Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10232273June 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
IN MY 2002 MERCURY MOUNTAINEER (75K MILES), THE TRANSMISSION PUMP SUDDENLY FAILED, LUCKILY THE CAR WAS PARKED AT HOME WHEN WE NOTICED THE ISSUE. THE FORD DEALERSHIP WANTS $1500 TO REPLACE THE PUMP SINCE THEY HAVE TO TEAR APART THE TRANSMISSION TO GET TO THE PUMP. ACCORDING THE TECHNICIAN, THE TRANSMISSION HAS NO SIGNS OF ANY PROBLEMS (NO METAL SHAVINGS, FLUID LOOKS GREAT, NO WEAR). FORD STATED THE VEHICLE WAS TOO OLD AND HAD TOO MANY MILES FOR FORD TO TAKE ANY KIND OF RESPONSIBILITY. FORD STATED IT WAS OUTSIDE THEIR 3 YR / 36,000 MILE RESPONSIBILITY. FORD WILL DO NOTHING. 1. NONE, ONE DAY I WENT TO DRIVE THE VEHICLE AND EVERY GEAR I SHIFT TO ACTED LIKE IT WAS IN NEUTRAL. 2. THE PUMP FAILURE HAPPENED ONCE, THEN NEEDED TOWED TO THE DEALER FOR REPAIR. 3. THE TRANSMISSION PUMP WAS REBUILT (PARTS - $200, LABOR - $1300). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231943June 22, 2008
VEHICLE SPEED CONTROL
WHEN USING THE CRUISE CONTROL THE VEHICLE DIED: ALL GAUGE LIGHTS CAME ON (BATTERY, ENGINE, ETC.) ENGINE DIED, NO POWER STEERING, ETC. HAD TO ROLL TO THE SIDE OF THE ROAD, PUT VEHICLE IN PARK OR NEUTRAL AND RESTART. THIS PROBLEM REPEATS ITSELF EVER TIME I USE THE CRUISE CONTROL. AND, I SEE THERE ARE OTHER OWNERS OF THIS MODEL THAT HAVE POSTED THE SAME COMPLAINT. PROBLEM FIRST OCCURRED IN JANUARY OF 2008 HOWEVER CONTINUES TODAY. FORTUNATELY WHEN THE ENGINE HAS DIED EVERY TIME I HAVE USED THE SPEED CONTROL IT HAS NOT CAUSED AN ACCIDENT.... YET! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231347June 17, 2008
SEATS, SUSPENSION, ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, STEERING:RACK AND PINION
TL*THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. ON THE DAY THE VEHICLE WAS PURCHASED, THE CONTACT NOTICED FLUID LEAKING ONTO HER GARAGE FLOOR. SHE RETURNED TO THE DEALER AND WAS INFORMED THAT THE PINION SEAL NEEDED TO BE REPLACED, AND REPAIRS WERE MADE. WHILE TRAVELING 45 MPH, THE CONTACT ATTEMPTED TO SET THE CRUISE CONTROL AND THE VEHICLE SHUT OFF IN THE MIDDLE OF THE ROAD. SHE WAS ABLE TO PULL OVER TO THE SHOULDER AND RESTART THE VEHICLE TO DRIVE HOME. AFTER WORK ONE EVENING, SHE WAS UNABLE TO START THE VEHICLE. AFTER 20 MINUTES, HER FATHER ARRIVED AND WAS ABLE TO FORCEFULLY START THE VEHICLE. THE CONTACT RETURNED TO THE DEALER THE FOLLOWING DAY, BUT THEY COULD NOT DUPLICATE THE FAILURE WITH THE CRUISE CONTROL OR THE STALLING. ON JUNE 16, 2008, SHE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED A FUSE. UPON FURTHER INSPECTION, THEY IDENTIFIED A BUSHING THAT NEEDED TO BE REPLACED AS WELL. ALL OF THESE FAILURES OCCURRED WITHIN FOUR MONTHS OF PURCHASING THE VEHICLE AND WITH LESS THEN 4,000 MILES PLACED ON THE VEHICLE BY THE CONTACT. THE FAILURE MILEAGE WAS 34,177 AND CURRENT MILEAGE WAS 37,600. UPDATED 07/15/08 *BF WHEN THE CONSUMER STARTED THE VEHICLE, THE