BOTH FRONT HEAD RESTRAINT PLASTIC INNARDS HAVE DISINTEGRATED - WOBBLE AROUND -CAN'T ADJUST. FOUND CRUISE CONTROL INOP AFTER DELIVERY - REPLACED. DRIVERS SEATBELT BUCKLE STOP BUTTON GONE - FALLS TO FLOOR. WATER PUMP IMPELER EXPLODED ON FREEWAY - LEFT STRANDED. BATTERY/CABLE SHORTED &BURNED - CAUSED LOSS OF ENGINE POWER / STEERING UPON SHORT. HAS ALSO AFFECTED PERFORMANCE SINCE INCEDENT- - POOR MILAGE AND SUCH.AUTOMATIC TRANS. SWITCH FAILED ON FREEWAY CAUSED SUDDEN/ERRATIC SLOWING OF VEHICLE IN TRAFFIC AND LOSS OF ACCELERATION ABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719119February 23, 2000
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE:DRIVESHAFT, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
THROTTLE STICKS AT WIDE OPEN POSITION. THIS CAUSED DAMAGE TO THE TRANSMISSION, WHICH NOW GRINDS WHEN SHIFTING INTO THIRD GEAR. THE DRIVESHAFT WAS REPLACED DUE TO NOISE AND VIBRATION AT A COST OF $1,100.00, BUT THIS DID NOT FIX THE PROBLEM. THE HEATER FAN SWITCH HAS FAILED TWICE. THE FIRST TIME IT WAS COVERED UNDER A VOLUNTARY PROGRAM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719033February 21, 2000
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
UNABLE TO PUT FUEL INTO CAR. FUEL KICKS BACK AND OVERFLOWS ONTO THE GROUND. IF YOU REFUEL SLOWLY YOU CAN GET ABOUT 3 DOLLARS INTO CAR IN ABOUT 15 MINUTES. USUALLY END UP WITH MORE FUEL ON THE GROUND THEN IN THE CAR. ADDITIONALLY FUEL ENDS UP IN THE REAR WHEEL WELL OF THE CAR, CONCERNED ABOUT GAS ON REAR WHEEL WELL IN CASE OF A REAR END ACCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718995February 20, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER
THE PASSENGER'S SIDE WINDSHIELD WIPER EXTENDS INTO THE DRIVER'S FIELD OF VISION. ON THE UP STROKE ALL WATER ON THE PASSENGER'S SIDE IS PUSHED INTO THE DRIVER'S VIEW AREA, BLINDING THE DRIVER FOR ABOUT 1 SECOND BEFORE THE DRIVER'S SIDE WIPER ON DOWN STROKE REMOVES THE WATER. SO FOR EVERY CYCLE OF THE WIPERS THE DRIVER CAN NOT SEE THE ROAD FOR ONE SECOND DURING MODERATE TO HEAVY RAIN. THE PASSENGER SIDE WIPER SHOULD NOT EXTEND INTO THE DRIVER'S VIEW AREA ON ITS UP STROKE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#856834February 14, 2000
VISIBILITY:WINDSHIELD
WHILE DRIVING ON ROAD TRAVELLING 25MPH TURNED THE WINDSHIELD WIPERS ON, AND WINDOW WAS OBSTRUCTED BY A FILM OF OIL. CONTACTED DEALER, HE NOT ABLE TO DETERMINE THE PROBLEM OR WHERE IT WAS COMING FROM. ALSO TOOK IT TO TWO OTHER MECHANICS, AND STILL NOT ABLE TO FIND THE CAUSE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718352February 5, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM
MAKING RIGHT HAND TURN THRU A PUDDLE AT 5 TO 10 MPH SOMETIMES THE POWER STEERING WILL STOP WORKING AND ALL WARNING LIGHTS COME ON UNTIL BELT DRIES OUT THIS HAS HAPPENED SINCE DAY ONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#550852February 2, 2000
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
RECALL COMPONENT (HEADLIGHT SWITCH)REPAIR CANNOT BE COMPLETED DUE TO LACK OF PARTS (99S14). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718130January 31, 2000
STRUCTURE:FRAME AND MEMBERS
WATER LEAK OF UNKNOWN ORIGIN RESULTS IN WATER IN DRIVER'S SIDE FLOOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718063January 30, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SEATS:FRONT ASSEMBLY:POWER ADJUST
THE LEFT FRONT POWER SEAT BASE TWISTS AND ROCKS ON ITS SUPPORTS. THIS DEFECT OCCURRED WITHIN THREE MONTHS AFTER PURCHASE, THE DEALER IS NOW INSTALLING PART #XS2Z5461711AA FOR THE THIRD TIME. I AM CONCERNED THAT IF THESE SEAT SUPPORTS FAIL THIS EASILY, HOW WELL WILL THEY PERFORM IN A CRASH? IN ADDITION, IF THESE CONTINUALLY FAIL, A STRONGER BRACE SHOULD BE INSTALLED, NOT THE SAME PART OVER AND OVER. IN REFERENCE TO MY SECOND PROBLEM NOTED, THE BRAKES SHUDDERED WITHIN THE FIRST MONTH OF OWNERSHIP. (1/99) THE DEALER CUT THE ROTORS AND THE PROBLEM REAPPEARED SOON AFTER. AGAIN I RETURNED THE VEHICLE TO THE DEALER, HE INFORMED ME THAT THE ROTORS ARE NOT COVERED UNDER THE BASIC NEW VEHICLE WARRANTY. MY CONCERN IS AS FOLLOWS: IF THE ROTORS ARE WARPED FROM THE DATE OF PURCHASE, SHOULDN'T THE DEALER REPLACE THEM? NONETHELESS, I RECENTLY REPLACED THE FRONT ROTORS AND PADS AT A STS TIRE STORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#855624January 27, 2000
VISIBILITY:WINDSHIELD
DASHBOARD REFLECTS OFF THE WINDSHIELD, CAUSING VISIBILITY PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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