Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11395314February 8, 2021
AIR BAGS
WE RECEIVED A RECALL NOTICE IN OCTOBER AND HAVE CALLED NUMEROUS TIMES TO SCHEDULE AN APPOINTMENT AND CONSTANTLY TOLD THEY DON'T HAVE THE PARTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394886February 5, 2021
FUEL/PROPULSION SYSTEM
WE STARTED TO DEVELOP A STRONG SMELL OF GAS INSIDE THE VEHICLE. I STARTED TO RESEARCH ONLINE TO FIND THAT MANY MERCEDES MODELS HAVE THE SAME PROBLEM, A CRACK DEVELOPS ON A CAP THAT HOUSES THE FUEL PUMP UNDER THE BACK SEAT INSIDE THE VEHICLE. THIS PERMITS GAS FUMES TO ENTER THE VEHICLE, LET ALONE ACTUAL GASOLINE TO COLLECT ABOVE THE CAP AND LEAKING UNDER THE SEAT INSIDE THE VEHICLE. SOME PEOPLE TRY TO JUST PATCH IT WITH EPOXY AND ATTEMPT TO REPLACE PARTS. BUT THIS PROBLEM SEEMS TO BE ONGOING FOR YEARS ON VARIOUS MODELS AND OBVIOUSLY IS A DESIGN FLAW THAT NEEDS IMMEDIATE ATTENTION BY THE MANUFACTURER. YOU NEED TO DRIVE WITH THE WINDOWS OPEN AND IF THE VEHICLE IS PARKED OVERNIGHT, YOU CANNOT ENTER THE VEHICLE FOR A LONG TIME IN THE MORNING, UNTIL IT AERATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390524January 28, 2021
UNKNOWN OR OTHER
I WAS DRIVING ON I35 AT THE SPEED LIMIT WHEN I HEARD A LOUD POP OVERHEAD. I WAS NOT SURE WHAT IT WAS, WONDERED IF IT WAS GUN FIRE. A FEW DAYS LATER WHEN I GOT IN MY VEHICLE, AND THE SUN WAS OUT, I WAS CLOSING THE SUNROOF COVER WHEN I NOTICED THAT THE GLASS WAS SHATTERED, PIECES OF GLASS WERE EVERWHERE AND BEGAN FALLING WITH THE MOVEMENT OF THE COVER. IT IS EXTREMELY DANGEROUS AS SHREDS OF GLASS ARE EVERYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387268January 9, 2021
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
STRONG FUEL/GAS SMELL NOTICE EVERYTIME FUEL TANK FILLED UP, STRONG GAS SMELL OR ODOR NOTICE INSIDE THE CABIN AND OUTSIDE FOR DAYS OR UNTIL FUEL USED AND GO DOWN TO CERTAIN LEVEL. ALSO NOTICE LEAKING ON THE WIPER FLUID TANK/RESERVOIR WHEN FILLING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376095November 24, 2020
ENGINE, VEHICLE SPEED CONTROL, WHEELS
DRIVING 25 MPH AROUND A CURVE WHEN MY CAR LOST CONTROL, DESPITE MY BEST ATTEMPTS MY CAR WOULD NOT ALLOW ME TO TAKE CONTROL OR TO BREAK. MY CAR WENT FROM 25 MPH TO 60 MPH THROUGH A TWO LANE TRAFFIC STREET, FORCING ME TO SWERVE IN AND OUT OF TRAFFIC MERELY MISSING SIX CARS AND A SEMI TRAILER TRUCK, SPINNING MY CAR AROUND TWICE AND FACING THE OPPOSITE DIRECTION OF TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375174November 18, 2020
AIR BAGS, UNKNOWN OR OTHER
THE SRS SIGNAL CAME ON WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374336November 12, 2020
ENGINE, POWER TRAIN, SUSPENSION
CAR SHUTTERED WHEN ACCELERATING , VIBRATES WHEN AT STOP LIGHTS. GOT INSPECTION TORQUE CONVERTER CLUTCH SLIPPING DEALERSHIP RECOMMEND TRANSMISSION REPLACEMENT BASED ON MILEAGE 150K. OIL COOLER LEAKING, CENTRIFUGE LEAKING, MOTOR MOUNTS COLLAPSED. MB IS AWARE OF ISSUE, BUT ONLY WANT TO ADDRESS CERTAIN VINS. MB CORP SUGGESTED I CONTACT THE DEALERSHIP TO GET CORRECTED ONLY ASSISTANCE THEY OFFERED INCENTIVE BUY A NEW CAR. SEEN MANY SERVICE BULLETINS ON THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366728October 27, 2020
AIR BAGS
CONTACTED MERCEDES DEALER OVER A YEAR AGO TO REPLACE AIR BAG AND THEY STILL TELL US AS OF TODAY THAT THEY DO NOT HAVE THE PARTS TO PERFORM THE RECALL AND THERE IS NOTHING THEY CAN DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365985October 23, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364562October 15, 2020
AIR BAGS
SUMMARY: MERCEDES-BENZ USA IS RECALLING CERTAIN MY 2010-2017 C-CLASS, GLK-CLASS, SLS-CLASS AND E-CLASS COUPE MERCEDES-BENZ VEHICLES EQUIPPED WITH PASSENGER-SIDE FRONTAL AIRBAGS AFFECTED BY THE DEFECT DECISION OF TK HOLDINGS, INC. ( TAKATA ). UNDER CERTAIN CIRCUMSTANCES DURING A CRASH THAT NECESSITATES FRONTAL AIRBAG DEPLOYMENT, THE DEFECT IN YOUR PASSENGER-SIDE FRONTAL AIRBAG INFLATOR MAY CAUSE THE INFLATOR TO EXPLODE. A PASSENGER-SIDE INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH. SAFETY RISK: ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR EXPLOSION, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364191October 13, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF CLEAR LAKE (500 GULF FWY S, LEAGUE CITY, TX 77573) , WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363628October 9, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
