Mercury Milan Complaints

2,579 consumer complaints on file.

#10629557August 30, 2014
STEERING
I WAS DRIVING DOWN A MAIN ROAD AT 25MPH AND THE POWER STEERING WENT OUT. THE LIGHT INDICATOR CAME ON AND THE DASH READ AUTOMATIC POWER STEERING FAILURE I COULD HAVE BEEN ON A MAJOR HIGHWAY GOING 65 AND CRASHED AND OR KILLED. I AM REPORTING THIS AS IT SHOULD BE RECALLED!!!! I ONLY HAD THIS CAR 11 MONTHS! I CAN FIX IT BUT AM NOW TOO AFRAID THAT SOMETHING ELSE WILL HAPPEN. I NEED TO KNOW HOW TO FILE A LAWSUIT AS THIS HAD TAKEN A TOLD ON MY WELL BEING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629264August 29, 2014
ENGINE, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
ELECTRIC THROTTLE BODY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629268August 29, 2014
EXTERIOR LIGHTING
MY 2010 MERCURY MILAN HAS TWO LIGHTING ISSUES NOT CAUSED BY CUSTOM LIGHTS OR BAD WIRING. THE FIRST IS MY DRIVERS SIDE TAIL LIGHT IS FULLY ILLUMINATED LIKE IM PRESSING THE BRAKE PEDAL WHEN I AM NOT. I TURN MY LIGHTS ON AND IT EITHER FLICKERS OR STAYS ON OR BOTH. I HAVE READ AT LEAST A FEW HUNDRED OTHERS COMPLAINING OF SOMETHING SIMILAR OR WORSE. PLEASE INVESTIGATE IT AND I CAN SHOW YOU A PICTURE IF NEEDED. NOW, THE SECOND IS....MOISTURE GETS INTO MY PLATE LIGHT COVERS CAUSING ONE LIGHT TO SHORT AND THE OTHER TO FLICKER. THIS MAY BE A PROBLEM WITH ALL LICENSE PLATE LIGHT COVERS. I HAVE NOTICED ON THE 2010 FORD FUSION/FOCUS AND THE MERCURY MILAN MODELS THERE IS ALMOST ALWAYS ONE PLATE LIGHT OUT. TAKE NOTE THAT MY LENS COVER ISN'T CRACKED OR COMPROMISED IN ANY VISIBLE WAY. THOSE ARE THE TWO LIGHTING ISSUES I HAVE. ON SOME REPORTS READ I HAVE SEEN THAT FORD KNOWS BUT REFUSES TO REPAIR IT AND MANY OEM FACTORY LIGHTS HAVE THE SAME ISSUE. IT IS A PROBLEM IN THE CIRCUIT BOARD FOR THE L.E.D LIGHTS. PLEASE I URGE YOU TO INVESTIGATE THIS KNOWN ISSUE SO NOBODY GETS INJURED OR KILLED BY FAULTY TAIL LIGHTS. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629008August 28, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
REAR PASSENGER LED TAIL LIGHT FLICKERS INTERMITTENTLY WHEN HEADLIGHTS ARE ON AND BRAKE LIGHT ON THIS LAMP ILLUMINATES THOUGH NO PRESSURE ON THE BRAKE PEDAL. PER MY RESEARCH, FORD IS CHARGING CUSTOMERS FOR THIS REPAIR (UP TO $500 PER LIGHT) THOUGH IT IS A SAFETY ISSUE. FLICKERING LIGHT DISTRACTING TO OTHER DRIVERS AS WELL AS UNSAFE AS BRAKE ILLUMINATES RANDOMLY THOUGH I AM NOT BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629057August 28, 2014
SERVICE BRAKES, EXTERIOR LIGHTING
THE TAIL LIGHTS ON THE CAR KEEP FADING OUT. THE RIGHT TAIL LIGHT IS COMPLETELY OUT AND THE LEFT TAIL LIGHT FLASHES, INSTEAD OF JUST STAYING ON AS THE BRAKE IS BEING PRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629140August 28, 2014
