Mercury Cougar Complaints (2000)

211 consumer complaints on file.

#10094313September 24, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
WHILE DRIVING HEADLIGHTS FLASHED ON AND OFF INTERMITTENTLY. CONSUMER PULLED OVER. THE LIGHTS CAME BACK ON FIFTEEN MINUTES LATER. THEN, CONSUMER DROVE VEHICLE TO THE DEALER, AND MECHANIC DETERMINED THAT BATTERY NEEDED TO BE REPLACED. . BUT THE PROBLEM RECURRED THE NEXT DAY. THEN, MECHANIC ANALYZED THE PROBLEM, AND INFORMED CONSUMER THAT THE VOLTAGE SENSOR CIRCUIT NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087740September 14, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING VEHICLE STALLED. THE CONSUMER WAS UNABLE TO RESTART THE VEHICLE, AND HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC DETERMINED THAT THE FUEL PUMP NEEDED TO BE REPLACED DUE TO A SOLENOID SWITCH. THE CONSUMER INFORMED THE MECHANIC THAT WHEN THE GAS TANK WAS A QUARTER FULL VEHICLE STALLED WITHOUT WARNING. *AK THE ENGINE STALLED AS THE CONSUMER ATTEMPTED TO ACCELERATE. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090565September 7, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
THE LIGHTS ON MY DASHBOARD KEPT DIMING WHEN EVER I HAD HIT THE GAS. DID INFORM L/M OF PROBLEM AND HAD MADE AN APPOINTMENT FOR THEM TO LOOK AT IT. THEY INFORMED ME THERE WAS NO PROBLEM. THAT THIS DOES HAPPEN ON SOME COUGARS BUT NOT TO WORRY ABOUT IT. I BOUGHT IT IN AGAIN FOR SOMETHING AND MENTION THE DIMING AGAIN AND THEY SAID THE SAME THING TO ME. ON THE WAY HOME FROM WORK ONE DAY MY CAR STARTED TO LOSS POWER AND BY THE TIME I GOT HOME I DIDN'T HAVE ANY POWER. I CALLED L/M AND TOLD THEM OF THE PROBLEM. I WAS TOLD TO BRING MY CAR IN.THEY INFORM ME IT WAS MY ALTERNATOR. I HAD 3/36 WARR ON IT & I HAD NOT EVEN 37,000 ON IT AND L/M TOLD ME IT WASN'T COVER UNDER WARR AND WANTED TO CHARGE ME OVER $1000.00. THAT WAS ON 12/19/2002...ON 9/4/2004 I WAS DRIVING AND CAR WENT OUT ON ME AND I BOUGHT IT TO FIRESTONE AND THEY MY BATTERY WAS SO DEAD AND THEY COULDN'T EVEN FINISH THE TESTING AFTER PUTTING IN A NEW BATTERY THEY TOLD ME IT WAS MY ALTERNTOR.THIS IS THE 3RD ONE SINCE I PURCHASE MY CAR. I WAS TOLD THAT THE DIMING WHICH IS STILL HAPPENING WASN'T A PROBLEM AND NOW I AM ON MY 3 RD ALTERTNER. EVEN I KNOW THERE IS PROBLEM. THIS SHOULN'T BEEN HAPPENING ON A CAR LESS THEN 5 YRS OLD AND IT 3RD ALTERNATOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090366September 3, 2004
AIR BAGS:FRONTAL
AFTER BEING INVOLVED IN A HEAD ON COLLISION WHILE TRAVELING 65 MPH THE AIR BAGS DID NOT DEPLOY.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10088990September 2, 2004
STEERING:COLUMN, STEERING
