Mercury Milan Complaints

2,579 consumer complaints on file.

#11055118December 17, 2017
SERVICE BRAKES
THIS IS THE SECOND YEAR IN A ROW THAT MY MILAN HAS LOST ALL BRAKES AFTER THE ABS WAS ENGAGED ON A SLUSHY WINTER ROAD. IN 2016 MY WIFE WAS DRIVING AND THE CAR IN FRONT OF HER STOPPED ABRUBPTLY SO SHE HIT THE BRAKES THE CAR ENGAGED THE ABS AND THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. I TOOK IT TO MY MECHANIC HE REPLACED THE ABS MPDULE AND EVERYTHING WAS GOOD UNTIL THE DAY BEFORE YESTERDAY. AGAIN MY WIFE WAS DRIVING THE WEATHER GOT BAD AND THE ROADS TURNED TO SLUSH. SHE SAYS THE CAR FELT LIKE IT WAS TRYING TO APPLY THE BRAKE WHILE SHE WAS NOT. THEN SHE WENT TO SLOW DOWN FOR A CURVE THE ABS ENGAGED THE PEDAL WENT STRAIGHT TO THE FLOOR AND THE CAR LOST CONTROL. SLAMMING INTO THE CURB QUITE HARD. NOW I HAVE TO REPLACE ANOTHER ABS MODULE AS WELL AS HAVE THE CAR INSPECTED FOR ANY OTHER DAMAGE CAUSED BY THE IMPACT AND POSSIBLY PAY FOR THAT. THANKFULLY NOBODY WAS HURT IN EITHER OF OUR INCIDENTS BUT THIS IS A SERIOUS FLAW IN THIS CAR THAT CAN POTENTIALLY HURT OR KILL PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054811December 14, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO BILLINGSLEY FORD (3804 W BROADWAY ST, ARDMORE, OK 73401, (580) 226-3300), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054328December 13, 2017
AIR BAGS
LETTER FROM CONGRESSMAN YODER ON BEHALF OF CONSTITUENT RE THE AVAILABILITY OF REPLACEMENT AIRBAGS AND THE IMPORTANT RECALL STATUS AFFECTING HIS 2007 MERCURY MILAN VEHICLE. *LD UPDATED 12/13/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054017December 11, 2017
AIR BAGS
SINCE RECEIVING THE RECALL NOTICE FOR THE JUNE 1, 2016 RECALL OF THE TAKATA AIRBAG, I HAVE GONE TO BOTH FORD AND LINCOLN DEALERSHIP TO GET IT REPAIRED. I ALSO HAVE FOLLOWED UP WITH CALLS ON MANY OCCASIONS. IT IS NOW DEC. 2017 AND I SPOKE WITH THE FORD CORPORATION TODAY AT 800-392-3673 AND THEY TOO SAY I STILL MUST WAIT. I JUST WANT MAKE A COMPLAINT ABOUT THIS PROBLEM WHICH I'M SURE OTHERS HAVE BROUGHT TO YOUR ATTENTION. ANY HELP IS MOST APPRECIATED. 16V384 NHTSA RECALL MANUFACTURE RECALL NUMBER 16S26
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053854December 11, 2017
SERVICE BRAKES
WHILE BACKING THE VEHICLE DOWN A SNOWY DRIVEWAY THE ABS ENGAGED BRIEFLY. MOMENTS LATER, I HAD TO BRAKE TO ALLOW AN ONCOMING CAR TO PASS, AND THE BRAKES WERE SUDDENLY VERY SOFT, PEDAL WENT ALMOST TO THE FLOOR AND I HAD TO TAKE EVASIVE MANEUVERS ONTO A CURB TO AVOID COLLISION. THE BRAKES REMAINED VERY SOFT AND SPONGY, THOUGH THEY IMPROVED A BIT WITH PUMPING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053877December 11, 2017
AIR BAGS, POWER TRAIN, STEERING
TAKATA RECALL PLUS OTHERS FOR MERCURY MILAN 2010 MANUFACTURED IN 02 AND 03/2010. VEHICLE WAS IN MOTION ALL THE TIME THE ERRORS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053902December 11, 2017
AIR BAGS
TAKATA RECALL: WE HAVE ATTEMPTED MANY TIMES OVER THE YEARS TO GET SERVICE RE: THE TAKATA RECALL ON OUR VEHICLE. THE DEALERSHIPS HAVE NOTIFIED US EACH TIME THAT THEY ARE UNABLE TO GET THE PART(S). WHERE CAN WE TAKE OUR CAR TO GET THIS RESOLVED? I FEEL WE'RE IN DANGER AND NO ONE IS HELPING US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054002December 11, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THE DASHBOARD WAS SWELLING ON THE PASSENGER SIDE OVER THE AIR BAG COVERING. THE CONTACT WAS UNABLE TO SEE THE AIR BAG. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING AND REPAIRS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A NOTICE FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 9/18/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053787December 10, 2017
