Mercury Cougar Complaints (2000)

211 consumer complaints on file.

#755182December 2, 2001
UNKNOWN OR OTHER
ENGINE WARNING LIGHTS STAYS ON, ALTHOUGH NO DRIVABILITY PROBLEMS. SUSPECT DEALERSHIP OF FALSIFYING REPAIR. DEALERSHIP SAID IT WAS LEAKING GAS CAP, ALTHOUGH THE INVOICE DID NOT HAVE A NEW GAS CAP ON THE REPAIR INVOICE. ACQUAINTANCE IN BODY SHOP INFORMED ME THAT SERVICE WORKERS MERELY DISCONNECT BATTERY POST FOR A MINUTE TO RESET THE COMPUTER AND THEN ENGINE LIGHT STAYS OFF FOR SEVERAL WEEKS. THAT IS EXACTLY THE SITUATION THAT HAPPEN TO ME. THE ENGINE LIGHT RETURNED ABOUT A MONTH AFTER BEING "REPAIRED" BY THE DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753147October 12, 2001
VEHICLE SPEED CONTROL
CAR DIED AT 50MPH. TURNED CAR OFF AND BACK ON WHILE STILL ROLLING ON THE WAY HOME LAST NIGHT. ALSO ON THE WAY HOME LAST NIGHT THE CAR ACCELERATED, ON IT'S OWN, MY FOOT WAS NOT ON THE ACCELERATOR, INCREASED FROM 15MPH TO ~20MPH AND RPMS WENT UP. THIS IS THE SECOND TIME IT HAS HAPPENED IN THE LAST FEW MONTHS. I BELIEVE IT IS RELATED TO THE "RPM" ISSUE THAT THE FORD TECHNICAL REP SAID WAS "NORMAL". THERE IS NO WAY RPMS INCREASING 300-1500RPM WHEN PUSHING IN THE CLUTCH IS NORMAL. I AM CONCERNED THIS IS THE SECOND TIME THE RPMS/SPEED HAS INCREASED ON IT'S OWN. THIS IS ALSO THE SECOND TIME THE CAR HAS DIED RUNNING DOWN THE ROAD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752996October 9, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
RPMS ON ENGINE DO NOT DROP WHEN CLUTCH PRESSED. RPMS GO UP SOMETIME 1500 RPMS. CAR LURCHES WHEN DOWNSHIFTING INTO 2ND UNLESS WAITING 5-20 SECONDS FOR RPMS TO FINALLY DROP. HAPPENS EVERY DAY IF VEHICLE IS WARM (DRIVEN OVER 25 MILES). FORD SAYS IT IS DESIGNED THIS WAY. PROBLEM DIDN'T SHOW UP FOR AT LEAST 12,000 MILES. PROBLEM DISAPPEARED AFTER 800 MILE DRIVE, BUT REOCCURRED AFTER 1 WEEK. CAR HAS ACCELERATED IN 2ND GEAR WITHOUT MY INTERVENTION ONCE. THAT IS ENOUGH TO CAUSE ME GREAT CONCERN FOR MY SAFETY. I CANNOT DRIVE THIS CAR WITH NORMAL DRIVING HABITS, I COULD ORGINALLY, NOT NOW. THE PROBLEM IS GETTING PROGRESSIVELY WORSE. THE DEALER SAYS I HAVE NO RECORSE AND IT IS NOT A PROBLEM ACCORDING TO FORD. IT IS A PROBLEM. I FEEL UNSAFE, AND IT COULD ENDANGER OTHER PEOPLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752955October 5, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE WOULD STALL UNEXPECTED AND LOSE CONTROL DUE TO LACK OF POWER SUPPLIED FOR POWER STEERING AND BRAKES, ALSO EXPERIENCE HESITATION.. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897239October 2, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CONSUMER HAD THREE FUEL PUMPS REPLACED WITHIN THE YEAR BECAUSE VEHICLE STALLED WITHOUT PRIOR WARNING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752657September 27, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
SQUEAKING NOISE COINCIDES WITH HESITATION IN DRIVING. SERVICE TECHNICIANS CANNOT FIGURE OUT WHAT THE PROBLEM IS. HAD IN TO DEALER 3 TIMES, ONCE THEY KEPT IT FOR 5 DAYS AND SAID THEY COULDN'T FIND THE PROBLEM. FEELS LIKE A JERKING OR BUCKING, HAPPENS RANDOMLY/FREQUENTLY. DOESN'T MATTER WHAT GEAR OR HOW FAST, HAPPENS WHEN APPLYING BRAKES AND APPLYING GAS. BUZZING SOUND IN STEERING COLUMN. SAID WAS FIXED ONCE, BUT STILL OCCURS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896927September 26, 2001
