Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#871019September 20, 2000
TIRES:TREAD/BELT
CONSUMER WAS EXPERIENCING EXCCESIVE TREAD WEAR AND VIBRATION WITH THESE WIDERNESS/AT P23575R15 DOT:VUJ27040. FIRESTONE WAS CONTACTED.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871124September 20, 2000
TIRES
PE00020, BOUGHT USED ON A 1997 MOUNTAINEER, P235/75R15, DOT W2HL1PY. ALL FOUR TIRES ARE "DRY ROTTEN" AND HAVE A CRACKED FROM THE EDGE OF THE TREAD,AND WHERE THE SIDEWALL MEETS, WHICH MAY CAUSE TREAD TO COME OFF IN ALL THE SAME SPOT. ALSO, WHILE DRIVING IT HAS BEEN MORE BOUNCING. *AK THE CUSTOMER WANTS FIRESTONE TO PAY THE REPLACEMENT COST FOR FAILED TIRES. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870896September 19, 2000
TIRES
ORIGINAL TIRES P235/75R15, DOT VNHL348, 1998, MERCURY, MOUNTAINEER. CONSUMER TOOK CAR TO BE SERVICED, AND MECHANIC SAID THAT 2 OF THE TIRES WERE CRACKING LIKE THE RECALL TIRES. THEN, DEALER NOTICED A THIRD TIRE HAD A CRACK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870908September 19, 2000
TIRES
PE00-020; CONSUMER HAD INSPECTED THE TIRES AND FOUND OUT THAT ALL FOUR SETS OF TIRES WERE CRACKING ABOUT 1 INCH OUTSIDE OF TIRE NEAR THE TREAD. MERCURY, MOUNTAINEER, 1997; FIRESTONE, WILDERNESS AT, P235/75R15, DOT VNHL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870771September 18, 2000
TIRES:TREAD/BELT
TIRE TREAD ON FIRESTONE WILDERNESS/AT, P23575R15 HAS SEPARATED. CONSUMER HAS NOTICED A BULGE IN THE SIDEWALL OF THE TIRES. FIRESTONE HAS BEEN CONTACTED.*AK CUSTOMER HAS REQUESTED FIRESTONE TO REIMBURSE COST OF REPLACING FIVE TIRES. DOT # W2HL1PY306. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731739September 17, 2000
TIRES
UPON INSPECTION OF ALL 4 TIRES ON VEHICLE, 3 OF THE TIRES (1 DRIVER'S FRONT, 2 REAR) WERE NOTED TO HAVE SMALL CRACKS/SPLITS AROUND EACH TIRE SIDEWALL APPROXIMATELY 3 INCHES BELOW THE TOP OF THE TREAD. FRONT TIRE HAS THE GREATEST NUMBER OF CRACKS.( DOT NUMBER: W2HLIPY TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731624September 16, 2000
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
PLEASE BE ADVISED, I AM A POLICE OFFICER OPERATING THIS LEASED VEHICLE AND I FEEL THIS IS A VERY DANGEROUS CONDITION. ON SEVERAL OCCASIONS, I'VE INDICATED AT LEAST SIX TIMES TO ME IN THE PAST MONTH, THIS VEHICLE WILL BEGIN TO EXCCERATE ANY TIME YOU DEEPLY DEPRESS THE BRAKE PEDAL. THIS GENERALLY HAPPENS AT A COMPLETE STOP WHEN YOU MAY INADVERTENTLY JUST HOLD DOWN THE BRAKE PEDAL. IT ALSO WOULD BECOME EXTREMELY DANGEROUS IF YOU WERE FORCED TO SLAM ON THE BRAKES, AS YOU WOULD GENERALLY PANIC AND TRY TO DEPRESS THE PEDAL ALL THE WAY TO THE FLOOR. THE BRAKE PEDAL IS NOT OVERLY CLOSE TO THE EXCELERATOR PEDAL, BUT APPARENTLY THE NORMAL FOOT MOVEMENT FROM ONE PEDAL TO ANOTHER IS NOT FAR ENOUGH TO AVOID DEPRESSING BOTH. I CAN'T EXPRESS HOW SERIOUS THIS SITUATION CAN BE, IT HAS CAUSED SUDDEN BURSTS OF EXCELERATION FROM COMPLETE STOPS, AND CAN ONLY IMAGINE WHAT IT WOULD DO AT HIGHER SPEED PANIC STOPS. I WOULDN'T DOUBT THAT THIS HAS ALREADY BEEN THE SUBJECT OR CAUSE OF MANY MINOR AS WELL AS HIGH SPEED ACCIDENTS, AS THE DRIVER WOULD ACTUALLY BE ACCELERATING AT THE SAME TIME HE OR SHE IS TRYING TO BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731510September 15, 2000
