Mercury Cougar Complaints

1,886 consumer complaints on file.

#10093333September 29, 2004
STRUCTURE:BODY
THERE IS A HEALTH ISSUE ASSOCIATED WITH MY 2000 MERCURY COUGAR. I RECENTLY NOTICED THAT THERE WERE PARTICLES COMING FROM THE FRONT AND WINDSHIELD VENTS. SOME WERE VERY SMALL, SOME PROBABLY TOO SMALL TO SEE, WHILE OTHER WERE LARGE, 1/2 X 1/4. THE PARTICLES CONSISTED OF BLACK, ROUGH SURFACE, SHARP MATERIAL, PROBABLY COMING FROM THE AIR MIXING BOX. ALSO COMING OUT WERE PIECES OF FOAM RUBBER. WHEN I WENT TO THE DEALER FOR WARRANTY SERVICE I WAS TOLD THAT THIS ISSUE IS A PROBLEM WITH MANY OF THE FORD CARS, AND HAS BEEN FOR MANY YEARS. FURTHER, FORD HAS DECIDED NOT TO HONOR A WARRANTY TO FIX THE PROBLEM, NOT TO NOTIFY THE PUBLIC THAT THEY DO NOT CONSIDER PIECES OF THE AIR-CONDITIONER FALLING APART IMPORTANT, AND NOT TO CONSIDER IT A HEALTH ISSUE. THEY SAID THAT THE MATERIAL IS NOT TOXIC. WHILE THAT MAY BE TRUE, WHAT I DO KNOW IS THAT SHARP PARTICLES ENTERING A PERSONS LUNGS IS DEFINITELY NOT GOOD FOR A ONES HEALTH! I HAVE TRIED TO CONTACT SOMEONE AT FORD, INCLUDING THE BOARD OF DIRECTORS, TO ADDRESS THE WARRANTY AND HEALTH ISSUE, BUT IT WAS A WASTE OF TIME! IN MY LETTER TO THE COMPANY, I SENT BOTH PICTURES AND SAMPLES WHICH THEY DID NOT EVEN LOOK AT IT. I HAVE SOME DEFINITIVE PICTURES THAT I DONT THINK YOUR FORMAT WILL ACCEPT. IF YOU CONTACT ME WITH A DIRECT EMAIL, I WILL SEND YOU THE PICTURES. YOU ASKED HOW MANY INCIDENTS, DEATHS, INJURIES, ETC. I DONT KNOW. WHAT I DO KNOW IS THAT FORD HAS SAID THIS IS A FREQUENT OCCURRENCE WITH MANY OF THEIR CARS. THANK YOU, WILLIAM KAHN TELEPHONE: (407) 647-1713 EMAIL: [email protected]
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094494September 28, 2004
VISIBILITY:SUN/MOON ROOF ASSEMBLY
CONSUMER COMPLAINED ABOUT A SUN ROOF PROBLEM. WHEN THE BUTTON WAS PUSHED TO RAISE THE ROOF IT WENT OFF THE TRACK. CONSUMER CONTACTED THE MANUFACTURER, WHO WAS NOT STANDING BEHIND ITS PRODUCT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093261September 28, 2004
TIRES:SIDEWALL, ELECTRICAL SYSTEM, STEERING:RACK AND PINION, STEERING:HYDRAULIC POWER ASSIST:PUMP, POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, TIRES
PURCHASED CAR NEW, IN 57000 MILES WE HAVE HAD TO REPLACE, 2 ALTERNATORS, 1 STARTER, 2 BATTERIES, ENTIRE RACK AND PINION, POWER STEERING PUMP, TRANSMISSION TORQUE CONVERTER, 4 SET OF BRAKES, 4 SETS OF TIRES PLUS TWO INDIVIDUAL TIRES ALL WITH SIDEWALL BLOW OUTS EXCEPT ONE PUNCTURE AND 2 HEADLIGHT SWITCHES, 2 CIG LIGHTERS. THE ENTIRE UPPER ENGINE GASKET SET HAD TO BE REPLACED TO GET TO AN INTAKE LEAK. THE HEAD LIGHTS AND FOGLIGHTS WORK ITERMITTANTLY, ENGINE WARNING LIGHTS ARE CONSTANTLY GOING ON AND OFF. CURRENTLY ONE HEADLIGHT IS OUT (LAMP IS GOOD) FOG LIGHTS ARE NOT WORKING (TODAY) AND AN ENGINE WARNING LIGHT IS INDICATING A PROBLEM AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094313September 24, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
