Mercury Cougar Complaints

1,886 consumer complaints on file.

#10065928April 11, 2004
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF FAILS TO OPEN... OVER A $1000 TO REPAIR... PLASTIC RAIL AT FAULT... FUNNY 2000-01 HAVE METAL RAILS... WHY WASN'T THIS DEFECT RECALLED-IF MANUFACTURER KNEW OF WEAK PART. NOW PASSES THIS FAULT ON TO THE CONSUMER INSTEAD OF FIXING IT....AT HIGH PRICE TO REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065840April 9, 2004
ELECTRICAL SYSTEM:IGNITION
THE CAR WOULD STALL WITHOUT WARNING ONE TIME LEAVING ME IN THE MIDDLE OF A BUSY INTERSECTION. THIS TIME ON A SLIGHT HILL I SAT STALLED WITH HAZARD LIGHTS & HEADLIGHTS ON BUT GOT REAR ENDED BY A MOTORIST TRAVELING 50 MPH. HAD PROBLEM LOOKED AT & THOUGHT IT WAS REPAIRED BUT HAPPENED AGAIN. CAR IS NOW TOTALED. AIR BAG DID NOT DEPLOY AND GAS SHUT OFF VALVE DIDN'T WORK BECAUSE MUCH LATER AT TOW YARD CAR WAS STARTED. IT COULD OF BEEN MY DEATH! 6 DAYS IN HOSPITAL & NO CAR.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10059749April 8, 2004
UNKNOWN OR OTHER
CONSUMER COMPLAINED ABOUT A TIRE THAT FAILED FROM ANOTHER VEHICLE. FRONT LEFT TIRE TREAD SEPARATED FROM A CHEVROLET BLAZER 1984, AND CAUSED THE VEHICLE TO LOSE CONTROL. VEHICLE HIT TWO OTHER VEHICLES, ONE BEING THE CONSUMER'S VEHICLE, AND CAUSED SEVERE DAMAGE. DURING THE CRASH CONSUMER'S WRIST WAS BROKEN AND THE VEHICLE WAS TOTALED. *AK *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10066736April 7, 2004
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
WITH THE VEHICLE RUNNING FUEL GAUGE FAILED. CONSUMER DID NOT KNOW HOW MUCH FUEL THE VEHICLE HAD. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064599April 5, 2004
ENGINE AND ENGINE COOLING:ENGINE
1993 3.8 L BLEW A HEAD GASKET AT 97K. $1200 OUT OF MY POCKET. I DON'T EVEN MAKE THAT MUCH A MONTH. I WILL NEVER BY A FORD AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065114March 29, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING 75 MPH VEHICLE STALLED. CONSUMER TRIED TO RESTART VEHICLE, BUT WAS UNABLE TO RESTART IT. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT FUEL PUMP NEEDED TO BE REPLACED. CONSUMER HAD FUELL PUMP REPLACED FOUR TIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064101March 29, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
POWER WINDOWS DIDN'T WORK AS FAST, AND EVENTUALLY THE CAR WOULDN'T START. THE SAME THING HAPPENED NOT TWO MONTHS LATER. IT TOOK EIGHT DAYS TO FIX THE ALTERNATOR, WHICH HAD BEEN REPAIRED BY THAT SAME DEALER BEFORE AND ONLY TOOK 2 DAYS. THE DAY I GOT IT OUT OF THE SHOP THE SUNROOF BROKE. AND THEN ON MARCH 29, ON MY WAY TO WORK IN THE MORNING, AS I WAS EXITING THE RAMP ONTO THE HIGHWAY THE RPMS SHOT WAY UP AND THE CAR "LURCHED " A FEW TIMES BEFORE FINALLY DYING. I PULLED OVER TO THE SIDE OF THE ROAD AND CALLED A WRECKER. ONCE AT THE REPAIR SHOP IT WAS DIAGNOSED AS BEING LOW IN GAS, CAUSING THE FUEL PUMP TO OVERHEAT. THEY ALSO FOUND THAT THE BOLT HOLDING THE MOTOR TO THE MOTORCARRIAGE WAS MISSING, BUT I HAVEN'T HEARD BACK FROM THEM ON WHY. THE CAR PRESENTLY ONLY HAS 44,376 MILES ON IT, AND ONE COMPLAINT HAS ALREADY BEEN FILED WITH FORD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062672March 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
