Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10810565December 15, 2015
SEATS
MY DRIVER SEAT MOVES BACK AND FORTH AND THE INTERIOR INDICATOR LIGHT COMES ON WHEN I AM DRIVING. I HAVE TO STOP AND TURN OFF THE CAR AND RESTART IT SO IT WILL STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794584November 18, 2015
SEAT BELTS
THE DRIVER'S SEAT BELT WILL NOT LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790370November 14, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
BOUGHT USED IN WA STATE AND LIVE IN NJ NOW. AFTER PURCHASSE IT RAINED ONE NIGHT AND NEXT MORNING ENTIRE CENTER CONSOLE, OVERHEAD LIGHTS WERE ALL WET INSIDE. UPON FURTHER INVESTIGATION DETERMINED LEAK WAS SUNROOF. NOTIFIED DEALER AND THEY HAD A GLASS SPECIALIST REMOVE THE ENTIRE ASSEMBLY AND THOROUGHLY CLEAN. REPLACED SEAL WITH NEW ONE AND CLAIMED NO MORE LEAKAGE. A FEW DAYS LATER IT RAINED AGAIN (WA WELL KNOWN FOR ALWAYS RAINING) AND AGAIN THE LEAK WAS PRESENT. THE DEALER'S RESPONSE WAS NOW 'PARK YOUR VEHICLE WITH THE FRONT END DOWNHILL. THERE ARE TINY SLOTS THAT DIRECT THE WATER DOWN THE CORNER PILLARS AND APPARENTLY CLOG EASILY. SO PARKING WITH FRONT END DOWNHILL WILL RELIEVE THE WATER BEFORE IT CAN POOL UP TO LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790373November 14, 2015
SEAT BELTS, SEATS, UNKNOWN OR OTHER
MOUNTAINEER PREMIER AWD WITH JUST OVER 150,000 MILES. WENT TO RAISE REAR (THIRD ROW) ELECTRICAL SEAT ON DRIVER/LEFT SIDE. MAKES A SLIGHT CLICKING SOUND AND WILL RAISE UP ABOUT 1 INCH, THEN JUST STOPS GOING UP WITH SOUNDS STILL HEARD. FURTHER INVESTIGATION SHOWS A MOTOR IN THE CENTER ALONG A GEAR SHAFT WHICH MUST RAISE THE SEAT. THE MOTOR IS WHIRRING LIKE IT IS FUNCTIONING BUT THE SHAFT DOESN'T MOVE. THERE IS NO WAY TO MANUALLY FULLY RAISE THE SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790375November 14, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM
SHORTLY AFTER PURCHASING MY MOUNTAINEER THE ELECTRIC RUNNING BOARD ON THE DRIVER SIDE BEGAN TO MAKE A GRINDING SOUND. BOUGHT FROM A DEALER IN WA STATE AND MOVED TO WI STATE WHERE THE DRIVER SIDE STOPPED AND THE PASSENGER SIDE STOPPED EXTENDING/RETRACTING. MOVED TO NJ AND WE HAD PURCHASED THE VEHICLE EXTENDED WARRANTY. BEGAN TO SOUND LIKE A KNOCKING SOUND WITH LITTLE POWER AND HAD TOWED TO DEALER. THERE THEY FOUND ALL 8 SPARK PLUGS FOULED, DRIVER SIDE HAD 3 EXHAUST MANIFOLD BOLTS LOOSE. PASSENGER SIDE HAD SAME 3 LOOSE, BUT ALSO HAD 2 BROKEN OFF IN EXHAUST MANIFOLD PLUS THE MANIFOLD ITSELF HAD A HAIRLINE CRACK. IN THE END, I PAID ALMOST $2,000 TO HAVE DRIVER AND PASSENGER RUNNING BOARD AND MOTORS REPLACED. THE REAR WINDSHIELD WIPER MOTOR HAD GONE BAD AND WAS REPLACED, THE SPARK PLUGS AND ALL MANIFOLD BOLTS (ALONG WITH BROKEN) WERE ALL REMOVED AND REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790412November 14, 2015
ENGINE
MY 2006 MERCURY MOUNTAINEER WAS LEAKING COOLANT DUE TO A CRACK IN THE RADIATOR. AFTER SEARCHING ONLINE FORUMS, I HAVE LEARNED THAT HAS BEEN A LONG STANDING ISSUE WITH MANY OF THIS VEHICLES OWNERS. UNFORTUNATELY FOR OWNERS, FORD ISSUED A TBS IN 2009 JUST IN TIME FOR MOST OF THE AFFECTED VEHICLES' WARRANTIES TO EXPIRE. SOME OWNERS ARE ON THEIR 3RD OR MORE RADIATOR REPLACEMENT, I AM ONLY ON MY FIRST. I PETITION THAT FORD RECALLS THIS ISSUE BEFORE MYSELF AND OTHERS HAVE TO REPEATEDLY PAY FOR THIS CLEAR DESIGN PROBLEM WITH THEIR HARD OWNED MONEY. THIS PROBLEM ALSO POSES SAFETY RISK TO THE PASSENGERS OPERATING THESE VEHICLES AND TO ANY ANIMALS ATTRACTED TO THE SWEET SMELL OF THE COOLANT FROM AFFECTED VEHICLES WHOSE OWNERS WHO MAY NOT YET KNOW THIS ISSUE OR CANNOT AFFORD TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789075November 8, 2015