AIR BAGS
MY CAR IS PART OF A RECALL ON AIRBAGS. WHEN I CHECK OUT YOUR SITE, MY CAR IS ON THE LIST AND A POSSIBLE DANGER TO ME. HOWEVER, THE RECALL STATUS SAYS INCOMPLETE, AND NOT REMEDY. WHAT DOES THAT MEAN? I DO I GET MY CAR FIXED? DO I HAVE TO SUBMIT ANY OTHER FORMS OR DO I CALL A DEALER. I DEFINITELY WANT TO MAKE SURE THAT MY CAR IS LISTED ON THE RECALL LIST. IS THERE A DEADLINE FOR DECEMBER 27TH FOR ME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053228December 7, 2017
AIR BAGS
2008 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE PARTS NECESSARY TO COMPLETE THE RECALL WERE NOT AVAILABLE. UPDATED 12/7/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052802December 6, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOULEVARD FORD LINCOLN OF LEWES (18443 COASTAL HWY, LEWES, DE 19958, (877) 645-2801) CONFIRMED THAT THE REMEDY WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052673December 5, 2017
SERVICE BRAKES
AFTER THE ABS ACTIVATES, THE BRAKES GO SOFT ALL THE WAY TO THE FLOOR AND BRAKING IS DIFFICULT. IT HAS HAPPENED ON ICE PATCHES AS WELL AS HITTING A ROUGH PATCH OF ROAD. THE MALFUNCTION MAKES DRIVING INCREDIBLY SCARY AS I DO NOT KNOW HOW LONG IT WILL TAKE TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052484December 5, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052504December 5, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER IN NORTH LITTLE ROCK, ARKANSAS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052602December 5, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17VS01000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. GANLEY FORD WEST (16100 LORAIN AVE, CLEVELAND, OH 44111, 216-941-9800) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE MILEAGE WAS 17,589. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052174December 4, 2017
AIR BAGS
HAVE NOT BEEN CONTACTED FOR REPLACEMENT OF TAKATA AIR BAG.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052236December 4, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALERS (JIM CLICK FORD IN TUCSON, AZ (888-563-3932) AND JIM CLICK FORD IN GREEN VALLEY, AZ (520-3204-650) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052323December 4, 2017
AIR BAGS
TAKATA RECALL I CALLED GALLAGHER FORD IN ELKO,NV, FOR FREE REPLACEMENT. THEY SAY THEY HAVE NO REPLACEMENT PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052385December 4, 2017
SERVICE BRAKES
BRAKE PEDAL GOES SOFT AND CAR FAILS TO STOP OR TAKES PROLONGED TIME TO COME TO A STOP. IF YOU PUMP BRAKE PEDAL REPEATEDLY THE PEDAL WILL STIFFEN BUT GRADUALLY GOES TO THE FLOOR. THE CAR HAS BEEN TO THE DEALER SPECIFICALLY FOR THIS PROBLEM AT LEAST TWICE WITH NO RESOLUTION. RECENTLY HAD DEALER INSTALL NEW BRAKE FRONT AND REAR AND THIS HAS NOT ABATED THE PROBLEM. PRINTED DOCUMENTATION FROM NHTSA WEBSITE AND MADE THE DEALERSHIP AWARE OF THE NHTSA INVESTIGATION. DEALERSHIP PERSONNEL STATED THEY WERE AWARE OF THE ISSUE BUT NOTHING FORMAL HAS BEEN ISSUED FROM FORD MOTOR COMPANY. BRAKING PROBLEM HAS BEEN ONGOING BUT PERIODIC FOR ALMOST A YEAR. LATEST OCCURRENCE WAS THREE TIMES ON MON 12/04/17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052083December 3, 2017
SERVICE BRAKES
2 BRAKE WARNING LIGHTS APPEARED ON DASH. BRAKE PEDAL SOFT AND WENT TO FLOOR. VERY LITTLE BRAKING POWER . ALMOST ROLLED THROUGH INTERSECTION. 76 YEAR OLD LADY (MY MOTHER) TERRIFIED TO DRIVE THE CAR. TAKING TO DEALER TOMORROW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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