REPEATED ISSUES ON VARIOUS DATES. PROBLEM 1: THE VEHICLE ALARM WILL RANDOMLY ACTIVATE ITSELF. IT WILL GO THROUGH IT'S 5 MINUTE ALARM PROCESS AND THEN SHUTS ITSELF DOWN. THEN ANYWHERE FROM 3 TO 10 MINUTES LATTER IT WILL SET ITSELF OFF AGAIN. IT DOES NOT MATTER THE LOCATION OF THE VEHICLE SO THAT COULD RULE OUT INTERFERENCE. PROBLEM 2: BATTERY LAMP ILLUMINATES IN THE HIGHER RPM RANGE AND BATTERY AND ALTERNATOR HAVE BEEN CHECKED TO BE FUNCTIONING PROPERLY. PROBLEM 3: THERE IS A LOUD POPPING SOUND FROM THE FRONT DRIVER'S SIDE WHEN THE CAR SHIFTS TO 2ND GEAR AT FULL THROTTLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062611March 19, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE LOW COOLANT WARNINGING LIGHT CAME ON AND THE SMELL OF ANTIFREEZE CAME INTO THE VEHICLE COMPARTMENT. THE TEMPERATURE GAUGE MOVED TO THE HIGHEST SETTING. COPIOUS SMOKE ESCAPED FROM UNDER THE HOOD OF THE VEHICLE. THE FORWARD TUBE OF THE PLASTIC INTAKE MANIFOLD SHOWED A RUPTURE ABOUT FOUR INCHES LONG ON THE FRONT OF THE INTAKE MANIFOLD. REAPAIR COST WAS $1455, INCLUDING REPLACEMENT OF THE SPARK PLUGS, WHICH HAD BEEN SOAKED IN ANTIFREEZE. THE TEXAS COMISSION ON ENVIRONMENTAL QUALITY ISSUED A WARNING TO ME BY LETTER THAT A CONCERNED CITIZEN HAD REPORTED MY VEHICLE WAS SEEN EMITTING EXCESSIVE SMOKE AND THAT IF I DID NOT TAKE ACTION TO REPAIR THE VEHICLE, THEY WOULD CHARGE ME WITH A VIOLATION. THE VEHICLE HAS BEEN REPAIRED WITH A NEW FORD INTAKE MANIFOLD THAT HAS THE FORWARD TUBE MADE OUT OF ALUMINUM AND THE REST PLASTIC. FORD REFUSES TO ISSUE A RECALL ON THIS MODEL SAYING THAT HUMAN LIFE HAS NOT BEEN ENDANGERED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063556March 19, 2004
POWER TRAIN:CLUTCH ASSEMBLY:PEDAL/HAND LEVER(MOTORCYCLE)
WHILE DRIVING 50 MPH VEHICLE STALLED. CONSUMER APPLIED THE CLUTCH, AND THE CLUTCH WAS INOPERATIVE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC WAS NOT ABLE TO DUPLICATE OR RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062425March 17, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP FAILURE IS SIMILAR TO THE ONE ON THE RECALLED FOCUSES. I HAD MY FUEL PUMP FAIL ON THE HIGHWAY GOING 70 MILES AN HOUR AND WAS ALMOST RUN OVER. AFTER LOOKING AT SOME CAR FORUMS I HAVE COME TO FIND THAT THIS IS NOT AN UNCOMMON PROBLEM FOR THIS CAR. SOME PEOPLE HAVE REPLACED THIS PUMP 2-3 TIMES BEFORE BREAKING 100K MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060600March 6, 2004
VEHICLE SPEED CONTROL, STRUCTURE:BODY:HOOD
THE HOOD IS HELD UP WITH A THIN METAL ROD AND PLACED INTO A HOLE IN THE HOOD. THERE ARE SEVERAL HOLES TO PUT THE ROD INTO BUT ONLY ONE IS PROPER SIZE AND FIT. IF YOU ARE UNDER THE HOOD AND YOU OR SOMEONE ELSE ACCIDENTALLY BUMPS THE ROD, THEN YOU WILL HAVE YOUR HEAD OR HANDS LITERALLY CHOPPED OFF SINCE THE WEIGHT OF THE HOOD IS SO HEAVY DUE TO HEAVY METAL PLATES PLACED IN THERE FOR FRONT END CRASH PROTECTION. I COMPLAINED TO THE FORD COMPANY IN 1986 BUT THEY JUST LAUGHED AS WELL AS NHTSA. ALSO MY CAR HAD ONE OF THE RUNAWAY PROBLEMS WHEREBY THE CAR WOULD JUST TAKE OFF ON ITS OWN DOWN THE STREET AT 90 MPH WITH BOTH FEE ON THE BRAKES. THE DEALER LAUGHED AND SAID I WAS THE ONLY ONE THAT COMPLAINED. NHTSA HAD 500 COMPLAINTS ON FILE FOR THAT PROBLEM. I WROTE CERTIFIED LETTER TO PRES OF FORD AND TOLD HIM THAT OF MY CAR INJURED OR KILLED ANYONE THAT HE WOULD BE FOUND GUILTY OF CRIMINAL NEGLIGENCE. 2 WEEKS LATER I GOT A NEW COMPUTER THAT SOLVED THAT PROBLEM. MY CAR WAS KEPT IN SHOWROOM MINT CONDITION AND WAS STOLEN IN 1999. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059920February 27, 2004
