Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#10884345July 12, 2016
SERVICE BRAKES
WE WERE DRIVING ON THE INTERSTATE IN THE MIDDLE OF DENVER WITH CRUISE CONTROL ON WHEN THE BRAKES ENGAGED. WE WERE ALMOST AT A COMPLETE STOP WHEN MY HUSBAND WAS ABLE TO GET THE CAR TO ACCELERATE AGAIN AND WE LUCKILY WERE NOT REAR ENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882260July 2, 2016
AIR BAGS
"TAKATA RECALL" MERCEDES-BENZ USA HAS NOTIFIED ME THAT THERE IS A DEFECT IN THE DRIVER-SIDE AIRBAG INFLATOR AND IT MAY RUPTURE DUE TO EXCESSIVE PRESSURE. THEY HAVE NOT PROVIDED A DATE FOR ME TO BRING THE CAR IN FOR REPAIR THEREFORE WE ARE CURRENTLY DRIVING AN UNSAFE VEHICLE THAT MAY CAUSE BODIILY INJURY OR DEATH TO ME OR OTHER MEMBERS OF OUR FAMILY. I WANT THE NHTSA TO CONTACT THE MERCEDES-BENZ USA AND INSIST THAT THEY PROVIDE US WITH A SAFE VEHICLE UNTIL THEY CORRECT THE PROBLEM WITH OUR CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881969July 1, 2016
AIR BAGS
I CAN NOT SELL MY CAR WITH AN OPEN RECALL AND THERE IS NO PLAN TO FIX WITH PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876719June 27, 2016
AIR BAGS
TAKATA RECALL - RECEIVED OWNER NOTIFICATION LETTER FROM MBZUSA DATED JUNE 2016 R.E. DEFECTIVE DRIVER'S SIDE AIRBAG BEING RECALLED (SEE "MBZ LETTER"); LETTER STATED THAT NO "SUITABLE REPLACEMENT PART IS TESTED OR AVAILABLE" BUT WHEN IT WAS, OWNERS WOULD BE SENT "2ND LETTER NOTIFYING YOU TO BRING YOUR VEHICLE IN" FOR REPAIR - "BRING" NOT "DRIVE" - NOWHERE IN THE LETTER WAS THERE A WORD ABOUT THE VEHICLE BEING SAFE TO DRIVE, NOR WAS THE WORD "DRIVE" EVEN MENTIONED. SO OFFICIALLY I NOW HAVE A CAR WITH A DEFECT KNOWN TO HAVE CAUSED AT LEAST 10 US DEATHS, BUT NO REMEDY. MOST CONCERNING ARE THE DOCUMENTS POSTED ON NHTSA WEBSITE FOR MERCEDES-BENZ, WHICH SHOW MBZ NOTIFIED NHTSA OF VEHICLES W/ SAFETY DEFECT (I.E. EXPLODING TAKATA AIRBAGS), INCLUDING MY VEHICLE, ON 8 FEB 2016 (SEE FEB16 DEFECT). NHTSA ACKNOWLEDGED DEFECT NOTICE ON 12 FEB 2016 (SEE FEB16 NHTSA ACKN), & STATED "IT IS REQUIRED THAT OWNERS BE NOTIFIED OF A SAFETY DEFECT IN THEIR VEHICLES WITHIN 60 DAYS OF A MANUFACTURER'S NOTIFICATION TO NHTSA OF A SAFETY DEFECT IN THOSE VEHICLES." WHY WASN'T I NOTIFIED W/IN 60 DAYS? ON MBZUSA WEBSITE/RECALL FAQS, THEY STATE "ANY CUSTOMERS POTENTIALLY AFFECTED WILL BE MAILED...IN APRIL" (SEE MBZ2 APR VS JUN). CYA, BREAK THE RULES & NO REMEDY IN SIGHT. CORPORATE VULTURES. NHTSA NEEDS TO HAMMER THEM PLEASE. ALSO CONCERNED ABOUT RECENT DEATH OF ACTOR KILLED BY JEEP IN A DIFFERENT SAFETY RECALL WITHOUT REMEDY. WHAT IS NHTSA DOING ABOUT THIS??? OWNERS ARE STUCK W/ UNSAFE CARS THAT CAN'T BE REPAIRED! HOW IS THIS POSSIBLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876177June 23, 2016
AIR BAGS
