Mercury Mariner Complaints

1,512 consumer complaints on file.

#10923960November 3, 2016
STEERING
DROVE TO WORK ABOUT 15 MILES AND SHUT VEHICLE OFF. THEN STARTED VEHICLE TO MOVE VEHICLE TO ANOTHER SPOT AND STEERING WAS TIGHT AND ON DASH IT SAID POWER STEERING ASSIST FAULT. WAS UNABLE TO STEER CAR. CALLED FORD CUSTOMER CARE BECAUSE I WANTED TO KNOW IF MY VEHICLE HAD BEEN FIXED WITH CAMPAIGN14V284000 AND WAS TOLD CAMPAIGN WAS CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923997November 3, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THERE WAS A CLICKING LOUD NOISE COMING FROM THE STEERING WHEEL WHEN MAKING A TURN, THE POWER ASSIST SYSTEM FAULT WARNING LIGHT ILLUMINATED. THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE APPROXIMATELY WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924181November 3, 2016
STEERING
RECEIVED FORD RECALL #14S05 IN JULY OF 2014, FOR A "LOSS OF ELECTRIC POWER STEERING ASSIST" IN AFFECTED VEHICLES. THE RECALL NOTICE INDICATED THAT FORD WOULD PERFORM A "SOFTWARE UPDATE", OR, "REPLACE AFFECTED COMPONENTS FOR FREE OF CHARGE". TOOK MY VEHICLE TO A NEARBY FORD DEALERSHIP, HAD THE RECALL "SOFTWARE UPDATE" PERFORMED ON MY VEHICLE. AFTER THE "SOFTWARE UPDATE" WAS PERFORMED ON MY VEHICLE, MY VEHICLE SUFFERED A COMPLETE LOSS OF POWER STEERING ASSIST, REQUIRING THE REPLACEMENT OF THE ENTIRE STEERING COLUMN. THIS WAS THE EXACT REASON FORD HAD ISSUED RECALL #14S05 IN THE FIRST PLACE AND THE EXACT COMPONENTS FORD SAID IT WOULD REPLACE AS PART OF RECALL #14S05. FORD HAS SINCE REFUSED TO PAY FOR, OR, REIMBURSE ME FOR THE COST OF THIS REPAIR UNDER THE PREMISE THAT THE "SOFTWARE UPDATE FIXED THE POWER STEERING ASSIST DEFECT". AS A RESULT, FORD CONTINUES TO PERPETUATE INCREASED RISK OF ACCIDENTS AND SUBSEQUENT INJURY TO OWNERS OF THE AFFECTED VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919918October 28, 2016
VISIBILITY:SUN/MOON ROOF ASSEMBLY
AS I WAS DRIVING 55 MPH ON A US ROUTE (NO OVERPASSES IN THE AREA), I HEARD WHAT SOUNDED LIKE A GUN SHOT AND THEN THE GLASS OF MY SUNROOF SHATTERING. THE INTERIOR SHADE WAS CLOSED SO I COULD NOT SEE THE DAMAGE IMMEDIATELY. WHEN I PULLED OFF THE ROAD THERE WAS A LARGE HOLE IN THE CENTER OF THE SUNROOF GLASS AND THE GLASS WAS RAISED UPWARDS AS THOUGH IT HAD BEEN IMPACTED FROM AN OBJECT THROWN FROM INSIDE THE VEHICLE. THERE WAS NO EVIDENCE OF ANY OBJECT THAT MIGHT HAVE IMPACTED IT FROM THE OUTSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919251October 27, 2016
POWER TRAIN
I WAS DRIVING ABOUT 60 MILES AN HOUR ON AN EXPRESSWAY WHEN THE THROTTLE CONTROL/POWERTRAIN INDICATOR LIGHT CAME ON AND I COULD NO LONGER ACCELERATE THE VEHICLE. AS I PULLED OVER TO STOP, THE VEHICLE LURCHED FORWARD MULTIPLE TIMES BEFORE I WAS ABLE TO SHUT THE ENGINE OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919280October 27, 2016
POWER TRAIN
INTERMITTENTLY LOOSING POWER, INTERMITTENT WRENCH LIGHT. POWER LOSS HAPPENS WHEN GOING UP HILL FROM A STOP OR EVEN WHEN AT A RATE OF SPEED ON THE FREEWAY. GOES COMPLETELY LIMP, BUT DOES NOT SHUT OFF. ALMOST REAR ENDED BY A SEMI YESTERDAY MORNING. THE WRENCH LIGHT GOES OFF AND STAYS OFF FOR A BIT ONCE YOU SHUT THE CAR OFF, MAKING DIAGNOSES VERY HARD. WHAT ONCE WAS SO INTERMITTENT IT WAS THOUGHT TO BE A FLUKE, IS HAPPENING WITH MORE REGULARITY. AND I SEE OTHER COMPLAINTS BUT NO RECALL FOR THIS ISSUE, SO I KNOW I AM NOT THE ONLY ONE HAVING THIS EXTREMELY DANGEROUS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919135October 26, 2016
