Mercury Cougar Complaints (2000)

211 consumer complaints on file.

#10209465November 16, 2007
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN HESITATING, STALLING, AND THE ENGINE SHUT OFF. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, IT CONTINUED TO HESITATE UNTIL FUEL WAS ADDED. THREE WEEKS PRIOR TO THE FAILURES, THE VEHICLE STALLED AFTER SHIFTING THE GEAR INTO NEUTRAL. SHE ENGAGED THE ACCELERATOR PEDAL TO PREVENT THE VEHICLE FROM STALLING. THREE DAYS AGO, THE VEHICLE WOULD NOT START. A DEALER HAS NOT DIAGNOSED THE FAILURE. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 76,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207298October 29, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE VEHICLE WOULD NOT START AND IT WAS JUMPED BY AAA. THE VEHICLE WAS DRIVEN TO THE REPAIR SHOP AND THEY STATED THAT THE CABLE THAT CONNECTED THE BATTERY TO THE ALTERNATOR NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V031000 (ELECTRICAL SYSTEM:BATTERY:CABLES), EVEN THOUGH THE VEHICLE WAS MANUFACTURED WITHIN THE MANUFACTURE DATES. THE VEHICLE WAS MANUFACTURED IN APRIL OF 2000. THE CURRENT AND FAILURE MILEAGES WERE 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203257September 17, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THERE WAS A RECALL ON THE ALTERNATOR BATTERY CABLE. WHEN THE BATTERY SHORTS OUT, IT CATCHES FIRE AND ALSO SHORTS OUT THE ALTERNATOR. WHILE DRIVING 35 MPH, THE CABLE CAUGHT FIRE, BUT IT EXTINGUISHED ON ITS OWN. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT HIS VIN WAS NOT INCLUDED IN ANY RECALLS. THE CONTACT PAID FOR THE REPAIR AND WANTS TO BE REIMBURSED. FORD REFUSES TO REIMBURSE HIM AND ADVISED HIM TO CALL NHTSA. THE CURRENT AND FAILURE MILEAGES WERE 65,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10199512August 14, 2007
AIR BAGS
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. IN 2006, THE CONTACT WAS INVOLVED IN A CRASH AND WAS STRUCK BY SIX VEHICLES. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING INDICATORS ON THE INSTRUMENT PANEL. HE STATED THAT HE HAS BEEN INVOLVED IN NUMEROUS CRASHES DUE TO DODGING ROAD DEBRIS, WHICH CAUSED HIS VEHICLE TO BE REAR ENDED AND CRASH INTO A TREE. THE AIR BAGS HAVE NEVER DEPLOYED IN ANY OF HIS CRASHES. THE DEALER AND THE MANUFACTURER HAVE NOT OFFERED ANY ASSISTANCE AND STATED THAT NOTHING COULD BE DONE DUE TO THE LACK OF SAFETY RISK. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 51,000 AND THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10198328August 2, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE FUEL PUMP FAILED ON HER VEHICLE. FORD INFORMED HER THAT A RECALL REPAIR WAS PREVIOUSLY PERFORMED ON THE VEHICLE. THE CONTACT WENT TO THE CORPORATE FORD OFFICE AND WAS INFORMED THAT THE REPAIR HAD NOT BEEN PERFORMED. SHE ALSO STATED THAT THE ENGINE OCCASIONALLY STALLED AND ONE OF THE STRUTS FAILED DURING A TEST DRIVE AT 60 MPH. THE VEHICLE WAS EVENTUALLY TOWED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 110,125 AND FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197209July 23, 2007