DRIVING THE CAR, AND NOTICED THE STEERING WHEEL WAS VERY LOSE. COULD EASILY MOVE THE STEERING WHEEL UP AND DOWN. TOOK TO FORD DEALERSHIP AND WAS TOLD THE MAIN BOLT THAT CONNECTS TO STEERING COLUMN BROKE, UNABLE TO DRIVE CAR, WAS CLASSIFIED AS TOTALED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089374August 19, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FORD MOTOR COMPANY FUEL PUMP RECALL, POSSIBLE ENGINE STALLING.*MR THE CONSUMER'S RECEIVED A RECALL LETTER WHICH REFERENCE A HESITATION/SURGING PROBLEMS. THE CONSUMER CONTACTED THE DEALER WHO STATED THAT THEY HAD NOT RECEIVED THE NEWLY DESIGNED FUEL PUMPS AND TO CALL BACK IN LATE MAY. WHEN THE CONSUMER CALLED BACK IN LATE MAY THE PART WAS STILL NOT AVAILABLE. THE PART DID NOT ARRIVE UNTIL MID JULY AND THE CONSUMER DROPPED THE VEHICLE OFF THAT MORNING TO HAVE IT FIXED. WHEN THE CONSUMER ARRIVED THAT AFTERNOON TO PICK IT UP THE CONSUMER WAS TOLD THAT THE INCORRECT PART WAS ORDERED AND THE VEHICLE HAD TO KEPT OVERNIGHT. THE PUMP WAS FINALLY REPLACED THE NEXT DAY AND WHEN THE VEHICLE WAS PICK THE CONSUMER INDICATED THAT SHE SMELL FUEL INSIDE THE VEHICLE. THE CONSUMER WAS TOLD THAT HE SMELL WOULD GO AWAY IN A FEW DAYS. THE CONSUMER FELT THAT SOMETHING WASN'T RIGHT AN TOOK THE VEHICLE TO HER INDEPENDENT MECHANIC. HE FOUND THAT THE FLOOR UNDER THE BACK SEAT WAS CUT TO REMOVE THE OLD FUEL PUMP AND THAT THE NEW FUEL PUMP WAS SECURED WITH DUCT TAPE, NOT THE RETAINER RING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086633August 11, 2004
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, STRUCTURE:BODY:BUMPERS
VEHICLE LOST POWER WHILE DRIVING DOWN HIGHWAY. REPLACED THE BATTERY AND TOOK TO SHOP TO HAVE ALTERNATOR AND WHATEVER ELSE LOOKED AT. MECHANIC COULD NOT FIND ANYTHING WRONG. BATTERY LIGHT STILL FLASHING. I'M SCARED THIS WILL HAPPEN AGAIN AND LEAVE ME STRANDED. ALSO HAVE HAD SAME ELECTRICAL PROBLEMS (POWER WINDOWS) AS EVERYONE ELSE, AS WELL AS SPENDING $600 ON BRAKES, AND TRUNK LATCH WON'T WORK. RADIO WORKS OFF AND ON. ALSO HAD TO REPLACE BUMPER AS IT WAS RIPPED OFF WHILE PULLING OUT OF PARKING SPACE. (NOT NEGLIGENC). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082812July 28, 2004
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
AFTER RUNNING FOR MORE THAN 10 MINUTES IN A ROW ENGINE WILL NOT RESTART FOR THIRTY OR FOURTY MINUTES. BRAKES LOSE CONTROL IN RAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082224July 19, 2004
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUN ROOF BROKEN ON MY 2000 MERCURY COUGAR 1) THERE WAS NO WARNING LEADING UP TO IT BREAKING. 2) I WAS OPENING THE SUN ROOF AND THEN A LOUD "POP" NOISE AND IT WOULDN'T MOVE. FORD USED PLASTIC RAILS FOR THE SUN ROOF AND THEY CAN'T SUPPORT IT. THEY LATER CORRECTED THE NEWER MODEL COUGARS WITH METAL RAILS BUT THEY WANT ME TO PAY ALMOST $1,000 TO LET THEM FIX IT. 3) IT IS STILL BROKEN. I PAYED MORE FOR THE SUN ROOF IN THE FIRST PLACE. THEY SHOULD FIX IT FOR FREE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081251July 17, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