SERVICE BRAKES
THE ABS SYSTEM TURN OFF, TOOK TO SHOP THEY COULD NOT FINE TROUBLE IT HAD RESET. TODAY SAME THING ABS TURN OFF. WILL TAKE IT IN IF IT DOES NOT RESET. BOTH TIMES THAT IT TURN OFF CAR WAS PARKED AND I WAS JUST STARTING IT TO LEAVE..*I WOULD SEE A WARNING THAT SAYS 'REGEN BRAKE FAILURE.' *THE ABS JUST WENT OUT ONE DAY WHILE COMING HOME FROM THE STORE, AND WOULD RESET WHEN THE CAR SAT FOR A WHILE. AND SYRE WAS NOT FUN TO DRIVE, BUT UNLESS IT STAYED OFF THERE WAS NOT MUCH THEY COULD DO AT FORD TO FINE OUT WHAT WAS GOING ON. IT WENT OFF AND STAYED OFF AND THEN FORD FIXED IT, REPLACED THE ABS MODULE IT HAS BEEN O.K. SINCE THEN. I DID NOT LIKE THE PRICE OF THE REPAIR AT $1933.03. I DO NOT THINK A WOMEN WOULD BE ABLE TO STOP HER CAR IF THIS HAPPEN TO HER WHILE DRIVING YOU NEED TOO MUCH PUSH ON THE BRAKE TO STOP EVEN WHEN GOING SLOW, AND IF GOING THE SPEED POSTED TWO FEET MAYBE*SMCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918745October 25, 2016
STEERING
MY POWER STEERING WENT OUT AND ON THE DASH IT SAID "POWER STEERING ASSIST FAULT". I TOOK IT TO THE FORD DEALERSHIP AND THEY SAID THE TORQUE SENSOR WENT OUT AND THE ELECTRIC STEERING COLUMN HAS TO BE REPLACED. THERE WAS A RECALL ON THE TORQUE SENSOR IN 2014, RECALL 14S05, AND THEIR SOLUTION WAS TO DO A SOFTWARE UPDATE INSTEAD OF REPLACING THE STEERING COLUMN. WHEN I CALLED FORD'S CORPORATE OFFICE ABOUT THIS THEY SAID THEY HAVE NOT DECIDED TO PAY FOR THE STEERING COLUMN TO BE REPLACED. I AM FILING THIS COMPLAINT BECAUSE THE SOLUTION TO THE RECALL DID NOT FIX THE PROBLEM BECAUSE THE TORQUE SENSOR STILL FAILED AND FORD SHOULD BE RESPONSIBLE. I KNOW THERE IS AN ONGOING INVESTIGATION ABOUT THIS ISSUE AND HOPEFULLY FORD WILL DO THE RIGHT THING AND REIMBURSE EVERYONE THAT HAS HAD TO PAY FOR THIS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918610October 24, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES FAILED. THE ANTILOCK BRAKES AND REGENERATIVE BRAKES DISABLED WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF ROAD. THE VEHICLE WAS TOWED HOME. THE CONTACT ALSO STATED THAT THE WARNING INDICATORS ILLUMINATED APPROXIMATELY TWENTY TIMES BEFORE THE ACTUAL FAILURE. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917528October 20, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE THE VEHICLE WAS STATIONARY, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917605October 20, 2016
VEHICLE SPEED CONTROL
WHEN INTERING TO TUNNEL MY CAR SUDDENLY SPEED UP IT FELT LIKE I HAD THE GAS PEDLE DOWN TO THE FLOOR. EVEN WHILE HOLDING THE BRAKE ALL THE WAY DOWN, THIS DID NOT SLOW THE CAR DOWN MUCH. THERE WERE NO WARNING LIGHTS OR CHECK ENGINE LIGHTS ON THEN OR NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916250October 15, 2016
ELECTRICAL SYSTEM
MY 2005 MERCURY MARINER PREMIER HAS A PROBLEM WHEN DRIVING THAT THE LEFT AND RIGHT DOOR SHOWS THEY ARE AJAR. AND IT CYCLES BACK AND FORTH ACROSS THE DASH BOARD, YOU HEAR A BEEP THEN THE MESSAGE IS DISPLAYED ON THE DASHBOARD . WHEN THE CAR IS PARKED AND LOCKED THE ALARM GOES OFF BETWEEN FIVE AND 10 TIMES A NIGHT DRAINING THE BATTERY. THIS HAS STARTED ABOUT A YEAR AND HALF AGO. I TOOK MY CAR INTO A FORD DEALERSHIP ON SEPTEMBER 27,20016 TO BE REPAIRED. I HAD THE CAR IN THEIR CAR CARE FOR TWO AND ONE HALF WEEKS ONLY TO FIND OUT THAT THE PART FOR THE RIGHT SIDE THE CABLE AND HANDLE ASSEMBLY IS RECALLED AND THERE IS NO REPLACEMENT AT THIS TIME AND NO ESTIMATED TIME FRAME FOR IT TO BE AVAILABLE. I SPENT $544.00 ON A RENTAL AND $604.39. I STILL DO NOT HAVE THE PROBLEM FIXED AND FORD DEALER SAYS IT HAS NO TIME ESTIMATE WHEN IT CAN BE REPAIRED IF ANY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915428October 11, 2016