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING 25 OR 65 MPH, THE VEHICLE SPEEDS UP, SLOWS DOWN, AND THEN SHUTS OFF COMPLETELY. THE VEHICLE IS CURRENTLY AT THE SHOP, WHERE THE FUEL PUMP AND DELIVERY MODULAR HAVE BEEN REPLACED FIVE TIMES. THE MECHANIC STATED THAT THE WIRING WAS NOT MAKING THE PROPER CONNECTION TO THE MODULAR. THE CURRENT MILEAGE IS 84,000 AND FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187004April 4, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE VEHICLE CONTAIND A SAFETY RECALL ON THE FUEL SYSTEM. ON APRIL 3, 2007, WHILE DRIVING APPROXIMATELY 60 MPH ON A RAINY DAY, THE VEHICLE SHUT OFF. THE VEHICLE WAS TOWED TO A MECHANIC WHERE IT CURRENTLY REMAINED. THE FAILURE OCCURRED TWICE IN THE LAST FOUR MONTHS. THE MECHANIC STATED THAT THE FUEL SYSTEM COULD BE REPAIRED IF IT WAS PAID FOR BY THE CONTACT. THE CURRENT MILEAGE IS 115,000 AND FAILURE MILEAGE WAS 112,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186419March 28, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* - THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE PLASTIC TRACK AROUND THE INTERIOR OF THE SUN ROOF WAS DEFECTIVE. THE PLASTIC WHICH HELD THE SUNROOF IN PLACE BROKE, AND THERE WAS NO OTHER WAY TO HOLD THE SUN ROOF IN PLACE WITHOUT THIS FEATURE. THE FAILURE MILEAGE WAS 70,000, AND THE CURRENT MILEAGE WAS 80,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169626September 29, 2006
AIR BAGS:FRONTAL
MY DAUGHTER WAS DRIVING MY 2000 MERCURY COUGAR ON SEPTEMBER 25 ,2006. WHEN ANOTHER VEHICLE WENT THROUGH A STOP SIGN &THEY COLLIDED. SHE HIT HIM WITH HER FRONT END & THEN PROCEEDED TO SWERVE HEAD ON INTO A TELEPHONE POLE . SO THIS MAKES TWO FRONT END COLLISIONS & THE AIR BAGS NEVER DEPLOYED. IN FACT SHE HAD ANOTHER ACCIDENT IN SEPT 2003 WHERE A CAR WENT THROUGH A RED LIGHT AND HIT HER,BUT THAT WAS A SIDE IMPACT & AGAIN THIS AIR BAG DID NOT DEPLOY. SO THIS HAS BEEN THREE INCIDENTS THAT THIS AIR BAG DID NOT DEPLOY & THIS PAST ONE ON MONDAY WAS FRONT END COLLISION & MY DAUGHTER HAS DAMAGE TO HER CHEST & RIB CAGE , WHICH COULD HAVE BEEN AVOIDED IF THE AIR BAGS WORKED PROPERLY! *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10168839September 21, 2006
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
WENT OUT TO GO TO WORK ONE MORNING AND CAR WOULD NOT START, ALL SYSTEMS COMPLETELY DEAD, JUMPED CAR OFF NEXT DAY AND BARELY MADE IT TO GARAGE, REPLACED BATTERY 11/04, PROBLEMS EVER SINCE WITH BATTERY LIGHT CONSTANTLY FLASHING AS WELL AS ALL INTERIOR AND EXTERIOR LIGHTS FLASHING BRIGHT TO DIM DAY OR NIGHT, WAS TOLD 11/04 NEEDED A NEW ALTERNATOR, STILL HAVE NOT GOTTEN A NEW ALTERNATOR AND DO NOT PLAN TO AT THIS POINT, RECEIVED THE RECALL ON BATTERY CABLE AND REROUTING AND HAD THAT DONE, IF THIS IS A CONSISTENT PROBLEM WITH V-6 2000 MERCURY COUGARS THE COMPANY SHOULD TAKE CARE OF THIS PROBLEM IMMEDIATELY, IF DRIVING AT NIGHT AND CAR COMPLETELY STALLS, ALL LIGHTS AND CONTROLS ARE INOPERABLE WHICH WILL CAUSE ACCIDENT TO SELF AND/OR OTHERS, THIS IS A SCARY THOUGHT FOR A SINGLE FEMALE DRIVING AT NIGHT AND IN AREAS WHERE CELL PHONE DOESN'T ALWAYS HAVE A SIGNAL, FORD SHOULD FIX THIS BATTERY/ALTERNATOR PROBLEM ASAP BEFORE SOMEONE GETS HURT AND SUES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164297August 3, 2006
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
