Mercury Milan Complaints

2,579 consumer complaints on file.

#10940424January 8, 2017
SERVICE BRAKES
WITH SOME SNOW AND ICE ON ROAD ON 1/8/17 IN ROANOKE, VA, CAR BRAKES WENT ALMOST ALL THE WAY TO FLOOR AND THEN REAR WHEEL STARTED LOCKING UP INTERMITTENTLY. THIS OCCURRED AS BACKING OUT OF DRIVEWAY AND STARTING DOWN RESIDENTIAL STREET. I GOT OUT OF CAR AND HAD SON DRIVE BACK INTO DRIVEWAY. I WITNESSED THE DRIVERS SIDE REAR WHEEL LOCKED DOWN FOR ABOUT 30 FT. BEFORE THE WHEEL STARTED ROLLING AGAIN. WAS GOING VERY SLOW AT TIME SO NO ACCIDENT. STRUGGLED JUST TO GET CAR BACK IN DRIVEWAY. WILL TAKE CAR TO DEALER WHEN WEATHER CLEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943723January 8, 2017
SERVICE BRAKES
I WAS DRIVING ON A ROAD WHEN I STRUCK A BUMP AND MY BRAKES WENT SIMULTANEOUSLY, THIS WAS 3WEEKS AGO SO I DIDN'T THINK ANYTHING OF IT OTHER THAN I MAY NEED SOME BRAKES. I GOT MY BRAKES DONE TODAY BUT I STILL HAVE THIS SAME PROBLEM WITH THE PEDAL GOING TO THE FLOOR. WHICH PROMPTED ME TO GO ONLINE TO INVESTIGATE FURTHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940306January 7, 2017
SERVICE BRAKES
THE CAR WAS IN MOTION AND AS WE TRIED TO STOP THE BRAKES HAD TO BE PUSHED ALL THE WAY TO THE FLOOR TO STOP. THIS WAS IN WET WEATHER BUT IT HAPPENED ALL THE WAY FOR 30 MINUTES ON THE HIGHWAY ON THE WAY TO WORK, AND 5 MINUTES THE NIGHT BEFORE ON SIDE STREETS. THIS WAS NOT BECAUSE OF ICY ROADS. ON THE WAY HOME IT WAS FINE. NO ANTILOCK BRAKE LIGHTS OR STOPPING MECHANISM CAME ON. THE BRAKES SEEM TO RANDOMLY ADJUST AS TO HOW MUCH PRESSURE IS APPLIED. BRAKES ALSO SQUEEK WHEN BACKING OUT. THIS HAS BEEN LOOKED AT SEVERAL TIMES WITH NO RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940326January 7, 2017
SERVICE BRAKES
AFTER AN ABS-ASSISTED BRAKING MANEUVER ON SNOW/SLICK ROAD RECENTLY, THE BRAKE PEDAL HAD NO PRESSURE "WENT SOFT," AND REQUIRED EXTRAORDINARY PRESSURE TO ACTIVATE THE BRAKES. I HAVE TO PRESS DOWN TO THE FLOOR OF THE VEHICLE HARD TO ACTIVATE THE BRAKES. THERE IS NO RESISTANCE ON THE BRAKE PEDAL. THE VEHICLE HAS 116,000 MILES CURRENTLY. THE SAME INCIDENT OCCURRED IN FEBRUARY 2015 WHEN THE VEHICLE HAD APPROXIMATELY 102,000 MILES. DEALERSHIP PERFORMED ABS BLEED TWICE WHICH PROVIDED SOME BOOST TO BRAKING SYSTEM, BUT NOT COMPLETE BRAKING RECOVERY. BRAKE PEDAL STILL FEELS SOFT. MECHANIC RECOMMENDED NEW HYDRAULIC CONTROL MODULE FOR $800 (PART ONLY)! VERY EXPENSIVE REPAIR THAT MAY BE SUSCEPTIBLE TO YEAR OVER YEAR SCRUTINY DUE TO IRREGULAR ROAD CONDITIONS. IN BOTH INSTANCES, THE VEHICLE WAS IN MOTION AND AN ATTEMPT WAS MADE TO BRAKE ON A SLICK, SNOWY, CITY ROAD AT NO MORE THAN 15-20 MPH. ONE INSTANCE WAS A LEFT-HAND TURN AND THE OTHER INSTANCE WAS TRAVELING STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940056January 6, 2017
SERVICE BRAKES
WHILE DRIVING IF THE ANTI LOCK BRAKE SYSTEM IS ACTIVATED BY A SLICK ROAD SURFACE, THE BRAKE PEDAL SUBSEQUENTLY GOES TO THE FLOOR FOR SEVERAL SUBSEQUENT APPLICATIONS. WE NORMALLY HAVE TO PULL OVER AND PUMP THE BRAKES REPEATEDLY TO GET THE PEDAL BACK TO NORMAL. THE BRAKES WORK NORMALLY DURING ALL OTHER NORMAL USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940090January 6, 2017
