Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10221330March 16, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
BOUGHT THIS MERCURY MOUNTAINEER MARCH 2007. WORSE VEHICLE EVER OWNED. MOST OF THE TIME WHEN STOPPING I GET THAT THUD NOISE. I FEEL LIKE I GOT HIT FROM THE BEHIND. WHEN IN TRAFFIC I WORRY ALOT ALSO. I BOUGHT THIS TRUCK IN 7 TIMES AND PROBLEM STILL OCCURS. DEALERSHIP WILL NOT FIX IT UNTIL I SHOW THEM THE PROBLEM. I TOLD THEM IT DOES NOT HAPPEN EVERYDAY. WITH MY LUCK IT DID NOT HAPPEN WHEN I WAS THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221309March 15, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
CURRENTLY I HAVE A CRACK IN THE LEFT SIDE OF THE BACK LIFT GATE. I DO NOT KOW HOW IT GOT THERE BUT THEN I NOTICED 6 OTHER MOUNTAINEERS WITH THE AME ISSUE. I THINK THIS MAY BE A MANUFACTORS DEFECT AND WONDER IF THES WILL EFFECT THE BACK GLASS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220805March 11, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
OUR MOUNTAINEER HAS 84,257 MILES ON IT AND THE TRANSMISSION ALREADY HAS TO BE REBUILT. THE TRANSMISSION SHOP TOLD ME THERE WAS NOTHING THAT I DID WRONG OR I COULD OF DONE TO PREVENT IT, THAT THIS IS A COMMON PROBLEM WITH THIS TRANSMISSION. THE DEALERSHIP AND FORD WON'T HELP US BECAUSE THE WARRANTY IS UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220689March 10, 2008
STRUCTURE:BODY:HOOD
TL*THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE PAINT BEGAN PEELING OFF THE HOOD ON THE DRIVER SIDE. THE MANUFACTURER AND DEALER HAVE NOT BEEN NOTIFIED. THE VEHICLE HAS NOT BEGUN TO RUST. THE CURRENT AND FAILURE MILEAGES WERE 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220493March 9, 2008
VEHICLE SPEED CONTROL
I RECEIVED A MOTIVE IN AUGUST 2007 WHICH ADVISED ME TO CONTACT MY LOCAL DEALER WHO WAS AUTHORIZED BY FORD MOTOR COMPANY TO "INSTALL A FUSED WIRING HARNESS INTO THE SPEED CONTROL SYSTEM" OF MY 2000 MERCURY MOUNTAINEER (RECALL: 05S28). THAT UNTIL THIS REPAIR WAS COMPLETED, I SHOULD PARK MY VEHICLE "AWAY FROM STRUCTURES TO PREVENT A POTENTIAL UNDERHOOD FIRE FROM SPREADING". I HAVE ATTEMPTED TO HAVE THIS REPAIR COMPLETED AT LEAST 10 TIMES SINCE RECEIVING THIS NOTICE, ALWAYS BEING TOLD THAT THE "REQUIRED PARTS ARE NOT IN YET". I BELIEVE I HAVE WORN DOWN THE SERVICE DEPARTMENT WITH MY CALLS, SINCE I WAS LAST TOLD: "THEY WILL PROBABLY NEVER BE IN" !! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220382March 7, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THERE IS A TRANSMISSION ISSUE WITH THE MOUNTAINEER OR SOMETHING THAT HAS TO DO WITH THE CAR CHANGING GEARS. MY CAR IS ONLY A WEEK OLD (2005) AND IT JERKS WHEN PLACED IN REVERSE. ONLY HAS 61,000 MILES. OTHER MOUNTAINEER OWNERS HAVE COMPLAINED OF HAVING THE SAME PROBLEM WITH THEIR TRANSMISSION SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220228March 6, 2008
ENGINE AND ENGINE COOLING:ENGINE
