Mercury Mariner Complaints

1,512 consumer complaints on file.

#11053904December 11, 2017
STEERING
LOSS OF STEERING ASSIST WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053592December 9, 2017
POWER TRAIN
DRIVING MY 2009 MARINER PREMIER ABOUT 35/45 MPH WHEN WRENCH SYMBOL COMES ON INDICATING THROTTLE CONTROL POWERTRAIN / TRANSMISSION PROBLEM CAR IS NOT ACCELERATING PROPERLY AND TRANSMISSION IS JERKING WHEN I STEP ON THE GAS PEDAL AND THE CAR SHAKES VIBRATES AND FEELS UNDER POWERED. GOT HOME AND PARKED IT. STARTED IT UP AND NOW CHECK ENGINE LIGHT IS ALSO ON. IS THIS COVERED BY THE RECALL FOR EXTENDED WARRANTY FROM FORD ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052972December 7, 2017
STEERING
POWER STEERING ASSIST WILL GO OUT WITHOUT WARNING CAUSING THE CAR TO LOSE IT'S POWER STEERING AND MAY EVEN LOCK UP TOTALLY.THIS HAS HAPPENED REPEATEDLY SINCE JUNE OF 2017 AND HAS GOTTEN PROGRESSIVELY WORSE. WE HAD TO REPAIR IT IN DECEMBER OF 2017 AT A COST OF $1500.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052435December 5, 2017
SERVICE BRAKES, POWER TRAIN, STEERING
POWER BRAKE BOOSTER BRAKE SYSTEM LOCK ON HIGHWAY. POWER STEERING WENT OUT WHILE DRIVING NO WARNING . ALMOST HAD ACCIDENT ON SNOW DUE TO BAD. TRANSMISSION. TRANSMISSION WENT OUT ON HIGHWAY. UNABLE TO START CAR IGNITION SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052046December 3, 2017
POWER TRAIN, SUSPENSION, WHEELS
I NEVER RECEIVED REIMBURSEMENT FOR PUTTING IN A TRANSMISSION. I WAS ALSO NEVER NOTIFIED OF ANY RECALLS ON MY TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051060November 28, 2017
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE IGNITION SWITCH MODULE WENT OUT AND CAUSED THE VEHICLE TO BECOME INOPERABLE. THE VEHICLE WAS TOWED TO BARBER FORD IN HOLLAND, MI (640 E 8TH). THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048795November 27, 2017
SERVICE BRAKES
ABS WARNING LIGHT, REGEN BRAKE SYSTEM DISABLED WARNING LIGHT BRAKE SYSTEM NOT WORKING PROPERLY, HARD TO STOP VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047583November 20, 2017
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL HAD BEEN TIGHT AND EXTREMELY DIFFICULT TO TURN LEFT OR RIGHT. THE FAILURE WAS PROGRESSING TO WORST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION AND DIAGNOSIS, WHO STATED THAT THERE WAS A MANUFACTURER RECALL TO ADDRESS THE STEERING AND TO TAKE THE VEHICLE TO A DEALER. THE DEALER (WHALING CITY FORD LINCOLN MAZDA, 475 BROAD ST, NEW LONDON, CT 06320, (844) 489-4929) INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046477November 16, 2017
STEERING
THE VEHICLE LOST POWER STEERING WHILE DRIVING. THE STEERING HAS NOT RETURNED AFTER SEVERAL ATTEMPTS TO DRIVE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045925November 14, 2017
STEERING