POWER SEATS AND POWER LOCKS FAILED TO WORK. THE CONSUMER RETURNED TO THE DEALER AND THEY REPLACED THE DRIVER SIDE MOTOR. THE SWAY BAR BUSHINGS WERE REPLACED. UPDATED 07/15/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229932June 4, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE DRIVER'S SIDE DOOR WOULD NOT CLOSE. THE FAILURE BEGAN WHEN THE WEATHER WAS COLD AND THEN OCCURRED DURING HOT TEMPERATURES. CURRENTLY, THE FAILURE IS CONSTANT, WHICH CAUSES THE DOOR AJAR WARNING LIGHT TO REMAIN ILLUMINATED. THE INTERIOR DOME LIGHT REMAINS ILLUMINATED AS WELL. NO REPAIRS HAVE BEEN MADE AND THE DEALER HAS NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228949May 27, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING (MPH UNKNOWN) THE VEHICLE WOULD NOT ACCELERATE. THE MECHANIC STATED THAT THE TRANSMISSION BAND BROKE AND WAS THE CAUSE OF THE FAILURE. IN ADDITION, THEY INFORMED HIM OF A TSB REGARDING HIS YEAR, MAKE AND MODEL. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO A FORD DEALER FOR FURTHER ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 60,482.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228837May 24, 2008
VEHICLE SPEED CONTROL
2004 MERCURY MOUNTAINEER STALLS WHEN CRUISE CONTROL IS USED. OFTENTIMES IT SEEM RELATED TO GOING DOWNHILL OR LOWER RPMS. THIS HAS HAPPENED TO ME ON TWO SEPARATE 2004 MERCURY MOUNTAINEERS. ONE HAD A V-6 AND THE OTHER HAS A V-8. BOTH WERE THE PREMIERE EDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228838May 24, 2008
VEHICLE SPEED CONTROL
2004 MERCURY MOUNTAINEER STALLS WHEN CRUISE CONTROL IS USED. OFTENTIMES IT SEEM RELATED TO GOING DOWNHILL OR LOWER RPMS. THIS HAS HAPPENED TO ME ON TWO SEPARATE 2004 MERCURY MOUNTAINEERS. ONE HAD A V-6 AND THE OTHER HAS A V-8. BOTH WERE THE PREMIERE EDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227799May 14, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2006 MERCURY MOUNTAINEER. THE TRANSMISSION HAS PROBLEMS. IT PUNCHES IN AND OUT OF GEARS, MAKES A LOUD GRINDING NOISE AND PULLS THE CAR TO THE LEFT. IT HAS PROBLEMS GOING INTO REVERSE. IT DOES NOT HAPPEN ALL THE TIME BUT I WOULD SAY ABOUT 3 TO 4 TIMES A WEEK. IT IS NOT SAFE TO DRIVE WHEN THE CAR DOES THIS. I AM DRIVING MY 1 YEAR OLD IN THIS CAR AND I HAVE TO CONCENTRATE SO HARD TO MAKE THE CAR GO STRAIGHT AND TO PUT MINIMAL PRESSURE ON THE GAS PEDAL SO IT DOESN'T JERK US TOO HARD. IT IS AT THE DEALERSHIP NOW AND FROM WHAT I HAVE READ ONLINE THEY WILL TRY TO PUT A BANDAID ON THE PROBLEM UNTIL THE WARRANTY RUNS OUT! THIS CAR ONLY HAS 26,000 MILES ON IT! I JUST BOUGHT IT USED ABOUT 8 MONTHS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227819May 14, 2008
STRUCTURE:BODY
