Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10850623March 20, 2016
SEATS
WHILE THE VEHICLE IS IN MOTION, THE POWER DRIVERS SEAT MOVES SPONTANEOUSLY WHILE DRIVING WITH NO WARNING BACK INTO THE ENTRY/EXIT POSITION MAKING IT DIFFICULT TO REACH THE BRAKE/ACCELERATOR PEDALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850509March 19, 2016
ELECTRICAL SYSTEM, SEATS
WHEN DRIVING THE VEHICLE AT ANY SPEED THE SEAT MOVES ALL THE WAY BACK AND THE INTERIOR LIGHTS COME ON. THIS ALSO HAPPENS WHEN YOU BRAKE OR GO OVER A BUMP. THIS IS VERY DANGEROUS TO SOMEONE OF MY SIZE BECAUSE WHEN THE SEAT GOES ALL THE WAY BACK I CAN NO LONGER TOUCH THE PEDALS. THIS IS HAPPENING VERY OFTEN AND I HAVE GOOGLED IT AND I CAN SEE THAT A LOT OF OTHER PEOPLE WHO OWN THIS YEAR MAKE AND MODEL ARE HAVING THE SAME PROBLEMS WITH THEIR VEHICLE. I HAVE TAKEN IT TO SEVERAL MECHANICS AND FORD DEALERS AND NOBODY SEEMS TO BE ABLE TO FIGURE OUT WHAT IS WRONG WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849904March 16, 2016
VEHICLE SPEED CONTROL
I WAS ON MY WAY HOME FROM WORK(APPROX 12 MILES) AND DECIDED I'D TRY OUT THE CRUISE CONTROL IN MY NEWLY ACQUIRED 2000 MOUNTAINEER 302 AWD. THE FIRST PART OF THE COMMUTE IS WHAT I WOULD CONSIDER HARMLESS AND A VERY SAFE STRETCH TO TEST OUT THIS FEATURE SO I PRESS THE CRUISE BUTTON TO SET MY SPEED AT THE POSTED SPEED LIMIT OF 55MPH. ALL WAS WELL UNTIL I APPROACHED A SHARP HAIR PIN CURVE ABOUT 4 MILES INTO THE TRIP. I GENTLY STARTED TO APPLY THE BRAKE TO CANCEL THE CRUISE BUT THE VEHICLE DIDN'T RESPOND TO MY ATTEMPT. IN A STATE OF PANIC, I FIRMLY APPLY THE BRAKE TO REDUCE SPEED AND WAS ONLY ABLE TO DROP APPROXIMATELY 6-7 MPH. STILL WELL ABOVE THE ADVISED LIMIT FOR THAT PARTICULAR CURVE. AFTER MAKING IT THOUGH THE CURVE, THE MOUNTAINEER TRANSMISSION DOWN SHIFTED AND I WAS OFF TO THE RACES. I PANICKED AND IN DOING SO, FAILED TO PROCESS AND THINK CLEARLY. MY INSTINCT WAS TO KEEP POUNDING ON THE BRAKES IN HOPE THAT THE CRUISE CABLE WITH BREAK OR POP FREE. AT 70MPH MY BRAKES WERE USELESS. IT ACCELERATED JUST PAST 80MPH AND FINALLY RIGHT BEFORE MY TURN OFF ONTO THE ROAD THAT I LIVE, MY HEAD CLEARED AND I TURNED THE IGNITION KEY TO THE OFF POSITION AND WAS ABLE TO COAST INTO MY NEIGHBORHOOD. AS I EXITED THE VEHICLE, EVERY OUNCE OF COOLANT WAS BEING SHOT OUT OF THE RADIATOR AND ALL FOUR BRAKE ROTORS WERE GLOWING CHERRY RED. I WAS SCARED THE THING WAS GOING TO CATCH FIRE. LIKE INCIDENT REPORT PRIOR TO MINE, MY CRUISE CABLE RETAINER HAD MALFUNCTIONED AND WAS NO LONGER ANCHORED TO ITS USUAL POSITION. FORD HAS A MAJOR FLAW IN THE WAY THIS SYSTEM WAS DESIGNED AND NEEDS TO TAKE ACTION SO SOMEONE DOESN'T GET KILLED. HANDS DOWN, THE ABSOLUTE SCARIEST SITUATION I'VE EVER EXPERIENCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850084March 16, 2016
