Mercury Mariner Complaints

1,512 consumer complaints on file.

#11563540January 4, 2024
STEERING, ELECTRICAL SYSTEM
My SUV was part of a recall due to the electronic power steering failing. My SUV was allegedly repaired by the cheapest of the three available options (computer reset or some such process). I bought my SUV in 2020. The electronic power steering slowly started going out intermittently and then more frequently over time, but is now completely out. The dealer tested my SUV and stated that the entire steering column needs to be replaced. They claim that the problem has nothing to do with the recall, but I don't believe them. My issue is the exact same issue that prompted the recall in the first place. I should not have to pay for a failed recall repair. I think it's possible that the original dealership faked the repair, or simply chose the cheapest (but not proper) option to save themselves time and money. My shoulder is now damaged due to driving without power steering for so long. I need an honest evaluation of my vehicle and an investigation into whether or not the original dealer performed the proper repair. I would assume that the issue wouldn't come back if it had been repaired properly the first time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563086January 2, 2024
STEERING
The contact owns a 2010 Mercury Mariner. The contact stated that while driving at approximately 5 MPH and attempting to park the vehicle, the power steering became inoperable. The power steering failure message was displayed. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560107December 14, 2023
STEERING
The contact owns a 2009 Mercury Mariner. The contact stated that while at a complete stop, the steering wheel was jerking independently. There was no warning light illuminated. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed. The contact stated that the power steering warning light was illuminated. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558997December 7, 2023
STEERING
Lost all power steering. Cannot steer or turn my steering wheel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558739December 6, 2023
FUEL/PROPULSION SYSTEM
Charcoal canister and purge valve defective stuck at open. Check engine light, dropped fuel economy. Forced vehicle to shut off engine and no power, stop on freeway at full speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553789November 6, 2023
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated while driving 35 MPH and making a turn, the steering wheel seized temporarily. The contact stated that the failure recurred intermittently while driving, and the vehicle lost power steering functionality. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact stated that she turned off and restarted the vehicle several times; however, the failure persisted. The contact's husband assisted her in driving the vehicle to the residence. The dealer was notified of the failure and informed the contact that a fee would be charged for a diagnostic test. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553795November 6, 2023
STEERING
The contact owns a 2008 Mercury Mariner Hybrid. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The Power Steering Assist Fault message was displayed. The contact was able to drive to her destination. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 226,118.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552540October 30, 2023
STEERING
The electronic power steering is not working and have already replaced the torque sensor twice. I need a ECM and steering column to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552653October 30, 2023
STEERING
The contact owns a 2010 Mercury Mariner. The contact stated while attempting to pull out of a parking space, she became aware that the electronic power steering was not functioning properly. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547303September 29, 2023
HYBRID PROPULSION SYSTEM
The contact owns a 2007 Mercury Mariner. The contact stated while driving 50 MPH, the engine started to overheat, after which the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway to let the engine cool down. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure had since become a regular occurrence. The engine overheated warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V526000 (Hybrid Propulsion System) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 247,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546074September 22, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and failed to accelerate above 10 MPH. The contact was able to pull to the shoulder of the roadway, after which the vehicle stalled. After restarting the vehicle, the vehicle briefly returned to normal functionality, but the failure reoccurred. The vehicle was taken to an independent mechanic, who diagnosed a failure with the throttle body. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program 13N03, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545897September 21, 2023
POWER TRAIN
The contact owns a 2008 Mercury Mariner. The contact stated that while idled at a stop, the maintenance warning light illuminated. The contact then stated that while the accelerator pedal was depressed the vehicle failed to accelerate. The contact then stated that he had to apply pressure to the accelerator pedal to increase the RPMs to approximately 3000 to allow the vehicle to proceed forward. Additionally, the contact stated that the brake pedal had to remain depressed to stop the vehicle from rolling on an incline when the vehicle failed to shift in 2nd gear. The contact stated that the vehicle was inspected by a family friend who determined the potential failure was related to NHTSA Campaign Number: 15V606000 (Power Train). The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 309,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543619September 9, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
My vehicle keeps throwing codes for the EVAP system. I have noticed many of these vehicles have to have their Purge Valve Cannister replaced along with the selenoid for it. I have to replace mine. Is that not a defect if the vehicle? I have owned several vehicles and never had this issue with any of them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542465September 4, 2023
STEERING
Purchased used car in what appeared to be very good condition. Within a few months, Power Steering Failure. Very difficult and dangerous to drive without power steering. Need car for work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538597August 15, 2023
STEERING
About 3 months ago, my power steering started to fail. After researching to find out the problem, we learned that my car does not have a power steering pump, as it is electronic. I learned that my car had a recall from Ford pertaining to the power steering failing. I called Ford and they told me that my car was part of the recall and was "fixed" in 2015. A month ago I took it to a Ford dealership to have them do a diagnostic on my car and they informed me that it was my power steering torque sensor, which I already knew this by researching the issue. The issue now lies in the fact that the part is on back order and there is no available date. I believe that Ford should have replaced the parts needed instead of doing a "bandaid fix" by doing a software update, which they knew would not be the fix to the problem. Ford got away with not fixing something that is very dangerous to those who drive the Mercury Mariners. Mine is an 2009 and it is now dangerous on the highways to drive. I would like to add that while driving my car now with this issue, my battery light comes on, which is also a known issue to Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538243August 13, 2023
FUEL/PROPULSION SYSTEM
I bought a 2010 Mercury Mariner on June 22, 2023 from a local dealer. There are several recalls associated with the make and model of the vehicle, but they do not appear to be associated with the VIN on my vehicle. However, the recalls on the vehicle appear to be affecting my vehicle and there is a warning on the dashboard of my car about the fuel system which is one of the recalls on the vehicle. Fuel Delivery System is causing issues in my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530378July 5, 2023
STEERING
The contact owns a 2011 Mercury Mariner. The contact stated while entering a fast-food drive-thru, the power steering warning light illuminated, and the steering wheel became difficult to turn. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527947June 20, 2023
FUEL/PROPULSION SYSTEM, SUSPENSION, STEERING
I recently purchase 2010 Mercury Mariner. There is a few errors appearing on the screen in front of the steering wheel. One of the error is "CHECK FUEL LINES." It also has an error about the tire pressure sensor. It also rides roughly, but the wheels are like new, so it feels like the suspension or shocks have something wrong with them. Also, there is a lot of play in the steering wheel when driving it. When I went to check on the recalls in the system by putting in my VIN, it shows that there are no recalls on my vehicle. However, these errors and issues are connected to the recalls for my vehicle. I am sure that these recalls have not been taken care of for this vehicle and they need to be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521608May 11, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
The PCM shorts out and fails when sparkplug and Coil packs replaced this cause the steering system to fail speedometer to quit and no transmission connection
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520043May 2, 2023
STEERING
Power steering failed during left hand turn, and I ran car into a yard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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