WHILE DRIVING HEADLIGHTS FLASHED ON AND OFF INTERMITTENTLY. CONSUMER PULLED OVER. THE LIGHTS CAME BACK ON FIFTEEN MINUTES LATER. THEN, CONSUMER DROVE VEHICLE TO THE DEALER, AND MECHANIC DETERMINED THAT BATTERY NEEDED TO BE REPLACED. . BUT THE PROBLEM RECURRED THE NEXT DAY. THEN, MECHANIC ANALYZED THE PROBLEM, AND INFORMED CONSUMER THAT THE VOLTAGE SENSOR CIRCUIT NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093042September 22, 2004
ELECTRICAL SYSTEM
2001 COUGAR STALLS AND LOOSES POWER AND WONT RESTART UNTIL THE NEXT DAY ONLY TO STALL AGAIN AT ANY SPEED. HAS BEEN TO FORD DEALERSHIP 7 TIMES AND 2 INDEPENDENT GARAGES. DEALERSHIP & GARAGE CANNOT FIX PROBLEM. WAS ALMOST HIT TWICE FROM BEHIND STALLING ON HIGHWAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094475September 21, 2004
ENGINE AND ENGINE COOLING:ENGINE
THE MANIFOLD CRACKED IN THE SAME LOCATION, OVERHEATING THE CAR FOR THE SECOND TIME. *BF THE INTAKE MANIFOLD WAS MADE OF PLASTIC AND WAS RECALLED. THE NEW MANIFOLD WAS ALSO MADE OF PLASTIC AND OVER TIME IT ALSO FAILED. THE CONSUMER FEELS THE DEALER SHOULD HAVE INSTALLED THE NEW RE-DESIGNED TWO PIECE, HALF PLASTIC HALF METAL MANIFOLD. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091110September 16, 2004
ELECTRICAL SYSTEM
CONSUMER COMPLAINT: ODI CASE NUMBER: 10070550 COMPONENT: OTHER DETAILS: EXHIBITING A STARTER GRINDING NOISE AND / OR LACK OF STARTER DRIVE ENGAGEMENT (FROM TSB). THE FLYWHEEL DEFECT FIRST APPEARED IN JUNE 2001 WHEN THE COUGAR WAS UNDER WARRANTY IN YEARS AND MILEAGE. WHEN THE DEFECT SURFACED, THE COUGAR WOULD NOT KICK-OVER IMMEDIATELY, HOWEVER THIS OCCURRED VERY INFREQUENTLY. AT THE TIME, THERE WAS NO CONSISTENT PROBLEM TO RECOGNIZE AND RECTIFY. OVER THE ENSUING MONTHS THE PROBLEM CONTINUED TO OCCUR INTERMITTENTLY. AT THIS POINT, I RECOGNIZED THERE WAS A POSSIBLE MECHANICAL PROBLEM. THE PROBLEM I WAS EXPERIENCING WAS CAUSED BY A DEFECTIVE FLYWHEEL. ITS TEETH WERE SOFT AND THE DEFECT HAD WORN AWAY THE STARTER. THE FLYWHEEL HAD TO BE REPLACED ALONG WITH THE STARTER MOTOR AND IN ORDER TO COMPLETE THIS REPAIR THE TRANSMISSION HAD TO FIRST BE REMOVED. CAUSE: RESULT: OCCURENCES: 1INJURIES: 0 FAIL DATE: 10/15/2002DEATHS: 0 MCS CHECK DATE: 4/25/2004 I INQUIRED ON THE COST FOR THE FLY WHEEL, WHICH HAS JUST BEEN RELAYED TO ME BY MY MECHANIC, THAT IT IS NOT THE STARTER. THE TRANSMISSION SPECIALIST SAID THE COST WOULD BE $1,030.00 OR SO. I HAVE A 1999 MERCURY COUGAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092295September 15, 2004
TIRES
EARLY JULY OF 2004, THE CONSUMER FOUND WHILE THE VEHICLE WAS PARKED, THE DRIVER SIDE TIRE WAS FLAT TIRE. THE CONSUMER REPLACED THE TIRE. TWO MONTHS LATER THE PASSENGER SIDE WAS FOUND FLAT, WHILE THE VEHICLE WAS PARKED, THE TIRE IS. B-.F . MODEL COMPT/8 DR4. MODEL P215/15R16 DOT: 89VMTS THE CONSUMER REPLACED THE TIRE AT HIS EXPENSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090984September 14, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