I HAVE A 2000 MERCURY COUGAR THAT I BOUGHT BRAND NEW AND HAS BEEN SERVICE FAITHFULLY BY A DEALERSHIP. BUT RECENTLY IN THE PAST 2 MONTHS THERE HAVE BEEN 3 ALTERNATORS PUT ON MY CAR ALL RESULTING FROM THE SAME PROBLEM. THE CONSOLE LIGHTS FLICKER AND DIM, THE HEADLIGHTS FLICKER AND DIM, THE BATTERY LIGHT FLASHES AND EVENTUALLY IT STAYS LIGHTED AND THE GAUGES ZERO OUT AND THE CAR SHUTS DOWN STARTING WITH THE RADIO AND EVENTUALLY THE LIGHT GOES OUT AND THE CAR DIES. THIS HAS HAPPENED 3 TIMES TO ME WITHIN THE PAST MONTH ALL WHILE DRIVING IN LOT'S OF TRAFFIC. THE LAST TIME I WAS ABLE TO PULL OVER TO A PARKING LOT. I'VE SEEN THAT THERE ARE MANY OTHER COUGAR OWNERS WITH THE SAME YEAR AS MINE THAT ARE CONTINUOUSLY HAVING THE SAME PROBLEM OVER AND OVER. WHY? A BRAND NEW CAR SHOULD NOT BE DOING THIS AND TO COMPLETELY BREAK DOWN IN RUSH HOUR TRAFFIC IS DEFINITELY HORRIFYING. THE DEALERSHIP HAS JUST PUT THE 4TH ALTERNATOR ON AND SAYS THEY HAD TO REWIRE A HARNESS BUT DIDN'T SAY TO WHAT OR FOR WHAT. IT'S COSTING ME $700 AND HOW AM I TO BELIEVE THAT IT WON'T BREAK DOWN AGAIN WITH THE SAME PROBLEM. HOW COME FORD DOESN'T ISSUE A RECALL FOR THE ALTERNATOR/BATTERY/WIRING PROBLEM. A BRAND NEW CAR IS NOT SUPPOSED TO BREAK DOWN BEFORE IT'S PAID FOR. I'M DEFINITELY NOT BUYING ANOTHER MERCURY PRODUCT AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080868July 12, 2004
ELECTRICAL SYSTEM
FOR THE LAST 18 MONTH THE HEAD LIGHTS AND DASH LIGHTS HAVE FLICKERED. I HAVE TAKEN IT TO THE DEALER 4 OR 5 TIMES. TWICE BEFORE THE WARRANTY RAN OUT. THE PROBLEM WAS NEVER FIXED AND THE DEALER ALWAY TOLD ME THE ELECTRICAL SYSTEM CHECKED OUT FIND. THE PROBLEM HAS GOTTEN WORSE AND NOW THE ALTERNATOR HAS FAILED TWICE IN 30 DAYS. THIS WAS MY THIRD AND LAST MERCURY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080742July 10, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
WITH LITTLE OR NO WARNING, MY CAR'S ELECTRICAL SYSTEM WILL START FAILING. LIGHTS WILL DIM, RPM AND SPEED GAGES RESET AND THE CAR STALLS. THE VEHICLE WILL NOT START AGAIN AND HAS TO BE TOWED TO THE SHOP. VEHICLE HAS LEFT ME STRANDED 3 TIMES BECAUSE OF THIS. THE FAILURE IS IN THE ALTERNATOR TO THE CAR AND POSSIBLY THE BATTERY AS WELL WHICH HAS ONLY EVER BEEN THE ORIGINAL FORD BATTERIES. I HAVE HAD TO HAVE MY BATTERY REPLACED 3 TIMES AND MY ALTERNATOR 3 TIMES. THIS HAS ALL OCCURRED WITHIN THE LAST 2 1/2 YEARS. AFTER READING INFORMATION FROM OTHER MERCURY COUGAR OWNERS ON THE WEBSITE WWW.FASTCOUGAR.ORG, IT IS OBVIOUS THAT THERE IS A SUBSTANTIAL PROBLEM WITH THIS CAR'S ALTERNATOR AND SHOULD BE ADDRESSED BY THE FORD MOTOR COMPANY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081630July 9, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING AT 45 MPH VEHICLE STALLED. THIS CAUSED THE LOSS OF STEERING AND BRAKES. AS RESULT, CONSUMER WAS INVOLVED A COLLISION, WHERE THE VEHICLE WAS TOTALED. DEALER NOTIFIED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10079499June 18, 2004