ON LOCAL STREET AT ABOUT 25-30 MPH. #2 SPARKPLUG BLEW OUT FROM CYLINDER HEAD. IT SOUNDED LIKE A BLOWN EXHAUST GASKET. AFTER ARRIVING HOME HAVE FOUND THAT PLUG WAS BLOWN OUT BREAKING THE COIL AND EXPOSING THE ENG TO A POSSIBLE FIRE FROM THE ARCING. THIS WAS ORIGINAL SPARKPLUG INSTALLATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220073March 4, 2008
VISIBILITY:REAR WINDOW WIPER/WASHER, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL*THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. WHEN THE CONTACT PURCHASED THE VEHICLE, THE REAR WIPER WAS NOT WORKING AT ALL. THE FAILURE WAS NOTICED WHILE DRIVING 35 MPH. THE VEHICLE WAS TAKEN TO THE DEALER AND THE ARM, MOTOR, AND WIRING WERE REPLACED. AFTERWARDS, THE FRONT WIPERS WOULD NOT RECEIVE WIPER FLUID. THE DEALER CORRECTED THE FAILURE AND THE WIPERS WORKED FOR APPROXIMATELY 3-4 WEEKS. CURRENTLY, THE FRONT WIPERS ARE THE ONLY ONES THAT FUNCTION. THE CONTACT SPOKE WITH THE MANUFACTURER AND THEY STATED THAT THE FAILURE WAS NOT A SAFETY ISSUE AND WERE NO LONGER INVOLVED WITH NHTSA CAMPAIGN ID NUMBER 00V072000 (ELECTRICAL SYSTEM:FUSES AND CIRCUIT BREAKERS). THE CURRENT AND FAILURE MILEAGES WERE 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219937March 3, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
SMALL CRACK STARTED ON REAR HATCH BETWEEN WIPER BLADE AND MERCURY LOGO, WITHIN 2 WEEKS CRACK WRAPPED AROUND THE LOGO AND CONTINUED THROUGH THE BOTTOM OF THE PANEL. I CONTACTED FORD WHEN THE CRACK FIRST OCCURRED SINCE THEN I HAVE TAKEN PHOTOS WITH MY CAMERA PHONE OF OTHER MERCURY MOUNTAINEERS WITH THE SAME PROBLEM. I HAVE A TOTAL OF 14 PHOTOS SO FAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219977March 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
MINIMAL EVENTS LEAD UP TO TRANSMISSION FAILURE. ODD SHIFTING WHEN ACCELERATING OCCURRED THE DAY OF THE FAILURE AND POSSIBLY SEVERAL TIMES OVERT THE TOW YEARS, BUT VERY INFREQUENTLY. FAILURE OCCURRED AT 74,000 MILES OF PRIMARILY HIGHWAY DRIVING WITH PERHAPS TWO REVERSES A DAY RESULTING AT MOST 2,000 REVERSES FOR THE LIFE OF THE CAR. THE SAME DAY AS SHIFTING PROBLEMS OCCURRED SEVERAL TIMES ON THE WAY HOME REVERSE GEAR WOULD NOT ENGAGE AND AFTER SEVERAL ATTEMPTS WOULD STAY IN GEAR FOR ONLY A FEW SECONDS BEFORE GOING BACK INTO NEUTRAL. NEVER WOULD GO INTO REVERSE AGAIN. FAILURE REQUIRED REPLACEMENT OF THE SOLENOID SHIFTERS AND VALVE BODIES. THIS IS THE SAME FAILURE THAT WAS A CAUSE FOR A RECALL OF SEVERAL PREVIOUS YEAR'S, INCLUDING 2004. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219772March 1, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
