Mercury Cougar Complaints (2000)

211 consumer complaints on file.

#11287532December 6, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE BATTERY FAILED AND MULTIPLE WARNING INDICATORS, INCLUDING THE CHECK ENGINE INDICATOR, ILLUMINATED. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS TO HAVE THE BATTERY REPLACED. AFTER MULTIPLE INCORRECT DIAGNOSTICS, IT WAS DETERMINED THAT THE BATTERY CABLE ROUTING WAS DEFECTIVE. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 01V031000 (ELECTRICAL SYSTEM); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898974August 26, 2016
VISIBILITY/WIPER, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING 15 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. IN ADDITION, THE WINDOWS AND SUN ROOF INDEPENDENTLY ROLLED DOWN. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864259May 10, 2016
FUEL/PROPULSION SYSTEM
TAKATA INFLATORSI HAVE A 2000. MERCURY. COGUAR. WHEN. I BOUGHT THE. CAR IT RAN TGOOD, THEN. IN 2014. I HAD TO. PAY 1000. TO GET A. FUEL PUMP PUT IN. AND. THAT ONLY LASTED. 2YRS. NOW THE FUEL PUMP WENT OUT . I DON'T. HAVE. THAT KIND OF MONEY .I LIVE ON AS. WHEN I PAY MY BILLS I'M. BROKE. I LOOKED UP RECALLS. AND ITS THE FUEL SYSTEM ON THE CAR. IT JUST STOPS. EVEN IN TRAFFIC. I DON'T SEE WHAT MY CREDIT. HAS ANYTHING. TO DO WITH GETTING HELP. FIXING MY CAR IF IT HAS A RECALL. ON THE FUEL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863741May 7, 2016
FUEL/PROPULSION SYSTEM
HAVING SO MANY PROBLEMS WITH THE FUEL SYSTEMS. I HAVE PUT FUELPUT A NEW FUEL PUMP IN GAS TANK 2 YES. AGO. PUT FUEL PRESSURE SENSOR THIS YEAR. PUT NEW FUEL REGULATOR THIS YEAR NOW WHEN DRIVING IT WILL JUST STOP. AND WOULDN'T STARTUP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851327March 24, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE REFUELING THE VEHICLE, THE FUEL PUMP WOULD ONLY ALLOW 1-2 GALLONS TO ENTER THE FUEL TANK BEFORE SHUTTING OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654389November 12, 2014
ELECTRICAL SYSTEM
LETTER FROM CONGRESSMAN GRIFFITH ON BEHALF OF CONSTITUENT RE ELECTRICAL SAFETY ISSUES WITH 2000 MERCURY COUGAR. *TGW THE CONSUMER STATED HE CONSTANTLY EXPERIENCED WIRING/ELECTRICAL PROBLEMS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584684April 24, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE INTERIOR LIGHTS AND HEADLIGHTS FLICKERED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE WIRING HARNESS HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 01V031000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 63,127 AND CURRENT MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525807July 19, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 01V031000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE WINDSHIELD WIPERS, SPEEDOMETER AND THE EXTERIOR LIGHTING BEGAN OPERATING SPORADICALLY AFTER THE VEHICLE HAD BEEN SERVICED UNDER THE RECALL. THE CONTACT ALSO NOTICED SMOKE COMING FROM UNDER THE HOOD. THE VEHICLE ALSO STALLED INTERMITTENTLY. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10520903June 20, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE SUNROOF FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE SUNROOF ROLLERS HAD FAILED. THE SUNROOF WAS NOT REPAIRED. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 95,000. THE CURRENT MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513499May 25, 2013
SERVICE BRAKES
THE DRIVERS REAR METAL BRAKE LINE FAILED CATASTROPHICALLY ON THE HIGHWAY IN A PANIC STOP. THIS RESULTED IN COMPLETE BRAKE FAILURE OF BOTH FRONT AND REAR BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486531November 30, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS THE CONTACT WAS TOLD THAT THE FUEL DELIVERY MODULES NEEDED TO BE REPLACED. THE CONTACT ASKED ABOUT NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM: GASOLINE), BUT WAS TOLD THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486116November 26, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT WAS ABLE TO START THE VEHICLE AFTER SEVERAL MINUTES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THE CONTACT THAT THE FUEL PUMP WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439651December 12, 2011
FUEL SYSTEM, GASOLINE