TIRES
PE00 020; WAS TRAVELING ABOUT 55MPH ON HIGHWAY WITHOUT PRIOR WARNING REAR PASSENGER'S TIRE BLEWOUT. SHE WAS ABLE TO PULL OVER TO THE SIDE. FIRESTONE, FIREHAWK GTAO2 , P215/50R 16, DOT WTBRIV469. SECOND INCIDENT, FRONT PASSENGER'S TIRE BLEWOUT. TIRE HAD STREES MARKS ON INNER SIDE OF TIRE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752163September 13, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE VEHICLE WOULD STALL DURING DRIVING AT VARIOUS SPEEDS. WITHIN TWO DAYS THAT I RECEIVED THE VEHICLE IT STALLED. ELECTRICALS INTACT. MILEAGE 102. DEALER SAID MOST LIKELY BAD GAS, CALL IF HAPPENS AGAIN. AT JUST OVER 7000 MILES SOMETIME IN MARCH IT STARTED BUCKING AND THEN STALLED AT HIGHWAY SPEED. AFTER FIFTEEN MINUTES IT RESTARTED. I WAS VERY DANGEROUS SITUATION AS I WAS STUCK ON THE SPAN OF A MAJOR BRIDGE WITH NO PLACE TO GO.. FOR THREE WEEKS THE DEALERSHIP ATTEMPTED TO FIND THE PROBLEM AND FINALLY BLAMED A FUEL PUMP. ONE WEEK LATER, AT 55 MPH, THE CAR ENGINE SHUT OFF WITH NO WARNING, ELECTRICALS APPEARED TO WORK. CAR RESTARTED ABOUT ONE MINUTE LATER ON FIRST TRY. DEALERSHIP BLAMED AIR CONDITIONER, EXCEPT I HAD NOT USED AIR CONDITIONER IN THE PREVIOUS SIX MONTHS. THEY NEVER FIGURED IT OUT AND COULD NOT DUPLICATE. AFTER A NASTY DEALING WITH FORD, MY LAWYER, AND THE FLORIDA LEMON LAW I NOW DRIVE A 2001 MERCURY DEATHTRAP/COUGAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895708September 4, 2001
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE CUT OFF WITHOUT PRIOR WARNING. DEALERSHIP IS AWARE OF THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749641August 2, 2001
VEHICLE SPEED CONTROL
RPM'S REMAIN HIGH OR INCREASE WHEN CLUTCH IS ENGAGED-VERY UNSAFE! YOU NEVER KNOW IF YOU ARE GOING TO SLOW DOWN OR IF THE CAR WILL CONTINUE TO GO EVEN THOUGH YOU ARE NOT TOUCH THE GAS, CLUTCH OR BRAKE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748763July 19, 2001
STEERING: STEERING WHEEL/HANDLE BAR
STEERING BROKE FROM MOLD WHEN IMPACTED. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#747050June 19, 2001
ELECTRICAL SYSTEM:IGNITION:SWITCH, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
THE VEHICLE HAS BEEN TAKEN IN SEVERAL TIMES FOR THESE ONGOING PROBLEMS. THE PROBLEMS HAVE OCCURRED SINCE THE FIRST WEEK OF HAVING THE VEHICLE. ARBITRATION PAPERS WERE FILED BUT REQUEST WAS DENIED DUE TO DEALERSHIP NOT REGISTERING PROBLEMS AS WELL AS INDICATING A PART CAPABLE OF FIXING THE PROBLEM, HOWEVER THE PART DID NOT. VEHICLE WAS TAKEN TO A NEW DEALERSHIP WHO REGISTERED THE COMPLIANTS. DEALERSHIP REPLACED THE IGNITION SWITCH BUT PROBLEMS STILL REMAIN. DEALERSHIP TOLD OWNERS IT WAS AN ELECTRICAL PROBLEM THAT WOULD BE TO COMPLICATED TO FIND. THE VEHICLE IS A LEASE AND IS USED FOR TRAVELING BACK AND FORTH FOR A COLLEGE STUDENT ON HIGHWAYS WHERE THE VEHICLE HAS FAILED SEVERAL TIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888182May 14, 2001
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FUEL TANK NEEDS TO BE REPLACED . THIS IS 3RD TIME DUE TO FAULTY SEAL WHICH CAUSES FUEL LEAKAGE . *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#886363April 20, 2001