AIR BAGS:SIDE/WINDOW
CONSUMER PARKED THE VEHICLE AND PASSENGER'S SIDE AIR BAG DEPLOYED. CONSUMER CONTACTED DEALERSHIP ABOUT THIS ISSUE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078379June 17, 2004
STRUCTURE:BODY:BUMPERS
THE FRONT BUMPER IS SO LOW IT DRAGS OUT OF DRIVEWAYS, SHOPPING CENTER PARKING BLOCKS AND SO ON. BECAUSE OF THIS, THE WHOLE FENDER HAS TORN OFF ON BOTH SIDES OF CAR. THE FULL FENDER AND LOWER SECTION WHERE FOG LIGHTS WOULD GO IS TORN OFF TOO. INCIDENT DATE WAS LAST TIME, THIS PROBLEM HAPPENS EVERYTIME THE CAR IS DRIVEN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075386June 14, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING, EQUIPMENT:OTHER:LABELS
#1 I RECEIVED A RECALL LETTER FROM FORD IN LATE APRIL 2004 REGARD THE FUEL PUMP. I HAVE HAD SEVERAL PROBLEMS WITH MY 2000 COUGAR LOOSING POWER ON INCLINE FOR THE PAST YEAR OR SO. AFTER I PAID TO HAVE A NEW FUEL PUMP I RECIEVED THE LETTER. THEY INFORMED ME THAT THE NEW FUEL PUMP WOULD BE OUT LATE MAY 2004, BUT I HAVEN'T HEARD FROM THEM AS OF DATE. *AK #2 EVERYTIME I DRIVE MY CAR FOR ABOUT 15 MINUTES OR MORE, ONCE I TURN OFF THE CAR, IF I TRY TO START IT WITHIN 5 TO 10 MINUTES IT WILL NOT START. I HAVE TO WAIT AT LEAST 15 MINUTES. FORD DEALERSHIP REPAIR CANNOT FIND A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075475June 1, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING VEHICLE STALLED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073710May 17, 2004
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
WHILE TURNING ON THE TURN SIGNAL IT FAILED TO TURN ON. CONSUMER TOOK THE VEHICLE TO THE DEALER, AND MECHANIC REPLACED THE TURN SIGNAL SWITCH UNIT DUE TO A BURNT WIRE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072746May 17, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
I WAS HEADING HOME FROM THE BEACH. I HAD MY CAR ON CRUISE CONTROL. A CAR WAS STOPPING AHEAD TO TURN INTO A HOUSING DEVELOPMENT. I TRIED TO PUSH THE BRAKE TO DISENGAGE THE CRUISE CONTROL,BUT THE CRUISE CONTROL DID NOT DISENGAGE. I AGAIN HIT THE BRAKE, HARDER THIS TIME, BUT THE CRUISE CONTROL AGAIN DID NOT DISENGAGE. WITH MY FOOT ON THE BRAKE I TRIED TO SWERVE TO MISS THE CAR IN FRONT OF ME. I ENDED UP LOSING CONTROL OF MY CAR OFFROAD AND ROLLING THE CAR INTO A DITCH. I AVOIDED ANY OTHER CARS OR PROPERTY, BUT MY CAR WAS DAMAGED HEAVILY. I AM STILL AWAITING THE ASSESSMENT OF THE DAMAGE FROM MY INSURANCE COMPANY. MY PASSENGER AND I BOTH WALKED AWAY, LUCKILY WE WERE WEARING OUR SEAT BELTS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10071834April 29, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING/TURNING AT 55 MPH VEHICLE HESITATED THEN STALLLED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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