ENGINE AND ENGINE COOLING:ENGINE
CAR OVERHEATS DUE TO A BAD HEAD GASKET. PER FORD'S TSB 00M10, THIS IS A KNOWN DESIGN ISSUE THAT THEY FIXED ONLY IF THERE WAS A PROBLE DURING THE FIRST 7 YEARS AFTER THE WARRANTY INCEPTION DATE FOR 1994 AND 1995 VEHICLES WITH A 3.8L ENGINE. THIS DEFECT CAN EASILY RESULT IN A SAFETY CONCERN DUE TO THE POSSIBILITY OF AN ENGINE FIRE DUE TO THE EXTREME HEAT IF OIL LEAKS ON THE ENGINE WHEN THE GASKET FAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059864February 26, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING AT 25 MPH AND WITHOUT WARNING VEHICLE SHUT OFF. CONSUMER ATTEMPTED TO RESTART THE VEHICLE, BUT VEHICLE WOULD NOT RESTART. CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP FOR INSPECTION, BUT MECHANIC COULD NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058764February 23, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
2000 MERC COUGAR, V6, AUTO TRANSMISSION. TRANAXLE LIGHT OR O/D OFF LIGHT BLINKS, SHIFTING OF GEAR BECOMES VIOLENT. FIRST STARTED IN SEPT/OCT OF 2002, PROBLEM STILL OCCURS IN FEB 2004. NUMEROUS TRIPS TO REPAIR SHOP. NO FIXES WORK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058740February 23, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
1993 COUGAR HEAD GASKET BLEW AGAIN . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058742February 23, 2004
STEERING:RACK AND PINION
MY 2000 MERCURY COUGAR STARTING LEAKING POWER STEERING FLUID RAPIDLY AT APPROXIMATELY 54,000 MILES. TWO MECHANICS STATED THAT THE ENTIRE RACK AND PINON ASSEMBLY WOULD NEED TO BE REPLACED DUE TO FAILURE OF AN INTERNAL SEAL. THE CAR HAS NEVER BEEN IN AN ACCIDENT. IT HAS BEEN PROPERLY MAINTAINED WITH ALL MANUFACTURER-RECOMMEDED SERVICES, OIL CHANGES, TIRE ROTATION, ETC. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058477February 19, 2004
ELECTRICAL SYSTEM
CAR EXPERIENCES ENGINE MISFIRE AND WILL NOT START AFTER DRIVING THRU A ONE INCH DEEP PUDDLE OF RAIN WATER. POSSIBLE TIMING CHAIN FAILURE DUE TO ENGINE MISFIRE CAUSED BY MALFUNCTION. AUTO HAS 43,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055735February 19, 2004
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
WHILE DRIVING, THE HOOD FLEW UP WITHOUT WARNING. AS A RESULT THE WINDSHIELD SHATTERED. THERE IS A DEFECTIVE DESIGN TO THE HOOD LATCH. *JB *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057124February 13, 2004
ELECTRICAL SYSTEM, POWER TRAIN:MANUAL TRANSMISSION, EQUIPMENT:ELECTRICAL
HEADLIGHT SWITCH HAS SHORTED OUT MANY TIMES. LOCAL DELARSHIP KNOWS THE PROBLEM AND I HAVE HAD IT REPLACED BY A LOCAL SHOP THREE TIMES. FOD HAD CHECKED FOR ELECTRICAL SHORTS AND SAID THEY WERE ALL FINE.*AK AUTOMATIC TRANSMISION WENT OUT BECAUSE THE FILTER WASNT GETTING ENOUGH FLUID BECAUSE THE FILTER WASNT CLOSE ENOUGH TO THE BOTTOM OF THE FAN 96 COUGAR 41,000 ORIGINAL MILES
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

← Back to Mercury Cougar