Mercury Mariner Complaints

1,512 consumer complaints on file.

#10587199May 8, 2014
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, A POPPING NOISE EMITTED FROM THE STEERING COLUMN AND THEN THERE WAS AN IMMEDIATE LOSS OF POWER STEERING. THE STEERING WHEEL REQUIRED FORCE IN ORDER TO MANEUVER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE ELECTRONIC STEERING ASSIST WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE 159,000. UPDATED 6/24/14*CN UPDATED 06/26/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586910May 7, 2014
ENGINE, POWER TRAIN
WHILE DRIVING THE AUTO JUST STOPPED AND THE CHECK ENGINE LIGHT CAME ON AND STAYED ON. I TURNED THE AUTO OFF AND RESTARTED. IT DID THIS THREE TIMES BEFORE I ARRIVED BACK HOME. TOOK IT TO HAVE A DIAGNOSTIC TEST ON THE ENGINE AND CODE P2111 - THROTTLE ACTUATOR STOCK OPEN WAS THE RESULTS. THIS IS THE SECOND TIME THIS HAPPENED. THE FIRST TIME WAS 2 OR 3 MONTHS AGO BUT THE CHECK ENGINE LIGHT DID NOT COME ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586997May 7, 2014
VEHICLE SPEED CONTROL, SERVICE BRAKES, ENGINE
WHILE I WAS DRIVING ON HWY DOING 75MPH MY MERCURY MARINER 2009 IT SUDDENLY LOSS POWER AND (WHILE ENGINE WAS RUNNING) I COULD NOT ACCELERATE. "TOOL" LIGHT CAME ON. I COULD NOT DO ANYTHING TO REGAIN SPEED (ACCELERATOR WAS DISABLE) AND THE ONLY FIX WAS TO SHUT DOWN THE ENGINE AND RE-START. VEHICLE WILL START AND WORK NORMALLY I TOOK TO THE MECHANICS THE NEXT DAY HE SAID THAT NO CODES CAME UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586615May 5, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION SLIPPED AND CAUSED THE VEHICLE TO SUDDENLY DECELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION WAS DAMAGED DUE TO DEFECTIVE BALL BEARINGS. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586703May 5, 2014
ENGINE AND ENGINE COOLING, POWER TRAIN
I WAS DRIVING THROUGH MY NEIGHBORHOOD ON THE WAY HOME FROM GOING OUT TO DINNER. I WENT AROUND A CURVE AND THEN WHEN I STARTED GOING UP A SLIGHT HILL, THE ENGINE SURGED. I DIDN'T THINK TO MUCH ABOUT IT UNTIL I LOST ALMOST ALL POWER. I COULD NOT GET UP TO A SPEED HIGHER THAN 5 MILES PER HOUR. I WAS ABLE TO GET WITHIN ONE BLOCK OF MY RESIDENCE. I WAITED FOR ABOUT AN HOUR AS I LOOKED UP THE DIAGNOSTIC CODE THAT MY ODB2 SCANNER GAVE ME. I FOUND OUT THAT IT IS CODE P2111, THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN. I WENT BACK TO MY CAR, AFTER ABOUT AN HOUR, AND IT STARTED JUST FINE. I WAS ABLE TO DRIVE MY SUV TO MY LOCAL FORD DEALER, WITH SOMEONE IN ANOTHER CAR FOLLOWING TO MAKE SURE THAT I DIDN'T HAVE A REPEATING ISSUE. I DID A NIGHT KEY DROP TONIGHT, THE SAME DAY AS WHEN THE ISSUE HAPPENED. I INCLUDED THE WARRANTY LETTER THAT I HAD RECEIVED FROM FORD REGARDING THE THROTTLE BODY REPLACEMENT. I CANNOT UNDERSTAND WHY FORD WOULD NOT ISSUE AN OFFICIAL RECALL TO FIX THIS ONGOING PROBLEM. I FEEL VERY FORTUNATE THAT I WAS NOT ON A BUSY INTERSTATE HIGHWAY OR OTHERWISE CONGESTED ROAD WHEN THIS HAPPENED. WILL THERE HAVE TO BE NUMEROUS REPORTS OF FATALITIES OR SERIOUS PROPERTY DAMAGE BEFORE THIS ISSUE IS ACTUALLY RECTIFIED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586389May 4, 2014
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I HAD TWO SEPARATE OCCASIONS OF MY CAR STALLING IN THE PAST THREE DAYS. ON MAY 1ST I WAS TRAVELING AT ABOUT 40 MPH WHEN MY WRENCH LIGHT CAME ON AND THE CAR STALLED OUT. FORTUNATELY THERE WAS A MEDIAN RIGHT BY ME AND I WAS ABLE TO HURRY UP AND MOVE OVER BEFORE THE CAR CAME TO A COMPLETE STOP. ON MAY 3RD I WAS TRAVELING AT ABOUT 35 MPH WHEN THE WRENCH LIGHT CAME ON AND MY CAR STALLED OUT IN MIDDLE OF THE ROAD. THIS TIME I WAS STUCK IN MIDDLE OF THE ROAD BUT NO ONE WAS BEHIND ME. I WAS ABLE TO RESTART THE CAR AND CONTINUE DRIVING. IF THIS HAD HAPPENED ON THE MAIN ROAD THEN THERE WOULD HAVE BEEN A GOOD CHANCE OF AN ACCIDENT OCCURRING AND HARMING ME OR MY CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586075May 2, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