SERVICE BRAKES, STEERING, WHEELS
POWER STEERING STOP WORKING COULD NOT TURN THE STEERING WHEEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914176October 6, 2016
STRUCTURE:BODY, STEERING, SUSPENSION
THE FRONT SUB-FRAME HAS COMPLETELY RUSTED OUT. WE LIVE IN A SALT ZONE (MICHIGAN). THERE IS ALSO VISIBLE CORROSION THROUGHOUT THE EXTERIOR. WE WERE DRIVING AND THE FRONT PASSENGER WHEEL STARTED BOWING OUT AND WE STARTED VIBRATING. WE GOT TO SAFETY BEFORE ANYTHING HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913907October 5, 2016
ENGINE, STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE DISPLAYED "POWER STEERING FAULT" WARNING MESSAGE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914078October 5, 2016
ENGINE, STEERING, UNKNOWN OR OTHER
MY WIFE WAS DRIVING ON HER WAY HOME, AND OUT OF NOWHERE THE STEERING FELT WEIRD, AND WHILE DRIVING THE CAR SHUT OFF. NO POWER STEERING OR POWER BRAKES (DUE TO ENGINE SHUTTING OFF) AND WE DO NOT KNOW WHY THIS HAPPENED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10913743October 4, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING TORQUE SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911044October 2, 2016
ELECTRICAL SYSTEM, POWER TRAIN
QUITS RUNNING WHILE CAUTION WITH EXPLANATION IN MIDDLE LIGHT APPEARS AND WRENCH LIGHT APPEARS. THEN NOTIFICATION TO STOP AT ONCE SAFELY. THIS HAS HAPPENED ON FREEWAY. AFTER 15-20 MINUTES CAR WILL CRANK AGAIN BUT MAY ONLY GO A FEW FEET AND STALL AGAIN, NEAR DEATH EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910244September 28, 2016
POWER TRAIN
WRENCH LIGHT ON MERCURY MARINER 2011 WITH SLOW (20-40MPH MAX) AND ROUGH RIDE HOME. YESTERDAY WHILE LEAVING WORK, I TURNED RIGHT OUT OF THE PARKING LOT ONTO THE MAIN ROAD. IMMEDIATELY MY MARINER HESITATED, JERKED FORWARD, AND A WRENCH LIGHT CAME ON. MY SUV SLOWLY ACCELERATED TO 20MPH AND STRUGGLED TO GET TO 40MPH. IT ROAD ROUGH AND I WASN'T SURE IF IT WOULD STALL OR NOT; HOWEVER, I WAS ABLE TO SLOWLY MAKE IT HOME. I LOOKED UP THE WRENCH LIGHT AND LEARNED I WAS LIKELY HAVING A THROTTLE BODY OR POWERTRAIN PROBLEM. I FOUND ONLINE THAT THE DEALER WOULD FIX IT, BUT UNFORTUNATELY, THAT WAS ONLY THROUGH JANUARY 2015 AND HAD EXPIRED (BEFORE THE DEALER EVEN SOLD ME THE SUV.) I STARTED THE SUV THIS MORNING TO TAKE TO THE DEALER TO GET FIXED, BUT THE WRENCH LIGHT HAS GONE OFF AND THERE IS NOT PROOF TO SHOW THE DEALER OF THE PROBLEM. I AM LOOKING INTO REPLACING THE THROTTLE BODY AT MY OWN COST AS A PREVENTIVE NATURE. I WISH I WOULD HAVE KNOWN OF THIS BEFORE THE DEALER SOLD ME THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910064September 27, 2016
STEERING
IT STARTED OFF WHEN YOU GET ON THE FREEWAY YOU HAVE TO HOLD THE STEERING WHEEL TIGHT BECAUSE IT JUMPS IN THE NEXT LANE. AND IT'S HARD TO STEER ESPECIALLY TRYING TO TURN AND GUIDE IT GOING STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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