Mercury Milan Complaints

2,579 consumer complaints on file.

#11047766November 21, 2017
AIR BAGS
TAKATA RECALL WAS RECEIVED IN JULY 2016 AND I AM STILL NOT ABLE TO HAVE IT FIXED. THE DEALERSHIPS ARE TELLING ME THAT THE PARTS ARE NOT AVAILABLE AND THIS IS VERY DANGEROUS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047787November 21, 2017
SERVICE BRAKES
WHEN DRIVING AND TRYING TO BRAKE, THE PEDDLE GOES ALL THE WAY TO FLOOR & THE CAR DOES NOT STOP. THIS HAS HAPPENED ON MULTIPLE OCCASIONS. HAVE ALMOST HIT CARS & PEDESTRIANS. THIS IS VERY DANGEROUS AND I DO NOT FEEL SAFE AT ALL WHEN THIS HAPPENS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047928November 21, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047938November 21, 2017
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING UP THE HILL & SLOWED DOWN FOR THE SPEEDBUMP. I STARTED APPLYING THE BRAKES TO TURN RIGHT INTO THE DRIVEWAY BUT THE CAR LUNGED FORWARD, CAUSING ME TO MISS THE DRIVEWAY & TURN INTO THE YARD. AS I STEPPED ON THE BRAKE THE CAR CONTINUED TO SPEED UP SO I SCREAMED AT MY HUSBAND "JAMES I CAN'T STOP THE CAR!" HE YANKED THE HANDBRAKE UP BUT IT DIDN'T STOP OR SLOW DOWN AND THE ENGINE MADE A CONTINUOUS HIGH PITCHED RACING SOUND. WE CRASHED INTO THE HOUSE, DAMAGING IT & BREAKING MY LEFT ARM! THE CAR WAS TOTALED. ALL THIS OCCURRED IN JUST A MATTER OF SECONDS. FORTUNATELY OUR FAMILY WAS IN ANOTHER PART OF THE HOUSE AND WEREN'T INJURED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11047439November 20, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG HAD BEEN PROTRUDING OUT OF POSITION FOR MONTHS. MONTHS LATER, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (HARDEE FORD, 1305 W DANVILLE ST, SOUTH HILL, VA 23970, (434) 447-3133) STATED THAT THE PART WAS NOT AVAILABLE FOR AN EXTENDED PERIOD OF TIME. THE MANUFACTURER WAS NOTIFIED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047543November 20, 2017
AIR BAGS
TAKATA RECALL NOTIFIED BY MAIL MY VEHICLE WAS UNDER AN AIRBAG RECALL IN MID-2016. VEHICLE MANUFACTURER STILL DOES NOT HAVE PARTS TO FIX. VERIFIED WITH MANUFACTURER 11/20/17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047553November 20, 2017
AIR BAGS
TAKATA RECALL. WHEN CALLING DEALERSHIPS THAT ARE BOOKING FOR REPLACEMENT OF TAKATA AIR BAGS, I AM TOLD THE PARTS ARE NOT IN FOR THE MERCURY MILAN AND THEY DO NOT KNOW WHEN THEY WILL BE IN. HOW LONG WILL I HAVE TO WAIT? I AM AFRAID TO DRIVE THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047604November 20, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED REDWOOD FORD AT (707) 468-0091 (1170 S STATE ST, UKIAH, CA 95482) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047273November 19, 2017
AIR BAGS
A RECALL NOTICE WAS RECEIVED FROM FORD MOTOR COMPANY IN JULY 2016 ADVISING OF SAFETY RECALL 16S26. IT STATED THAT THAT WHEN THE PARTS BECAME AVAILABLE I WOULD BE NOTIFIED. TO DATE WE HAVE NOT RECEIVED NOTIFICATION OF THE PARTS BEING AVAILABLE. AFTER RECEIVING NOTIFICATION OF TAKATA'S BANKRUPTCY, A CALL WAS MADE TO HOLMAN LINCOLN, MAPLE SHADE, NJ WHERE THE CAR WAS PURCHASED. THEIR SERVICE DEPARTMENT KNOWS NOTHING OF THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047151November 18, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING
CAR WAS HAVING NO PROBLEMS UNTIL 30 SECONDS AFTER I PUT IT IN DRIVE, THE CAR STARTED BEEPING AND FLASHING THE WARNING SIGN 'SERVICE ADVANCETRAC'IN YELLOW LETTERS AND THEN A MINUTE LATER IT BEEPED AND SAID 'SERVICE POWER STEERING NOW' IN BOLD RED LETTERS. I PARKED MY CAR AT WORK AND THE STEERING WHEEL LOCKED UP AND I COULDN'T GET IT TO BUDGE. HAD TO HAVE MY CAR TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047157November 18, 2017
AIR BAGS
TAKATA RECALL - RECALL ISSUED JUN 1, 2016. PARTS FOR REPAIR ARE STILL NOT AVAILABLE AS OF NOV 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047207November 18, 2017
AIR BAGS
TAKATA RECALL-IT HAS BEEN OVER A YEAR SINCE THE RECALL WAS ISSUED. I'M TOLD THAT DRIVING MY CAR PUTS ME AND MY FAMILY AT RUSH, BUT FORD STILL HASN'T GOTTEN ANYTHING DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047234November 18, 2017
AIR BAGS
TAKATA RECALL 16V384. A RECALL WAS ISSUED IN JUNE 2016 FOR MY VEHICLE REGARDING A POTENTIALLY DEFECTIVE AIRBAG INFLATOR THAT COULD RUPTURE, CREATING A RISK OF PERSONAL INJURY OF DEATH. AS OF NOVEMBER 2017, NO REPAIR HAS BEEN MADE AVAILABLE, WHICH IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046907November 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (ALEX KARRAS LINCOLN, 6760 14TH ST W, BRADENTON, FL 34207) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER STATED THAT THE CONTACT WOULD RECEIVE A SECOND RECALL LETTER. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/13/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046934November 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MUZI FORD (557 HIGHLAND AVE, NEEDHAM, MA 02494, PHONE NUMBER: (800) 296-8360) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046435November 16, 2017
AIR BAGS
TAKATA RECALL - IT'S BEEN A YEAR AND A HALF AND STILL NO REPLACEMENT PARTS HAVE BEEN MADE AVAILABLE. IT'S A LONG TIME TO HAVE TO SUBJECT ONESELF TO SUCH A HIGH-RISK SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046454November 16, 2017
AIR BAGS
"TAKATA RECALL" WAS ISSUED IN JUNE OF 2016. I RECENTLY CONTACTED A FORD DEALER AND WAS TOLD THERE ARE NO PARTS AVAILABLE TO PERFORM THE RECALL. I FEEL THE CAR IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046463November 16, 2017
AIR BAGS
TAKATA RECALL THE PASSENGER FRONTAL AIRBAG INFLATOR WAS RECALLED ON JUNE 1, 2016. I HAVE ASKED MY DEALER, TED BRITT FORD OF FAIRFAX, VA (QUICK LANE, 11200 JAMES SWART CIRCLE, FAIRFAX, VA 22030, 703-659-8431) EVER SINCE IF THEY CAN REPLACE THE PART AND THEY SAY THEY HAVE NOT RECEIVED IT YET. EACH TIME I NEED TO DRIVE MY NEPHEW SOMEWHERE, HE MUST SIT IN THE BACK BEHIND ME BECAUSE OF THIS. HE SAID TO ME THE OTHER DAY, "AUNT [XXX], THEY ARE WAITING FOR YOU OR THE CAR TO DIE SO THEY DON'T HAVE TO DO IT." THIS IS SO TRUE AND IT IS UNACCEPTABLE. PLEASE LOOK INTO THIS LAGGARDLY PERFORMANCE AND SEE IF THE BOTTLENECK CAN BE CLEARED. THANK YOU, [XXX] (VEHICLE IS LISTED UNDER MY HUSBAND,[XXX]) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046511November 16, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (FAMILY FORD, NETCONG, NJ, 973-347-3000) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046532November 16, 2017
AIR BAGS
TAKATA RECALL- MY DEALERSHIP FORD AUTONATION IN WHITE BEAR LAKE MN HAS TOLD ME MULTIPLE TIMES THEY WILL NOT FIX THE RECALL BECAUSE THEY DON'T HAVE THE PARTS. PLEASE LET ME KNOW HOW I CAN GET MY CAR FIXED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Milan