TIRES
THESE TIRES ARE IN GOOD SHAPE HOWEVER WILL NOT HOLD AIR PRESSURE I HAVE BEEN FILLING THEM EVERY NIGHT AND BY THE NEXT MORNING THEY WILL ALL HAVE LOST 2-4 LBS OF PRESSURE. HOW CAN FIRESTONE SAY THAT ONLY THE ONES MANUFACTURED IN DECATUR ILL ARE DEFECTIVE? I HAVE CONTACTED FORD AND FIRESTONE AS WELL AND BEEN TOLD THESE TIRES DO NOT HAVE A PROBLEM. I DISAGREE. *AK( DOT NUMBER: WD TIRE SIZE: P235R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731577September 15, 2000
TIRES
THE TIRES ARE BREAKING AT THE MARRAGE LINE WENT INTO A FIRESTONE DEALERSHIP, THE MANAGER AHMAD MADJLESSI SAID THAT THE CRAKING WAS DUE TO OZONE OR SUN EXPOSURE AND THAT HE IS UN ABLE TO HELP, I HAVE ALL OF THIS IN WRITING FROM HIM. *AK( DOT NUMBER: VM TIRE SIZE: P235/70R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731406September 14, 2000
TIRES
TIRES ARE SHOWING SIGNS OF CRACKING IN THE TREAD. VEHICLE EXPERIENCES ABNORMAL SHAKING DURING SPEEDS IN EXCESS OF 40 MPH.( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731410September 14, 2000
TIRES
VEHICLE VIBRATION NOTICED OFTEN AT HIGH SPEEDS (60-70 MPH). TIRES (4) REPLACED WITH NEW MICHELIN 235/75R15 LTX OWL 6C 104R 78868 TIRES ON 9/6/00. MILEAGE ON TIRES AND VEHICLE AT REPLACEMENT WAS 11,457( DOT NUMBER: W2HL TIRE SIZE: 235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731494September 14, 2000
TIRES:TREAD/BELT
BEGINNING TIRE SEPERATION AND BEADING WAS DISCOVERED WHEN I HAD MY TIRES CHECKED AND UNLTIMITELY REPLACED. *AK( DOT NUMBER: VNHL1PY358 TIRE SIZE: P23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870454September 14, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRE P235/75R15 EXPERIENCED TREAD SEPARATION, PRIOR TO FAILURE CONSUEMR HEARD A BUMPING NOISE AND SLOWED DOWN, WHEN INSPECTING TIRE THE BELTS WERE STICKING OUT, CONSUMER REPLACED ALL 5 TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731326September 13, 2000
TIRES
THESE TIRES ARE BRAND NEW ON A BRAND NEW 2000 MOUNTAINEER. THEY DID NOT FAIL IN ANY MANNER (I HAD TO PUT NUMBERS IN THE "FAILURE" FIELD OR THE FORM WOULD NOT ACCEPT THE REPORT)THERE WERE NO FAILURES WHATSOEVER. I AM ONLY CONCERNED THAT THEY MAY BE RECALLED DUE TO ALL THE FATALS INVOLVING THESE TIRES(DOT # ON INSIDE OF TIRES IS 8XHL) AND ALL THE PUBLICITY. THE DEALER ADVISES THESE TIRES ARE NOT PART OF THE RECALL BUT I WOULD JUST LIKE CONFIRMATION FROM NHTSA THAT THESE PARTICULAR TIRES ARE SAFE TO DRIVE AT ALL SPEEDS. I AM EMPLOYED BY THE NJ DIVISION OF HIGHWAY TRAFFIC SAFETY AND WE RECIEVE OUR FUNDS DIRECTLY FROM NHTSA REGION 2 IN WHITE PLAINS, NY. AGAIN, THIS REPORT WAS FILED ON THE ADVICE OF THE NHTSA WEBMASTER AND NO CRASHES OCCURRED AND THESE TIRES DID NOT FAIL BUT I AM CONCERNED ...THANK YOU VERY MUCH FOR ANY INFO ABOUT THE SAFETY AND ROADWORTHINESS OF THESE TIRES. *AK( DOT NUMBER: 8XHL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731337September 13, 2000
TIRES
