Mercedes-Benz ML-Class Complaints

497 consumer complaints on file.

#10840281March 7, 2016
UNKNOWN OR OTHER
CAR WAS IN MOTION ON STREET AND SUDDENLY REAR PASSENGER DOOR SWUNG OPEN AND ITEMS ON BACK SEAT FELL OUT ONTO THE ROADWAY CAUSING VEHICLES TO SWERVE TO THE OTHER SIDE OF ROADWAY. I LATER CONFIRMED THAT MERCEDES DOES NOT GIVE ANY WARNING FOR A PASSENGER REAR DOOR THAT IS NOT LATCHED UNTIL AFTER THE CAR IS GOING AT LEAST 7-8 MPH? IF A PERSON (CHILD) HAD BEEN BACK THERE, HE/SHE WOULD HAVE FALLEN OUT INTO TRAFFIC. I TRIED THIS EXPERIMENT AT HOME BY JUST BARELY CLOSING THE DOOR (NOT EVEN LATCHING IT AT ALL) AND NO WARNING IS GIVEN TILL 7-8 MPH IS REACHED. THIS WOULD SEEM TO BE A SAFETY OVERSIGHT BY MERCEDES!!!! THIS NEEDS CORRECTIVE ACTION, AND AT THE VERY LEAST, THE PUBLIC SHOULD BE NOTIFIED OF THIS POTENTIAL HAZARD TO THEIR CHILDREN. THERE IS ALSO HAS THE POTENTIAL OF CAUSING AN ACCIDENT TO OTHER UNSUSPECTING CARS ON THE ROADWAYS. PLEASE DO SOMETHING ABOUT THIS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839107February 29, 2016
ELECTRICAL SYSTEM
WHILE VEHICLE IS STATIONARY, TURNING KEY IN THE IGNITION SWITCH MAY OR MAY NOT START THE VEHICLE OR TURNING KEY IN IGNITION MAY EXPERIENCE A DELAY BEFORE VEHICLE WILL START OR IT MAY REQUIRE TURNING THE KEY IN THE ON AND OFF POSITION SEVERAL TIMES BEFORE STARTING. AFTER A NO START SITUATION, IT MAY TAKE SEVERAL MINUTES BEFORE VEHICLE WILL FINALLY START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838764February 27, 2016
ENGINE, POWER TRAIN
FROM THE DAY ONE, DURING THE FIRST 25 MINUTES OF DRIVING, MY NEW 2012 MB ML350 VIBRATES AND MAKE GRINDING NOISE JUST IN BETWEEN 40 TO 45 MILES PER HOUR STEADY DRIVING. AFTER ABOUT 30 MINUTES OF DRIVING, THE VIBRATION AND THE NOISE ARE NOT NOTICEABLE. MB AND THE DEALER WERE TRYING TO FIX THE PROBLEM BUT FAILED TO RESOLVED THE PROBLEM. NOW, THEY HAVE CONCLUDED THAT THE VIBRATION IS NORMAL AND IS CHARACTERISTIC OF THE CAR. ANY PROBLEMS MB CAN'T SOLVE IS NORMAL!! WHAT KIND OF CAR IS IT THAT VIBRATES FOR FIRST 25 MINUTES OF DRIVING AT CERTAIN SPEED IS NORMAL!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837160February 19, 2016
SERVICE BRAKES, ENGINE, POWER TRAIN
WHEN THE VEHICLE'S PARKING MECHANISM IS ENGAGED, THE VEHICLE ROLLS SEVERAL FEET BEFORE COMING TO A COMPLETE STOP; THEREBY ENDANGERING ANYONE IN, NEAR, OR AROUND THE VEHICLE AT THAT TIME FROM GETTING RUN OVER OR, SERIOUSLY INJURED BY THE MOVING VEHICLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10823581February 1, 2016
ELECTRICAL SYSTEM
2010 MERCEDES ML350 LED STYLE BRAKE LIGHTS FAIL GRADUALLY, ONE LED OR ONE ROW AT A TIME, GRADUALLY DIMINISHING THE BRAKE LIGHT INTENSITY. BOTH THE RIGHT AND LEFT BRAKE LIGHTS ARE FAILING IN THE SAME MANNER. THE HAZARD OF LOSING VEHICLE BRAKE LIGHTS IS OBVIOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822579January 27, 2016
POWER TRAIN