UNKNOWN OR OTHER
THE RETRACING RIGHT STEP BOARD WILL NOT RETURN TO CLOSED POSITION ON THE PASSENGER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846148March 11, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
REAR DOOR LATCH IS INOPERATIVE. ALSO RIGHT FRONT PASSENGER DOOR LOCK IS INOPERATIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846218March 11, 2016
SEATS
THE DRIVER SEAT MOVES BACK WHEN DRIVING. NO SET PATTERN. SOMETIMES AS MANY AS 10 TIMES WHEN DRIVING AND OTHER TIMES 1 TIME. NO SET PATTERN. JUST HAPPENS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840317March 7, 2016
ENGINE
MY VEHICLE SHUTS OFF WHILE DRIVING. NO WARNING, LOSES POWER STEERING, LOSES POWER BRAKES. IT WILL START RIGH BACK UP ONCE I SHIFT INTO PARK. THIS HAPPENS AT ALL DIFFERENT SPEEDS AND TEMPERATURES. I COULD HAVE JUST GOT IN THE CAR OR BEEN DRIVING FOR HOURS. HAPPENS AT 15MPH AND 60MPH JUST THE SAME. HAVE ALMOST BEEN HIT FROM BEHIND OF SEVERAL OCCASIONS WHEN THIS HAS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840354March 7, 2016
STRUCTURE:BODY
THE REAR LIFTGATE CRACKED NEAR THE MERCURY EMBLEM. THIS OCCURRED ABOUT TWO YEARS AFTER PURCHASING THE VEHICLE NEW. I TOOK IT TO TWO DIFFERENT FORD DEALERSHIPS AND WAS TOLD BY BOTH THE FORD WOULD NOT FIX THIS PROBLEM ON THE 2004. ONE STATED THE 2003 MODEL HAD THE SAME PROBLEM, BUT THAT FORD REPAIRED THOSE. I DID NOT RECEIVE A RESPONSE TO MY EMAIL I SENT TO FORD. THIS IS A SUBSTANTIAL EXPENSE TO THE OWNERS OF THIS VEHICLE. IF YOU LOOK AROUND YOU CAN TELL IF YOU ARE BEHIND A 2004 EXPLORER OR MOUNTIANEER, THEY ALL WILL HAVE AT LEAST ONE CRACK AROUND THE EMBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840007March 5, 2016
UNKNOWN OR OTHER
2006 MERCURY MOUNTAINEER DRIVING ALONG AROUND TOWN OR HIGHWAY AND WILL JUST LOOSE POWER WITHOUT WARNING AFTER THE FACT THEN THE ENGINE LIGHT COMES ON ALONG WITH A RED WRENCH OR AN ORANGE WRENCH, FIRST PLACE I HAD IT TO SAID IT WAS A NEGATIVE BATTERY CABLE THAT WAS LOOSE SO THEY TIGHTENED THE CABLE, TOOK IT HOME STALLED OUT ON ME, TOOK IT TO ANOTHER DEALER SAID WAS READING THAT IT WAS THE FUEL PUMP DRIVER MODULE DROVE VERY NEXT DAY STALLED ON ME ONCE AGAIN TAKING IT TO THE FORD DEALER ITSELF SAID COULD BE A NUMBER OF THINGS ONE IS THAT THE MASS AIR FLOW HAS EXPOSED WIRE WHICH THEY WILL BE FIXING THAT AND CLEANING OUT THE ELECTRICAL THROTTLE BODY AND SEE HOW THAT IS