POWER TRAIN
VEHICLE HAD TWO THROTTLE BODY CODES AND LOST POWER IN TWO DAYS TOOK TO C&C FORD AND THEY WON'T CHANGE THE PART UNTIL THE CODE COMES UP AGAIN UNDER THE FORD REPLACEMENT POLICY DOES SOMEONE HAVE TO DIE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629195August 28, 2014
EXTERIOR LIGHTING
SOON AFTER PURCHASE ONE OF THE TAIL LIGHTS WOULD NOT SHUT OFF WITH THE CAR. THEN THE OTHER TAIL LIGHTS WOULD SLOWLY GO OUT IN ROWS UNTIL ALMOST DARK. BOTH TAIL LIGHTS ARE INVOLVED AND IT IS AN INTERMITTENT PROBLEM. THE DEALER FINALLY SAID THERE IS A SHORT IN BOTH TAIL LIGHTS AND THE PARTS ALONE ARE $915.00 NOT COUNTING THE INSTALLATION COSTS. THESE SHOULD BE ROBUST LED TAIL LIGHTS. THERE IS OBVIOUSLY SOME ISSUE WITH THE LIGHTS THEMSELVES OR THE WIRING DUE TO THE NUMBER OF COMPLAINTS WHEN RESEARCHING THE PROBLEM ONLINE. THESE IS A MAJOR SAFETY ISSUE WHEN PEOPLE CAN BE DRIVING THEIR CAR AND THE TAIL LIGHTS JUST SLOWLY GO OUT OR DO NOT COME ON AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629192August 28, 2014
EXTERIOR LIGHTING
MY 2010 MERCURY MILAN ONLY HAS 18300 MILES ON IT AND I WAS TOLD THAT THE WHOLE TAIL LIGHT ASSEMBLY NEEDS TO BE REPLACED AND IT IS NOT COVERED UNDER THE EXTENDED WARRANTY. THE BRAKE LIGHT STAYS ON CONTINUOUSLY WHEN THE HEADLIGHTS ARE ON. IT IS A KNOWN PROBLEM. THE COST IS ALMOST $500.00. OBVIOUSLY THIS CAR. IS NOT DRIVEN A LOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628744August 27, 2014
EQUIPMENT
2009 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO INFORMATION THAT PERTAINS TO RECALL NOTICE. *SMD THE DEALER INFORMED THE CONSUMER, HER VEHICLE WAS NOT INCLUDED IN THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628914August 27, 2014
EXTERIOR LIGHTING
BOTH RIGHT AND NOW LEFT BRAKE LIGHTS DEVELOPED A CONDITION WHERE THEY TURN ON IN THEIR BRIGHT, BRAKING STATE WHENEVER THE HEAD-LIGHTS ARE ON. THE DEALER REPLACED THE RIGHT LIGHT, AT MY EXPENSE A YEAR AGO. NOW, I HAVE TO REPLACE THE LEFT LIGHT. THESE REPAIRS ARE $400 EACH. AND THERE IS NO INDICATION TO THE DRIVER THAT THIS IMPORTANT SAFETY SYSTEM ISN'T FUNCTIONING PROPERLY. I WAS NOTIFIED BY OTHER DRIVERS OF THE PROBLEM. FORD SHOULD RECALL AND INSPECT THESE VEHICLES. SOMEONE WILL BE REAR-ENDED BECAUSE OF THIS PROBLEM. THE DATE OF MY "INCIDENT" IS APPROXIMATE. MY ISSUE IS THE SAME AS SHOWN HERE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=4H7M70CUYVK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627864August 24, 2014
EXTERIOR LIGHTING