MY 2000 MERCURY COUGAR HAS A PROBLEM WITH THE BATTERY LIGHT FLASHING INTERMITTENTLY AND THE HEAD LIGHTS AND INTERIOR LIGHTS FLICKERING CONSISTENTLY. FIRST I TOOK IT TO TWO LOCAL REPAIR SHOPS WHO FOUND NO CHARGING PROBLEMS. THE SECOND SHOP PROVIDED ME WITH A RECALL AND RECOMMENDED THAT I TAKE IT TO THE DEALER. I TOOK IT TO THE FORD DEALER(WITH THE RECALL PAPER WORK) AND THEY FIRST REPLACED THE ALTERNATOR (WHICH DIDN'T FIX THE PROBLEM) THEN REPLACED A CONNECTOR (WHICH DIDN'T FIX MY PROBLEM). WHEN I ASKED THEM TO REPLACE THE BATTERY CABLE TO THE ALTERNATOR WHICH IS MENTIONED IN THE RECALL THE SERVICE MANAGER TOLD ME THAT HE WOULD HAVE TO REPLACE A $1,900.00 WIRING HARNESS TO DO THAT. HE RECOMMENDED THAT I TRADE MY CAR IN. SO I WENT OUT AND BOUGHT A "CONSUMER REPORTS" USED CAR BUYING GUIDE TO LOOK FOR A RELIABLE USED CAR AND I FOUND A SECTION IN THE BACK FOR "RECALLS". UNDER THE '99-00 MERCURY COUGAR SECTION IT REFERENCES THIS RECALL AND SAYS "IF NECESSARY, REPLACE THE BATTERY CABLE". I HAVE FILED A COMPLAINT WITH FORD AND PLAN TO CALL THE ATTORNEY GENERALS CONSUMER AFFAIRS DIVISION NEXT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164145August 1, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE
I PURCHASED A USED 200 MERCURY COUGAR IN 12/2005. THE FUEL HAS BEEN DIAGNOSED BY FESTUS FORD AS DEFECTIVE. THE FUEL PUMP WAS REPLACED AS PART OF RECALL #04V421000. I CALLED FORD CUSTOMER CARE 1-866-436-7332 TO ASK IF THERE WAS ANYTHING THAT FORD COULD DO TO OFFSET THE COST OF THE REPAIR/REPLACEMENT AND MY REQUEST WAS REJECTED. IT'S APPARENT THAT THERE IS SOMETHING WRONG WITH THE COUGAR FUEL PUMPS. I REPORT TO FORD THAT I THOUGHT THIS WAS A SAFETY ISSUE, SINCE THIS IS CAUSING MY VEHICLE TO LOSE POWER AND/OR SURGE. THEY DID NOT SEEM TO BE CONCERNED AT ALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163948July 31, 2006
AIR BAGS
DT*: THE CONTACT STATED THAT THE VEHICLE'S AIRBAGS DID NOT DEPLOY AFTER HITTING AN EMBANKMENT AND FLIPPING OVER ON ITS TOP. THE VEHICLE WAS TRAVELING 55 MPH WHEN THE VEHICLE WAS SWERVED TO AVOID HITTING A DEER, WHICH CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. ONE PERSON WAS INJURED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED, ACCORDING TO THE TOW TRUCK DRIVER. THE DEALER HAS NOT BEEN ALERTED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10161341July 3, 2006
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
WITH NO WARNING, MY CAR'S ELECTRICAL SYSTEM WILL START FAILING. LIGHTS WILL DIM, RPM AND SPEED GAUGES RESET AND THE CAR STALLS WITH IN A MATTER OF MINUTES. THE VEHICLE WILL NOT START AGAIN AND HAS TO BE TOWED TO THE DEALERSHIP. VEHICLE HAS LEFT ME STRANDED 5+ TIMES BECAUSE OF THIS. THE FAILURE IS IN THE ALTERNATOR TO THE CAR AND POSSIBLY THE BATTERY AS WELL WHICH BOTH HAVE ONLY EVER BEEN THE MANUFACTURERS PARTS. I HAVE HAD TO HAVE MY BATTERY REPLACED 4 TIMES AND MY ALTERNATOR 5+ TIMES IT IS OBVIOUS THAT THERE IS A SUBSTANTIAL PROBLEM WITH THIS CAR'S ELECTRICAL SYSTEM. THE CAR IS NOT DEPENDABLE AT ALL AND CAUSES MORE STRESS, MONEY,& TIME THAN IT IS WORTH. THESE ISSUES SHOULD BE ADDRESSED BY THE FORD MOTOR COMPANY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158202May 24, 2006
WHEELS:RIM, TIRES
WE WERE DRIVING DOWN THE ROAD AND ALL OF A SUDDEN WE HAD A FLAT TIRE. WE THOUGHT THE TIRE HAD BLOWN OUT, BUT WHEN WE CHANGED THE TIRE, WE FOUND THAT THE RIM HAD BURST OPEN AND THE TIRE WAS PERFECTLY FINE. THANK GOD THE CAR DID NOT FLIP. IF IT HAD, NO ONE WOULD HAVE KNOWN WHAT HAPPENED. WE CALLED THE FORD COMPANY AND THEY TOLD US THEY WOULD NOT INCUR ANY COST FOR THEIR CLEARLY DEFECTIVE PRODUCT. AFTER ALL THE PROBLEMS THEY HAVE CAUSED THE PUBLIC WITH THEIR DEFECTIVE PRODUCTS, YOU WOULD THINK THEY WOULD HAVE AT LEAST HAD A DEALERSHIP LOOK AT THE RIM TO TRY AND FIND OUT WHAT HAPPENED. BUT APPARENTLY THEY DO NOT CARE ABOUT THEIR PRODUCTS UNLESS SOMEONE GETS KILLED LIKE IN THE CASE WITH THEIR DEFECTIVE TIRES. I REALLY FEEL THAT IF THEY HAD