MY POWER STEERING WAS REPROGRAMMED UNDER RECALL 14S05 BACK IN 2015. BECAUSE I DID NOT HAVE ANY ACTIVE CODES IN MY SYSTEM FORWARD REPROGRAMMED THE POWER STEERING CONTROL MODULE. MY VEHICLE NOW IS SHOWING TROUBLE CODE B2278. THE ORIGINAL CODE THAT TRIGGERED A RECALL. MY POWER STEERING FAILED WHILE I WAS DRIVING THE VEHICLE. AS A RESULT I TORE A MUSCLE IN MY SIDE TRYING TO MAINTAIN CONTROL OF MY VEHICLE. I ATTEMPTED TO CONTACT THE DEALERSHIP AND WAS TOLD THAT THE RECALL WAS WORKED AND CLOSED. HOWEVER I DECIDED TO CONTACT FORD MOTOR COMPANY IN MICHIGAN TO SEE IF THEY COULD RE OPEN MY RECALL. I WAS INFORMED BY A REPRESENTATIVE BY THE NAME OF MICKEY THAT IT WAS BASICALLY MY RESPONSIBILITY NOW AND NOT THEIR PROBLEM. I JUST WANT MY VEHICLE REPAIRED UNDER RECALL.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11045748November 13, 2017
STEERING
POWER STEERING ASSIST LITE UP ON DASH BOARD. POWER STEERING WENT OUT. CAN NOT STEER CAR AS I ATTEMPTED TO TURN AND DRIVE OUT OF PARKING LOT. PARKED CAR AND NOT DRIVING CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045780November 13, 2017
STEERING
POWER STEERING WAS LOST MAKING IT DIFFICULT TO STEER. WHILE DRIVING AROUND A TURN THE POWER STEERING DROPPED OUT COMPLETELY. WAS TOLD THERE WAS A RECALL ON THIS VEHICLE BUT DEALER SAID MY SPECIFIC CAR WAS NOT COVERED. FIND THAT HARD TO BELIEVE SINCE IT IS EXACT PROBLEM DESCRIBED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045459November 12, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING, WHEELS
I PURCHASED MY 2009 MERCURY MARINER IN 2015! RECENTLY, AS I WAS UNAWARE OF THE RECALL WITH FORD A FEW YEARS BACK, I'VE HAD FRONT AND REAR BEARING ISSUES! ALSO MY BALLPOINTS WERE DEFECTED AND MY CONTROL ARMS! MY TIRE PRESSURE SENSOR FAULT STAYS ON! I'VE TAKEN MY 2009 MERCURY MARINER TO STAR TIRE'S BEST ONE AUTO & TIRES AND HAD MY BALLPOINTS, FRONT AND REAR BEARINGS, CONTROL ARMS, AND FRONT WHEEL ALIGNMENT REPAIRED TOTALING IN $780! THREE DAYS LATER ON THE DATE OF 11/11/2017, MY POWER STEERING ASSIST FAULT CAME ON! MY 2009 MERCURY MARINER WAS STATIONARY AND WAS EXTREMELY DIFFICULT TO TURN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045242November 10, 2017
STEERING
AFTER STOPPING AT RED LIGHT, MAKING LEFT TURN ON GREEN, HALF WAY THRU THE TURN STEERING QUIT WORKING FOR COUPLE SECONDS, THEN STARTED WORKING AGAIN, ALMOST STRIKING ANOTHER CAR, WHO WAS TURNING ALSO IN THE RIGHT LANE, VERY UNSAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044543November 8, 2017
STEERING
POWER STEERING ASSIST FAULT - THE POWER STEERING FAULTED OUT CAUSING THE AUTO TO GOT MANUAL STEERING IN MIDWATY THRU DRIVING IT. I WAS DRIVING ON A STREET AND GOING THRU ABOUT A TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041893November 1, 2017
STEERING
TAKATA RECALL. SOMETIMES WHEN I MAKE LEFT TURNS, I HEAR A BEEP AND LOSE POWER STEERING. THE VEHIVLE WAS MOVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041991November 1, 2017
STEERING
I WAS MAKING A LEFT HAND TURN OUT OF A DRIVEWAY WHEN I SUDDENLY DID NOT HAVE ANY POWER STEERING. I WAS 3/4 OF THE WAY ACROSS THE HIGHWAY WHEN THIS HAPPENED. I WAS ALMOST IN THE DITCH, BUT I SLAMMED ON THE BRAKES AND WITH EXTREME FORCE MANAGED TO TURN THE WHEEL. THANK GOD NO OTHER VEHICLES WERE APPROACHING, AS THIS IS A BLIND SPOT THE WARNING LIGHTS CAME ON INFORMING ME THAT THIS WAS A POWER STEERING ASSIST DEFAULT. I LOOKED IT UP ON THE INTERNET TO SEE WHAT HAD TO BE BOUGHT TO FIX IT AND IT HAD INFORMATION THAT THERE HAD BEEN A RECALL FOR THIS PROBLEM SOMEWHERE AROUND 2014 OR 2015. I CONTACTED FORD MOTORS AND THEY SAID NO CARS WITH MY VIN # HAD BEEN RECALLED .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042251November 1, 2017