ELECTRICAL SYSTEM:STARTER ASSEMBLY, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING AT 55-60 MPH CONSUMER TURNED ON AIR CONDITIONER, THEN SMELLED SMOKE. TURNED AIR CONDITIONER OFF. WENT TO PULL OVER, AND BRAKES HAD FAILED. WHEN VEHICLE CAME TO STOP, CONSUMER OPENED HOOD AND SAW FLAMES. PUT FIRE OUT, AND HAD VEHICLE TOWED TO DEALER. DEALER STATED THAT STARTER HAD CAUSED FIRE AND REPLACED STARTER.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#886366April 20, 2001
ELECTRICAL SYSTEM:IGNITION:SWITCH, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
WHEN TURNING KEY TO START VEHICLE THERE IS A LOUD NOISE, NOT CLICKING SOUND, VEHICLE WILL NOT START. CONSUMER HAS TO TAKE KEY OUT OF IGNITION AND TRY AGAIN, A COUPLE OF TIMES BEFORE VEHICLE WILL START. TO DEALER WHO FOUND NOTHING WRONG. COULD BE RECALL ON BATTERY CABLE ROUTING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743912April 11, 2001
UNKNOWN OR OTHER
THE CUP HOLDER IN THE COUGAR'S CENTER CONSOLE SPILLS ON EVERY OCCASION. IT HAS HAPPENED COUNTLESS NUMBERS OF TIMES, AND IS A SAFETY RISK. I CAN'T THINK OF HOW MANY TIMES I'VE NEARLY GOTTEN INTO AN ACCIDENT BECAUSE OF MY MALFUNCTIONING CUP HOLDER TIPPING OVER AND SPILLING MY DRINK ALL OVER THE CAR, AND ALL OVER MY LAP. IT SEEMS LOGICAL THAT FORD REPLACE THESE CONSOLES WITHOUT CHARGE WITH THE NEW CONSOLE, WHERE THEY FIXED THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743914April 11, 2001
UNKNOWN OR OTHER
I HAVE SPILLED COFFEE TWICE WHILE TURNING RIGHT...CUPHOLDER DOES NOT HOLD...HOT COFFEE ON LAP WHILE DRIVING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743755April 9, 2001
UNKNOWN OR OTHER
THE CUP HOLDER WILL SPILL ANY DRINK ON ANY RIGHT HAND TURN IN EXCESS OF 20 MPH. I HAVE GOTTEN IN MANY "CLOSE CALL" ACCIDENTS BECAUSE OF THIS, AND DO NOT WANT TO JEOPARDIZE MY SAFETY ANY FURTHER FOR A SPILLED DRINK OR COFFEE. I AM CONSTANTLY CLEANING MY SEATS AND REPLACING MY PANTS. I KNOW OF MANY OTHER OWNERS WITH THE SAME PROBLEM. SINCE MID-2000 FORD HAS BEEN USING A DIFFENRENT STYLE CONSOLE WITH A FUNCTIONAL BUILT-IN CUP HOLDER SO THEY ARE AWARE OF THE PROBLEM, HOWEVER THEY WILL NOT HELP OUT THOSES OWNERS WHO HAVE THE OLDER STYLE CONSOLE WITH THE NON-FUNCTIONAL CUP HOLDER. PLEASE CONTACT ME IF YOU HAVE ANY OTHER QUESTIONS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743766April 9, 2001
UNKNOWN OR OTHER
I HAVE ALMOST BEEN IN TWO ACCIDENTS, AND RAN OVER A CURB BECAUSE OF THE DESIGN OF THIS CUP HOLDER. IT HAS SPILLED 3 DRINKS INTO MY LAP SO FAR. THEY CHANGED THEM HALFWAY THROUGH THE MODEL YEAR. I THINK THEY SHOULD ALL BE RECALLED AND REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743690April 7, 2001
STRUCTURE:BODY:DOOR, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE DOOR LOCKS INSTALLED ALLOW THE DRIVER TO HIT A SWITCH ON DRIVER'S DOOR TO LOCK PASSENGERS, OR TO PUSH IN THE LOCK, WHICH WILL LOCK BOTH DRIVER AND PASSENGER'S DOOR. UPON ENTERING THE VEHICLE I HAVE PUSHED BOTH THE SWITCH AND LOCK, NEITHER OF WHICH WOULD LOCK THE PASSENGER'S SIDE. I REPEAT THIS UP TO 10 TIMES BEFORE THE PASSENGER SIDE WILL LOCK. NOT TOO SAFE!! 2ND COMPLAINT---STEREO WILL BE ON AND THE DRIVER'S SIDE SPEAKERS WILL SHUT OFF FOR A FEW SECONDS AND YOU WILL ONLY HEAR PASSENGER'S SIDE. THEN THEY WILL COME BACK ON. THIS HAPPENED EVERY 10-15 MINUTES FOR ABOUT 3 MONTHES BUT HAS NOT HAPPENED IN A WHILE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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