BOUGHT THE CAR IN 12/02 AND IN 7/04 ALMOST WHEN THE WARRANTY IS OVER THE TRANSMISSION FAILED. I WAS DRIVING ON THE STREET AND MY CAR HESITATED TO GO WHEN I PRESSED ON THE GAS PEDAL, WHEN IT FINALLY GRABBED THE GEAR IT JERKED ME TWICE. THE FOLLOWING DAY IT DIED ON ME AND IT WOULD DRIVE OR GO ON REVERSE. IT'S BEEN ON THE DEALERSHIP 3 TIMES SINCE 7/04 WITH MILEAGE OF 33,000. NEW CAR WARRANTY IS OVER IN 12/04 OR 35,000. NOT A GOOD CAR. IT'S BEEN DISCONTINUED. NO WONDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087740September 14, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING VEHICLE STALLED. THE CONSUMER WAS UNABLE TO RESTART THE VEHICLE, AND HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC DETERMINED THAT THE FUEL PUMP NEEDED TO BE REPLACED DUE TO A SOLENOID SWITCH. THE CONSUMER INFORMED THE MECHANIC THAT WHEN THE GAS TANK WAS A QUARTER FULL VEHICLE STALLED WITHOUT WARNING. *AK THE ENGINE STALLED AS THE CONSUMER ATTEMPTED TO ACCELERATE. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091879September 13, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
INTAKE MANIFOLD HAS DEVELOPED A CRACK. AS A RESULT, WATER LEAKED OUT, AND THE ENGINE OVERHEATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090729September 9, 2004
SEAT BELTS:FRONT:RETRACTOR
WHILE RIDING IN THE FRONT PASSENGER SEAT, I SNEEZED ONCE. THE SEAT BELT DID NOT LOOSEN UP ANY. RESULT WAS LEFT SHOULDER INJURY FOR ABOUT 5 MONTHS WITH THERAPY AND BRUISED RIBS THAT LASTED FOR ABOUT A MONTH. TO AVOID THIS, I PULL THE SEAT BELT AWAY FROM ME WHENEVER I HAVE TO SNEEZE OR COUGH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091451September 7, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE FRONT COIL SPRINGS BROKE WITHOUT WARNING. AS A RESULT WHEN DRIVING AT ANY SPEED THE VEHICLE VEERED TO THE RIGHT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090565September 7, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
THE LIGHTS ON MY DASHBOARD KEPT DIMING WHEN EVER I HAD HIT THE GAS. DID INFORM L/M OF PROBLEM AND HAD MADE AN APPOINTMENT FOR THEM TO LOOK AT IT. THEY INFORMED ME THERE WAS NO PROBLEM. THAT THIS DOES HAPPEN ON SOME COUGARS BUT NOT TO WORRY ABOUT IT. I BOUGHT IT IN AGAIN FOR SOMETHING AND MENTION THE DIMING AGAIN AND THEY SAID THE SAME THING TO ME. ON THE WAY HOME FROM WORK ONE DAY MY CAR STARTED TO LOSS POWER AND BY THE TIME I GOT HOME I DIDN'T HAVE ANY POWER. I CALLED L/M AND TOLD THEM OF THE PROBLEM. I WAS TOLD TO BRING MY CAR IN.THEY INFORM ME IT WAS MY ALTERNATOR. I HAD 3/36 WARR ON IT & I HAD NOT EVEN 37,000 ON IT AND L/M TOLD ME IT WASN'T COVER UNDER WARR AND WANTED TO CHARGE ME OVER $1000.00. THAT WAS ON 12/19/2002...ON 9/4/2004 I WAS DRIVING AND CAR WENT OUT ON ME AND I BOUGHT IT TO FIRESTONE AND THEY MY BATTERY WAS SO DEAD AND THEY COULDN'T EVEN FINISH THE TESTING AFTER PUTTING IN A NEW BATTERY THEY TOLD ME IT WAS MY ALTERNTOR.THIS IS THE 3RD ONE SINCE I PURCHASE MY CAR. I WAS TOLD THAT THE DIMING WHICH IS STILL HAPPENING WASN'T A PROBLEM AND NOW I AM ON MY 3 RD ALTERTNER. EVEN I KNOW THERE IS PROBLEM. THIS SHOULN'T BEEN HAPPENING ON A CAR LESS THEN 5 YRS OLD AND IT 3RD ALTERNATOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091504September 7, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