AIR BAGS
"TAKATA RECALL" MY QUESTION IS ITS BEEN OVER HALF A YEAR SINCE THE RECALL, IS THERE A SOLUTION IN THE NEAR FUTURE THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940150January 6, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE PEDAL TRAVELED TO THE FLOOR AND HESITATED TO RESPOND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940172January 6, 2017
STRUCTURE:BODY, SERVICE BRAKES
I WAS DRIVING FORWARD AT ABOUT 15 MPH ON A SNOW COVERED ROAD (RESIDENTIAL CITY STREET). I CAME UPON AN UNCONTROLLED INTERSECTION WHEN I NOTICED A CAR COMING FROM MY RIGHT SIDE, I THEN ATTEMPTED TO SLOW DOWN AND STOP. WHILE TRYING TO SLOW DOWN MY BRAKE PEDAL LOST ALL PRESSURE AND WENT TO THE FLOOR, CAUSING AN INABILITY TO SLOW DOWN PROPERLY. RESULTING IN MY CAR HITTING THE REAR DRIVER SIDE OF THE OTHER CAR IN THE MIDDLE OF THE INTERSECTION. MY BRAKE PEDAL HAS LOST PRESSURE 3 TIMES PREVIOUSLY ALL IN THE SAME WINTER CONDITIONS (SNOW AND ICY ROAD) AND WHILE TRYING TO SLOW DOWN. I TOOK MY CAR TO 2 DIFFERENT MECHANICS, WITH NO ISSUES FOUND WITH THE BRAKE SYSTEM. 1 OF THE PREVIOUS TIMES I HAD TO USE MY EMERGENCY BRAKE FOR THE CAR TO STOP COMPLETELY THE OTHER 2 TIMES TOOK AN EXTENDED AMOUNT OF TIME FOR THE CAR TO STOP. WHEN MY BRAKE PEDAL LOSES PRESSURE I IMMEDIATELY PARK MY CAR, THE PRESSURE ON THE BRAKE PEDAL WITH GO BACK TO NORMAL AFTER LETTING THE CAR SIT FOR AT LEAST 5 HOURS IF NOT LONGER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10939863January 5, 2017
AIR BAGS
I LIVE IN A WARM STATE OF FLORIDA AT 16360 NE 51ST TERRA FL 32113 @ I'M HANDICAP NOW PLEASE HELP ME DRIVE A SAFE AUTO TODAY I'VE HAD MY NOTICE SINCE 7/20/16 @ I'LL HAD 4 CLOSE HEAD-ON COLLISIONS SINCE I'VE HAD MY NOTICE @ PLEASE HELP ME AS A HANDICAP DRIVE A VEHICLE SAFE TODAY PLEASE????????????????@ HAVE A HEART TO DO THE RIGHT THING FROM ME ASKING YOU OK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939897January 5, 2017
SERVICE BRAKES
SOFT BRAKE PEDAL BRAKE PEDAL WILL GO SOFT WHEN THE ABS SYSTEM ACTIVATES AND WILL CONTINUE TO BE SOFT FOR A PERIOD OF TIME. FIRST EXPERIENCED THIS IN WINTER 2015/2016 AND BRAKE WAS SOFT FOR SEVERAL DAYS AFTER ABS SYSTEM ACTIVATED DUE TO SNOW ON THE GROUND. AFTER SEVERAL DAYS THE BRAKES WENT BACK TO NORMAL. HOWEVER AGAIN THIS WINTER 2016/2017 THE ABS WAS ACTIVATED IN DECEMBER 2016 AND THE BRAKES WENT SOFT AND CONTINUE TO BE SOFT TO DATE. I HAVE TO DOUBLE PUMP MY BRAKES SEVERAL TIMES IN ORDER FOR THE BRAKES TO ACTIVATE WITHOUT HAVING TO PUSH MY BRAKE PEDAL ALL THE WAY TO THE FLOOR. I HAVE NOT HAD ANY ACCIDENTS BUT CONSIDER THIS A HUGE SAFETY HAZARD AND A DEFECT RELATED TO THE MANUFACTURING OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939917January 5, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939956January 5, 2017
SERVICE BRAKES
