Mercury Mariner Complaints

1,512 consumer complaints on file.

#11355433September 16, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
VEHICLE SUDDENLY LOSES POWER STEERING ASSISTANCE WHILE DRIVING. IF THE IGNITION KEY IS CYCLED THE POWER STEERING ASSIST MAY FUNCTION AGAIN. THE AFFECTED COMPONENT WAS DETERMINED TO BE THE POWER STEERING CONTROL MODULE (PSCM) WITHIN THE STEERING COLUMN. A RECALL WAS ISSUED FOR THIS IN 2014, HOWEVER ONLY THE SOFTWARE WAS UPDATED WHEN THE VEHICLE WAS BROUGHT IN FOR REPAIR. THE MALFUNCTIONING COMPONENTS WERE NOT REPLACED AND THE ISSUE HAS RETURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354429September 11, 2020
SUSPENSION
TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT AFTER HIS DAUGHTER TURNED INTO A PARKING LOT DRIVING APPROXIMATELY 15 -20 MPH, THE VEHICLE COLLAPSED WITHOUT WARNING ON THE FRONT PASSENGER'S SIDE. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD OUT OF THE WAY OF OTHER VEHICLES. A TOWING COMPANY WAS CONTACTED AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN INSPECTED THE VEHICLE AND NOTICED THAT THE SUBFRAME AND CV-JOINT WERE FRACTURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT ALSO STATED THAT NHTSA CAMPAIGN NUMBER: 15E045000 (SUSPENSION) WAS REPLACED APPROXIMATELY 1 YEAR AGO, AFTER THE WHEEL COLLAPSED ON FRONT DRIVER'S SIDE. THE VEHICLE WAS ALSO REPAIRED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353355September 5, 2020
POWER TRAIN
ON THE HIGHWAY AND STREET MY LEFT TIRE SHAKES BUT MY WHEEL DOESN'T THEN MY POWERTRAIN FAULT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352730September 2, 2020
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. THE CONTACT TOOK THE VEHICLE TO SHEEHY FORD LINCOLN OF RICHMOND (10601 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235) WHERE THE VEHICLE WAS DIAGNOSED WITH A POWER STEERING MODULE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 164,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352783September 2, 2020
ENGINE
ENGINE SUDDENLY CUTS OFF WHILE DRIVING. MESSAGE ON DASH SAYS TO SAFELY STOP THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351524August 27, 2020
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING LOST POWER AND WAS DIFFICULT TO TURN. THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT CALLED THE FORD LINCOLN OF QUEENS SERVICE CENTER DEALER, LOCATED IN QUEENS, NEW YORK, (888) 705-7067, AND WAS TOLD THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350623August 21, 2020
SERVICE BRAKES
WHEN PULLING UP TO HOME TO PARK ALONG STREET AND BRAKES WOULD NOT ENGAGE.HEAR A LOUD NOISE AND BRAKE MESSAGE POPPED UP ON DASHBOARD. BRAKE PEDAL FELL TO FLOOR. PULLED EMERGENCY BREAK TO STOP VEHICLE. HAD VEHICLE TOWED TO CAR DOCS IN ROCKLIN CA WHERE THEY DIAGNOSED THE ABS MODULE (AND OTHER MODULE FAILURE). THEY STATED THAT THIS TENDS TO HAPPEN ON OLDER FORD/MERCURY HYBRIDS, AND THEY WERE SURPRISED THAT THERE WASN'T A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349924August 17, 2020
SUSPENSION, UNKNOWN OR OTHER
THE VEHICLE AC UNIT WATER DRAINS DIRECTLY OVER THE FRONT SUB-FRAME AND RUSTS THROUGH THE FRAME, AT WHICH POINT THE FRONT DRIVER SIDE SUSPENSION WILL COLLAPSE AND LOSS OF STEERING RESULTS. THIS PROBLEM WAS ACKNOWLEDGED FOR SOME ESCAPE VEHICLES, BUT NOT ITS MERCURY MARINER EQUIVALENT, EVEN THOUGH IT SHARES SAME PART/PROBLEM. DEALER REFUSES TO COVER REPAIR AND CUST SEVICE SUGGESTED I CONTACT NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349677August 16, 2020
SERVICE BRAKES