VISIBILITY/WIPER
BACK HATCH GLASS EXPLODED WHILE THE VEHICLE WAS STATIONARY (PARKED IN A PARKING LOG), AND THE DRIVER WAS CLOSING THE HATCH. BACK GLASS PORTION OF HATCH WAS BEING MANUALLY CLOSED AT A SLOW-MODERATE RATE, AND GLASS SUDDENLY SHATTERED WITHOUT WARNING. THERE WAS NO IMPACT TO THE GLASS, NOR ANY DISCERNIBLE REASON WHY THE GLASS SHOULD HAVE SUDDENLY SHATTERED. APPROXIMATELY 90% OF THE GLASS ENDED UP IN THE CAR OR ON THE PARKING LOT SURFACE, WITH ONLY ABOUT 10% OF THE GLASS REMAINING ATTACHED TO THE HATCH FRAME AND STRUTS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10787886November 3, 2015
STRUCTURE:BODY
SEE WHERE SEVERAL PEOPLE ARE EXPERIENCING THE SAME ISSUES THAT I AM HAVING WITH MY 2003 MOUNTAINEER. THE REAR GATE IS CRACKING AROUND THE EMBLEM. I'VE HAVE REPORTED THIS TO FORD AND THEY TELL ME I CAN PAY TO FIX IT AND IF THERE IS RECALL THEY WILL REIMBURSE ME. IN ADDITION I AM ALSO EXPERIENCING THE DOOR AJAR LIGHT COMING ON WHEN ALL ARE SHUT AND SECURE. I HAVE CONTACT FORD AND SEVERAL LOCAL DEALERSHIPS. THE DEALERSHIP ALL TELL ME THEIR HANDS ARE TIED UNTIL FORD MAKES A DECISION AND THAT I AM NOT ALONE. FORD REFUSES TO DO ANYTHING. IT'S ALMOST LIKE THEY DON'T CARE. WITH ALL THESE COMPLAINTS WHY ISN'T THIS AGENCY DOING SOMETHING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782369October 15, 2015
UNKNOWN OR OTHER
WHENEVER I DRIVE IN TOWN OR HIGHWAY, I HAVE BEEN HAVING ISSUES WITH THE POWER TRAIN/TRANSMISSION. IT IS CONSTANTLY SLIPPING AND SHIFT HARD. I FOUND OUT THERE WAS A RECALL ON MY EXACT YEAR, MAKE, AND MODEL. I CALLED FORD ABOUT THE SAME EXACT ISSUE I HAVE AS DESCRIBED BY THEIR SITE. BUT MY VIN# DOESN'T SHOW UP AS ONE OF THEIR RECALLS. WHICH DOESN'T MAKE SENSE. SO NOW I HAVE TO PAY THOUSANDS OF DOLLARS OUT OF POCKET SINCE THEY DON'T WANT TO TAKE INTO CONSIDERATION THAT MY VEHICLE IS HAVING THE SAME EXACT ISSUES AS THE OTHER SUV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781238October 10, 2015
STRUCTURE:BODY
NOT IN AN ACCIDENT. A 1 1/2 INCH VERTICAL CRACK HAS APPEARED IN THE BODY BETWEEN THE MIDDLE OF THE BACK LIFT DOOR UNDER THE WINDOW EXTENDING TO THE ROUND MERCURY SYMBOL BETWEEN THE LETTERS, R AND THE C. DID NOT NOTICE UNTIL TAKING IT THROUGH A CAR WASH WHERE I WAS WARNED IT HAD TO BE COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781265October 10, 2015
SERVICE BRAKES, ENGINE, POWER TRAIN
WHILE DRIVING 50 MPH VEHICLE STALLED THREE TIMES. TOOK IT TO A GARAGE, WAS TOLD IT WAS NECESSARY TO HAVE THE VEHICLE WHEN IT STALLED. FOUND ELEVEN (11) SIMILAR COMPLAINTS ON YOUR SITE! PERHAPS THERE IS SOME VALIDITY TO THE COMPLAINTS. ALL PARTS OF THE VEHICLE RELATED TO SAFE DRIVING WERE RENDERED USELESS. SOUNDS LIKE A SAFETY ISSUE TO ME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780182October 6, 2015
SEATS
WHEN I HIT A BUMP THE DRIVER SEAT MOVED IN AND OUT OF POSITION THAT I HAD SET IN THE MEMORY SEATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779944October 5, 2015
UNKNOWN OR OTHER
