Mercedes-Benz Sprinter Complaints (2015)

30 consumer complaints on file.

#11204413April 29, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V004000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF OMAHA (14335 HILLSDALE AVE, OMAHA, NE 68137, (402) 378-9048) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED PARTS WILL NOT BE AVAILABLE UNTIL SEPT. 2019.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194330April 6, 2019
ELECTRONIC STABILITY CONTROL (ESC)
ABS,ESP AND TRACTION CONTROL OUT. WHEEL SPEED SENSORS CAUSE FAULT THAT TRIGGERS ALL THREE SYSTEMS TO FAIL. I HAVE REPLACED REAR WHEEL SENSORS THREE TIMES. WHEN FAILING THE TRANSMISSION IS ERRATIC AND WANTS TO SURGE AHEAD. I MUST STAND ON THE BRAKE TO NOT HIT THE CARS IN FRONT. MY VEHICLE HAS 22,000 MILES AND ISSUE STARTED ON OUR FIRST ROAD TRIP. IT USUALLY HAPPENS WHEN GOING ABOUT 5 MPH IN TRAFFIC. OUR VEHICLE IS A WINNEBEGO NAVION WITH A MB SPRINTER BASE. THIS PROBLEM IS STRICTLY A MERCEDES PROBLEM. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189990March 19, 2019
VISIBILITY/WIPER
I PURCHASED THIS VEHICLE FROM A PRIVATE PARTY IN 2016 IT IS A SPRINTER WITH A COACHMAN FOREST RIVER MOTORHOME/COACH ON THE CHASSIS I HAVE ALMOST NO VISIBILITY ON THE PASSENGER SIDE LOOKING IN THE SIDE VIEW MIRROR. BECAUSE THEY INSTALLED AN AWNING AT THE FACTORY BEFORE THEY SOLD IT AS A NEW VEHICLE. I CONTACTED THE NTSB AND FILED A COMPLAINT IN JULY OF 2016(APPROXIMATELY) AND WAS TOLD IT WOULD BE LOOKED INTO. I NEVER HEARD BACK. I COMPLAINED TO MERCEDES AND THEY SAID THEY SELL THOUSANDS OF CHASSIS TO COACH MANUFACTURERS AND IT IS NOT THEIR PROBLEM. I CONTACTED COACHMAN AND FOREST RIVER AND GOT THE RUNAROUND. THIS IS A SERIOUS PROBLEM AND NEEDS TO BE ADDRESED. I AM SURE THERE ARE THOUSANDS OF VEHICLES OUT THERE WITH THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048545November 27, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
CURRENT ISSUE AND PAST PROBLEMS WITH THE PROPANE SYSTEM. ON MY 2015 WINNEBAGO ERA. IT CONTINUES TO VENT ENTIRE PROPANE TANK INSPIT OF THREE PRIOR ATTEMPTS BY WINNABAGO DEALERS EFFORTS TO FIX PROBLEM. *BF AFTER I FINALLY GOT MY VEHICLE IN AUGUST 18. I USED IT ON A FOUR DAY TRIP TO SEE THE ECLIPSE. SINCE THEN I HAVE TAKEN IT FOR A RIDE TWICE A MONTH AND I RAN THE GENERATOR THREE TIMES, AS INSTRUCTIONS DICTATE. PROPANE TANK SHOWED NEARLY FULL THREE WEEKS AGO. LAST WEEK I SMELT PROPANE GAS COMING FROM UNDER THE VEHICLE IN MY DRIVE WAY. AS A VOLUNTEER FIREMAN I WAS CONCERNED ABOUT IGNITION AT THE SOURCE SO I CLEARED THE AREA. AFTER A FEW HOURS THERE IS NO MORE SIGN OR SMELL OF PROPANE, HOWEVER, THE SYSTEM PANEL SHOWS THE PROPANE TANK IS EMPTY. EVEN THOUGH THE SERVICE SHUT-OFF VALVE WAS CLOSED. THIS IS THE THIRD TIME I HAVE HAD AN ISSUE WITH THE PROPANE SYSTEM 1) RECALL, 2) THE LAST PROPANE SYSTEM BLOW OUT WHILE CAMPING, 10 WEEKS AGO AND 3) NOW. COLERAIN RV CINCINNATI 800332-4270 OR 513-923-3600 WAS IS THE RV DEALERSHIP THAT WORKED ON MY VEHICLE AND [XXX] IS THE SERVICE ADVISER, WINNEBAGO INDUSTRIES SERVICE ADMINISTRATION, [email protected] | 800-537-1885 605 W CRYSTAL LAKE RD | FOREST CITY, IA 50436 THE RV DEAND SPEAK TO ADAM MY SERVICE ADVISER ON THE LAST GO AROUND ON MONDAY 27 NOV TO TAKE MY VEHICLE BACK IN TO GET THIS PROBLEM FIXED. MY LEVEL OF CONCERN ABOUT THE OVERALL SAFETY OF THIS ISSUE AND VEHICLE IS VERY STRAINED AT THIS POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031358October 2, 2017
TIRES
