Mercury Cougar Complaints

1,886 consumer complaints on file.

#8009310May 7, 2002
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
HOOD UNLATCHES AT HIGHWAY SPEED. PROBLEM DOESN'T HAPPEN ON CITY ROUTES. THE CONSUMER BEING CONCERN IF IT WILL UNLATCH AND BLOCK THE ABILITY TO SEE WHILE DRIVING. DEALER WAS NOTIFIED AND DUPLICATED THE HOOD. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#565699May 6, 2002
ELECTRICAL SYSTEM:IGNITION, ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE'S IGNITION MODULE WAS REPLACED BECAUSE IT WAS DEFECTIVE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761542May 5, 2002
STRUCTURE:BODY
WHEN CAR WAS PURCHASED WAS NOT TOLD THAT THE UINBODY RAIL WAS CUT AWAY OVER SUSPENSION/MTR.CROSSMEMBER MOUNT. FOUND THIS INFO OUT WHEN WE HAD A MINOR ACCIDENT WITH DAMANGE TO THE RIGHT FRONT .HAVE BEEN TRYING TO GET THIS RESOLVED SENCE 1/02 AND JACK GARRETT REFUSES TO DO ANYTHING JUST KEPT GIVING ME A RUN AROUND.THIS CAR SHOULD OF NEVER BEEN SOLD IT IS UNSAFE AND ILLIEGAL TO SELL WITH THE FRAME BEING CUT AND A PIECE WELDED TO MAKE IT FIT,THE RAIL IS RUSTING. WE HAVE HAD SEVERAL PROBLEMS WITH THIS CAR IT HAS BEEN A LIE FROM DATE OF PURCHASE EX. WAS TOLD HAD GREAT BREAKS GOT IT TO FL. HAD NO BRAKES 343.00 I HAVE SEVERAL RECEIPTS FOR ONE REPAIR AFTER ANOTHER.HAVE PICTURES OF THE UNIBODY,CERTFIED LETTER TO JACK GARRETT,PHONE BILLS WHERE I HAVE CALLED HIM LETTING HIM KNOW OF ALL THE PROBLEMS AND LIES HE TOLD US.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#761527May 4, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, VISIBILITY:SUN/MOON ROOF ASSEMBLY
I FEEL LIKE SUCH AN IDIOT BECAUSE I BOUGHT THIS CAR!! UNBELIEVEABLE PROBLEMS, AND NOW I HAVE TO TRY TO SELL THIS CAR. I PAID $16000 FOR THIS CRAP, AND THEN I HAD TO PAY $300 BECAUSE THE ROTORS WARPED ON MY REAR BRAKES, AND THEN THE TRACK ON MY SUNROOF COMPLETLEY BROKE, AND THAT IS GOING TO COST ME AT LEAST $800. FORD/MERCURY SHOULD BE SUED FOR MAKING A TOTALLY CRAPPY CAR. AS YOU CAN SEE BY THE NUMBER OF COMPLAINTS ON YOUR WEBSITE, SOMETHING NEEDS TO BE DONE ABOUT THIS!!!! THANKS, ROSIE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008965May 1, 2002
POWER TRAIN
CONSUMER STATES ODOMETER IS INOPERATIVE, DEALER AND THE MANUFACTURER WERE NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008833April 30, 2002
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
WHILE DRIVING 70MPH THE HOOD FLEW UP, BREAKING WINDSHIELD. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761236April 26, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
TRAVELING 70MPH ON INTERSTATE 75 SOUTH CAR JUST CAUGHT FIRE IN THE MIDDLE LANE. CAR JUST STOPPED IN THE MIDDLE LANE. FIRE STARTED FROM THE ENGINE AND SHOT TO THE REAR OF THE CAR. STATE FARM INSURANCE CO., THE SERVICE MANAGER AT THE DEALERSHIP, AND A REPRESENTATIVE FOR FORD MOTOR CO., ALL STATED THAT THE CAR HAS A MANUFACTURER'S DEFECT WHICH CAUSE THE ENGINE TO SEPARATE . THE CAR WAS SERVICED AT THE DEALERSHIP THAT SAME DAY ( ENGINE LIGHT HAD CAME ON) AND RELEASED AS REPAIRED.*AIK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#8008660April 26, 2002
EXTERIOR LIGHTING:BRAKE LIGHTS