IF NOT THEN THEY WILL TRY REPLACING THE TORQUE CONVERTOR CLUTCH CIRCUIT FOR ONE THIS NEEDS TO STOP BEING A GUESSING GAME I'M NOT A MILLIONAIRE I USED MY 401K TO PURCHASE THIS VEHICLE, ITS SUCH A HUGE SAFETY ISSUE WHILE ON THE MAIN HIGHWAY AND JUST UP AND STOPPED ON ME LUCKILY I WAS ABLE TO DRIFT OVER TO THE SIDE OF THE ROAD IN THE MEANWHILE WITH A TRACTOR TRAILER COMING UP BEHIND ME WITH SEVERAL OTHER TRAFFIC HUGE SAFETY CONCERN FORD CONTACTED BY THE ONE GARAGE AND THEY "WASN'T SURE" WHAT IT COULD BE, WELL IT STOPS ANYTIME WHILE DRIVING ANYWHERE SUCH A HUGE SAFETY HAZARD SOMEONE HAS TO KNOW SOMETHING WITHOUT HAVING TO JUST "GUESS" THE SITUATION. ALSO EVERY TIME IT RAINS THE WATER SEEPS THRU THE SUNROOF AND THE OVERHEAD LIGHT YOU CAN SEE IT CAME THRU THE LINER ITSELF WHEN IT DRIES UP, SO HEARTBREAKING BECAUSE I FELL IN LOVE WITH THIS VEHICLE THAT I HAVE ONLY HAD FOR ABOUT A YEAR AND HALF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838908February 29, 2016
ELECTRICAL SYSTEM, SEATS
DEFECTIVE IGNITION. WHEN DRIVING, IF YOU BUMP THE KEY (OR ATTACHED KEYCHAIN), ALL INTERIOR LIGHTS WILL COME ON, AND THE DRIVERS SEAT WILL RETRACT ALL THE WAY BACK INTO THE "EASY ENTRY/EXIT" POSITION, MAKING IT IMPOSSIBLE FOR A SHORTER PERSON TO REACH THE BRAKE OR GAS PEDAL. SOMETIMES DURING THIS EVENT, THE CAR WILL STALL. THIS IS VERY DANGEROUS, AND THE INTERNET IS FULL OF PEOPLE HAVING THIS IDENTICAL ISSUE. WHY HASN'T THIS BEEN RECALLED YET?!? PEOPLE ARE PAYING FOR A NEW IGNITION TUMBLER, BUT BEFORE LONG IT STARTS HAPPENING TO THE REPLACEMENT TUMBLER AS WELL. HTTP://WWW.CARCOMPLAINTS.COM/MERCURY/MOUNTAINEER/2008/ACCESSORIES-INTERIOR/SEATS.SHTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837659February 23, 2016
POWER TRAIN
FAILURE OF FRONT DIFFERENTIAL MOUNT CARRIER BUSHINGS FAILURE LEADING TO TWO TRANSMISSION REBUILTS,TRANSFER CASE REBUILD, AND OVER $5000.00 IN REPAIRS. FAILURE OF CARRIER BUSHINGS WOULD LEAD TO FRONT END LOCKING UP. CAUSING A JACKHAMMER AFFECT ON THE DRIVETRAIN OF THE VEHICLE. TO CLOSE CALLS DUE TO FRONT END LOCKING UP. ACCIDENTS WERE AVOIDED DUE TO DRIVER VIGILANCE. HAVE PICTURES OF BUSHINGS AND WHAT'S LEFT OF THE BUSHINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824854February 8, 2016
SEATS