REFERENCE: SEIFI VS MERCEDES-BENZ. I HAVE 66,000 MILES ON MY CAR. THE ENGINE LIGHT CAME ON WHILE DRIVING, WHEN I TOOK IT TO THE DEALERSHIP, I WAS TOLD PART WAS DEFECTIVE. HAS CODE1200, 12007 FOR BALANCE SHAFT. MERCEDES HAD THIS SAME PROBLEM JUST SETTLED FOR 2005-2007 MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817440January 3, 2016
STRUCTURE:BODY
REAR TAILGATE WAS LEFT OPEN. STARTED CAR AND NO WARNING THAT TAILGATE WAS OPEN WAS GIVEN. STARTED TO MOVE CAR INTO GARAGE AND OPEN TAILGATE STRUCK GARAGE OPENING. DAMAGE IN EXCESS OF $1000. NO WARNING IS GIVEN UNTIL CAR EXCEEDS 6-7MPH!!! THIS IS A SAFETY ISSUE, AS SOMETHING IN THE BACK WOULD ALREADY HAVE FALLEN OUT BEFORE ANY WARNING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10811684December 22, 2015
POWER TRAIN
OIL WAS LEAKING FROM THE ENGINE WHICH WAS THE RESULT OF A FAULTY PART THAT MERCEDES HAS SUBSEQUENTLY REPLACED WITH A NEW RE-ENGINEERED PART. THE DEALER INDICATED THAT THE ISSUE IS SYSTEMIC WITH ALL BLUE-TEC M AND G CLASS VEHICLES WHICH MERCEDES WILL NOT COVER THE CHARGE FOR. THE REPAIR REQUIRES THAT THE ENGINE BE REMOVED FROM THE CAR BECAUSE THAT IT IS THE ONLY WAY THE PART ($30) CAN BE REPLACED. THE RESULTING REPAIR COST OVER $1900 IN LABOR. WE NOTICED THE LEAK BECAUSE THERE WAS OIL DRIPS IN OUR GARAGE. THE SERVICE TECHNICIAN AT THE DEALERSHIP NOTED THAT WE HAD LOST ABOUT A THIRD OF OUR OIL AND THAT THE OIL WAS COVERING THE ENGINE AND IT WAS ALSO NOTED THAT THE OIL COULD HAVE CAUSED A FIRE IF THE PART WAS NOT IMMEDIATELY REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811571December 21, 2015
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I RECENTLY PURCHASED A NEW ML350 FROM MERCEDES BENZ OF BURLINGTON, MA AND I HAVE A 'SAFETY' RELATED ISSUE WITH THE LIFT GATE. I WENT TO MOVE THE VEHICLE, NOT KNOWING THAT THE LIFT GATE WAS OPEN.THERE WAS NO WARNING OR ANY INDICATION THAT THE LIFT GATE WAS OPEN!! I HAVE OWNED 2 ACURA MDX'S AND BOTH GAVE LOUD WARNINGS WHEN THE CAR IS PUT INTO DRIVE AND THE LIFT GATE IS OPEN. I BELIEVE THIS IS AN OBVIOUS SAFETY OVERSIGHT BY MERCEDES IN THEIR DESIGN AS THE TAILGATE WARNING DOES NOT COME ON UNTIL A CERTAIN SPEED IS REACHED. THE WARNING SHOULD BE EVIDENT THE MOMENT THE CAR IS PUT INTO DRIVE. I BELIEVE THIS IS A SERIOUS SAFETY DESIGN FLAW THAT COULD LEAD TO INJURIES IF SOMEONE, OR EVEN A DOG, WAS IN THE BACK AND THE CAR DROVE FORWARD WITH THE LIFT GATE OPEN. I JUST SPOKE WITH A MERCEDES CUSTOMER SERVICE REPRESENTATIVE, AND SHE INDICATED THAT THIS IS A 'SPEED SENSITIVE' FUNCTION AND 'YES' YOU COULD BE DRIVING WITH THE LIFT GATE OPEN UP TILL THAT SPEED IS REACHED AND YOU WOULD NOT RECEIVE ANY WARNING AT ALL. IF I HAD PUT MY DOG OR ANYTHING IN THAT CARGO AREA AND STARTED TO DRIVE AWAY, THE WARNING WOULD COME ON TOO LATE TO PREVENT WHATEVER WAS BACK THERE FROM 'FALLING OUT'. THAT'S A SAFETY FLAW WITH A POTENTIAL OF INJURIES. MY OTHER CARS, INFINITI AND ACURA BOTH GIVE WARNINGS WHEN ANY DOOR OR LIFT GATE IS OPEN. PLEASE NOTIFY MERCEDES TO FIX THIS OBVIOUS SAFETY FLAW THAT ALL OTHER MANUFACTURERS HAVE SEEM TO HAVE FIXED. THANK YOU *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10811585December 21, 2015
ENGINE
