Mercury Mariner Complaints

1,512 consumer complaints on file.

#11279992November 14, 2019
STEERING
ON CITY STREETS THE POWER STEERING WOULD BECOME DISABLED. THIS WOULD CAUSE THE STEERING WHEEL TO LOCKUP AND BECOME INCREDIBLY DIFFICULT TO MAKE TURNS. THE POWER STEERING WOULD FLICKER ON AND OFF, AND AFTER 2 OR 3 CYCLES A BATTERY ICON ON THE DASHBOARD WOULD LIGHT UP. SEEMED TO OCCUR MORE FREQUENTLY WHEN THE HEADLIGHTS WERE ON. TOOK VEHICLE TO A FORD DEALER AND THEY REPLACED THE ENTIRE STEERING COLUMN EVEN THOUGH THERE IS A RECALL OUT ALREADY THAT IS EERILY SIMILAR. THEY DID NOT PROVIDE INFORMATION AS TO WHY THIS INSTANCE DID NOT QUALIFY FOR THE RECALL EVEN THOUGH THIS WAS SPECIFICALLY ASKED FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279927November 13, 2019
SERVICE BRAKES
THE BRAKE LIGHT CAME ON AND INDICATED "REGEN BRAKES DISABLED". I BRAKED WHEN I CAME TO A TRAFFIC LIGHT AND ENDED UP SKIDDING INTO THE MIDDLE OF AN INTERSECTION. THE LOCAL FORD DEALER ADVISED TO REPLACE THE HCU FOR $5000. THE UNIT HAS 55K MILES ON IT. THIS HAS CONTINUED TO HAPPEN FOR THE LAST 2 YEARS, MOSTLY IN THE SUMMER WHEN IT IS HOT AND HUMID, ALTHOUGH JUST TODAY IT HAPPENED AGAIN (IT WAS 35 DEGREES ALL DAY). I COULDN'T STOP IN TIME AND RAN OFF THE ROAD ONTO THE MEDIAN. SOME ONLINE RESEARCH HAS INDICATED THE PROBLEM IS NOT WITH THE HCU, BUT THE SENSORS (REPLACING THE HCU REESTABLISHES A GOOD CONNECTION WITH THE SENSORS)., BUT THE FORD DEALER KNOWS NOTHING ABOUT THIS FIX BECAUSE IT'S MUCH CHEAPER. SO, I HAVE NO CHOICE BUT TO CONTINUE TO DRIVE THIS TRAIN WRECK AND HOPE I'M NOT IN A SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279542November 12, 2019
STEERING
MY CAR HAS A ELECTRIC POWER ASSIST SYSTEM CODE AND I CALLED AND FOR MY CAR IT WAS NOT ON THE RECALL EVEN THOUGH THERE WAS A RECALL 14V28400 IN 2014 FOR 2008-2011 MERCURY MARINER FOR THIS PROBLEM. I HAVE NO POWER STEERING NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279273November 10, 2019
STEERING, WHEELS
DEFECTIVE PART ON THE STEERING WHEEL WAS REPLACED AT 111,000 MILES, THE VEHICLE IS NOW AT 176,000 MILES AND THE PART NEEDS REPLACED AGAIN. POWER ASSIST MECHANISM. WE HAVE NO POWER STEERING. FORD SAID THEY WON'T REPLACE IT, IT HAD ALREADY BEEN DONE. NEED TO KNOW WHAT TO DO NEXT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278664November 7, 2019
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED FOUR TIMES WHILE DRIVING. THE CONTACT WAS ABLE TO DRIVE TO HER RESIDENCE AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE STEERING WHEEL FAILED TO STEER. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL; THEREFORE, THEY DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278425November 6, 2019
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL FAILED TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ALL STAR FORD (2586 RANGE PARK DR, DENHAM SPRINGS, LA 70726, (225) 490-7649), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 14V384000 (STEERING). THE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278194November 5, 2019
UNKNOWN OR OTHER
IGNITION SWITCH TEETH MESSED UP CAUSING THE KEY TO NOT TURN CORRECTLY. GAS PEDAL STICKS WHEN IT'S COLD OUTSIDE. IF YOU HIT A SMALL AMOUNT OF WATER IT CAUSES THE VEHICLE TO LOSE TRACTION CONTROL, ABS SYSTEM GOES OUT, AND BRAKES GET REALLY SOFT AND AIR BAG LIGHTS COME ON. TRANSMISSION BOGS OUT WITH 2ND GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278204November 5, 2019