BRAKE LIGHTS DO NOT WORK. LAMP MODULE IS INOPERATIVE DEALER STATED. *AK PIN IN WIRING HARNESS MELTED CAUSING BRAKE MODULE TO FAIL. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008694April 26, 2002
ELECTRICAL SYSTEM:IGNITION:MODULE
IF HEAT IS LEFT ON MODULE IT WILL CATCH ON FIRE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008701April 26, 2002
STRUCTURE:BODY
WHILE TRAVELING ON HIGHWAY CUP HOLDER HAD A DRINK INSIDE. CUP HOLDER WILL DUMP THE DRINK IN DRIVER'S LAP. DEALERSHIP IS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761147April 24, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSON HAS FAILED. I'VE TAKEN MY VEHICLE BACK TO THE DEALER A MONTH AFTER I PURCHASED THE VEHICLE TO ADVISED THEM OF THE JURKING PROBLEM WITH THE CAR ALSO ADVISED THEM THAT THE COOLANT LIGHT WILL NOT GO OFF. DEALER HAS CHECKED THE VEHICLE AND STATED THEY COULD NOT FIND ANYTHING WRONG. AS OF NOW I AM NOT ABLE TO DRIVE THE VEHICLE. WAS ADVISED BY SALES REP THAT SOLD ME THE VEHICLE THE EXTENDED WARRANTY WOULD BE WORKED INTO MY PAYMENTS HOWEVER THIS IS NOT STATED IN THE CONTRACT. NOT TO MENTION THE BRAKES GRIND WHEN BACKING UP IN THE VEHICLE THEY HAVE BEEN REPLACED ON THE VEHICLE 3 MONTHS AGO AND THE BRAKE LIGHT IS FLASHING AGAIN. I WAS TOLD BY THE DEALER I WOULD BE RESPONSIBLE TO PAY $2700.00 TO FIX THE TRANSMISSION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008523April 24, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
CONSUMER WAS HAVING PROBLEMS WITH BRAKES WHICH WERE CAUSING VEHICLE NOT TO STOP .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008768April 23, 2002
ENGINE AND ENGINE COOLING:ENGINE
GOING 70 MPH ON 75 SOUTH CAR JUST CAUGHT ON FIRE IN MIDDLE LANE ON THE HIGHWAY. CAR JUST STOPPED IN THE MIDDLE LANE FIRE STARTED FROM THE ENGINE AND SHOT TO THE REAR OF THE CAR. ****DIMS 11 IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****761083. *AK *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#760974April 21, 2002
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
BRAKE LAMP SWITCH CONTINUALLY OVERHEATS, CAUSING SPEED CONTROL/BRAKELAMPS FUSE TO BLOW. ELECTRICAL SYSTEM FAILS AT OR ABOVE 5,000 RPM (ALL ELECTRONICS SUFFER FROM REDUCED POWER UTILL RPM IS BELOW 5,000)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007715April 16, 2002
WHEELS
WHILE DRIVING 60 MPH HEARD NOISE COMING FROM FRONT WHEELS. DEALER CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007476April 12, 2002
SEATS
FRONT PASSENGER'S SEAT MOVES FORWARD WHILE DRIVING, DEALER NOT NOTIFIED YET. *AK CONSUMER STATES THAT THE PASSENGER SEAT WILL NOT STAY LOCKED INTO POSITION. WHEN THE VEHICLE COMES TO A STOP, THE SEAT WILL SLIDE FORWARD, NO MATTER HOW LIGHT THE BRAKES ARE APPLIED. *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760619April 12, 2002
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, POWER TRAIN