THE VEHICLE SUDDENLY ACCELERATED AND THEN SLOWED DOWN RAPIDLY. PULLED OVER AND PUT CAR IN PARK AND TURNED IT OFF. CALLED MY UNCLE WHO IS A MECHANIC AND WAS NOT TO SURE AS TO WHAT COULD HAVE HAPPENED SINCE HE WAS NOT THERE. STARTED CAR AND REVVED THE ENGINE TO SEE IF ANYTHING UNSAFE HAPPENED. CAR SEEMED OK AND WAS ABLE TO DRIVE IT HOME. MECHANIC LOOKED AT IT THE NEXT DAY BUT COULD NOT FIND ANYTHING WRONG HE SAID OR DUPLICATE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585811May 1, 2014
STEERING
STEERING WHEEL SHAKING. VIBRATING, AS IF QUICKLY TURNING ON AND OFF BETWEEN SETTINGA. TONIGHT MY POWER SEARING WENT OUT ON MY WAY HOME FROM WORK.I WORK 60 HRS A WEEK. IN A BAD NEIGHBORHOOD. I CAN'T AFFORD FOR THIS VEHICLE TO GO OUT ON ME. AND NOW IT IS. AND MERCURY WONT HELP ME. THEY WILL PLAY DUMB AND STAND BY WHILE THE WHOLE VEHICLE FALLS APART AS I WRITE THE LAST CHECK OF THE $24,000 CAR NOTE NEXT MONTH. HOW CONVENIENT. JUST AFTER THE WARRANTY ENDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585945May 1, 2014
POWER TRAIN, ENGINE
THE TRUCK SHUTS OFF WHEN I COME TO A COMPLETE STOP. IT USUALLY HAPPENS WHEN I'M ATTEMPTING TO STOP AT A YELLOW LIGHT TO AVOID RUNNING THE RED LIGHT. IF THE TRUCK COME FROM A HIGH RATE OF SPEED (45 MPH) TO (0 MPH) IT JUST TURN OFF. I'M AFRAID SOMEONE IS GOING TO RUN INTO THE BACK OF ME WHEN THE LIGHT TURN GREEN BECAUSE THE DRIVER EXPECTS ME TO MOVE WHEN THE LIGHT TURN GREEN. I THINK THIS IS VERY DANGEROUS FOR A VEHICLE TO JUST STOP. IT HAS HAPPENED ABOUT 20 TIMES SINCE 03-29-2014. I WAS TOLD BY TWO MECHANICS THAT IT'S THE TORQUE CONVERTER AND THAT THERE IS A RECALL ON THE FORD ESCAPE FOR THIS SAME PROBLEM. I BELIEVE THE PARTS ARE THE SAME FOR FORD AND MERCURY AND I WANT IT TO BE KNOWN THAT MERCURY VEHICLES ARE HAVING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584127April 22, 2014
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE POWER LIFTGATE FAILED TO OPEN AFTER SEVERAL ATTEMPTS. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584247April 22, 2014
POWER TRAIN
THROTTLE OPENS AND CLOSES INADVERTENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583875April 21, 2014
STEERING
FOR MANY WEEKS THE STEERING OF THE MARINER HAS BEEN "TWITCHING." THEN A FEW MORE WEEKS LATER, AT THE TIME WE WOULD START THE VEHICLE THE STEERING WOULD NOT BE WORKING MAKING IT VERY HARD TO TURN. WE WOULD JUST RESTART THE VEHICLE AND IT THE STEERING WOULD BE BACK. NOW THE STEERING WILL QUICK AS WE ARE GOING DOWN THE ROAD. THIS IS VERY UNSAFE AND HAS THE POTENTIAL TO CAUSE AN ACCIDENT. THE VEHICLE IS VERY HARD TO MANEUVER WHEN THE STEERING QUITS, AND IF IT WERE TO QUIT AS YOU WERE MAKING A TURN OR IN A SHARP CURVE, THE OUTCOME COULD POSSIBLY BE VERY BAD. THIS IS CLEARLY A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583718April 20, 2014
SERVICE BRAKES
WAS DRIVING 50MPH AND CAR SHUTS OFF AND WARNING SAYS PULL OVER AFTER DOING SO I TRY TO START IT CAR DIDN'T START TILL THE 3RD CRANK AFTER IT STARTED I STARTED TO DRIVE WHEN I PRESSED THE BRAKE THE PEDAL WAS REALLY HARD AND THE BRAKE LIGHT AND ABS LIGHT CAME ON I TOOK IT TO THE FORD DEALER SHIP IN NAPERVILLE IL AND THEY DIAGNOSE THAT THE HCU (HYDRAULIC CONTROL UNIT FOR ABS) IS BAD $3900 SMART JUNCTION BOX AND POSSIBLY THE MASTER CYLINDER IS BAD GAVE ME A $5200 ESTIMATE FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583476April 18, 2014
ELECTRICAL SYSTEM