THE CONSUMER NOTICED THAT THE BLOWER MALFUNCTIONED. THE CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT THE HEATER BLOWER RESISTOR NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090366September 3, 2004
AIR BAGS:FRONTAL
AFTER BEING INVOLVED IN A HEAD ON COLLISION WHILE TRAVELING 65 MPH THE AIR BAGS DID NOT DEPLOY.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10095192September 2, 2004
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
INTAKE MANIFOLD 1997 COUGAR, ENGINE FAILURE. *BF THE CONSUMER STATED THAT SHE HAD TO PAY 900.00 TO REPLACE A PLASTIC PART IN THE INTAKE MANIFOLD AND WANTS THE PART TO BE RECALLED. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088990September 2, 2004
STEERING:COLUMN, STEERING
DRIVING THE CAR, AND NOTICED THE STEERING WHEEL WAS VERY LOSE. COULD EASILY MOVE THE STEERING WHEEL UP AND DOWN. TOOK TO FORD DEALERSHIP AND WAS TOLD THE MAIN BOLT THAT CONNECTS TO STEERING COLUMN BROKE, UNABLE TO DRIVE CAR, WAS CLASSIFIED AS TOTALED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091779August 31, 2004
ENGINE AND ENGINE COOLING:ENGINE
PROBLEMS WITH PLASTIC INTAKE MANIFOLD.*MR THE MANIFOLD WHICH WAS REPLACED UNDER RECALL CRACKED IN THE SAME LOCATION AS THE PREVIOUS FAULTY MANIFOLD WHICH CAUSED THE VEHICLE TO OVERHEAT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089374August 19, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FORD MOTOR COMPANY FUEL PUMP RECALL, POSSIBLE ENGINE STALLING.*MR THE CONSUMER'S RECEIVED A RECALL LETTER WHICH REFERENCE A HESITATION/SURGING PROBLEMS. THE CONSUMER CONTACTED THE DEALER WHO STATED THAT THEY HAD NOT RECEIVED THE NEWLY DESIGNED FUEL PUMPS AND TO CALL BACK IN LATE MAY. WHEN THE CONSUMER CALLED BACK IN LATE MAY THE PART WAS STILL NOT AVAILABLE. THE PART DID NOT ARRIVE UNTIL MID JULY AND THE CONSUMER DROPPED THE VEHICLE OFF THAT MORNING TO HAVE IT FIXED. WHEN THE CONSUMER ARRIVED THAT AFTERNOON TO PICK IT UP THE CONSUMER WAS TOLD THAT THE INCORRECT PART WAS ORDERED AND THE VEHICLE HAD TO KEPT OVERNIGHT. THE PUMP WAS FINALLY REPLACED THE NEXT DAY AND WHEN THE VEHICLE WAS PICK THE CONSUMER INDICATED THAT SHE SMELL FUEL INSIDE THE VEHICLE. THE CONSUMER WAS TOLD THAT HE SMELL WOULD GO AWAY IN A FEW DAYS. THE CONSUMER FELT THAT SOMETHING WASN'T RIGHT AN TOOK THE VEHICLE TO HER INDEPENDENT MECHANIC. HE FOUND THAT THE FLOOR UNDER THE BACK SEAT WAS CUT TO REMOVE THE OLD FUEL PUMP AND THAT THE NEW FUEL PUMP WAS SECURED WITH DUCT TAPE, NOT THE RETAINER RING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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