Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#10586223May 2, 2014
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ GLK. THE CONTACT STATED, WHILE IN REVERSE WITH THE BRAKE PEDAL DEPRESSED, THE BRAKE SYSTEM FAILED TO ENGAGE, WHICH LED TO A THREE-CAR ACCIDENT. THERE WERE NO INJURIES TO REPORT. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED, WHO ADVISED THAT THE BRAKING SYSTEM WAS OPERATING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 60,000. UPDATED 6/19/14*CN THE CONSUMER STATED THERE WAS A VERY STRONG POSSIBILITY THAT THE CAR WAS INDEPENDENTLY ACCELERATING AND OVERRIDING THE ACTION OF THE BRAKES. UPDATED 06/26/2014 *JS UPDATED 08/18/14. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10585656April 30, 2014
EXTERIOR LIGHTING
TWICE I'VE HAD THE ISSUE WHERE NONE OF MY LIGHTS WORK WHILE I'VE BEEN DRIVING. NOT SURE ABOUT THE HEADLIGHTS, HOWEVER BOTH TIMES I HIT MY TURN SIGNAL TO TURN (DOESN'T MATTER RIGHT OR LEFT) AND THERE IS NO INDICATOR VISIBLE ON MY DASHBOARD. ALSO THERE IS NO TICKING/SIGNALING NOISE. WHEN I'VE PULLED OVER AND HAD MY PASSENGER GET OUT AND LOOK AT MY REAR OR FRONT TURN SIGNALS NOTHING WORKS, PERIOD. I DID MENTION THIS TO THE DEALERSHIP THE FIRST TIME AND THEY COULDN'T FIND ANYTHING. I'VE NOT BOTHERED A 2ND TIME SINCE THEY COULDN'T FIND ANYTHING THE FIRST TIME. TO SOLVE THIS ISSUE; I HAVE TO POWER MY CAR OFF FOR A FEW SECONDS, THEN START MY ENGINE BACK UP. BOTH TIMES THIS HAS SOLVED MY TURN SIGNAL ISSUE. NOT SURE IF MY FLASHERS HAVE THE ISSUE OR NOT WHEN THIS HAPPENS. KNOWING ME I WOULD THINK I WOULD HAVE CHECKED IT, HOWEVER I CAN'T RECALL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568690March 12, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ GLK350. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH THE FRONT PASSENGERS AIR BAG LIGHT ILLUMINATED INTERMITTENTLY. THE FAILURE ALSO OCCURRED WHENEVER THERE WAS NO PASSENGER IN THE FRONT SEAT. THE CONTACT WAS CONCERNED THAT THE AIR BAG COULD DEPLOY WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567369February 27, 2014
VEHICLE SPEED CONTROL
I WAS BACKING MY VEHICLE INTO A SPOT ON A RESIDENTIAL STREET AND WHEN I PUT THE CAR IN "DRIVE" TO PULL FORWARD, THE CAR LUNGED FORWARD . I SLAMMED ON MY BRAKES AND WHEN THE CAR KEPT ON GOING, I PRESSED THE PARKING BRAKE AND PUT THE CAR IN "PARK". THE CAR ENDED UP JUMPING THE SIDEWALK AND HITTING THE POSTS AND GARAGE OF A HOUSE. I DID NOT PRESS THE ACCELERATOR BY MISTAKE. I DO HAVE A WITNESS WHO WAS ON THE SIDEWALK AT THE TIME WHO WATCHED ME DURING THE ORDEAL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10550317October 31, 2013
SERVICE BRAKES