WHEN STEPPING ON THE BRAKES THE REAR PASSENGER BRAKE LIGHT EITHER FLICKERS OR ILLUMINATES HALF WAY. WHEN WE TOOK IT TO FORD THEY SAID THIS WAS NOT COVERED BY WARRANTY AND TRIED TO CHARGE US $500. THIS IS OBVIOUSLY A MALFUNCTION ON THE MANUFACTURERS SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627536August 22, 2014
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I'VE HAD MULTIPLE ISSUES WITH THE MILAN THROTTLE BODY FOR OVER A YEAR. EVERYTIME I TAKE IT TO THE DEALER THEY SAY THE COMPUTER JUST NEEDS REPROGRAMMED. AFTER I LEAVE THE DEALERSHIP MY CAR USUALLY HAS A HARD FAILURE JUST LIKE IT DID BEFORE (LOSS OF POWER, ENGINE RUNNING ROUGH, CAR ROLLS TO A STOP). I CAN COMPLETELY TURN THE CAR OFF AND TURN BACK ON AND IT RUNS FINE AGAIN FOR A WHILE AND THEN DOES IT ALL OVER AGAIN. THE DEALERSHIP WILL ONLY KEEP REPROGRAMMING THE COMPUTER. THEY HAVE ALSO REPLACED THE THROTTLE BODY 2 TIMES BUT AFTER ABOUT 100 MILES IT STARTS ALL OVER AGAIN. FORD HAS REFUSED TO DO ANYTHING OTHER THAN WHAT THE DEALERSHIP CAN FIND WHICH IS ONLY WHAT THE CODES SAY (REPROGRAM COMPUTER OR REPLACE THROTTLE BODY). I'M NOT GOING TO KEEP TAKING MY CAR IN EVERY WEEK TO GET REPROGRAMMED. FORD HAS REFUSED TO GIVE ME A LOANER CAR TO USE UNTIL THEY FIX IT. I'VE TAKEN MULTIPLE DAYS OFF WORK AND ARRANGED FOR OTHER TRANSPORTATION FOR THE PREVIOUS WORK. HOWEVER, ENOUGH IS ENOUGH. I CAN'T KEEP TAKING MY CAR BACK FOR SOME THAT FORD KNOWS NEEDS FIXED. THIS IS CLEARLY A SIGNIFICANT SAFETY ISSUE. I TRAVEL A LOT ON HIGHWAYS AND INTERSTATES AND WHEN I LOSE POWER I'VE HAD SOME CLOSE CALLS WILL ACCIDENTS (RE ENDED) AND TRYING TO GET TO A SHOULDER TO PULL OFF AND RESTART CAR. I CAN NO LONGER USE MY CAR TO DRIVE MY KIDS AROUND DUE TO THE SAFETY CONCERNS OF BEING HIT DURING A FAILURE OR STRANDED. I'VE MADE THIS KNOWN VERY CLEARLY TO FORD BUT THEY DON'T SEEM TO CARE. IF THEY DO THEY ARE NOT ACTING ON IT. I WOULD HATE FOR SOMETHING TERRIBLE TO HAPPEN BEFORE THEY FIX IT. I'M NOT ONLY CONCERNED FOR MY FAMILY BUT OTHERS THAT MAY BE HAVING SIMILAR ISSUES WITH THEIR CAR. ALL I'M ASKING FOR IS FOR FORD TO RECOGNIZE THIS IS A VERY REAL AND SERIOUS SAFETY CONCERN. THEY NEED TO LOOK A LITTLE DEEPER AT THE ISSUE. I JUST WANT A SAFE CAR TO DRIVE UNTIL THEY CAN FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627732August 22, 2014
EXTERIOR LIGHTING