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ ML350. THE CONTACT STATED THAT WHILE DRIVING, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794811November 19, 2015
EXTERIOR LIGHTING
PURCHASED CAR USED IN FEBRUARY 2015, HAD TO REPLACE RIGHT BRAKE LIGHT BULB THREE TIMES WITHIN THREE MONTHS. DEALERSHIP HAD TO REPLACE THE WIRE HARNESS ON BOTH TAILLIGHTS AS THE CONTACTS ON THE BRAKE LIGHT SOCKETS (BOTH SIDES) WERE DEFECTIVE. THE C230 MODEL HAD BEEN RECALLED FOR THIS VERY PROBLEM, HOWEVER, THE ML350 WAS NOT INCLUDED IN THE RECALL. I WOULD ADVISE THE NHTSA TO SEE IF OTHER MODELS OF THE MERCEDES HAVE BEEN HAVING THIS PROBLEM TO AVOID REAR END ACCIDENTS WHEN BRAKES FAIL. THE CAR IS ONLY FIVE YEARS OLD, AND HAS NOT BEEN IN AN AREA THAT SHOULD CAUSE EROSION OF FAILURE OF BOTH WIRING HARNESSES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788729November 5, 2015
SERVICE BRAKES, SEAT BELTS
REAR SEATBELT STOPPED RETRACTING,PASSENGER SIDE.ALSO HAD ABS AND ESP WARNING INDICATORS COME ON,WAS TOLD ALL SENSORS SHOULD BE CHANGED BUT DUE TO AN EXTENDED WARRANTY BOUGHT THROUGH A USED CAR DEALER ONLY ONE SENSOR WAS CHANGED.THIS HAS HAPPENED TWO TIMES IN THREE YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788322November 4, 2015
ENGINE
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ ML350. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,702. ....UPDATED 01/13/16 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786124October 26, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ ML350. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE UNINTENTIONALLY ACCELERATED. THE ESP TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE CRASHED INTO THE REAR END OF ANOTHER VEHICLE AND SIDE SWIPED A SECOND VEHICLE. THE VEHICLE TURNED 360 DEGREE AND THEN CRASHED INTO AN UTILITY POLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE MECHANIC WAS UNABLE TO LOCATE THE FAILURE. THE FRONT END OF THE VEHICLE WAS DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10778999October 1, 2015
UNKNOWN OR OTHER
PULLING INTO GARAGE, PUT CAR INTO "PARK" AND ALL OF SUDDEN, WENT INTO "NEUTRAL" CAR STARTED TO ROLL BACK (FLOOR OF GARAGE HAS SLIGHT ANGLE). AT FIRST COULD NOT PUT CAR INTO "DRIVE". FINALLY GOT IT INTO DRIVE, MOVED CAR FORWARD AND THEN WAS ABLE TO PUT IT INTO "PARK" THIS HAPPENED ONCE BEFORE, LAST YEAR, MERCEDES COULD NOT FIND ANYTHING WRONG. CAR BEING BROUGHT TO MERCEDES ON OCTOBER 5, 2015
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778198September 28, 2015
EXTERIOR LIGHTING
THE RIGHT BRAKE LIGHT SENSOR GAVE A WARNING THAT THE BRAKE LAMP NEEDS REPLACING. WHILE MAKING ARRANGEMENTS TO REPLACE, THE LEFT BRAKE LIGHT BEGAN TO MALFUNCTION AND ALSO NEEDED REPLACEMENT. SINCE BOTH LED BRAKE LIGHTS FAILED WITHIN 3 MONTHS IT SEEMS TO BE A SYSTEMIC PROBLEM WITH MERCEDES BENZ LED LIGHTS. I REPORTED THE PROBLEM TO MERCEDES BENZ USA AND WAS TOLD THE VEHICLE IS OUT OF WARRANTY BUT THEY WOULD CALL THE LOCAL DEALER ON MY BEHALF AND SPEAK WITH THE MANAGER TO SEE IF THERE WAS ANYTHING THAT COULD BE DONE. WE REPLACED BOTH REAR LIGHT ASSEMBLIES AT A COST OF $832.44 AT THE DEALERSHIP IN DANBURY. MB OF DANBURY REDUCED THE LABOR CHARGE BY A SMALL PERCENTAGE. I HAVE ZERO CONFIDENCE THAT THIS WILL NOT HAPPEN AGAIN DURING THE LIFE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761930September 7, 2015