PARKED ON A 45 DEGREE SLOPE. PLACED THE VEHICLE IN NEUTRAL WITH THE RIGHT FOOT ON THE BRAKE PEDAL. SET THE EMERGENCY BRAKE DOWN AS FAR AS THE PEDAL WOULD TRAVEL. RELEASED THE BRAKE PEDAL WITH THE EMERGENCY BRAKE FULLY ENGAGED. THE VEHICLE STARTED TO ROLL DOWN THE INCLINE. LOCAL MECHANIC CONFIRMED THE BRAKE SYSTEM TO APPEAR FINE AS FAR AS THE BRAKE PADS AND ROTOR (PADS AT 40%). TAKING THIS TO THE LOCAL MB DEALER TO REVIEW. I HAVE VIDEO IF NEEDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513315May 23, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, POWER TRAIN:AUTOMATIC TRANSMISSION
WE HAVE HAD CONTINUING PROBLEMS WITH THE CONTROL BUTTONS ON THE WINDOWS,TEMP CONTROLS, LIGHTS, ETC. LOSING THEIR PAINTED COVERING/DELAMINATING. MERCEDES HAS SAID THAT THIS IS AN ENVIRONMENTAL PROBLEM DUE TO HAND LOTION AND/OR AIR FRESHENERS AND NOT A DEFECT. WE'VE HAVE MANY CARS OVER MANY YEARS AND WE'VE NEVER HAD THIS PROBLEM OCCUR BEFORE. APPARENTLY MERCEDES HAS RECOGNIZED THE PROBLEM AND SENT A SERVICE ADVISORY TO THEIR REPAIR ENTITIES BUT THEY ARE REFUSING TO ACKNOWLEDGE THIS AS A DEFECT. THIS IS A SAFETY PROBLEM AS THE LETTERS AND WORDS ON THE BUTTONS BECOME ILLEGIBLE FORCING THE DRIVER TO TAKE THEIR ATTENTION FROM ROAD TO TRY AND OBTAIN THE REQUIRED ACTION. *TR CONSUMER STATED THAT TRANSMISSION FAILED AT 85,847 MILES. CONSUMER HEARD A FAN-LIKE NOISE COMING FROM THE TRANSMISSION. THERE WAS METAL IN THE TRANSFER CASE. THE TRANSMISSION WAS REPLACED AND THE COOLER AND TORQUE CONVERTER WERE FLUSHED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ASSISTANCE. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512776May 20, 2013
TIRES
MY 2012 MERCEDES CLS 550 , WITH PIRELLI P ZERO TIRES,HAD A TIRE BLOWOUT JUNE "12. ANOTHER TIRE BLEW OUT IN MAR '13 ON THE MAR VISIT TO THE MERCEDES DEALER (SALISBURY MD), TWO MORE TIRES HAD BULGES, ALLEGEDLY FROM POTHOLES,AND HAD TO BE REPLACED. I WROTE PIRELLI OF THE PROBLEM WITH MY OBVIOUSLY DEFECTIVE TIRES, AND THE REPLY WAS "WE NEED TO INSPECT THE TIRES" FAT CHANCE, AFTER THE TIRES HAD LONG BEEN DISPOSED- I EVEN HAD TO PAY A DISPOSAL CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510257May 1, 2013
ENGINE AND ENGINE COOLING
MY CAR SHUT DOWN, WITHOUT ANY WARNING, IN THE MIDDLE OF THE ROAD ON APRIL 19TH, 2013. AT THE TIME OF SHUTDOWN, ALL THE LIGHTS ON THE DASHBOARD LIT UP (INCLUDING THE BRAKE LIGHT). I TOOK THE CAR IN TO THE DEALER ON THE FOLLOWING MONDAY HAVING BEEN TOLD BY AN ADVISOR THAT THEY COULD NOT WORK ON A MAJOR ISSUE AS SUCH ON THE WEEKEND. SINCE THEY CLAIMED THAT THEY COULD NOT DUPLICATE OR REPLICATE THE INCIDENT, THEY DID NOT KNOW WHY IT HAPPENED; THEREFORE, THEY COULD NOT FIX ANYTHING. THEY ALSO STRONGLY BELIEVED THAT THE CAR IS IN PERFECT CONDITION, AND IT IS SAFE TO DRIVE. IN ADDITION, THEY HIGHLY RECOMMEND ME TO TAKE THE CAR IN WHEN I RUN INTO A SIMILAR SITUATION IN THE FUTURE. I WAS URGED TO BRING MY LOANER BACK. OR, THEY WOULD "START TO CHARGE" ME. I WAS IN CONTACT WITH THE MB HEADQUARTERS IN NJ. THE GENTLEMAN WHO WAS THE CASE MANAGER TOLD ME THE