IF THE BRAKES ARE EVER HIT SUDDENLY, THE BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR THE NEXT TIME IT IS USED. BRAKING HAPPENS BUT ONLY WHEN THE PEDAL NEARLY REACHES THE FLOOR. THIS CHANGE IN PEDAL LOCATION WITH NO WARNING IS VERY DANGEROUS. THE BRAKE WILL RE-SET AFTER SOME TIME, RANGING FROM A FEW DAYS TO UP TO A MONTH. I HAD THE BRAKES SERVIED (ALL WHEELS). MY MECHANIC TESTED THE ABS SENSOR AND SAID THAT WAS NOT THE PROBLEM. HE WAS UNABLE TO DIAGNOSE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939988January 5, 2017
SERVICE BRAKES
MY BRAKES LOSE PRESSURE IF I HIT A BUMP WHEN BRAKING OR IF I SLIDE ON SOMETHING WHILE BRAKING. AFTER THE BRAKES LOSE PRESSURE I HAVE TO PUMP THEY BRAKES UNTIL THE PRESSURE BUILDS BACK UP WHICH USUALLY TAKES A DAY OR SO. TODAY I SLID IN THE SNOW AND COULDN'T STOP AND SLID INTO ONCOMING TRAFFIC, LUCKILY I WAS ABLE TO CORRECT AND AVOID A CRASH BUT NOT THERE IS MINIMAL PRESSURE IN MY BRAKES WHICH MAKES IT DIFFICULT TO JUDGE STOPPING THE SNOW WHILE PUMPING BRAKES. PREVIOUSLY THIS HAS HAPPENED WHEN WAS STOPPING AND HIT A PIECE OF CARDBOARD ON THE PAVEMENT AND COULDN'T STOP AND WENT INTO THE INTERSECTION. I HAVE TO MAKE SURE I DON'T BRAKE ON BRIDGES WHERE THE BRIDGE CONNECTORS ARE BECAUSE THIS ALSO CAUSES THE BRAKES TO LOSE PRESSURE. THE ONLY TIME THE BRAKES LOSE PRESSURE IS IF I AM BRAKING WHEN I HIT A BUMP OR SOMETHING THAT MAKES ME SLIDE. THIS HAS BEEN GOING ON FOR ABOUT A YEAR BUT I DIDN'T KNOW HOW TO FILE A COMPLAINT UNTIL I SAW THE ARTICLE LAST WEEK, TODAY IT ACTUALLY HAPPENED AGAIN SO I AM DATING THIS TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939989January 5, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKES MALFUNCTIONED WHILE DRIVING ON THE HIGHWAY AND THE DECELERATION WAS NOT NORMAL. THE DEALER DIAGNOSED THAT THE HYDRAULIC UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939831January 5, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING AT ANY SPEED, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED ALL THE WAY DOWN BUT NOT CLEAR TO THE FLOORBOARD THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. UPDATED 03/03/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939558January 4, 2017
STEERING
WHILE DRIVING THE VEHICLE THE ADVANTAGETRAC AND SERVICE POWER STEERING WARNING MESSAGES APPEARED IN THE INFORMATION CENTER. I DROVE TO MY DESTINATION AND TURNED THE VEHICLE OFF. A HALF HOUR LATER I RESTARTED THE VEHICLE TO SEE IF THE ERROR CODES WERE RESET. AT THIS TIME THE "SERVICE POWER STEERING NOW" WARNING CAME ON AND THERE WAS NO ASSISTED POWER STEERING MAKING THE STEERING WHEEL EXTREMELY HARD TO TURN. I HAD THE VEHICLE DROPPED AT THE DEALERS WHERE I WAS TOLD THERE WAS A RECALL ON THE 2011 MERCURY MILAN FOR THE SAME ISSUE. I WAS FURTHER INFORMED BY THE DEALER THAT THE 2010 MERCURY MILAN WAS NOT INCLUDED EVEN THOUGH BOTH MODEL YEARS HAD THE SAME POWER STEERING COMPONENTS AND SYSTEMS. THE LOSS OF POWER STEERING ON A VEHICLE WHILE DRIVING IS A SERIOUS AND DANGEROUS ISSUE. FORD'S RECALL NEEDS TO BE EXTENDED TO COVER THE 2010 MERCURY MILAN MODEL YEAR ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939663January 4, 2017
SERVICE BRAKES