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING SUDDENLY FAILED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HAD IT TOWED HOME. THE CONTACT CALLED LIBERTY FORD LINCOLN CANTON (LOCATED AT 1423 TUSCARAWAS ST W, CANTON, OH 44702, 888-694-4553) AND WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN AN UNKNOWN RECALL REGARDING THE POWER STEERING, BUT IT HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277546November 1, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 30 MPH, THE STEERING WHEEL STARTED TO TURN RIGHT AND LEFT INDEPENDENTLY. ALSO, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS POWERED OFF AND WAS RESTARTED, BUT THE FAILURE RECURRED. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO CAMELBACK FORD (1330 E CAMELBACK RD, PHOENIX, AZ 85014, (605) 635-7551) WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277629November 1, 2019
ELECTRICAL SYSTEM, STEERING
I WAS DRIVING ON THE INTERSTATE IN TRAFFIC AND HAD A COMPLETE LOSS OF POWER STEERING, MAKING IT NEARLY IMPOSSIBLE TO PULL OVER OR GET OFF THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270694October 24, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2005 MERCURY MARINER. WHILE THE CONTACT WAS DRIVING 45 MPH, ANOTHER VEHICLE VEERED INTO HIS PATH WITH THE BRIGHT LIGHTS ILLUMINATED. TO AVOID CRASHING INTO THE OTHER VEHICLE, THE CONTACT MOVED OVER INTO THE RIGHT LANE. THE VEHICLE STRUCK A DITCH AND ROLL OVERED FOUR TIMES. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED ARM, NECK, AND BODY INJURIES. HE AND THE PASSENGER WERE TRANSPORTED TO THE HOSPITAL FOR MEDICAL ATTEINTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 191,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11270516October 23, 2019
STEERING
MY POWER STEERING FAILED AND ALTHOUGH FORD RECALLED 900,000 08 MARNINERS MY WASNT ONE OF THEM AND ISNT COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268886October 16, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
VEHICLE'S ELECTRONIC POWER STEERING TURNED OFF IN THE MIDDLE OF DRIVING, TURNING ON HIGHWAY, THIS HAS HAPPENED 3 TIMES, SEEMS LIKE WHEN THE HEAT IS ON. RECALL 14S05C SHOWS UP IN SERVICE RECORDS FROM THIS CAR. WORKS WAS DONE MY MAHOPAC FORD, MAHOPAC, NY. REFLASH IC AND PSCM. THIS RECALL WAS APPARENTLY ADDRESSED, BUT THE PROBLEM HAS COME BACK. I JUST BOUGHT THIS CAR USED TWO WEEKS AGO. IT DID NOT HAVE THIS PROBLEM UNTIL I TURNED THE HEAT ON. NOT SURE WHAT TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252649September 1, 2019
SEAT BELTS
TAKATA RECALL HAD JUST STOPPED AT A RED LIGHT WHEN THE CAR BEHIND ME RAN INTO ME. THE SPEED LIMIT ON THAT ROAD IS 60 MPH , BUT SURE HOW FAST HE WAS GOING WHEN HE HIT US. BUT, IMMEDIATELY AFTER IMPACT I NOTICED MY SEAT BELT WAS NO LONGER ON. IT HAD UNBUCKLED ON IMPACT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11246245August 24, 2019
SERVICE BRAKES
MY BREAK PEDDLE GOES ALMOST TO THE FLOOR OF THE CAR WHEN I COME TO A RED LIGHT OR STOP SIGN. I'VE BROUGHT MY VEHICLE TO THE DEALERSHIP ON 4 SEPERATE OCCASIONS AND WAS TOLD THAT THEY COULD NOT FIND ANYTHING WRONG WITH MY BREAKS. I RECENTLY BROUGHT TO AN INDEPENDENT REPAIR SHOP AND WAS TOLD THAT I NEEDED A NEW MASTER CYLINDER. THE MASTER CYLINDER WAS REPLACED BUT I'M STILL HAVING TROUBLE WITH THE POSITION OF THE BREAK WHEN I COME TO A STOP. THERE ARE SEVERAL OWNERS ON LINE COMPLAINING ABOUT THE SAME ISSUE. CAN SOMEONE PLEASE LOOK INTO THIS AND GET BACK WITH ME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245072August 19, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