SAME. THE APRIL 19 INCIDENT IS NOT AN ISOLATED OCCURRENCE . THE SAME INCIDENT HAPPENED TO ME ON 2/28/12 WHEN I WAS ATTEMPTING TO PULL INTO A PARKING SPACE. THE CAR AT THE TIME WAS LESS THAN 6 MONTHS OLD, WITH ABOUT 3000 MILES. WORKING ON THE ADVICE OF A SERVICE ADVISOR FROM THE DEALER ("IT WAS A FLUKE; IT SHOULD NEVER HAPPEN AGAIN), I DID NOT TAKE THE CAR IN. I WONDERED IF ANY DRIVER OF THE SAME MODEL ENCOUNTERED ANY SIMILAR SITUATIONS AS I DID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508710April 18, 2013
STRUCTURE:BODY, ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
THAT SATURDAY I HAD MY 30,000 MILE SERVICE AT ESTATE MOTORS IN GOLDENS BRIDGE, NY. THE DEALER ALSO DID AN "OPEN RECALL". THEY DEDUCTED $20 FROM MY BILL TO GET A CAR WASH. I DROVE DIRECTLY TO A CAR WASH ON ROUTE 202 IN NEW MILFORD, CT. ABOUT 3:00 PM, I WAS THIRD IN LINE AND AS THE TWO CARS AHEAD EDGED FORWARD, TURNING LEFT TO GO IN, I NUDGED MY GAS PEDAL AND THE VEHICLE TOOK OFF LIKE A ROCKET, GLANCED OFF THE CAR BUMPER AHEAD, RAN OVER ELECTRIC EQUIPMENT AND A 3 FOOT TALL TREE, WENT HALFWAY OVER A 3 FOOT HIGH WALL AND WAS STOPPED BY SMASHING INTO A TREE. NOBODY WAS HURT. I HAD KEPT MY SEAT BELT ON AND WAS ONLY SLIGHTLY BRUISED. AT FIRST I THOUGHT I MUST HAVE DONE SOMETHING WRONG, AS I TOLD THE POLICE, BUT REALIZED LATER THAT WAS IMPOSSIBLE. I AM A GOOD AND CAREFUL DRIVER AS ALL RECORDS WILL ATTEST. I COULD NOT HAVE JAMMED MY FOOT DOWN ON THE GAS PEDAL. I LATER FOUND THAT THE "OPEN RECALL" HAD TO DO WITH A CAM SOLENOID, WHICH IS INVOLVED WITH THE FLOW OF GASOLINE INTO THE MOTOR. I ALSO FOUND ON GOOGLE THREE ALMOST IDENTICAL INCIDENTS REPORTED ON THIS PARTICULAR MODEL AND YEAR. TAKE A LOOK. I FIND IT VERY HARD TO BELIEVE THIS IS JUST A COINCIDENCE. S MERCEDES BENZ HAS BEEN UNCOOPERATIVE AND STATES THEIR INSPECTION SHOWED NOTHING WRONG WITH THE RELEVANT PARTS OF MY SUV. AFTER THE AMOUNT OF DAMAGE AND REPAIR, I THINK ONE CAN BE SKEPTICAL ABOUT THEIR OPINION. HOW COULD THEY KNOW WHAT THE CAR WAS LIKE BEFORE THIS? MERCEDES DENIES ANY RESPONSIBILITY. AS I AM DEEPLY UPSET BY THE COST TO MY INSURANCE COMPANY FOR SOMETHING I DO NOT BELIEVE IS MY FAULT, THE FUTURE INCREASES IN INSURANCE RATES THAT WILL FOLLOW, THE $560 LOST IN THE 30,000 MILE CHECK-UP AND MY $1000 DEDUCTIBLE, THE LOSS OF VALUE OF MY CAR, AND BY THE INSENSITIVITY AND RUDENESS OF MERCEDES BENZ, WHOSE STAFF FAILS TO RETURN PHONE CALLS AND IS GENERALLY UNCOOPERATIVE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10474052September 6, 2012
ENGINE
TL* THE CONTACT OWNS A 2010 MERCEDES GLK350. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, ALL OF THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STALLED. THE DEALER WAS NOTIFIED. SEVERAL DAYS LATER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSE THAT THE STARTER AND FUEL PUMP NEEDED TO BE REPLACED. ALSO, THE ELECTRICAL SYSTEM WAS UPGRADED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DECIDED TO DISPATCH AN ENGINEER TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458593May 15, 2012