WE HAD OUR OIL CHANGES AND A SAFETY CHECK PERFORMED BY OUR LOCAL FORD DEALER IN ELMIRA, NY AND WE WERE INFORMED THAT WHEN OUR PARKING LIGHTS WERE ON THE RIGHT REAR (PASSENGER SIDE) TAIL LIGHT WAS ILLUMINATED AS IF THE BRAKE LIGHT WERE ON AND THE LEFT SIDE WAS A NORMAL ILLUMINATION. THIS I SAW AS A SERIOUS SAFETY ISSUE BECAUSE IT COULD CONFUSE SOMEONE BEHIND THE CAR AND POSSIBLY LEAD TO AN ACCIDENT AND WONDERED WHY THIS WAS HAPPENING SO I WENT ONLINE AND LEARNED THAT I AM ONE OF POSSIBLY THOUSANDS THAT THIS IS HAPPENING TO. THE FIX IS TO REPLACE THE ENTIRE TAIL-LIGHT ASSEMBLY WHICH AT A DEALER WOULD COST BETWEEN $400.00 TO $600.00. THE TAILIGHT IS AN LED ASSEMBLY AND IN MY OPINION IT IS A FAULTY PART. IT POSES A VERY SERIOUS SAFETY ISSUE AND BECAUSE FROM MY RESEARCH IT CAN HAPPEN AT ANY AGE OR MILLAGE IS SHOULD BE RECALLED AND BE REPLACED WITH A RELIABLE UNIT. YEARS AGO ONE KNEW WHEN YOUR LIGHT WAS OUT OR YOUR TURN SIGNAL WASN'T WORKING AND IT WAS A CHEAP $2.00 FIX. I WAS LUCKY BECAUSE ONLY ONE LIGHT WAS BAD BUT WHAT IF BOTH LIGHTS WERE BAD I OR MY WIFE COULD HAVE BEEN INVOLVED IN A VERY SERIOUS ACCIDENT. I KNOW THAT IT WAS A DEFINITE FAULT IN THE UNIT BECAUSE WHEN THE PARKING LIGHTS WERE NOT ON IT FUNCTIONED AS IT SHOULD WHEN THE BRAKES WERE APPLIED. LETS GET A RECALL SO PEOPLE WON'T GET HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627589August 22, 2014
SERVICE BRAKES, EXTERIOR LIGHTING
THE LED TAIL LAMP ASSEMBLY BEGAN FLICKERING AND AFTER A SHORT PERIOD OF TIME IT NOW DOES NOT LIGHT AT ALL. I HAVE NOTED OTHER MILAN VEHICLES IN MY AREA HAVING SIMILAR PROBLEMS. I ATTEMPTED TO OBTAIN PARTS TO REPAIR MY VEHICLE ONLINE AND ALSO THROUGH MY FORD DEALER AND WAS TOLD THAT THERE IS A SHORTAGE OF PARTS BECAUSE THIS DEFECT IS WELL KNOWN. THIS COULD CERTAINLY CAUSE AN ACCIDENT AT ANY TIME! I CANNOT PARK MY VEHICLE AS I NEED TO GET BACK AND FORTH TO WORK. IF I RECEIVE A FIX-IT TICKET FOR THIS I WOULD LIKE TO BILL IT TO FORD. IF A RECALL CAN BE FORCED TO ISSUE THEN I HOPE THAT YOU INITIATE ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626528August 20, 2014
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
MY CAR STALLED SUDDENLY IN MODERATE 35 MPH TRAFFIC ON 8/16/14. I WAS NEARLY REAR ENDED WHILE I HAD TO RESTART MY CAR AS THERE WAS NOWHERE TO PULL OVER. ON 8/17/14, MY CAR STALLED SUDDENLY AFTER TRAVELING .5 MILE FROM HOME (AT APPROX. 20 MPH), SO I RETURNED TO MY HOUSE. ON 8/18 AT 7 AM, I SPOKE TO SHEEHY FORD IN RICHMOND, VA, AND WAS GIVEN AN APPOINTMENT FOR THROTTLE BODY REPAIR TO OCCUR ON 8/19 UNDER THEIR "CUSTOMER SATISFACTION PROGRAM" 13B17. I WAS TOLD THAT I WAS NOT IN DANGER OF GETTING STRANDED, SO I HAD MY HUSBAND FOLLOW ME TO WORK ON 8/18. THE CAR STALLED AGAIN ON 8/18 WHILE TRAVELING AT 40 MPH. RATHER THAN REPLACE THE FAULTY PART WHICH THEY DID HAVE IN STOCK, FORD MERELY RECALIBRATED THE POWERTRAIN SINCE THE CHECK ENGINE LIGHT WAS NOT LIT WHEN I DROPPED OFF THE CAR FOR SERVICE, EVEN THOUGH I NOTIFIED THEM TWICE OF THE MULTIPLE INCIDENTS (VIA PHONE ON 8/18 AND IN PERSON ON 8/19). I HAVE FILED A COMPLAINT WITH FORD SINCE THE CONTAMINATED INTERNAL MOTOR CONTACTS OF THE THROTTLE BODY REMAIN IN MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626612August 20, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