AFTER ABS ACTIVATED BRAKE PADEL BECAME SOFT. MY VEHICLE HAS A SIMLAR PROBLEM EXPAINED UNDER ''SAFETY RECALL 19S54 ' ANTI-LOCK BRAKE SYSTEM HYDRAULIC CONTROL UNIT VALVE FUNCTION''. EVENTHOUGH FORD RECALLED SEVERAL UNITES, MY VIN DID NOT LIST UNDER THE RECALLED UNITS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330650June 24, 2020
SERVICE BRAKES
I STARTED HAVING PROBLEMS WITH MY BRAKES. WHEN I STEP ON THE BRAKE THE PEDAL WOULD GO ALMOST ALL THE WAY TO THE FLOOR. I WOULD REACT BY PUMPING THE BRAKE WHICH WOULD MAKE THEM WORK. I DIDN'T DRIVE WITH THE BRAKES DOING THAT VERY LONG BECAUSE I TOOK THE CAR TO A REPAIR SHOP AND I SPENT 450 DOLLARS ON BRAKE WORK WITH BEING TOLD THAT THE PROBLEM WAS WITH THE ABS SYSTEM AND THE DISABLED THE ABS SYSTEM SO THAT IT DIDN'T INTERFERE WITH STOPPING THE CAR. THERE HAVE BEEN RECALLS ON OTHER FORD PRODUCTS BECAUSE OF ABS PROBLEMS. THE PROBLEM OCCURRED WHILE I WAS DRIVING EVERY TIME I WANTED TO STOP AND WHEN I STOPPED FOR A LIGHT I FELT LIKE THE BRAKES MIGHT QUIT WORKING AND THE CAR COULD ENTER THE INTERSECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328932June 15, 2020
ENGINE, FUEL/PROPULSION SYSTEM
THE VEHICLE WAS IN MOTION AT A STOPLIGHT. THE LIGHT HAD TURNED GREEN, AND THE VEHICLE WAS BREAKING TO STOP BEHIND THE FIRST VEHICLE. I PRESSED THE GAS PEDAL TO FOLLOW THE FIRST VEHICLE AND THE CAR STALLED. THE CAR COULD NOT BE TURNED BACK ON OR PUT IN MOTION. THERE WAS NO INDICATION OF A PROBLEM PRIOR TO THIS THROTTLE BODY FAILURE. THE CAR WAS PUSHED OFF THE ROAD BY 3 PEOPLE AND INTO A NEARBY PARKING LOT. THE PROBLEM THAT MADE THE VEHICLE UNSAFE WAS A DEFECTIVE FORD THROTTLE BODY. THE REFERENCE CONSUMER SATISFACTION PROGRAM 13N03. I RECEIVED THE RECALL NOTICE JUNE 2014, BUT FORD ONLY SUGGESTED A RECALIBRATION (NOT REPLACEMENT). THE RECALIBRATION WAS COMPLETED AT FORD AUTONATION ON JUNE 23, 2014. FORD HAD ESTIMATED A THROTTLE BODY REDUCTION IN MOVABILITY AND NOT FAILURE. THE MILEAGE OF THIS MERCURY MARINER ON THE DATE OF REPAIR WAS 142551 AND THE IN-SERVICE DATE, 06/18/2010. THEREFORE, THE REIMBURSEMENT SHOULD BE COVERED UNDER FORD'S EXTENDED WARRANTY OF 150000 MILES/10 YEARS. THE REPAIR WAS COMPLETED 06/08/2020. TEN DAYS PRIOR TO THE EXPIRATION OF THE EXTENDED WARRANTY. FORD CLAIMS THEY WILL NOT REIMBURSE FOR THE THROTTLE BODY FAILURE. THIS WAS WELL-DOCUMENTED IN THE PREVIOUS CLAIM 13N03 AND THIS CASE SHOULD BE REOPENED, BASED ON THE FATALITY POSSIBILITY OF A THROTTLE BODY FAILURE WITH THE ORIGINAL PART THAT CAME WITH THE VEHICLE, WHICH WAS ALSO RE-CALIBRATED PER FORD'S RECALL IN 2014. THIS INCIDENT PROVES THAT FORD'S RE-CALIBRATION DID NOT PREVENT FAILURE OF THE THROTTLE BODY. ASKING FOR A RECALL FOR THE THROTTLE BODY FOR THE SIMILAR MAKES AND MODELS STILL IN CIRCULATION AS IT'S A SAFETY HAZARD AND ALSO REIMBURSEMENT FOR THIS SERVICE FOR VEHICLES THAT HAD IT COMPLETED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328361June 11, 2020
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ANDY MOHR FORD LOCATED AT 2713 E. MAIN ST, PLAINFIELD, IN 46168 HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327408June 5, 2020
STEERING
WHILE DRIVING THE POWER STEERING OF THE VEHICLE WENT OUT WITHOUT WARNING, THE VEHICLE WAS RECALLED FOR A POSSIBLE PROBLEM WITH THE POWER STEERING AND THE SAID NOTHING WAS WRONG WITH THE VEHICLE, NOW IT HAS GONE OUT AND I AM STUCK PAYING ALMOST $2000.00 IN REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327297June 4, 2020
ELECTRICAL SYSTEM
THE RECALL THAT FORD IS RECALLS 2007MERCURY MARINER WHILE DRIVING VEHICLE JUST SHUTS OFF I WAS WITH MY DAUGHTER DRIVING ON THE HIGHWAY LUCKY I WAS ABLE TO SWITCH ALL 4 LANES THE ENGINE GETS HOT TEMPTER GAUGE READING NORMAL IT STAYS IN THE MIDDLE TURN VEHICLE TTB BACK ON PRESS PEDAL NO POWER PUMP THE PEDAL AND HOPES IT STAYS ON ITS BEEN ACTING THREE MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326498May 29, 2020