STRUCTURE:BODY
SUDDEN UNINTENDED ACCELERATION PROBABLY DUE TO ACCIDENTALLY HITTING CRUISE CONTROL HANDLE, WHICH IS RIGHT ABOVE TURN SIGNAL (DEFECTIVE DESIGN ISSUE IN MANY MERCEDES MODELS), WHEN ATTEMPTING TO PARK IN DISABLED PARKING AREA. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10456136April 23, 2012
AIR BAGS
SRS LIGHT CAME ON .DEALER SAID IT IS DUE TO PROBLEM WITH AIRBAG CONTROL AND WAS A SERIOUS SAFETY PROBLEM.I WAS THEN TOLD IT WOULD COST ME $975.00 PLUS TAX TO HAVE IT REPAIRED. THE CAR HAS LESS THAN 56000 MILES .I WOULD THINK THE AUTO MAKER SHOULD BE RESPONSIBLE FOR THIS TYPE OF SAFETY PROBLEM. THE LIGHT IS CALLED AN SRS LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453970April 3, 2012
POWER TRAIN
VEHICLE DEVELOPED TRANSMISSION WHINE. TRANSMISSION WILL BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433744October 31, 2011
STRUCTURE
WHEN IS RAINING WATER LEAKS INSIDE OF RIGHT FRONT AND SOAK ENTIRE FLOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407727June 21, 2011
SUSPENSION
MY VEHICLE HAS HAD THE AIR SUSPENSION FAIL 3 TIMES AND BEEN REPLACED ALONG WITH THE PUMP ACCORDING TO A SAFETY BULLETIN. IT HAS JUST FAILED AGAIN AND IS GOING INTO THE SHOP AGAIN NOW WITH NO WARRANTY. THE AIR SHOCKS WERE JUST REPLACED IN NOV 2010 AND 10,000 MILES LATER THEY AGAIN ARE LEAKING AND FAILING. THIS APPEARS TO BE WIDESPREAD AND THEY ALSO HAVE ISSUED SERVICE BULLETINS AROUND THE FAILURE OF THIS SUSPENSION. - PLEASE NOTE YOUR DROP DOWN FOR VEHICLE TYPE DOES NOT ALLOW THE CORRECT CHOICE VEHICLE OF GL450. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404111June 1, 2011
TIRES, ENGINE AND ENGINE COOLING
GOODYEAR F1 ULTRA PERFORMANCE ALL SEASON - PURCHASED 06 MERCEDES WITH TIRES ALREADY INSTALLED - SALES PERSON STATED THEY MOUNTED THE NEW TIRES. RIGHT FRONT TIRE OUT OF ROUND DETERMINED BY MECHANIC AT DEALERSHIP CAR WAS PURCHASED. SERVICE MANAGER STATED THAT HE WAS WAITING TO FIND TIRES TO MATCH - HAVE NOT COMMUNICATED SINCE - NOTED ON WEB SITES THAT THE SPECIFIED TIRES HAVE BEEN REPLACE BY DEALERS THAT SOLD THEM AS A COURTESY BY GOODYEAR TO MAINTAIN CUSTOMER SATISFACTION - CALLED GOODYEAR DEALERSHIP IN TOWN - NOT AWARE OF GOODYEAR'S REPLACEMENT OF TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396541April 17, 2011
WHEELS, EQUIPMENT, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