WE BOUGHT OUR MERCURY MOUNTAINEER IN JANUARY, 1998 (MFGD IN APRIL, 1997) SERIAL #[XXX] AND WITHIN THE FIRST YEAR WE NOTICED THE SIDEWALL AND TIRE TREAD WAS PEELING FROM THE TIRE. WE BROUGHT THIS TO THE DEALER'S ATTENTION (HATFIELD'S LINCOLN MERCURY LOCATED IN COLUMBUS, OH) AND THEY DISMISSED IT. WE TOLD THEM THE SUV VIBRATED AND RUMBLED AND RODE VERY, VERY ROUGH. THEY SAID TO ROTATE THE TIRES. IT CONTINUED TO DO IT AND CONTINUES TO THIS DAY (9/13/00). WE HAVE HAD THE TIRES ROTATED MANY TIMES. WE ARE VERY MUCH CONCERNED ABOUT THIS SITUATION AND FOLLOW THE NEWS RELEASES CLOSELY SINCE THE TIRE RECALL. WE HAVE HAD MUCH TROUBLE WITH THESE TIRES AND THE GARAGE CONTINUOUSLY DISMISSED OUR CONCERNS. WE TRAVEL CROSS COUNTRY AT POSTED SPEEDS AND THROUGHOUT THE SOUTHWEST FREQUENTLY. WE HAVE NOW MOVED TO ALBUQUERQUE, NM, AND ARE EVEN MORE CONCERNED SINCE IT IS HOT WEATHER AND DESERT AREA. WE CONTINUE TO HAVE RUMBLE AND VIBRATION IN THE TIRES. WE WENT TO A FIRESTONE DEALER TO CHECK THE DOT CODE AND HE SAID THEY WERE W2. WE CHECKED WITH ANOTHER LOCATION AND THEY SAID THE SAME, W2. HOWEVER, AS WE HAVE ALWAYS BELIEVED, THE PEELING IS VERY EVIDENT INCLUDING THE TREAD LAYER. WE ARE UNCOMFORTABLE WITH THESE FACTS. WE BELIEVE A FURTHER INVESTIGATION SHOULD BE CONDUCTED AND OUR TIRES RECALLED AS WELL. SHOULD ANYTHING HORRIBLE HAPPEN, IT WOULD BE A TERRIBLE TRAVESTY OF JUSTICE. WE FEEL FIRESTONE IS RESPONSIBLE AND FORD AND THE NHTSA SHOULD HOLD THEM AS SUCH. *AK( DOT NUMBER: W2 TIRE SIZE: P235/75R15 ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731232September 13, 2000
TIRES
TIRE FAILED AS WE WERE EXITING EXPRESSWAY ON THE PASSENGER REAR SIDE. WE CALLED FOR SERVICE AND ROADRUNNER ROADSERVICE CAME AND REPLACED TIRE WITH SPARE AT APPROXIMATELY 4 PM I HAVE COPY OF RECEIPT. WE TOOK TIRE TO A FIRESTONE STORE AND THEY REPLACED TIRE FREE AFTER WE FORCED THE ISSUE, THEY DID NOT WANT TO REPLACE FOR FREE AT FIRST. TIRES HAVE BEEN PROPERLY ROTATED ON TIME AND TIRE PRESSURE HAS BEEN MAINTAINED AND CHECKED PROPERLY. TIRE MANUFACTURER WAS CHECKED BY FORD/MERCURY SERVICE DEPT AND WE WERE TOLD OUR TIRES WERE MADE IN CANADA AND THEREFORE WE ARE NOT ELIGIBLE FOR REPLACEMENT EVEN THOUGH WE HAVE HAD A TIRE FAILURE. FIRESTONE KEPT THE TIRE THAT THEY REPLACED SO WE DO NOT HAVE IT IN OUR POSSESSION. *AK( DOT NUMBER: VN TIRE SIZE: 23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554583September 13, 2000
TIRES
THE FIRESTONE WILDERNESS AT TIRES ON THE VEHICLE ALL HAVE EXPERIENCED STRESS CRACKS, HOWEVER THE TIRES ARE NOT INCLUDED IN THE RECENT RECALL. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731266September 13, 2000
TIRES:SIDEWALL
THIS TIRE IS NOT ON THE RECALL LIST, ALL TIRES ARE SPLITTING ON THE SIDEWALLS. *AK( DOT NUMBER: W2HL TIRE SIZE: P225/70R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870374September 13, 2000
TIRES:TREAD/BELT
FIRESTONE P235/75R15 DOTW2HL EXPERIENCED TREAD SEPARATION ON RIGHT REAR PASSENGER TIRE, CONSUMER HAD JUST PREVIOUSLY HAD TIRES CHECKED AT A FIRESTONE DEALER WHO STATED TIRES WERE OKAY, CONSUMER IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870420September 13, 2000
TIRES:TREAD/BELT
PEOO O20; CONSUMER WAS TRAVELING ABOUT 55MPH ON HIGHWAY AND HEARD A NOISE. RIGHT PASSENGER'S TIRE TREAD SEPARATED. HE WAS ABLE TO BRING VEHICLE TO A COMPLETE STOP. FIRESTONE #ATX, P23575R15. THERE WERE NO INJURIES. CONSUMER CONTACTED FIRESTONE, AND THEY REPLACED TIRES WITH THE OTHER DEFECTIVE TIRES FROM #VD PLANT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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