TAKEN THE COMPLAINTS SERIOUS ABOUT THE TIRE SITUATION, NO ONE WOULD HAVE LOST THEIR LIFE. IF ONE CUSTOMER COMPLAINS, AND YOU CARE ABOUT YOUR PRODUCT, I WOULD THINK THE COMPANY WOULD WANT TO KNOW WHY THEIR PRODUCT WAS DEFECTIVE IN THE FIRST PLACE. I TRULY HOPE THE FORD COMPANY GETS WHAT IS DUE THEM. AS THE OLD SLOGAN SAYS; FORD REALLY DOES MEAN FOUND ON THE ROAD DEAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157385May 11, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2000 MERCURY COUGAR WITH THE TERRIBLE CD4E TRANSMISSION WITH 66,000 MILES AND THE TRANSMISSION WENT BAD. THERE ARE A LOT OF PEOPLE WITH THE SAME PROBLEMS AND THE SAME TRANNYS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156357April 27, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY, UNKNOWN OR OTHER
SUNROOF IS STUCK OPEN. WENT TO CLOSE IT AND ONLY ONE SIDE GOES DOWN. NEEDS A WHOLE NEW SUNROOF. WATER LEAKS IN WHEN IT RAINS. DAMAGING THE INTERIOR OF THE CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155831April 21, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
MY YEAR 2000 MERCURY COUGAR JUST REACHED 70,000 MILES LAST WEEK. I WENT TO OPEN MY SUNROOF YESTERDAY AND HEARD A LOUD CRACKING NOISE AFTER PRESSING THE BUTTON. THE REAR END OF THE SUNROOF WAS AJAR AND THE SUNROOF MOTOR WAS STILL IN WORKING CONDITION BUT I COULD NOT GET THE ROOF TO CLOSE ALL OF THE WAY. I TOOK IT TO A PRIVATE AUTO REPAIR SHOP WHERE THEY TOOK THE SUNROOF APART AND FOUND A PIECE OF CRACKED PLASTIC ON THE DRIVER'S SIDE. THEY GOT THE ROOF TO CLOSE AS BEST AS THEY COULD, HOWEVER IT STILL REMAINS AJAR AND RUNS THE RISK OF LEAKING. I WAS TOLD BY THE AUTO REPAIR SHOP THAT THIS COULD COST ME ANYWHERE BETWEEN $1,000-$2,000 TO FIX. ABOUT 4 YEARS AGO, WHILE MY VEHICLE WAS STILL COVERED UNDER ITS MANUFACTURER'S WARRANTY, I WAS TOLD BY MY DEALERSHIP THAT THEY WERE EXPERIENCING A LOT OF PROBLEMS WITH THE SUNROOF IN THE COUGARS AND "TO USE MY SUNROOF OFTEN SO THAT MAYBE IT WILL BREAK WHILE IT IS STILL UNDER WARRANTY." I CONTACTED FORD YESTERDAY AND WAS TOLD THAT THERE ARE NO RECALLS ON THE SUNROOF BECAUSE THEY DO NOT CONSIDER THE PROBLEM TO BE A SAFETY ISSUE AND THERE WAS NOTHING THAT THEY COULD DO FOR ME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155381April 14, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DT*: THE CONTACT STATED WHILE DRIVING 20 MPH,THE SUNROOF WAS OPENED BY A POWER CONTROL WHICH PARTIALLY ELEVATED THE SUNROOF. AFTERWARDS, THERE WAS A POPPING SOUND. THE EXPOSED SUNROOF ASSEMBLY CAUGHT AIR WHICH RIPPED THE ASSEMBLY, CAUSING MINOR DAMAGE. THE MANUFACTURER WAS NOT VERY HELPFUL, DID NOTHING TO SATISFY THE CONTACT'S COMPLAINS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149323February 2, 2006
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
DT: THE CONTACT STATED WHILE DRIVING AT 50MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALERSHIP. UPON INSPECTION THE DEALER FOUND THE BATTERY WIRE HAD CAME LOOSE FROM THE ALTERNATOR. THE PROBLEM RETURNED A SECOND TIME UNDER A SIMILAR CIRCUMSTANCE, BUT THE VEHICLE WAS DRIVEN TO THE DEALER. THE BATTERY WIRE WAS REATTACHED THE SECOND TIME. THE CONTACT FOUND THERE WAS A PREVIOUS RECALL FOR THE BATTERY CABLES, NHTSA CAMPAIGN ID # 01V031000. THE VEHICLE WAS INSPECTED ON OCTOBER 15, 2001 AND THERE WAS NO PROBLEM FOUND. ACCORDING TO THE RECORDS THE RECALL IS CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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