STEERING
I WAS DRIVING AND MY POWER. STEERING ASSIST STOPPED WORKING AND DISPLAYED IT ON THE DASH. MY POWER STEERING IS COMPLETELY GONE. I WAS SCARED TO DEATH THERE WAS A RECALL PREVIOUSLY FOR MY MAKE AND MODEL SPECIFICALLY FOR THE POWER STEERING ASSIST BUT I WAS TOLD THAT ACCORDING TO MY VINTAGE NUMBER MY VEHICLE WASN'T PART OF THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325410May 21, 2020
SERVICE BRAKES
BRAKES SUDDENLY STOPPED WORKING WHILE MY 17 YEAR OLD DAUGHTER WAS DRIVING. A MESSAGE APPEARS 'REGEN BRAKES DISABLED, CHECK BRAKE SYSTEM'. WENT TO DEALERSHIP AND WAS TOLD HCU AND MASTER CYLINDER NEEDS TO BE REPLACED $4000 REPAIR. NOT ACCEPTABLE SEEING SO MANY COMPLAINTS OF THIS ISSUE THAT FORD HAS NOT YET ISSUED A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324855May 17, 2020
SERVICE BRAKES
MY 17 YEAR OLD DAUGHTER CAME HOME SAYING A MESSAGE WAS ON HER DASH ABOUT HER BRAKES IN OUR 2008 MERCURY MARINER HYBRID. I WAS ABOUT TO LEAVE SO I DECIDED TO TAKE HER CAR, AS SOON AS I PULLED OUT OF THE DRIVEWAY AND STARTED DOWN THE HILL WE LIVE ON, I NOTICED THE BRAKES DIDN'T FEEL RIGHT, I PRESSED ALL THE WAY DOWN TO GET THE CAR TO SLOWLY COME TO A STOP, AS I DID THIS, I NOTICED A WARNING SOUND AND THE MESSAGE ON THE SCREEN SAID CHECK BRAKE SYSTEM, REGEN BRAKES DISABLED. I IMMEDIATELY TURNED THE CAR AROUND AND WENT HOME, WHEN TRYING TO STOP IN OUR DRIVEWAY, AGAIN THE BRAKES WERE NOT WORKING PROPERLY CAUSING US TO ALMOST HIT THE OTHER CAR IN THE DRIVEWAY. THIS IS EXTREMELY CONCERNING AS THIS CAR IS OUR 17 YEAR OLD DAUGHTERS CAR. ONCE YOU GET THE CAR TO STOP, IF THE CAR IS POWERED OFF FOR A FEW MINUTES AND BACK ON THE BRAKES WORK AGAIN. THIS IS A SAFETY ISSUE AND SEEMS TO BE A COMMON PROBLEM. THIS HAPPENED YESTERDAY 5/16/2020, THE CAR HAS 120K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323485May 6, 2020
STEERING
HAS MY GRANDMA WAS DRIVING DOWN THE HIGHWAY GOING 60 MPH THE STEERING WHEEL LOCKED ON HERE AND WASN?T ABLE TO MOVE IT. LUCKILY SHE WAS AT THE LAST LANE AND ABLE TO GET ON THE EMERGENCY LANE AND NOT CAR HIT HERE. I DID RESEARCH ON THIS AND IT SAID THAT MANY OTHER YEAR MAKE AND MODELS HAD A RECALL. FOR SOME REASON THEY DIDN?T DO A RECALL ON ALL OF THEM JUST SOME DONE AT SOME PARTS OF THE STATE WHEN THEY ARE ALL MADE FOR THE SAME COMPANY. IF YOU CAN LET ME KNOW HOW OR WHY HER SUV AIN'T UNDER THE RECALL. IF SHE DIDN'T HAVE THAT BIT OF LUCK THAT DAY SHE COULD'VE BE INJURED VERY BAD AND INJURED OTHERS AS WELL FOR THE STEERING WHEEL JUST TO LOCK WHILE DRIVING. THIS HAPPEN IN SAN ANTONIO TX ON HIGHWAY 35. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323317May 5, 2020
SERVICE BRAKES
HCU (HYDRAULIC CONTROL UNIT) FAILURE MEANING MY HYBRID VEHICLE CAN'T BRAKE WHETHER IN HYBRID MODE OR NORMAL MODE AND IT'S OVER A $5000 REPAIR. MY MARINER HAS BEEN SITTING IN MY DRIVEWAY FOR CLOSE TO 2 YEARS NOW, UNUSED, BECAUSE OF THIS KNOWN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322733April 29, 2020
STEERING
THE OTHER DAY MY GRANDMOTHER STREERING WHEEL LOCKED ON HER MERCURY AS SHE WAS DRIVING DOWN THE HIGHWAY GOING 60 MPH. THANK GOD SHE WAS ABLE TO STOP THE CAR WITH OUT GETTING HIT. I DID SOME RESEARCH ON THIS MAKE AND MODEL AND THEY HAVE A RECALL ON THIS PROBLEM JUST NOT WITH THE VEHICLES JUST DEPENDS ON WHERE IT WAS MADE. WHICH I THING IS WRONG IF THEY HAVE MANY RECALLS IN THE SAME MAKE AND MODEL THEY SHOULD HAVE THEM ON ALL OF THEM..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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