JUST DROVE HOME FROM THE DEALER AFTER BUYING THIS USED 2010 MERCURY MILAN WITH 26000 MILES AND WHEN I BACKED INTO MY PARKING SPACE I SAW THE REFLECTION ON THE WALL BEHIND ME THAT WAS NO DIFFERENCE IN THE LIGHT WITH OR WITHOUT MY FOOT ON THE BRAKE. I CALLED THE DEALER NEXT DAY AND THEY SAID TO BRING IT BACK LEAVE IT FOR A DAY. I HAVE FOUND ONLINE THAT THE LED LIGHTS HAVE A PROBLEM. I HAVE NOT RETURNED IT YET BECAUSE I LIVE 80 MILES FROM THE DEALER AND NEED A RIDE HOME. I HOPE TO THIS WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625802August 17, 2014
EXTERIOR LIGHTING
SAME FAILURE AS EVERYOTHER MILAN. DRIVERS SIDE REAR TAILLIGHT MALFUNCTION! ANYTIME HEADLIGHTS ARE ON THE TAILLIGHT LIGHTS UP AS IF THE BRAKES ARE ON. THEY AREN'T. DEALERSHIP PRETENDS NOT TO KNOW ANYTHING ABOUT THE PROBLEM. FORD LOST TWO SALES ON THIS ONE. WHEN THE MERCURY AND THE LINCOLN COME OF AGE, BACK TO IMPORTS FOR THIS COUPLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622359August 14, 2014
POWER TRAIN
VEHICLE HAS VERY HARSH JERKY SHIFT CHANGES BETWEEN 2-3 GEAR, TOOK TO DEALERSHIP WAS TOLD SOFTWARE UPGRADE WAS NEEDED, AFTER DRIVING ABOUT A WEEK, ISSUE RECURRED. RETURNED BACK TO DEALERSHIP WAS TOLD CAR NEEDED DB TRANSMISSION BECAUSE TRANSMISSION GEARS WERE WORN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622362August 14, 2014
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
THE TAILLIGHTS NEVER CHANGED ILLUMINATION, WHEN THE HEADLIGHTS WHERE ON. WHEN THE HEADLIGHTS WERE NOT ON THEY ILLUMINATED ACCORDING TO BRAKE PETAL PRESSING. WAS DRIVING AT NIGHT WITH HEADLIGHTS ON ND WAS REAR ENDED DUE TO THE OTHER DRIVER KNOWING I WAS STOPPING. THE OTHER DRIVER WAS HURT ALONG WITH HER PASSENGER. NEXT MORNING TO VEHICLE IN TO DEALERSHIP WAS TOLD IT NEEDED A HEADLIGHT CONTROL SWITCH AND AN REAR TAIL LIGHT ASSEMBLIES. NOT BULBS BUT ASSEMBLED AS THESE ARE LED. 435$ FOR EACH TAILLIGHT AND 50 FOR CONTROL SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10621902August 12, 2014
EXTERIOR LIGHTING
LEFT TAIL LIGHT STARTED FLICKERING AND NOW IS COMPLETELY OUT. WAS TOLD ASSEMBLY NEEDS TO BE REPLACED. THIS IS AT LEAST A $400 FIX. THIS IS A LED LIGHT AND SHOULD HAVE LASTED MORE THAN 4 YEARS. THIS IS A SAFETY CONCERN AND A RECALL SHOULD BE ISSUED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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