THE SPEEDOMETER JUMPS AND AT TIMES DOES NOT WORK AT ALL. THIS SAME PROBLEM HAS OCCURRED AT LEAST 5 OR 6 TIMES IN THE PAST TWO YEARS. THE INSTRUMENT CLUSTER HAS BEEN REPLACED EACH TIME. THE INTRUMENT CLUSTER INSTALLED LAST MONTH WAS BAD WHILE DRIVING IT HOME FROM THE DEALERSHIP. IT WILL PROBABLY HAVE TO BE REPLACED AT ITS NEXT OIL CHANGE. THE VEHICLE IS ALMOST OUT OF WARRANTY AND THE DEALER ADVISED ME THAT I WOULD BE RESPONSIBLE FOR ANY INCIDENTS AFTER THE WARRANTY EXPIRES EVEN WITH ITS HISTORY, AND I WAS TOLD BY THE DEALER THAT THEY HAVE SEEN THIS PROBLEM WITH OTHER COUGARS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007418April 11, 2002
VEHICLE SPEED CONTROL
ON FIVE OCCASIONS WHILE DRIVING VEHICLE STARTED TO ACCELERATE INTERMITTENTLY. VEHICLE BEEN TO DEALER ON TWO OCCASIONS, AND THEY COULD NOT DUPLICATE THE PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760444April 9, 2002
TIRES
PURCHASED NEW TIRE FROM DEALERSHIP - TIRE HAD SEAM-LIKE CUT ON OUTSIDE WALL - TIRE LOST ABOUT 2 TO 10 LBS OF PRESSURE PER DAY - TOOK CAR IN TO DEALERSHIP SEVERAL TIMES OVER THIS MATTER - WAS TOLD BY DEALERSHIP THAT THERE WAS NOTHING WRONG WITH THE TIRE - TIRE WAS FINALLY REPLACED BY DEALER AFTER CONSUMER COMPLAINED MULTIPLE TIMES. TOOK VEHICLE IN TO HAVE CHECKED OUT AFTER HIT BY UNLICENSED/UNINSURED MOTORIST IN THE SIDE - WAS TOLD BY DEALERSHIP (ETTERS FORD IN CRAWFORDSVILLE, IN) THAT TRANSMISSION DESPERATELY NEEDED SERVICED - WAS TOLD THAT IT HAD A KNOCK AND WOULD CAUSE MAJOR PROBLEMS IF NOT DEALT WITH - CUSTOMER BROUGHT UP THAT VEHICLE WAS NOT OVERDUE OR EVEN DUE FOR A TRANSMISSION SERVICE FOR QUITE A WHILE AND POINTED TO OWNER'S MANUAL SPECIFICATIONS - WAS TOLD, AFTER CAR RELOOKED AT, THAT IT WAS A MISTAKE AND THAT TRANSMISSION WAS FINE - HAVE HAD A KNOCK AND SLIPPING OF TRANSMISSION SINCE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760480April 9, 2002
ENGINE AND ENGINE COOLING:ENGINE
THIS IS A WRITTEN COMPLAIN REGARDING A COMPANY RECALL ON REPLACING HEAD GASKET FOR ALL MERCURY COUGAR (3.8V ENGINE) 1994 AND UP. I OWN A 1993 MERCURY COUGAR XR7 3.8V ENGINE WHO HAS THE SAME ENGINE PROBLEM AS THE 1994, BUT THE MERCURY COMPANY DECIDED TO HAVE A RECALL ON ALL 1994 MODELS ONLY. WELL, I FEEL THIS SHOULD BE RECONSIDER SINCE I HAD THE SAME PROBLEM APPEARED TO MY CAR AND HAD TO TAKE IT TO A DEALER WHO INFORMED ME THAT THIS PARTICULAR ENGINE HAS A MANUFACTURE DEFECT IN THE DESIGN. HOWEVER, THEY COULDNT DO IT UNDER THE MANUFACTURE RECALL DUE TO THE YEAR OF THE CAR BEGIN 1993 AND NOT 1994. I HAD TO PAY $1000.00 OUT OF MY BUCKET TO HAVE IT DONE BY A MERCURY/LINCOLN DEALER, WHICH I FELT IT WAS UNFAIR TO BE GETTING PENALIZED FOR SOMETHING I HAD NO CONTROL OF. I TOOK VERY GOOD CARE OF MY CAR AND MY ENGINE HAD ONLY 63,000 MILES ON IT. I HAD EXPLAINED TO THE DEALER THAT THE HEAD GASKET BLOWN WITHOUT GIVING ME ANY SIGN OR INDICATIONS. THEY CONFIRMED THAT THERE WAS NOTHING AT MY PART THAT I SHOULD HAVE DONE TO PREVENT THIS FROM HAPPENING. THEY ARE VERY MUCH AWARE OF THIS PARTICULAR ENGINE PROBLEM, BUT STILL CANNOT DO IT ON THE COMPANY EXPENSE. IN LIGHT OF THIS, DUE TO THE HEAD GASKET GOTTEN BLOWN, IT DAMAGED OTHER PARTS IN CAR WHICH THE DEALER GAVE AN ESTIMATED COST OF $800.00. I REALLY CANNOT AFFORD TO SPEND THIS MONEY ON SOMETHING THAT THE MERCURY COMPANY IS VERY AWARE OF IF AND EVEN ADMITS THAT THEY HAVE A DESIGN PROBLEM ON ALL 3.8V ENGINE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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