Mercedes-Benz ML-Class Complaints

497 consumer complaints on file.

#10726986June 23, 2015
POWER TRAIN
WHILE ENTERING THE HIGHWAY, THE VEHICLE SHIFTED AT EXTREMELY HIGH REVS, THEN BECAME 'STUCK' IN FOURTH GEAR. THE MANUAL SHIFTING PADDLES WOULD NOT SHIFT THE TRANSMISSION UP OR DOWN. PLACING THE VEHICLE IN NEUTRAL, AND THEN BACK INTO DRIVE HAD NO IMPACT. VEHICLE REMAINED IN FOURTH GEAR. BECAUSE I WAS ON A HIGHWAY, IN HIGH SPEED TRAFFIC, IT WAS A DANGEROUS SITUATION. EVENTUALLY, I WAS ABLE TO PULL OF THE HIGHWAY, TURNED OFF THE CAR AND ONCE IT WAS RESTARTED, THE CAR SHIFTED NORMALLY. THE HIGH-REV SHIFTING EVENT HAD OCCURRED ONE TIME BEFORE (APPROXIMATELY 3 MONTHS AGO), BUT BECAUSE OF THE SHORT NATURE OF THE TRIP, I NEVER REQUIRED SPEEDS ABOVE 35 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724637June 10, 2015
UNKNOWN OR OTHER
ABS AND ESP WARNING INDICATORS CAME ON. WAS TOLD MY WARRANTY HAD JUST EXPIRED DAYS EARLIER AND THAT ONLY ONE SENSOR WAS BAD BUT THEY HAVE SEEN THIS QUITE OFTEN AND RECOMMENDING CHANGING ALL 4 SENSORS. I SAID IT SOUNDED LIKE A PRODUCT DEFECT AND COMPLAINED TO SERVICE MANAGER. HE SAID HE WOULD WARRANTY THE ONE BAD PART AND NOT TO WORRY ABOUT THE OTHERS. THAT'S FINE BUT WHAT ABOUT THE COMMONALITY OF THIS PART GOING BAD FOLLOWED BY OTHERS FAILING SHORTLY AFTERWARDS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723288June 3, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ ML350. THE CONTACT STATED THAT THERE WAS A STRONG FUEL ODOR COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT REMAINED FOR APPROXIMATELY 21 DAYS FOR A DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE FUEL LINE, THE FUEL PUMP AND THREE PIN CONNECTOR NEEDED TO BE REPLACED. IN ADDITION, THE NOISE INSULATION PANEL UNDERNEATH ENGINE NEEDED TO BE REMOVED AND REINSTALLED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TOWED TO THE DEALER WHERE THE FUEL PUMP RELAY, THE SCREW CONNECTIONS AND THE SUCTION JET PUMP, THE FUEL GAUZE TRANSMITTER, THE CATALYTIC CONVERTER, THE TEMPERATURE SENSOR WERE ALL REPLACED HOWEVER THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,383.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715884May 12, 2015
WHEELS
THERE IS A NOTICEABLE VIBRATION BETWEEN 60 AND 65 MPH. THE VIBRATION WAS NOTICED FROM THE VERY BEGINNING ON THE BRAND NEW VEHICLE. DEALER HAS CHECKED REAMS AND WHEELS BALANCE BUT THIS VIBRATION STILL EXISTS. IT IS POSSIBLE THAT THE DRIVE SHAFT IS OUT OF BALANCE??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713809April 29, 2015
POWER TRAIN, UNKNOWN OR OTHER
THIS NEW MERCEDES-BENZ ML400 HAS A MANUAL TRANSMISSION FEATURE THAT WITHOUT REASON REVERTS BACK TO AUTOMATIC WITHIN ABOUT 10 SECONDS WITHOUT ANY REASON. THIS PREVENTS THE DRIVER FROM BEING ABLE TO CONTROL TRACTION IN SLIPPERY OR OTHER DIFFICULT CONDITIONS, WHICH CLEARLY WAS OUR EXPERIENCE. THIS FEATURE IS MISREPRESENTED IN THE OWNERS MANUAL WHICH STATES AS HAVING A MANUAL TRANSMISSON CONTROL CAPABILITY AND WAS ALSO SOLD AS SUCH BY THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693748March 11, 2015
FUEL/PROPULSION SYSTEM
MY ML350 IS OVER OVER 71000, NO WARRANTY. I NOTICED THAT IT HAS BEEN STALLED SEVERAL TIMES TILL INCIDENT. LAST TUESDAY, SUDDENLY CAR ENGINE STOPPED IN THE USPS PARKING LOTS, MIDDLE OF DRIVEWAY, NO MOVING. IT WAS AROUND 6PM, I CALLED ROAD SERVICE AND FIRST GUY CAME WHO DIDN'T KNOW ABOUT MB, AND 2ND GUY SAID IT MIGHT BE OUT OF GAS. I FILLED UP FULL ONE DAY BEFORE, SO TANK WAS NOT EMPTY. 