REPEATED PROBLEMS WITH VEHICLE NOT STARTING. FORD DEALER REPLACED LOCK MODULE AND IGNITION CYLINDER. TOTAL COST $526.50. I PURCHASED VEHICLE NEW, AND SERVICED ONLY AT FORD DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582966April 15, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
ABS AND EMERGENCY BRAKE LIGHT CAME ON SPONTANEOUSLY. BRAKING ABNORMAL AND UNABLE TO STOP VEHICLE. BRAKING SYSTEM NOT WORKING. NEUTRAL AND HAD TO DO SHOULDERS TO CONTROL VEHICLE AND SLOW DOWN GRADUALLY. VERY DANGEROUS! *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582970April 15, 2014
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE, THE POWER STEERING ASSIST SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME DIFFICULT TO TURN. THE CONTACT INDICATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE TORQUE SENSOR KIT WAS FAULTY. THE TORQUE SENSOR WAS REPLACED AND THE DEFECT WAS REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 110,786.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579500April 14, 2014
POWER TRAIN
MY 18 YEAR OLD SON WAS DRIVING MY 2007 MERCURY MARINER, WHEN IT STARTED MAKING LOUD NOISES AND SHAKING LIKE CRAZY, HE WAS BARELY ABLE TO KEEP THE VEHICLE RUNNING TO GET HOME. WHEN MY HUSBAND LOOKED AT VEHICLE AND SAW WHAT IT WAS DOING, HE THINKS THE TRANSMISSION HAS GONE OUT ON IT. WE HAD DRIVEN THE VEHICLE TO CHURCH SUNDAY MORNING (SAME DAY) AND THERE WAS NO SIGNS OR SYMPTOMS OF ANY KIND OF PROBLEM. I PURCHASED THE VEHICLE USED, AND IT HAS NOT HAD A PROBLEM EXCEPT FOR THE SHIFTER HAD TO BE REPLACED ABOUT 3 MONTHS AGO...MECHANIC STATED THAT THERE HAD BEEN SOMETHING SWEET SPILLED INSIDE OF THE SHIFTER, HOWEVER, I DRIVE THE VEHICLE 99.9% OF THE TIME AND I DRINK WATER...... AFTER RESEARCHING AND READING ALL THE COMPLAINTS ON THIS VEHICLE ON THIS WEBSITE, I DO REALIZE THAT THERE IS A MANUFACTURED DEFECT IN THE TRANSMISSION AND THE SHIFTER. HOW AND WHY HAS THERE NOT BEEN A RECALL ON THESE VEHICLES? WHY DIDN'T SOME OF THE WARNING LIGHTS COME ON? WE ARE VERY FORTUNATE THAT THIS HAS NOT HAPPENED BEFORE NOW AND CAUSED US TO HAVE AN ACCIDENT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579158April 11, 2014
ENGINE
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THE VEHICLE INTERMITTENTLY STALLED WHILE DRIVING VARIOUS SPEEDS AND AFTER STARTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000. UPDATED 06/17/14*LJ UPDATED 8/21/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578766April 9, 2014
STEERING
CAME TO A STOP, BEGAN TO TURN LEFT, STEERING WHEEL JERKED TO ONE SIDE THEN POWER STEERING GAVE OUT MID TURN, ON A BUSY STREET, CROSSING OVER TWO LANES OF TRAFFIC. IT IS NEARLY IMPOSSIBLE TO STEER THE VEHICLE WHEN THIS HAPPENS. THIS HAS ACTUALLY HAPPENED A HANDFUL OF TIMES AT THIS POINT. FORD DEALER CAN'T FIGURE IT OUT, SO I'M STUCK WITH AN UNSAFE VEHICLE TO DRIVE. HOW HAS THIS VEHICLE NOT BEEN RECALLED!? IT'S NOT LIKE IT'S SMALL ISSUE LIKE RADIO PROBLEMS, THIS IS A SAFETY ISSUE!!!!! IF YOU PARK THE VEHICLE AND SHUT IT OFF, THEN RESTART IT, THE STERLING WILL THEN WORK AGAIN (UNTIL NEXT TIME IT GIVES OUT) IT'S ALMOST LIKE RESTARTING THE CAR IS REBOOTING THE SYSTEM. EITHER WAY, VERY SCARY WHEN YOU'RE DRIVING AND YOU HAVE NO WARNING THAT YOUR POWER STEERING IS GOING TO FAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577046April 3, 2014
ENGINE
THE CAR JUST LOST POWER WHILE DRIVING. SURGED A BIT THEN WAS OPERATING AT REDUCED POWER LIKE IT WAS LIMPING EVENTUALLY IT JUST STALLED AND THE GAS WOULD JUST REV THE ENGINE. FORD FIXED THE CAR UNDER WARRANTY. IF THIS HAS HAPPENED AT HIGHWAY SPEEDS IN TRAFFIC IT WOULD HAVE CAUSED A SEVERE ACCIDENT AS CARS WOULD HAVE BEEN DODGING A STALLED CAR AT HIGHWAY SPEEDS-. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mariner