DURING PERIODIC MAINTENANCE THE DEALER DISCOVERED THE PASSENGER SIDE FUEL TANK STRAP HAD CORRODED AND BROKE. LIKELY CAUSE WAS THE SALT AND CHEMICALS APPLIED TO THE ROADS DURING THE WINTER. THE DRIVER SIDE STRAP WAS INTACT BUT WOULD LIKELY FAIL IN THE FUTURE. I WAS INFORMED THE FUEL TANK STRAPS WERE SPECIAL ORDER SINCE THEY DO NOT NORMALLY FAIL. RETURNED THE NEXT DAY TO HAVE BOTH STRAPS REPLACED. FORTUNATELY THE ISSUE WAS DISCOVERED BEFORE THE TANK SEPARATED FROM THE VEHICLE. THIS IS THE SAME ISSUE WITH FORD TRUCKS OF THE SAME VINTAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437446November 28, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE BATTERY WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THERE WAS BURNING ODOR EMITTED INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC STATED THAT THE BATTERY AND ALTERNATOR WOULD HAVE REPLACED. THE FAILURE OCCURRED A SECOND TIME AFTER THE REPAIR. THE VEHICLE WAS NOT TAKEN BACK TO BE REPAIRED AGAIN. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 01V031000 (ELECTRICAL SYSTEM:BATTERY:CABLES), THAT MAY BE RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10429458October 11, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE SUDDENLY STALLED AS THE WHEEL LOCKED AND THE RADIO SHUT OFF, SIMILAR TO THE FAILURE LISTED UNDER NHTSA CAMPAIGN ID NUMBER: 01V031000 ( ELECTRICAL SYSTEM:BATTERY:CABLES). THE CONTACT WAS UNABLE TO RESTART THE VEHICLE WITHOUT A JUMP. THE MANUFACTURER WAS NOT NOTIFIED NOR WAS THE VEHICLE DIAGNOSED OR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 135,288.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419165August 12, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT WHEN ACCELERATING AT ANY SPEED, THE VEHICLE WOULD HESITATE AND STALL WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE AND MADE THE CONTACT AWARE OF NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE), BUT ADVISED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417139August 4, 2011
FUEL SYSTEM, GASOLINE
MY 2000 MERCURY COUGAR SUDDENLY STARTED SPUTTERING, BUCKING, AND IN LESS THAN TWO MINUTES STOPPED IN TRAFFIC. IT WOULD CRANK BUT NOT START. I HAD TO HAVE IT PUSHED OFF THE ROAD OUT OF TRAFFIC. IT WAS TAKEN TO A REPAIR SHOP WHERE THE MECHANIC TOLD ME IT WAS A FAULTY FUEL PUMP SYSTEM. WHEN LOOKING ONLINE FOR RECALLS OR SAFETY IMPROVEMENT CAMPAIGNS, ON THE FORD WEBSITE, THEY ACKNOWLEDGED THAT COUGARS HAVE HAD PROBLEMS WITH THE FUEL PUMP SYSTEM. THE WEBSITE DID NOT SPECIFY ANY MODEL YEAR. WHEN LOOKING ON ANOTHER WEBSITE AND SEARCHING RECALLS, THE 2000 COUGAR HAD NO RECALLS OR SAFETY IMPROVEMENT CAMPAIGNS. WHAT IS INTERESTING TO ME IS THAT THE OTHER THREE MODEL YEARS, 1999, 2001, AND 2002, ALL HAD RECALLS ON THE FUEL PUMP SYSTEM. FORD MOTOR COMPANY ISSUED AN EXTENDED MANUFACTURER'S WARRANTY ON THE FUEL PUMP SYSTEM FOR THOSE THREE MODEL YEARS UNTIL DECEMBER 2010. MY HUSBAND AND I BOTH CALLED FORD MOTOR COMPANY REGARDING OUR PROBLEM AND WERE TOLD THAT WE WERE SENT A NOTICE REGARDING THE EXTENDED WARRANTY AND WE SHOULD HAVE HAD IT FIXED BEFORE THE WARRANTY ENDED. OUR CAR WAS NOT COVERED UNDER THE WARRANTY THEREFORE WE DID NOT RECEIVE A NOTICE. THEY BASICALLY SAID SORRY, YOU ARE ON YOUR OWN FOR THE $600+ REPAIR BILL AND HAVE A GREAT DAY. WHEN A CAR IS ONLY MADE FOR FOUR YEARS AND THREE OF THOSE FOUR HAVE A SAFETY PROBLEM THAT CAUSES THE CAR TO STOP SUDDENLY IT STANDS TO REASON THAT THE FOURTH MODEL YEAR MADE WITH THE SAME PARTS WOULD HAVE THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414297July 18, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THERE IS AN ELECTRICAL ISSUE THAT IS EFFECTING MY VEHICLE. I HAVE A V6 ENGINE, AND THE INSTRUMENT CLUSTER, RADIO, INTERIOR LIGHTS, AND HEAD LIGHTS FLICKER WHEN I START UP MY CAR AND CONTINUE TO DO SO. I WENT ONLINE TO LOOK AT POSSIBLY RECALLS AND SAW THAT THERE WAS ONE DECRIBING THE EXACT ISSUE I HAVE. I CALLED THE FORD DEALERSHIP IN HUNTLEY, ILLINOIS AND TALKED TO A GUY IN THE SERVICE DEPARTMENT, NAMED MIKE. HE TOLD ME THAT THE RECALL ONLY AFFECTED CERTAIN MERCURY COUGARS FROM CERTAIN PLANTS.... I AM ALSON HAVING ISSUES WITH THE TRANSMISSION RANGE SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379490January 28, 2011
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE BATTERY WAS REPLACED AND THE CONTACT RECEIVED A JUMP START BEFORE HE WAS ABLE TO START THE VEHICLE. THE VEHICLE REMAINED ON FOR A FEW MINUTES BEFORE STALLING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE ALTERNATOR WOULD NEED TO BE REPLACED. THE ALTERNATOR WAS REPLACED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BUT FOUND THAT THE HEADLIGHTS WERE INTERMITTENTLY DIMMING. THE CONTACT WAS ADVISED BY THE DEALER AND MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 01V031000 (ELECTRICAL SYSTEM: BATTERY: CABLES). THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WOULD HESITATE AND THAT FUEL WAS NOT TRAVELING TO THE ENGINE CORRECTLY EVEN WITH A FULL TANK OF FUEL. THE DEALER AND MANUFACTURER BOTH ADVISED THAT CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,000 AND THE CURRENT MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355716September 15, 2010
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE ATTEMPTING TO CLOSE THE SUN ROOF THE CONTACT NOTICED THAT THE SUN ROOF MECHANISM WOULD NO LONGER FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE SUN ROOF NEEDED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS AND THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 55000 AND THE CURRENT MILEAGE WAS 126000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Cougar