CAR C 300. DID NOT SEE THAT OPTION. ALSO TIRES ORIGINAL MICHELIN UNKNOWN INFO. MULTIPLE INTERIOR TRIM AND SEAT REPAIRS. PROBLEM WITH POWER FOLDING MIRRORS GETTING STUCK OR CREAKING. MULTIPLE VISITS FOR REPAIR OF TIRE LIGHT ISSUES. WAS ORIGINALLY TOLD IT WOULD COME ON DURING HOT/COLD DAYS. UPON REVIEW AFTER MULTIPLE ISSUES, TIRES X 2 REPLACED BEFORE 15K MILES. CONTINUES PROBLEMS. COUNTLESS REVIEW BY 3 DEALERSHIPS. WAS TOLD DUE TO COSMETIC ISSUES ON RIMS. B3 MAINTENANCE DONE @ $500. TOLD AGAIN TO CK TIRES DUE TO LIGHT. HAD ANOTHER SET OF TIRES PLACED AROUND 40K IN. MAY 2010. FOR B3 TOLD LT BACK TIRE NEEDED REPLACING. WENT BACK TO TIRE SHOP WHO SAID BOTH NEEDED TO BE REPLACED, AND RIMS. WAS TOLD BY MERCEDES RIMS NOT NECESSARY. AFTER A FEW WEEKS TIRE LIGHT BACK ON AND LEFT BACK LOSING AIR RAPIDLY. MERCEDES ROADSIDE ASSISTANCE CALLED. FOUND LG CRACK BACK L WHEEL. SPARE PLACED. ANOTHER INDEPENDENT CAR CARE REVIEWED ALL WHEELS. FOUND ANOTHER CRACKED WHEEL BACK RIGHT AND TWO LOW SPOTS FRONT. TOOK BACK TO MERCEDES ALEX RODRIGUEZ, WHO STATED FRONT WERE FINE BY VISUAL ONLY, AND BACK RIGHT NEEDED COSMETIC OUTER WHICH THEY COVERED. GAVE CAR BACK AFTER HAVING 8 DAYS FOR COSMETIC WORK. UNABLE TO TELL ME IF DIAGNOSTICS WERE PERFORMED. NOTHING IN PAPERWORK. WOULD NOT LET ME WAIT UNTIL INFORMATION WAS VERIFIED. DROVE APPROXIMATELY 20 MILES ON HWY AND CAR BEGAN TO RATTLE. HAD BOYFRIEND LOOK @ CAR. FOUND WHEEL COVER WASN'T THERE; ALSO TWO AIR COVERS MISSING AND TWO LOOSELY FASTENED. CALLED DEALER TO COME PICK UP VEHICLE FOR ANOTHER REVIEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372465December 27, 2010
ELECTRICAL SYSTEM
MERCEDES GL-450 2007 ENGULFED IN FLAMES WHILE PARKED IN THE GARAGE RUNNING. FIRE STARTED FROM UNDER THE INSTRUMENT PANEL AND THE CAR COMPLETELY BURNED UP WITHIN 10 MINUTES CAUSING MAJOR DAMAGE TO OUR CONDO. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10371780December 20, 2010
VEHICLE SPEED CONTROL, AIR BAGS
TL*THE CONTACT OWNS A 2010 MERCEDES BENZ GLK350. UPON SHIFTING THE VEHICLE INTO DRIVE IT LUNGED FORWARD. HE APPLIED PRESSURE TO THE BRAKE PEDAL BUT THE BRAKES DID NOT FUNCTION. THE VEHICLE CONTINUED MOVING FORWARD UNTIL IT CRASHED. A POLICE REPORT WAS FILED AND THE DRIVER SUFFERED MINOR INJURIES. THE AIR BAGS DID NOT DEPLOY DURING THE CRASH. THE VEHICLE WAS TOWED TO A BODY SHOP AND THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 11,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10371781December 20, 2010
VEHICLE SPEED CONTROL
I WAS SLOWLY COASTING INTO A HANDICAPPED PARKING SPACE AT A HARDWARE STORE WHEN THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN. THE BRAKES WOULD NOT STOP THE CAR. THE CAR RAN OVER A MEDIAN AND SEVERAL CONCRETE POLES AND FINALLY CAME TO A STOP WHEN IT HIT METAL, FIRE EQUIPMENT. I FILED A POLICE REPORT. I CONTACTED THE DEALER AND THE CAR WAS TOWED TO A DEALER-OWNED BODY SHOP. NOTHING WAS DONE TO CORRECT THE FAILURE. THE VEHICLE IS GLK MERCEDES 2010. THE CAR WAS ONLY SIX MONTHS OLD WHEN IT EXPERIENCED SUDDEN, UNINTENDED ACCELERATION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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