2ND GUY DIDN'T KNOW EXACT REASON, AND NEEDED TO TOW. MY CAR HAS BEEN TOWED TO DEALER LATE NIGHT. NEXT DAY, I CALLED DEALER BUT THEY DIDN'T KNOW WHAT IS A PROBLEM OR NOT CHECKING YET. 2 DAYS LATER. I STOPPED BY DEALER(BECAUSE THEY NEVER CALLED ME BACK), AND SALES PERSON SAID NEEDED TO ORDER A PART AND COST $700, SO SHOULD BE READY ON FRIDAY. (CAR TOWED ON TUESDAY). SALES PERSON NEVER CALLED ME BACK ON FRIDAY AGAIN, SO I STOPPED BY DEALER.SALES PERSON SAID, MY CAR NEEDED TO CHANGE FUEL PUMP AND COST WILL BE $1530. OFF COURSE, I COMPLAINED!! MY CAR IS READY TODAY, 8DAYS AFTER TOWED. I RENT A CAR FOR A WEEK AND PAID $300 BY MYSELF. DEALER GAVE ME A LITTLE DISCOUNT BUT PAID $1200. TOTAL MY COST IS $1500. THEY CHANGED CONTROL UNIT, FUEL DELIVERY MODULE, AND FUEL FILTER UNIT. ALSO ONE IS RECALL #2013110002 FUEL SYS ECU HAS BEEN REPLACED.(SOFTWARE) I THINK THIS IS SAFETY ISSUE. I WAS LUCKY WITHOUT ANY ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692799March 8, 2015
ENGINE
I BOUGHT THIS VEHICLE NEW ON MARCH 2013. WITH THE TIME WE HEAR A STRANGE NOISE, WE THOUGHT IT WAS NORMAL BUT THAT NOISE WAS STRONGER SO WE WENT TO THE DEALER GARAGE ISLA VERDE MERCEDES BENZ, TO THE MAINTENANCE WE TOLD TO THE PERSON ABOUT THAT NOISE, SO THEY SAID TO US THAT EVERYTHING IS OK THEN WE ASK ABOUT THE NOISE IN THE ENGINE AND THEY TOLD THAT "IS A PROBLEM IN THE ENGINE AND MERCEDES BENZ KNOWS THAT, IS AN INTERN ENGINE PROBLEM AND THERE IS A PART THAT CAN'T BE CHANGED! AND ALSO OTHERS MODELS LIKE GLK, E AND ML HAVE THE SAME PROBLEM".. SO I'M WORRY ABOUT THIS BECAUSE THE WARRANTY IS ONLY FOR 40,000 MILES..SO WHAT I CAN DO???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692529March 6, 2015
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, POWER TRAIN
THE VEHICLE SENSORS ALL STARTED FLASHING, INCLUDING THE STABILITY CONTROL SYSTEM, PARKING BRAKE, TEMPERATURE GAUGE, ETC. THE SPEEDOMETER FLUCTUATED WILDLY, THE CAR WOULD NOT SHIFT OUT OF DRIVE AND WOULD NOT SHUT OFF. I WAS TRAPPED IN THE VEHICLE, UNABLE TO SHIFT THE CAR OUT OF GEAR INTO PARK OR NEUTRAL AND THE CAR WOULD NOT SHUT OFF. I HAD TO KEEP MY FOOT ON THE BRAKE, BUT I OBVIOUSLY COULD NOT GET OUT OF THE CAR WHILE IT WAS IN GEAR AND RUNNING. AFTER ABOUT 3 MINUTES OF TRYING TO GET THE CAR INTO PARK I WAS ABLE TO TURN OFF THE ENGINE. IT WAS EXTREMELY SCARY. THIS VEHICLE IS UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659515January 28, 2015
STRUCTURE:BODY:DOOR, FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING:ENGINE:DIESEL, ELECTRICAL SYSTEM
2014 MERCEDES-BENZ ML 350 CHECK ENGINE LIGHT ILLUMINATED AND ROUGH RUNNING. *MW THE CONSUMER STATED THE DOOR WOULD STICK, THE ELECTRONICS MODULE AND DUEL DOOR CENTRAL LOCK WERE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676584January 20, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2015 MERCEDES BENZ ML350. THE CONTACT STATED THAT THE GEARS WERE SLIPPING INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE SOFTWARE COMMAND SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED BUT WITHIN FIVE DAYS, THE FAILURE RECURRED. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN REVERSE, THE GEAR SLIPPED INTO DRIVE AND CRASHED INTO A FIRE HYDRANT. THE CONTACT DID NOT DISCLOSE IF A POLICE REPORT WAS FILED OR NOT. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 3,600. UPDATED 04/13/15*LJ UPDATED 11/5/2015*JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10676372January 19, 2015
STRUCTURE:BODY, STEERING, POWER TRAIN
ROLLAWAY INCIDENT DUE TO AUTOMATIC GEAR SELECTOR MOUNTED ON STEERING COLUMN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10676374January 19, 2015
ENGINE, ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
COMMAND SYSTEM OF CAR NOT RESPONDING PROPERLY, ENGINE LIGHT ILLUMINATED, LOUD NOISES FROM ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672968January 16, 2015