WHILE DRIVING, DRIVER SEAT MOVES FORWARDS OR BACKWARDS. NOT THE FIRST TIME. WHEN VEHICLE WAS PURCHASED IT HAPPENED AND WE BROUGHT VEHICLE TO SHOP AND MODULE WAS REPLACED, NOW THIS ISSUE IS HAPPENING AGAIN CAUSING ME NOT ABLE TO REACH BRAKE OR ACCELERATOR PEDALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823895February 3, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING, THERE WAS A POPPING NOISE FROM THE REAR OF THE VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT THE REAR LIFT GATE WINDOW HAD SUDDENLY SHATTERED. THE CONTACT INDICATED THAT WINDOW WAS REPLACED BUT THE FAILURE REOCCURRED. AFTER REPLACING THE WINDOW A SECOND TIME THE CONTACT RECENTLY DISCOVERED THAT THE WINDOW PANEL AND GLASS HAD CRACK. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823346January 31, 2016
STRUCTURE:BODY
THE REAR HATCH HINGE ON THE GLASS BROKE WHEN OPENING. IT ALMOST HIT ME IN THE HEAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822350January 26, 2016
SEATS
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER SEAT MOVED INDEPENDENTLY. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821871January 23, 2016
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), WHEELS
- SEAT ( DRIVER'S SEAT) AUTOMATICALLY MOVES WHILE DRIVING CAUSING A SAFETY ISSUES. - EXCESS WATER LEAKAGE AROUND LEFT DOOR JAM IN WATER RUN DOWN INTO BASE OF FLOOR - WATER SEEPAGE AROUND SUN ROOF - TIRE SENSOR ( LEFT)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820147January 14, 2016
ENGINE, FUEL/PROPULSION SYSTEM
THIS VEHICLE IDLES VERY LOW AND STALLS AT VARIOUS SPEEDS. NO WARNING IS GIVEN ENGINE JUST SHUTS DOWN. SPARK PLUGS HAVE BLOWN TOTALLY OUT FROM THE ENGINE SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818272January 5, 2016
ELECTRICAL SYSTEM
WHILE MY 17 YEAR OLD DAUGHTER WAS DRIVING WITH THE CRUISE CONTROL ON IN A 30 -40 MPH ZONE, SEVERAL LIGHTS CAME ON, THE POWER STEERING WENT OUT, AND THE VEHICLE STALLED. SHE WAS ON A SMALL 2 LANE ROAD, AND THERE WERE NO WARNINGS PRIOR TO THE OCCURRENCE. SHE WAS VERY SCARED, SHE TURNED ON THE HAZARD LIGHTS AND CALLED ME IMMEDIATELY. THE VEHICLE THEN RESTARTED AND SHE DROVE HOME. TODAY (JAN. 5, 2016) THE PROBLEM OCCURRED AGAIN, FORTUNATELY IN A SLOW SPEED ZONE AGAIN. SHE WAS ABLE TO RESTART THE VEHICLE AND CONTINUE DRIVING. THIS PROBLEM IS POTENTIALLY VERY DANGEROUS AND NEEDS TO BE ADDRESSED BY THE MANUFACTURER, OR THEY NEED TO OFFER A BUY BACK AT FULL VALUE FOR PLACING PEOPLE AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811372December 21, 2015
VISIBILITY/WIPER