THE BACK DOOR OF MY 2002 MERCURY MOUNTAINEER HAS CRACKED AROUND THE MERCURY EMBLEM, WHICH IS LOCATED JUST UNDER THE GLASS PORTION OF THE DOOR THAT YOU CAN OPEN SEPARATELY FROM THE REMAINDER OF THE DOOR. I HAVE NOW SEEN THREE OTHER MERCURY MOUNTAINEERS WITH THE SAME CRACK AROUND THE EMBLEM. I DON'T BELIEVE THIS IS A COINCIDENCE. I BELIEVE IT IS A DEFECT AND THAT THE MANUFACTURER SHOULD PUT OUT A RECALL TO FIX THE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227245May 11, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION DELAY AND THEN SLAMMING INTO GEAR, SOMETIMES CAUSING THE VEHICLE TO LUNGE FORWARD OR BACKWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227186May 9, 2008
AIR BAGS:FRONTAL
PASSENGER AIR BAG WARNING LIGHT ACTIVATED / WILL NOT GO OUT. / THIS A SAFETY ISSUE WHICH CHRONIC ON THIS MAKE AND MODEL YEAR / SHOULD NOT BE SUBJECT TO NORMAL WARRANTY TERMS / SHOULD BE REPAIRED BY MERCURY AND NOT THE OWNER / COSTLY REPAIR / NORMAL DRIVING AND WEAR / THIS ISSUE HAS NOT BEEN CORRECTED ON MY VEHICLE NEEDS REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226894May 7, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING BETWEEN 10-20 MPH, THE CONTACT SWERVED TO AVOID A DOG IN THE ROAD. THE VEHICLE ACCELERATED DOWN AN INCLINE INTO SOME SMALL TREES. THE CONTACT SUSTAINED INJURIES TO HER BACK AND STRUCK HER MOUTH AGAINST THE STEERING WHEEL. THE VEHICLE WAS DESTROYED AND NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 62,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10226614May 5, 2008
ENGINE AND ENGINE COOLING
MY CAR CAUGHT ON FIRE, WHILE PARKED IN MY GARAGE. MY GARAGE BURNED COMPLETELY DOWN AND SOME DAMAGE WAS DONE TO MY HOME AND SURROUNDING PROPERTY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10226636May 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 MOUNTAINEER HAS HAD TRANSMISSION PROBLEMS SINCE WE PURCHASED THE VEHICLE IN NEW IN LATE 2001. IT HAS ALWAYS HAD A VERY HARD SHIFT FROM 2ND TO 3RD GEAR. WE HAVE COMPLAINED TO THE SERVICE DEPARTMENT DURING THE WARRANTY PERIOD AND THEY FOUND NOTHING WRONG WITH THE CAR. AT 57,734 MILES WE HAD TO REPLACE THE TORQUE CONVERTER AND SOLENOID ASSEMBLY FOR A TOTAL BILL OF $1,438.00. MY CAR NOW HAS 90,000 MILES. ON MAY 2 2008 I WAS DRIVING TO TOWN TO PICK UP MY CHILDREN AND SUDDENLY MY CAR WOULD NOT SHIFT FROM 2ND TO 3RD GEAR. THE OVERDRIVE LIGHT WENT CRAZY AND MY CHECK TRANSMISSION LIGHT CAME ON. I BROUGHT MY CAR TO THE DEALER AND THEY REPORTED THAT MY VEHICLE WILL NEED A NEW TRANSMISSION FOR A COST OF $3,200. THIS PROBLEM POSES SERIOUS SAFETY ISSUES. MY VEHICLE MALFUNCTIONED ON A ROAD WITH A SPEED LIMIT OF 55 MPH. I COULD HAVE BEEN SERIOUSLY INJURED BY ANOTHER CAR SINCE MY CAR COULD NOT MOVE MORE THAN 25 MPH WHEN IT MALFUNCTIONED. THIS VEHICLE HAS BEEN WELL MAINTAINED AND IS ONLY USED TO TRANSPORT MYSELF AND MY CHILDREN AROUND TOWN. WE HAVE OWEN MANY OTHER VEHICLES WITH MORE THAN 200,000 MILES ON THEM AND HAVE NEVER EXPERIENCED ANY PROBLEMS LIKE THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225456April 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE IS A 2002 MERCURY MOUNTAINEER. THE INCIDENT/ISSUE INVOLVES THE TRANSMISSION. FOR MODEL YEAR 2002 & 2003, FORD INSTALLED THE