WHEN I HIT THE BRAKES AND THE ABS IS ACTIVATED THE BRAKES SEEM TO GO OUT. THEY GO ALL THE WAY TO THE FLOOR AND I HAVE TO PUMP THE BRAKES TO GET THEM TO WORK. BUT THAT DOES NOT FIX THE PROBLEM. I HAVE TO CONTINUE TO PUMP THE BRAKES AND SOMETIMES AFTER A WHILE THEY COME BACK BUT OTHER TIMES THEY DO NOT COME BACK RIGHT AWAY. THIS HAPPENS WHEN THE ROAD IS WET OR IF I HAVE TO STOP SHORT. I HAVE A 2009 MERCURY MILAN. THE LAST TIME THIS HAPPENED WAS THE WEEKEND OF NOVEMBER 25TH I HAD TO STOP SHORT AND THE BRAKES WENT OUT. THEY ARE STILL NOT BACK TO NORMAL I HAVE TO CONSTANTLY PUMP THE BRAKES IF I DON'T THE BRAKE IS DOWN TO THE FLOOR. AND I JUST REPLACED THE FRONT BRAKES DURING THAT WEEK. THIS HAS OCCURRED NUMEROUS TIMES WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939140January 3, 2017
AIR BAGS, SERVICE BRAKES
TAKATA RECALL FOR MY VEHICLE. THE AREAS IN FRONT ON THE DASHBOARD LOOK AS THOUGH THE ENTIRE SYSTEM BENEATH THE MATERIAL WANTS TO FALL APART. AS IF THE DASHBOARD IS SLOWING DEFORMING. BRAKES WHEN PRESSING THE BRAKES WHILE DRIVING OVER ROUGH SURFACES, WET SURFACES, DRY SURFACES, OR UNEVEN SURFACES THE BRAKES WILL SIMPLY "GO OUT". THE BRAKE PEDAL WILL GO ALL THE WAY DOWN TO THE FLOOR. ITS ALMOST LIKE THE BRAKES ARE EXPERIENCING A STRONG-WINDED BELCH. THE BRAKES WILL NOT ALLOW THE CAR TO COME TO A FULL STOP EVEN WHEN PRESSING DOWN FULL FORCE ON THE BRAKES. IT TAKES A FEW MOMENTS OF HOLDING THE BRAKE PEDAL DOWN AS HARD AS POSSIBLE IN ORDER FOR THE VEHICLE TO TRULY STOP. ON EVEN-FLAT SURFACES, IF I'M IN A SITUATION WHERE I NEED TO PRESS DOWN ON THE BRAKES IMMEDIATELY, THE BRAKES WILL SIMPLY "GO OUT". THE MANY DIFFERENT SURFACES REFER TO TRAIN TRACKS, FLAT/EVEN PAVED ROADS, WET PAVEMENT ROADS THAT ARE MOIST OR WET STREETS THAT HAVE AN UNEVEN AREAS, OR DRY SURFACES. AFTER SEVERAL ATTEMPTS TO REGAIN THE PROPER FUNCTION OF THE BRAKES, THE FUNCTION WILL COME BACK. I'M FORCED TO PULL OVER TO THE SIDE OF THE ROAD AND TURNING ON THE HAZARD LIGHTS SO I CAN CONSTANTLY "PUMP" THE BRAKE PEDAL. EVERY DAY I GET BEHIND THE WHEEL I'M AFRAID FOR MY LIFE AND OTHERS ON THE ROAD WITH MY VEHICLE BECAUSE THE VEHICLE IS VERY UNSAFE DUE TO THE IMPROPER FUNCTION OF THE BRAKE SYSTEM AND THE POOR AIRBAGS. THE PROBLEM WITH THE BRAKES HAPPENS TO ME EVERY DAY I LEAVE MY NEIGHBORHOOD. IT'S SO UNSAFE TO NOT PRESS THE BRAKES BEFORE LEAVING MY NEIGHBORHOOD. I HAVE TO ROLL OVER THE AREA VERY SLOWLY SO THE BRAKES DON'T "GO OUT". IN THE FRONT OF MY NEIGHBORHOOD, THERE IS A CROSSWALK AND KIDS ARE ALWAYS WALKING PAST THE NEIGHBORHOOD BECAUSE THE HIGH SCHOOL IS RIGHT ACROSS THE STREET. I HAVE TO SLOWLY GO OVER THE ROUGH AREA, WHICH HAS 2 SPEED BUMPS AND BRICK PAVEMENT IN BETWEEN THE TWO SPEED BUMPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939249January 3, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939482January 3, 2017
SERVICE BRAKES
THE CAR WAS IN MOTION WHEN IT HIT A BUMP GETTING OFF A RAMP FROM THE HIGHWAY. THE BRAKE PEDAL BECAME 'SOFT'. HAD TO PUSH THE BRAKE PEDAL TO THE FLOOR IN ORDER FOR THE CAR TO STOP. LOCAL DEALER HAS STATED THAT THIS IS NOT THE FIRST TIME THEY'VE SEEN THIS BRAKE ISSUE ON A CAR BETWEEN 2007 - 2009, FORD FUSION\MERCURY MILAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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