[XXX] STEERING LOCK FAILURE SHOULD BE A RECALL. MERCEDES CHARGES $1100 TO REPLACE MINE AND EVERYTHING I'VE READ PPL ARE ALL HAVING SAME COMMON ISSUES. I HAD NO ISSUES UNTIL AFTER MY CAR WAS HIT IN FRONT WHEN SOMEONE BACKED INTO ME (VERY HARD THAT IS). SUDDENLY MANY LIGHTS ON DASH CAME ON AND NEXT STEERING LOCK FAILURE. INS CO SAID THAT MERCEDES MECHANIC SUPERVISOR SAID IT DIDN'T HAPPEN FROM ACCIDENT.. AND THAT IT'S COMMON WITH THESE MERCEDES BC THEY ARE LEMONS!!! REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *CC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11363423October 8, 2020
AIR BAGS
MY FRONT PASSENGER AIRBAG HAS A FACTORY DEFECT. I CONTACTED MY LOCAL MERCEDES DEALERSHIP MULTIPLE TIMES REGARDING THE ISSUE,BUT THEY JUST KEEP SAYING THE PART IS NOT AVAILABLE. THE RECALL HAS BEEN OPEN FOR OVER A YEAR, SO THEY HAD MORE THAN ENOUGH TIME TO RECTIFY THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363154October 7, 2020
AIR BAGS
NOTICE RECEIVED MARCH 2019 REGARDING TAKATA AIRBAG (PASSENGER) RECALL. CONTACTED MERCEDES-BENZ FOR REPLACEMENT INFORMATION. WAS TOLD THAT REPLACEMENTS WERE ON ORDER BUT NOT RECEIVED. CONTACTED MANUFACTURER SEVERAL TIMES DURING 2019, SAME INFORMATION PROVIDED. SUBMITTED COMPLAINT TO NHTSA 21 JANUARY 2020 WHICH PROVOKED A CONTACT FROM MANUFACTURER STATING THAT REPLACEMENT AIRBAGS WOULD BE AVAILABLE IN OCTOBER 2020. CONTACTED MANUFACTURER TODAY, 7 OCTOBER 2020 FOR UPDATE: NO INFORMATION, STILL WAITING ON REPLACEMENTS. AS THE PASSENGER AIRBAG HAS BEEN DEEMED DEFECTIVE AND AS I LIVE IN THE ENVIRONMENT DETERMINED TO HAVE AN ACCELERATED DEGRADATION OF THE AIRBAG DEPLOYMENT COMPONENTS, I AM VERY CONCERNED ABOUT THE LACK OF MOVEMENT BY MERCEDES-BENZ ON A KNOWN SAFETY ISSUE; TO MITIGATE THE INJURY/DEATH RISK, I DELIBERATELY LIMIT THE VEHICLE'S USE. NEED ACTION BY MERCEDES-BENZ ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363291October 7, 2020
SERVICE BRAKES
IN DECEMBER 2019 I WAS ON THE EXPRESSWAY AND THE TRAFFIC WAS BUMPER TO BUMPER. I WAS DRIVING BEHIND A LADY AND WHEN SHE STOPPED I WENT TO PUT MY FEET ON THE BRAKES AND THE BRAKES WENT TO THE FLOOR AND MY CAR HIT HER. I HAD MY CAR REPAIRED OF COURSE AND PAID MY DEDUCTIBLE. MY CAR WAS DRIVING PRETTY REGULAR AFTER BEING REPAIRED. THEN IN AUGUST 2020 THE SAME THING HAPPENED AGAIN. I WAS DRIVING TO GET ON THE EXPRESSWAY AND AS I WAS ENTERING THE EXPRESSWAY AS I BEGIN TO STOP BECAUSE A CAR WAS IN FRONT OF ME AND MY BRAKES WENT TO THE FLOOR AGAIN AND I HIT THE DRIVER IN FRONT OF ME. I AM A GOOD DRIVER HAVING DRIVEN A MAIL TRUCK ON MY JOB FOR YEARS AND I NEVER HIT ANYONE BEFORE IN MY LIFE WHILE DRIVING ANY VEHICLE. I JUST WANT TO REPORT MU VEHICLE ISSUE. THANK YOU VERY MUCH.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11362813October 5, 2020
AIR BAGS
RECALL WAS ISSUED IN FEB 2019. THERE HAS BEEN NO REMEDY. CAR REMAINS UNSAFE AND I AM UNABLE TO TRADE IN FOR EXPECTED VALUE BECAUSE OF THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362825October 5, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. MERCEDES-BENZ OF HONOLULU (818 KAPIOLANI BLVD, HONOLULU, HI 96813) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360962September 24, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359999September 19, 2020
AIR BAGS
TAKATA AIRBAG RECALL REPLACEMENT PENDING. UNRESOLVED. PASSENGER SIDE AIRBAG RECALL REQUIRED. CAR IS CURRENTLY IN DUBAI. IT WAS IMPORTED TO DUBAI. MB UAE WILL NOT HANDLE THE REPLACEMENT THEY SAID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359825September 18, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED MERCEDES-BENZ OF GILBERT (3455 S. GILBERT RD, GILBERT, AZ 85297 (480) 407-5800) WHERE THEY INFORMED THE CONTACT THAT THE PART WAS NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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