TRANSMISSION 5R55W IN THE EXPLORER AND MOUNTAINEER VEHICLES. THE TRANSMISSION TYPICALLY GIVES OUT BETWEEN 25,000 AND 60,000 MILES. MINE GAVE OUT AT A VERY BUSY INTERSECTION WITH MY TWO CHILDREN. LUCKILY, WE DID NOT GET HIT, BUT UPON RESEARCHING THIS ISSUE IT IS HUGE. THERE ARE TWO WEBSITES CONCERNING THIS ISSUE OF TRANSMISSION FAILURE WITH THESE TWO MODELS AND YEAR. FORD HAS BEEN NOTIFIED, AS WELL AS YOU, THE NHTSA, AND NOTHING IS BEING DONE. YOU HAVE RECEIVED COMPLAINTS, AND ACCORDING TO YOUR OWN MONTHLY INVESTIGATION REPORTS, FROM 10/2007 TO 03/2008, YOU HAVE NOT EVEN INVESTIGATED IT. IT'S GOING TO TAKE NUMEROUS PEOPLE TO DIE BEFORE ANY ACTION IS TAKEN ON YOUR BEHALF. THIS IS A HUGE PROBLEM WITH THIS TRANSMISSION AND THE NUMBER OF THESE VEHICLES ON THE ROAD.....DO SOMETHING!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224098April 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION PROBLEMS STARTED AT 62000 MILES. FORD DONE REPAIRS ON 2 DIFFERENT OCCASIONS TWO DAYS AFTER THE WARRANTY WENT OUT THE TRANSMISSION WENT OUT AND IT STARTED SMOKING OUT FROM UNDER IT. THE VEHICLE IS A LEMON!!!! THEY NEED TO RECALL MERCURY MOUNTAINEERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223406April 4, 2008
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE TIMING CHAINS ON HIS VEHICLE WERE LOOSE, WHICH COULD CAUSE THE ENGINE TO FAIL. WHILE DRIVING 10 MPH, HE HEARD A CLANKING SOUND ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A MERCURY DEALER TWICE, BUT THEY WOULD NOT ASSIST FOR FREE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 85,000 AND FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223180April 2, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE CONTACT RECEIVED A FORD RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN AUGUST OF 2007. SHE IMMEDIATELY SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED. THE CRUISE CONTROL SWITCH WAS DISCONNECTED AND SHE WAS INFORMED THAT THE PARTS WOULD BE UNAVAILABLE UNTIL NOVEMBER OF 2007. IN JANUARY OF 2008, THE DEALER STATED THAT THEY WOULD NOTIFY HER VIA MAIL WHEN THE PARTS ARRIVE. AS OF APRIL 2, 2008, THE CONTACT HAS NOT RECEIVED A NOTICE. A REPRESENTATIVE FROM THE DEALER INFORMED HER THAT THEY STILL DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS 05S28. THE CURRENT MILEAGE WAS 48,000. UPDATED 04/16/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222219March 24, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
I RECEIVED A RECALL FROM FORD IN AUGUST 2007 AND THEY STILL DO NOT HAVE A PART AVAILABLE FOR MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222741March 20, 2008
VEHICLE SPEED CONTROL
2000 MERCURY MOUNTAINEER WITH A RECALL FOR SPEED CONTROL. CONSUMER STATED THAT SHE RECEIVED THE RECALL IN AUGUST OF 2007 AND THE VEHICLE HAS YET TO BE REPAIRED. *KB THE DEALER DISCONNECTED THE CRUISE CONTROL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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