THE REAR WINDOW HINGES DISINTEGRATED AND THE REAR WINDOW FELL OFF. WE WERE NOT IN MOTION AND JUST IN LIFTING THE WINDOW IT CRACKED OFF. IN RESEARCHING THERE WAS A RECALL IN 2004 FOR THE SAME EXACT ISSUE FOR THE SAME MAKE/MANUFACTURER . THE PROBLEM HOWEVER WAS NEVER FIXED IN THE YEARS THAT FOLLOWED AND SADLY THERE HAS BEEN NO SUBSEQUENT RECALLS IF I SMALL CHILD WAS BEHIND THE WINDOW THEY COULD HAVE BEEN SERIOUSLY INJURED OR IF THE CAR WAS IN MOTION THE WINDOW COULD HAVE CRACKED AND FALLEN OFF. AFTER CALLING THE FORD MOTOR COMPANY THEY RESPONDED THAT FOR MY MAKE AND MODEL YEAR THE RECALL DOESN'T APPLY BUT TO HOLD ON TO MY RECEIPT JUST IN CASE..... PLEASE SEE ATTACHED PICTURES OF THE HINGES, THE PARTS ALONE COST OVER $150
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10778866September 30, 2015
STRUCTURE:BODY
REAR LIFT GATE WINDOW HINGES RUSTED/CORRODED. HINGES HAVE BROKEN CAUSING WINDOW TO SHIFT AND MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778536September 29, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2010 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE ATTEMPTING TO LATCH BOTH OF THE SECOND ROW SEAT BELTS, THE BELTS FRACTURED AND DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776480September 24, 2015
SEATS
THE SEAT WHILE DRIVING AUTOMATICALLY MOVES BACK FROM THE BRAKE PEDAL WHICH CAUSES PROBLEMS STOPPING THE VEHICLE. THE SEAT THEN MOVES YOU FORWARD PRESSING YOUR FOOT AGAINST THE GAS PEDAL CAUSING YOU TO SPEED UP. IT IS A RANDOM ISSUE AND YOU ARE UNAWARE WHILE DRIVING WHEN IT WILL OCCUR. THIS CAN CAUSE A SERIOUS ACCIDENT TO SOMEONE OR SOMEONE'S PROPERTY AND INJURY TO THE VEHICLE OCCUPANTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762456September 9, 2015
ENGINE
A REPAIR SHOP TOLD ME THAT MY ENGINE WAS LEAKING COOLANT THAT COULD MAKE THE ENGINE RUN HOT AND FAIL. AFTER DOING SOME ONLINE RESEARCH, I FOUND THAT THIS IS A COMMON PROBLEM WITH THESE VEHICLES AS FORD USED A CHEAP PLASTIC PART WHICH EASILY CRACKS AND ALLOWS COOLANT TO LEAK. THE LEAK ALSO AFFECTS OTHER PARTS OF THE ENGINE CAUSE THEM TO PERFORM IMPROPERLY. FORD IS AWARE OF THIS PROBLEM BUT HAS FAILED TO ISSUE A RECALL DESPITE THEIR KNOWLEDGE AND THE RISKS TO THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744582July 29, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. WHILE PARKED, THE VEHICLE ERUPTED INTO FLAMES WITHOUT WARNING. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE REMAINED AT THE CONTACT'S RESIDENCE WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE VEHICLE PARKED IN FRONT OF THE CONTACT'S VEHICLE WAS ALSO DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 05V017000 (VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS APPROXIMATELY 155,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10744403July 28, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. WHILE LEAVING A DRIVE-THRU, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO AN ONCOMING VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE PASSENGER IN THE CONTACT'S VEHICLE SUSTAINED INJURIES TO THE BACK, NECK, AND SPINE WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A COLLISION CENTER. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10743667July 27, 2015
ENGINE
MY TRANSMISSION WENT ONLY AFTER 1 YEAR OF HAVING CAR, SPEND OFVER $3,000 FOR A NEW TRANSMISSION AND NOW THE TRANSMISSION IS GOING AGAIN. THIS IS UNACCEPTABLE. I DON'T EVEN DRIVE THAT MUCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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