UNKNOWN OR OTHER
AS OF MONDAY OCT 23RD 2017. MY 2005 MERCURY MARINER STARTED STUTTERING, HESITATING, LOSING POWER, SPITTING, SUFFERING, HOW EVERY YOU WOULD PUT IT. WHEN YOU PUSH ON THE GAS. IT DID THIS OFF AN ON THIS DAY. LATER THIS DAY IT FELT LIKE SOMEONE PRESSED ON THE BRAKES AND THEN FLOORED THE GAS AT THE SAME TIME. WHEN THIS HAPPENED THE ANTI-THEFT LIGHT FLASHED AT THE SAME TIME IT DONE THIS. IT DOES IT WITH IN ABOUT 10 SECONDS THEN THE LIGHT GOES OUT AND GOES BACK TO SPITTING AN SPUTTERING AND THE RADIO VOLUME GOES DOWN AND BACK UP OFF AN ON AS THIS IS HAPPENING. IT CONTINUED DOING ALL OF THAT EVERY SO OFTEN EVERYDAY FROM OCT 23RD - OCT 31ST. ON OCT 31ST 2017 I WAS COMING HOME, IT WAS AROUND 9:30 P.M. SPEED LIMIT WAS 55 I WAS RUNNING RIGHT AT 60 COMING OVER HIWASSEE BRIDGE AND MY HOLE VEHICLE SHUT DOWN HAD NO LIGHT INSIDE OR OUT WASN'T RUNNING, COULDN'T STEER, TRIED TO TURN HAZARD LIGHTS ON TO LET CARS COMING BOTH WAYS I WAS THERE BUT NOTHING WOULD WORK. MY BOY FRIEND SAID I'M GOING TO PUT IT IN NEUTRAL HE REACHED OVER TO SEE IF IT WOULD CRANK NOTHING I STARTED GETTING NERVOUS SO I JUST PUT IT BACK IN DRIVE AND AFTER A COUPLE SECONDS IT WAS RUNNING AGAIN BUT HAD NO LIGHTS AT ALL INSIDE OR OUT JUST COULD DRIVE. SO I WAS TRYING TO MAKE IT TO THE END OF THE BRIDGE WITH NO LIGHTS SO I COULD PULL OFF BUT IT STARTED ACTING GOING CRAZY FLASHING ON OFF LIKE IT WAS POSSESSED OR SOMETHING. IT DID THAT FOR ABOUT A MINUTE THE THE HEAD LIGHTS CAME ON AND STAYED ON JUST THE HEAD LIGHTS ONLY STILL HAD NO OTHER LIGHTS NO TAIL, BRAKE, OR INSIDE LIGHTS, JUST HEAD LIGHTS. SO I TRIED TO MAKE IT ON HOME. IT CONTINUED TO DO THE SPITTING AN SPUTTERING THING AND THE BATTERY LIGHT FLASHED ON THEN OFF ABOUT 3 TIMES IN 5 MILES MY TURN WAS COMING UP TO THE LEFT SO I JUST TIRED THE BLINKER HOPING IT WILL WORK, NO LUCK. AFTER I MADE THE LEFT TURN GOT GOING THE HAZARD LIGHTS CAME ON. 7 MILES ALL LIGHTS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041792October 31, 2017
AIR BAGS
TAKATA RECALL WAITING ON PARTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041823October 31, 2017
STEERING
BACKING OUT OF DRIVEWAY (IN MOTION, STRAIGHT, UNDER 5MPH)STEERING ASSIST FAULT WARNING DISPLAYED ON DASH. LOSS OF POWER STEERING. NOTICED THERE WAS A RECALL ON THE MORE EXSPENSIVE MODELS WHY NOT OURS? SENSOR IN STEERING COLUMN WENT OUT. ONLY A DEALER CAN FIX IT DUE TO COMPUTER NEEDS REPROGRAMMING. DEALER TOLD US IT HAD ALLREADY BEEN FIXED? IT HAD NOT, & WE DIDN'T UNDERSTAND THAT. IF OUR CAR WASN'T COVERED UNDER RECALL WHY WOULD THEY SAY THEY HAD FIXED IT? AFTER THEIR INSPECTION WE WERE TOLD IT WAS A THROTTLE SENSOR $1500.00 REPAIR. WHICH IS DIFFERENT FROM RECALL PART, BUT SAME EFFECT. COST MOSTLY LABOR, WE ARE TOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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