I HAVE A MB 2015 SPRINTER PASSENGER VAN WITH 14,345 MILES. THE VEHICLE HAS KUMHO ROAD VENTURE ATP/M 245/75R16 TIRES. ON A FAMILY TRIP THIS SUMMER THE RIGHT REAR TIRE STARTED TO CAUSE A JUMPING VIBRATION. IT WAS CAUSED BY TIRE BELT SEPARATION. THIS ISSUE PLACED MY WIFE AND MY TWO 9 YEAR OLD CHILDREN ALONG WITH OTHERS IN HARMS WAY. I HAVE SEEN IN WEBSITES ALL THE ISSUES OF TIRE BELT SEPARATION KUMHO TIRES ARE HAVING. AT THIS POINT I HAVE THE VEHICLE SITTING IN Y DRIVEWAY UNTIL I CAN GET A RESOLUTION TO THIS PROBLEM. KUMHO SHOULD BE HELD ACCOUNTABLE FOR ALL THESE TIRE ISSUES AND BE RESPONSIBLE TO CORRECT THE PROBLEM TO ALL THE CUSTOMERS WHO HAVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908039September 19, 2016
VEHICLE SPEED CONTROL
THE 2015 MERCEDES-BENZ SPRINTER CRUISE CONTROL SHOWS NO ICON WHEN ACTIVATED. THE CRUISE CONTROL, LEVER IS LOCATED CLOSE TO THE TURN SINGLE SWITCH AND HAS A SIMILAR DESIGN. MAKING IT EASY TO ACTIVATE BY MISTAKE. THE DESIGN I BELIEVE IS NOT A THE PROBLEM. BENZ HAS USED THIS LAYOUT FOR YEARS ON ALL VEHICLES. THE FACT THAT THE DRIVER IS NOT INFORMED IS A SAFETY PROBLEM. I QUESTIONED MERCEDES ABOUT THIS AND WAS TOLD, THE 2016 MODELS HAVE A ICON THAT DOES SHOW THE SYSTEM IS ON. INCLUDING SHOWING SET SPEED. BUT IT DOES NOT STAY ON. SIMPLY PUT IT SHOWS ICON AND SPEED WHEN ACTIVATED BUT ONLY FOR A SECOND OR SO. THIS I FEEL IS ALSO A SAFETY PROBLEM. PLEASE UNDERSTAND THIS IS NOT A COMPLAINT ABOUT ANYTHING BUT THE LACK OF INFORMATION THE VEHICLE EXTENDS TO THE DRIVER. I HAVE AND WILL CONTINUE TO BELIEVE MERCEDES IS A LEADER IN AUTO SAFETY. ITS HARD FOR ME TO BELIEVE WITH TODAY'S TECHNOLOGY, BENZ OVER LOOKED THIS. MERCEDES HAS OFFERED ME NO FORM OF RESOLVE. SO I REQUEST, ON BEHALF OF ALL SPRINTER OWNERS WITH CRUISE CONTROL THAT THE NHTSA LOOKS INTO THIS. PLEASE INFORM ABOUT YOUR FEELINGS ON THIS. THANK YOU . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903107September 1, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 3500. WHEN THE BRAKE PEDAL WAS DEPRESSED AT VARIOUS SPEEDS, IT EXTENDED TO THE FLOORBOARD AND THE VEHICLE HESITATED TO RESPOND. AFTER THE BRAKE PEDAL WAS DEPRESSED A SECOND TIME, IT RESET BACK TO THE PROPER POSITION. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884676July 13, 2016
EXTERIOR LIGHTING
UNABLE TO READ SPEEDOMETER AND TACHOMETER WHEN THE SUN IS SHINNING. BOTH HAVE BLACK BACKGROUND WITH VERY NARROW WHITE NEEDLES. THE DASH LIGHTS WILL NOT GET BRIGHT ENOUGH TO LIGHT UP THE AREA. I HAVE PURCHASED A BATTERY POWERED LIGHT TO LIGHT UP THE DASH WHEN SUN IS BRIGHT. IT THINK THIS IS A SAFTY HAZARD. DEALER SAYS IT IS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884678July 13, 2016
ELECTRICAL SYSTEM
ON A SUNNY DAY, I CANNOT SEE MY TURN SIGNALS. THEY ARE TOO DEM. DEALER SAYS THEY ARE NORMAL. I CANNOT HEAR THEM EITHER. THIS IS A SAFTY HAZARD BECAUSE THEY COULD BE ON AND I DON'T KNOW IT OR I CAN BE PREOCUPIED TRYING TO SEE IF THEY ARE ON OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884682July 13, 2016
SUSPENSION
THIS IS A 2016 WINNEBAGO VIEW RV ON A 2015 MERCEDES BENZ 3500 CHASSIS. THE HANDLEING IS DANGEROUS. IT ROCK AND ROLLS UPON THE SLIGHTEST UNEVEN ROAD. ON SHALLOW CURVES IT FEELS LIKE IT IS GOING TO ROLL OVER. WINNEBAGO SAYS THEY CAN'T DO ANYTHING ABOUT IT BECAUSE MERCEDES BENZ WON'T LET THEM CHANGE ANYTHING ON THE CHASSIS. MERCEDES BENZ DOES SEEM TO CARE.I WONDER HOW MANY ACCIDENTS HAVE BEEN CAUSED BY THIS ROCK AND ROLL ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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