ENGINE
IDLER PULLEY SPLIT INTO PIECES DUE TO SEIZED BEARING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670258January 5, 2015
STRUCTURE:BODY
WE BOUGHT THIS NEW VEHICLE AND HAS BEEN USED VERY CAREFULLY AS WELL. NO ACCIDENTS ON THIS VEHICLE AT ALL. WE NOTICED THAT THE FRONT BUMPER CHROME WAS PEELING OFF. IT IS COMING OFF IN FLAKES AS THOUGH THE CHROME DID NOT ADHERE TO THE MATERIAL AT ALL. TOOK IT TO DEALERSHIP AND REQUESTED FOR A REPLACEMENT AS IT IS STILL COVERED UNDER WARRANTY. I RESEARCHED AND FOUND OUT OURS WAS NOT AN ISOLATED EVENT AND THIS HAS BEEN ISSUE FOR MANY OTHERS AS WELL. HOWEVER, THE DEALERSHIP REFUSED REPLACEMENT STATING THAT THIS HAPPENED DUE TO DAMAGE. I LOOK AT THE BUMPER AND CANNOT EVEN SEE A SMALL DENT. THE FRONT BUMPERS ARE NEEDED TO WITHSTAND CRASH OF LOWER MAGNITUDE AND RETAIN THE BUMPER QUALITY. THIS IS UNACCEPTABLE. MERCEDES NEEDS TO HONOR THE BUMPER TO BUMPER WARRANTY AND TAKE OF THIS DEFECT BY RECALLING ALL OF THE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668108December 24, 2014
ELECTRICAL SYSTEM, POWER TRAIN
GOING NORTH ON I-95 IN MASS AT 65 MPH IN A DRIVING RAIN THE CAR SUDDENLY LOST ABILITY TO ACCELERATE. THE RPM AND SPEEDOMETER BOTH WENT TO 0, AND THE NOTHING HAPPENED WHEN PRESSING THE ACCELERATOR. ALL OTHER SYSTEMS (INCLUDING BRAKE, LIGHTS, RADIO, WIPERS, ETC) APPEARED TO WORK FINE. WAS ABLE TO GET TO SHOULDER, PUT CAR IN PARK, AND RESTART CAR. EVERYTHING WAS FINE AFTERWARDS, BUT OBVIOUSLY A DANGEROUS CONDITION IF IT HAPPENS AGAIN. WILL TAKE TO DEALER FOR INVESTIGATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668095December 23, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVING ON A FEEDER ROAD IN LIGHT TRAFFIC AT ABOUT 55 MPH, WE WERE STARTLED BY AN ENORMOUS LOUD EXPLOSIVE SOUND ON OUR SUNROOF OF THE ML 550, LIKE A BOMB SOUND. PULLED OVER AND SLID THE INSIDE VENTED HEADLINER/CURTAIN BACK ABOUT 6 INCHES AND SAW A HOLE THE SIZE OF TWO FISTS PLUS SHATTERED GLASS. WE RECALL THAT WE WEREN'T FOLLOWING BEHIND ANY TRUCKS. MERCEDES DEALERSHIP ESTIMATED $2,777.00 TO REPLACE GLASS, DROP HEADLINER AND REMOVE BROKEN GLASS SHARDS/PIECE. MB DID NOT OFFER ANY EXPLANATION AS TO DEFECTIVE SUNROOF GLASS. WE OWNED NUMEROUS MODELS OF MERCEDES WITH SUNROOFS AND NEVER EXPERIENCED SUCH A FRIGHTENING EPISODE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664694December 16, 2014
SEAT BELTS
REAR SEATBELT FAILS TO RETRACT, STAYS OUT IN THE FULLY EXTENDED POSITION. THIS PREVENTS THE SEATBELT FROM RETAINING ANY PASSENGER USING THE SEATBELT. HAVE RESEARCHED MANY COMPLAINTS ON THIS SAME ISSUE. IT APPEARS THE RETRACT COMPONENTS DO NOT OPERATE PROPERLY. THIS IS A SAFETY ISSUE IN THAT YOU CANNOT TELL WHEN THE SEATBELT WILL MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663351December 10, 2014
ENGINE
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ ML350. WHILE DRIVING 40 MPH, THE ENGINE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THE ENGINE MODULE PINS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,138. UPDATED 7/23/15*CN THE CONSUMER REQUESTED TO HAVE THE POST REMOVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661453December 1, 2014
EXTERIOR LIGHTING
THE HEADLIGHTS ARE REALLY DIM. IT'S HARD TO SEE THE CURB IN THE NIGHT WHEN DRIVING FROM A ROAD WITH NO CURB AND ENTERING A ROAD WITH CURB. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653744November 9, 2014
SEAT BELTS
REAR PASSENGER SIDE SEAT BELT IS FULLY EXTENDED AND WILL NOT RETRACT. THE SEATBELT IS NOT OPERABLE, AND IS A SEVERE SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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