UPON LEAVING WORK IN THE AM I STARTED MY VEHICLE AND NONE OF MY DASH GAUGES WERE WORKING NOR WERE ANY OF THE ELECTRIC WINDOW OR THE RADIO. I THEN CALLED MY MECHANIC WHO ADV ME TO BRING IT TO HIM. WHILE I WAS EN ROUTE TO TAKE MY VEHICLE TO HIM IT STARTED MAKING A WEIRD NOISE LIKE I WAS IN A HELICOPTER AND I STARTED SMELLING THIS WEIRD SMELL LIKE OIL BURNING AT FIRST IT THOUGHT THEY MESSED UP MY OIL CHANGE AND I WAS FURIOUS. UPON ARRIVING AT THE SHOP HE IMMEDIATELY SMELLED THE ODOR PUT IT UP ON THE LIFT AND FOUND OUT THAT MY FRONT DIFFERENTIAL HAD GONE BAD. I PURCHASED ANOTHER ONE AND HI INSTALLED IT AND I TOOK IT HOME BECAUSE HE COULD NOT FIND OUT WHAT WAS WRONG WITH THE GAUGES ON MY WAY TO TAKE IT TO A DEALER I WAS DRIVING DOWN THE ROAD AND SMOKE AND WAS COMING FROM THE FRONT AND BACK UNDER MY CAR ANOTHER DRIVING PASSING BY SIGNALED SOMETHING WAS COMING FROM BENEATH MY VEHICLE AND UPON THAT I HEARD A LOUD BANG POPPING NOISE AND MY VEHICLE LOST POWER AND I HAD TO HAVE IT TOWED BACK TO THE MECHANIC ONLY TO FIND OUT THAT AGAIN THE DIFFERENTIAL FAILED. I STILL DO NOT HAVE MY VEHICLE AND THE GAUGES WINDOWS AND RADIO STILL DOES NOT WORK. MY MECHANIC CHECKED ALL THE FUSES AND ADV THAT THERE WAS NO PROBLEM WITH THEM. HE DID HOWEVER CALL A MERCURY DEALER WHO ADV HE HAS HAD TO CHANGE SOME OF THE FRONT DIFFERENTIALS ON OTHER MOUNTAINEERS BUT WAS NOT CERTAIN AS TO HOW MANY WERE DONE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10219550February 28, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL SWITCH IN AUGUST OF 2007. THE PARTS FOR THE RECALL REPAIR ARE TAKING AN EXTREMELY LONG TIME TO ARRIVE. HE WAS DISSATISFIED THAT FORD NEVER PROVIDED THEIR CUSTOMERS WITH UPDATES AND HE HAD TO CALL 8-10 TIMES, MORE THAN ONCE A MONTH, TO FIND OUT THE STATUS OF THE RECALL. THE CONTACT STATED THAT HIS LOCAL DEALER REFUSED TO DEACTIVATE THE CRUISE CONTROL BECAUSE THEY FELT IT WAS UNNECESSARY. THE DEALER WAS LOCATED THIRTY MILES AWAY FROM HIS RESIDENCE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 75,000. UPDATE 04-02-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219401February 28, 2008
VEHICLE SPEED CONTROL
THIS IS NOT A SAFETY COMPLAINT BUT RATHER ABOUT SERVICE RECEIVED ON RECALL OF SPEED CONTROL DEACTIVATION SWITCH FOR A 2001 MOUNTAINEER, 05S28. WE RECEIVED NOTICE IN SEP 2007 & CALLED AND SETUP AN APPOINTMENT TO HAVE THE PART REPLACE ON OCT 11 2007. UPON ARRIVAL WE WERE TOLD THAT PARTS WERE NOT AVAILABLE BUT THEY WOULD DISCONNECT CRUISE CONTROL. WE WAITED OVER AN HOUR TO HAVE THIS DONE WHICH WAS FRUSTRATING. PLUS FORD SHOULD HAVE BEEN UPFRONT AND TOLD US WE WOULD HAVE TO MAKE TWO TRIPS TO HAVE PROBLEM CORRECTED. WE TRAVELED 90 MILES ROUND TRIP. ON FEB 24TH, I SENT THE DEALERSHIP AN EMAIL CONCERNING THE STATUS OF REPLACEMENT PARTS SINCE IT HAD BEEN NEARLY 6 MONTHS SINCE THE CRUISE CONTROL HAD BEEN DISABLED. THE NEXT DAY THE DEALERSHIP CALLED BACK AND SAID THAT THE PARTS HAD COME IN FRIDAY, FEB 22 AND SET UP A 2:00PM APPOINTMENT TO INSTALL NEW PARTS. WHEN WE GOT TO THE DEALERSHIP, WE WERE INFORMED THAT THE PARTS FOR THE MOUNTAINEER WERE NOT IN. ANOTHER 90 MILES FOR NOTHING. IN ADDITION, THEY CANNOT TELL US WHEN THE PARTS WILL BE IN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218702February 21, 2008