"TAKATA RECALL" PURCHASED THE VEHICLE WITH 158,000 MILES ON IT. OWNED FOR ONE MONTH. BARELY DRIVING EVEN 12 MILES A DAY AS I HAVE BEEN LAID OFF FROM JOB. VEHICLE WAS PARKED IN DRIVEWAY, SITTING. OPENED THE REAR LIFT GATE TO RETRIEVE GROCERIES AND CLOSED GATE. REAR WINDOW BLEW OUT INTO A MILLION PIECES WITH THE CENTER PIECE THAT IS PLASTIC? TWISTED AS WELL. DID NOTICE CRACK IN PANEL NEAR THE EMBLEM SHORTLY AFTER THE PURCHASE OF VEHICLE AND I THOUGHT THAT THE PRIOR OWNER MAY HAVE BACKED INTO SOMETHING , ALTHOUGH THERE WAS NO DENT OR PAINT MARKED UP NEAR THE CRACK, SO I WAS STUMPED AS TO HOW IT GOT THAT WAY). AFTER INQUIRING ON THE INTERNET, I FOUND SEVERAL COMPLAINTS ABOUT THE LIFT GATE PANEL AND GLASS FALLING OUT. I HAD SEALED THE CRACK WITH CLEAR SILICONE JUST A WEEK AFTER PURCHASING IN ORDER TO KEEP THE WATER OUT OF THE LIFT GATE. DEALER RAN MY VIN AND SAID THERE WAS NO RECALL FOR THIS VEHICLE. I PURCHASED A VEHICLE REPORT THIS MORNING FOR MY VIN AND IT INDICATES THAT THERE WAS A RECALL ON GLASS THAT STATES THE #DOT430 IS DEFECTIVE GLASS. I AM NOT SURE IF THIS IS THE STAMPING ON MY GLASS AS THE DEALERSHIP/BODYSHOP REMOVED THAT PANEL AND THREW OUT THE PANEL IN THE GARBAGE. THEY SEALED THE REAR LIFT GATE WITH PLASTIC WHILE THE INSURANCE ADJUSTER EVALUATES. I KNOW THIS PROBLEM HAS BEEN ONGOING BY ALL THE REPORTS THAT I HAVE READ ONLINE AND SHOULD BE COVERED BY FORD OR WHATEVER MANUFACTURER WHO SUPPLIED PARTS. THIS IS A VERY DANGEROUS ISSUE AND NEEDS TO BE ADDRESSED AND SHOULD NOT BE THE RESPONSIBILITY OF THE OWNER TO FIX. MY INSURANCE COMPANY TOLD ME LAST WEEK THAT I MAY BE RESPONSIBLE SINCE I WAS NOT INVOLVED IN AN CAR ACCIDENT. THIS SHOULD NOT BE MY RESPONSIBILITY TO PAY FOR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811019December 17, 2015
AIR BAGS
FAULTY AIRBAGS: ON NOVEMBER 3, 2015 AT APPROXIMATELY 0540, THE SIDE CURTAIN (BOTH DRIVER SIDE AND PASSENGER SIDE) AIRBAGS EXPLODED IN MY 2003 MERCURY MOUNTAINEER WITHOUT CAUSE WHILE I WAS TRAVELING 55 MPH ON A MAJOR/BUSY STATE HIGHWAY. THE EXPLOSION OF THE AIRBAGS HIT ME ON MY LEFT SIDE CAUSING NECK STRAIN AND TEMPORARY HEARING LOSS TO THE LEFT EAR. I WAS THE ONLY OCCUPANT IN THE VEHICLE. I WAS ABLE TO SAFELY DRIVE TO SHOULDER OF ROAD (I DON'T REMEMBER HOW I GOT THERE), LUCKILY NO CARS WERE AROUND ME AT THE TIME. THE EXPLOSION ALSO CAUSED THE DRIVER SIDE WINDOW TO FALL FROM ITS CASTERS AND WAS UNABLE TO CLOSE WINDOW (AND THE PASSENGER SIDE REAR WINDOW NO LONGER WORKS). THE AIR IN THE CURTAINS WOULD NOT DISSIPATE AND I REMEMBER NOT BEING ABLE TO BREATH WELL. THERE WAS A CHEMICAL IN THE AIR AND DO TO THE CURTAINS, IT WAS DIFFICULT TO GET OUT OF THE CAR. LATER IN THE DAY I TOOK CAR TO REYNOLDS FORD AND WAS TOLD THIS WAS NOT COVERED BY FORD. I ALSO WENT TO MY PCP AND WAS TREATED WITH PREDNISONE AND EAR WASH FOR LEFT EAR HEARING LOSS. LATER, HAD DRIVERS WINDOW REPAIRED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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