FORD'S RECALL "CODE 14S19" ON 2005-2008 MARINER HYBRIDS AND ESCAPE HYBRIDS SHOULD COVER ALL OF THESE HYBRIDS BUT IT HAS EXCEPTIONS! FORD HAS ISSUED A RECALL ON *SOME* OF THE 2005-2008 FORD ESCAPE HYBRIDS AND *SOME* OF THE CORRESPONDING MERCURY MARINER HYBRIDS. HOWEVER THEY ARE REFUSING TO ISSUE A RECALL ON MY PARTICULAR 2008 MARINER HYBRID (WHICH IS EXHIBITING THE ELECTRONIC OVERHEATING PROBLEM DESCRIBED IN THE RECALL WHERE THE STOP SAFELY NOW COMES ON AND THERE IS AN IMMEDIATE LOSS OF POWER). THEY ARE REFUSING TO FIX MY MARINER JUST BECAUSE THE VIN NUMBER DOES NOT MATCH THE PARTICULAR MANUFACTURING LOT COVERED BY THE ORIGINAL FORD RECALL - THOUGH MY SUV DOES FALL IN THE DATE RANGE MENTIONED IN THE RECALL) I AM CERTAIN THIS RECALL SHOULD COVER MORE HYBRID SUV THAN FORD HAS ADMITTED TO, AND SINCE THE MARINERS HAD A VERY LIMITED PRODUCTION RUN, IT IS LESS LIKELY THAT THERE WIL BE A SIGNIFICANT NUMBER OF COMPLAINTS DUE TO THIS VERY SERIOUS LIFE THREATENING ISSUE - AND I WOULD LIKE TO EMPHASIZE THAT THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS INCLUDING ON NHTSA. FORD SHOULD EXPAND THIS RECALL TO INCLUDE ALL DEFECTIVE FORD ESCAPES AND MARINER HYBRIDS BEFORE SERIOUS ACCIDENTS START OCCURRING AS A RESULT OF VEHICLES SHUTTING OFF DURING OPERATION BECAUSE OF EITHER DRIVE ELECTRONICS OVER HEATING DUE TO A BAD COOLANT PUMP, (AND POSSIBLY OTHER CAUSES?). ----RELEVANT RECALL-- NHTSA VEHICLE SAFETY RECALLS RECALL NUMBER 14V526000 RECALL DATE 09/03/2014 COMPONENT HYBRID PROPULSION SYSTEM FORD CONTACT NUMBER FOR RECALLS 1-866-436-7332. RELEVANT LINKS: HTTPS://WWW.NHTSA.GOV/VEHICLE/2007/MERCURY/MARINER%252520HYBRID
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244797August 18, 2019
AIR BAGS, ELECTRICAL SYSTEM
SPEEDOMETER INSTRUMENT CLUSTER GAUGES KEEP GOING OUT AND CAUSING SUV TO NOT START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240297July 29, 2019
SERVICE BRAKES
BRAKE SYSTEM FAILURE, ABS FAILURE. HALF OR MORE OF BRAKING POWER DIMINISHES. WHILE GOING DOWN THE ROAD, VEHICLES TRIES STOPPING ITSELF, CREATING A FRONT END WOBBLE. WHEN HAVING TO USE THE BRAKES, TIRES SKID. CANNOT STOP VEHICLE QUICKLY, VERY DANGEROUS. CONSTANT BRAKE SMELL. BRAKE PADS WEAR OR DISINTEGRATE WITHIN 3 MONTHS. PROBLEM WILL NOT GO AWAY WAS INTERMITTENT AT FIRST, BUT NOW CONSTANT. FORD DEALERSHIP REPORTS PART IS $6200 DOLLARS. THE VEHICLE IS NOT WORTH THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234812July 25, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE FUEL DELIVERY MODULE LEAKED AND THERE WAS A PUDDLE UNDER THE VEHICLE. THE CONTACT ALSO NOTICED A FUEL LEAK UNDER THE BACK SEAT OF THE VEHICLE. THE CONTACT STATED THAT THE FUEL DELIVERY MODULE WAS REPLACED ON TWO SEPARATE OCCASIONS. LARRY H. MILLER FORD MESA (LOCATED AT 460 E AUTO CENTER DR, MESA, AZ 85204, (480) 569-7713) WAS CONTACTED BY PHONE AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232013July 15, 2019
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY MARINER. WHILE DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO K C MOTORSPORTS (LOCATED AT 2401 E 11TH ST, TULSA, OK 74104, (918) 599-0066) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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