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR: SPEED CONTROL CAR LURCHED OUT OF CONTROL IN REVERSE AND FORWARD INTERMITTENTLY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10218774February 21, 2008
AIR BAGS
MY WIFE AND MOTHER-IN-LAW WERE INVOLVED IN A HEAD ON CRASH ON 2/12/2008. THE AIR BAGS ON THE 2002 MERCURY MOUNTAINEER DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10218801February 21, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
LEFT FRONT SIDE OF THE SUV WAS SQUEAKING. JUST WITHIN A WEEK, IT BECAME EXTREMELY LOUD AND EMBARRASSING TO DRIVE. I BROUGHT IT TO THE DEALERSHIP AND THEY SAID IT'S THE BALL JOINTS WHICH IS VERY COMMON FOR THIS TYPE OF VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218809February 21, 2008
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHINING NOISE COMING FROM REAR END (REAR DIFFERENTIAL) OF VEHICLE. IT APPEARS THAT FORD MOTOR COMPANY IS AWARE OF THIS PROBLEM BUT ARE NOT WILLING TO REPAIR THIS ISSUE FOR FREE. THIS PROBLEM IS WIDESPREAD, OVER MANY MODEL YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218616February 20, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
NOTICED THIS CRACK THAT FORMED IN THE WINDOW PANEL, OF THE LIFTGATE. IT RUNS FROM THE BOTTOM EDGE OF THE WINDOW, DOWN TO THE MERCURY LOGO, THEN AROUND IT TO THE BOTTOM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218698February 20, 2008
SUSPENSION:FRONT:WHEEL BEARING
FRONT BEARINGS THAT ATTACHES TO THE AWD FAILED. IT WILL BE REPLACED AS SOON AS PARTS ARE AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218446February 18, 2008
AIR BAGS, SUSPENSION, POWER TRAIN:AXLE ASSEMBLY, POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT
01/18/07 WHEN TRUCK SHIFTS GEARS IT VIBRATES. SOLUTION: FLUSH AUTOMATIC TRANSMISSION FLUID. (ALSO CHANGED OIL) HELPED FOR A FEW MONTHS BUT PROBLEM IS BACK. ($198.95) 5/29/07 AIR BAG LIGHT STAYS ON. SOLUTION: REPLACED DRIVERS SIDE PRETENSIONER. (ALSO CHANGED OIL). $273.19 6/26/07 HEARD VERY LOUD CLUNKING NOISE. SOLUTION: REPLACED FRONT DIFFERENTIAL (INTERNAL DAMAGE TO CLUTCHES), BOTH REAR AXLE SEALS (BECAUSE OF LEAKAGE) $1580.23 11/07/07 TRUCK MAKES LOUD NOISE FROM THE REAR AND SEEMS TO JUMP WHILE TURNING. SOLUTION: FRONT END ALIGNMENT AND REPLACE SEALS IN REAR. $482.97 STILL HAVE THE LOUD NOISE AND JUMPING. 12/13/07 TAKE TRUCK TO DIFFERENT PLACE WITH SAME PROBLEM. SOLUTION: REPLACE LEFT FRONT HUB BEARING. $401.73. 02/18/08 STILL HAVE SAME PROBLEM WITH LOUD NOISE AND JUMPING. SOLUTION: LEFT REAR HUB BEARING, DRUMS IN REAR, AND NOW MECHANIC TELLS ME I NEED CLUTCH PACKS IN REAR TO SOLVE PROBLEM. TELLS ME I SHOULD TAKE IT BACK TO THE DEALER.??? $380.00. NOW I CAN ADD ALL OF THIS UP 198.95+273.19+1580.23+482.97+401.73+380.00=$3017.07 TO FINALLY GET MY TRUCK FIXED---------PRICELESS!!!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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