FUEL/PROPULSION SYSTEM
MASSIVE DIESEL LEAK FROM THE TOP OF THE FUEL TANK WHEN FILLING UP. THEN CEL CAME ON AND CAR LOST POWER. GOING UPHILL IN A CRUISE CONTROL, STARTED WITH 60, BY THE END OF THE FAIRLY EASY HIL, IT WAS BARELY DOING 20. WHEN FILLING UP, DIESEL LEAKED ALL OVER THE PLACE FROM PASSENGER SIDE FUEL TANK. MAJOR SAFETY ISSUE, CAN CAUSE FIRE OR STRANDED ON HIGHWAY. SHOULD BE INVESTIGATED AND MAY BE FIXED AS RECALL. 400 MILES FROM HOME ON A HOLIDAY, WITH FAMILY. BARELY MADE HOME, WITH MY WIFE LOOKING BACK IF THERE THERE IS FIRE BREAK OUT. WHITE KNUCKLE DRIVE. FUEL SHOULD NEVER LEAK LIKE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759787August 27, 2015
UNKNOWN OR OTHER
HIT IN THE HEAD IN APRIL 2015 BY SUV REAR POWER LIFT GATE CAUSING TRAUMATIC BRAIN INJURY. DESIGN FLAW IN MOST SUV REAR LIFT GATE. I BELIEVE CHRYSLER HAS ONE THAT BEEPS WHEN LIFT GATE IS LOWERING BUT OTHERS DO NOT. ALSO THEY SHOULD BE DESIGNED LIKE GARAGE DOORS IN THAT A SENSOR CAN STOP PROGRESSION OF DOWNWARD MOVEMENT WHEN TAILGATES LOWERS THERE BY STOPPING ANY FURTHER INJURY TO INDIVIDUALS - ESPECIALLY OLDER INDIVIDUALS AND CHILDREN.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10732120July 6, 2015
POWER TRAIN
WITH THE GEAR SELECTOR IN PARK AND THE PASSENGER SIDE FRONT SEAT OCCUPIED, THE VEHICLE ROLLED BACKWARDS FROM A 4.4 PERCENT GRADE AND OVERTURNED AS IT PROCEEDED DOWNHILL. INSPECTION OF THE TRANSMISSION PARKING GEAR REVEALED THAT THE PARKING PAWL HAD BEEN ACTIVATED BUT DID NOT ENGAGE A PARKING GEAR SLOT. THIS INCIDENT WAS ATTRIBUTED TO EXCESSIVE ANGLE ON THE PARKING GEAR SLOT SIDES, AN UNDERPOWERED PRESSURE SPRING IN THE PARK INTERLOCK MECHANISM, OR A COMBINATION OF BOTH OF THESE CONDITIONS. THESE CONDITIONS PERMITTED THE PARKING PAWL TO BE REJECTED FROM THE PARKING GEAR SLOTS AT SPEEDS WELL BELOW THE PARK PAWL ENGAGEMENT (TARGET) SPEED OF 6 KPH (3.7 MPH), AS DEFINED BY SAE SPECIFICATION J2208. A SERIES OF SUCH REJECTIONS WHILE THE DRIVERS SEAT IS UNOCCUPIED POSES A SAFETY HAZARD BY ALLOWING THE VEHICLE TO CONTINUE TO ROLL IN AN UNCONTROLLED MANNER ON CERTAIN SLOPES WHILE THE GEAR SELECTOR IS IN PARK. A MORE DETAILED ANALYSIS OF THIS ISSUE HAS BEEN PREPARED AND SHARED WITH MERCEDES-BENZ. PLEASE CONTACT ME TO OBTAIN THIS ANALYSIS AND THE RELATED RESPONSE FROM MERCEDES-BENZ REPRESENTATIVES.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10730723June 26, 2015
SEAT BELTS
SEAT BELT WAS LOCKED IN POSITION (UNABLE TO EXTEND) ON A LEAST SIX OCCASION IN THE PAST TWO YEARS. THE DEALER WAS UNABLE TO DUPLICATE THE LOCKED SEAT BELT ISSUE. THEY SUGGESTED, I DRIVE DIRECTLY TO THE DEALERSHIP NEXT TIME THIS OCCURS. UNTIL NOW THE ISSUE HAS NOT OCCURRED AT A TIME THE DEALERSHIP WAS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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