RECEIVED RECALL LETTER FOR SRS CONTROL UNIT. MADE APPOINTMENT ON APRIL 19 TO REMEDY RECALL. TOOK VEHICLE IN TO MERCEDES DEALER IN BLOOMFIELD HILLS, MI, GOT RIDE BACK TO WORK. BENZ DEALER CALLED ME AND TOLD ME THEY DIDN'T HAVE THE PART TO REMEDY RECALL AND THEY DIDN'T KNOW WHICH PART THEY NEEDED UNTIL AFTER THEY BEGAN WORKING ON MY VEHICLE. SO, I HAD TO GET A RIDE BACK TO THE DEALER AND GOT MY CAR BACK. THEY SAID THEY WOULD CALL ME IN 5 WEEKS WHEN THE PART CAME IN. THEY NEVER CALLED ME. ON JUNE 21 I CALLED THE DEALER AND THEY TOLD ME THE PART WASN'T IN AND THEY WERE GOING TO PUT THE ORDER IN AGAIN. THEY SAID MERCEDES ISN'T MAKING THE PARTS FAST ENOUGH. THEY REFUSED TO TELL ME WHICH PART NUMBER THEY NEEDED (THEY SAID THEY HAD ONE OF THE PARTS BUT NOT BOTH THE PARTS NEEDED FOR THE REMEDY). I RECEIVED THE LETTER MARCH 2016, MADE THE APPOINTMENT IN APRIL AND NOW IT'S JUNE AND THEY ARE STILL TELLING ME THEY DON'T HAVE THE PART AVAILABLE. WHAT IS A CONSUMER TO DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875218June 20, 2016
FUEL/PROPULSION SYSTEM
VERY STRONG SMELLING FUEL ODOR AFTER EVERYTIME I FILL IT UP WITH FUEL. YESTERDAY 06/20/16 IT STARTING LEAKING FUEL. THIS HAS BEEN GOING ON SINCE I BOUGHT IT IN NOVEMBER 2015. CAR COULD BE STATIONARY OR IN MOTION AND THE SMELL OF FUEL IS ALWAYS THERE. SMELLS THE WORST WHEN I FILL IT UP. THE ACTUAL LEAK PROMPTED ME TO FILE THIS COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873785June 13, 2016
SERVICE BRAKES
WE HAVE A MERCEDES BENZ GLK350 2011. WHILE NEITHER OF ITS BRAKE WARNING (WHICH INCLUDES WARNING FOR LOW BRAKE FLUID LEVEL) AND "CHECK BRAKE PAD WEAR" DISPLAY MESSAGES IS ON, AND THERE IS NO ABNORMAL NOISE FROM THE BRAKES, ITS BRAKES CAN STILL FAIL FOR A SHORT TIME, WHILE WORK MOST OF THE TIME. IN TWO CASES, WHILE I WAS WAITING AT A RED LIGHT, THE BRAKE FAILED AND THE CAR MOVED FORWARD, THEN STOPPED BEFORE IT HIT THE CAR IN FRONT OF IT. AT FIRST I THOUGHT MAYBE I DIDN'T PRESSURE THE BRAKE PEDAL HARD ENOUGH. AFTER AN ACCIDENT HAPPENED, I AM SURE IT WAS THE BRAKE'S PROBLEM. IN ONE CASE, WHILE I WAS BACKING THE CAR DOWN THE NOT-TOO-DEEP DRIVEWAY IN MY HOME IN A SUNNY, DRY DAY, THE CAR KEPT MOVING EVEN WHEN I PRESSED THE BRAKE PEDAL. I WAS PRETTY SURE I PRESSED THE BRAKE PEDAL BECAUSE I WAS ABLE TO MOVE THE TRANSMISSION FROM "R" TO "P" POSITION. EVEN WHEN THE TRANSMISSION WAS IN THE "P" POSITION AND I PRESSED THE BRAKE PEDAL HARD, THE CAR STILL MOVED DOWN THE DRIVEWAY JUST AS IF THERE WERE NO BRAKES. I SHOULD EMPHASIZED I DROVE OVER ONE HUNDRED OF TIMES ON THE SAME DRIVEWAY, AND WHEN THE BRAKE WORKED, I COULD ALWAYS STOP THE CAR ON THE DRIVEWAY! TO SUMMARIZE, MY MERCEDES BENZ GLK350 2011'S BRAKES CAN FAIL TO WORK EVEN WHEN THERE IS NO WARNING MESSAGE AND NO WARNING NOISE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10873876June 13, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872513June 4, 2016
VISIBILITY/WIPER, UNKNOWN OR OTHER
MY 2013 GLK350 WAS STATIONARY AND I WAS PARKED IN MY PARENTS DRIVEWAY IN ILLINOIS. IT WAS NIGHTTIME AND I WENT TO GO CLOSE THE PANORAMIC ROOF SINCE I WAS GOING INSIDE AND IT WAS LIGHTLY RAINING. TEMPS OUTSIDE WERE MILD SINCE IT WAS MAY 27, 2016. WHEN I WENT TO CLOSE THE ROOF I HEARD A CRUNCH SOUND BUT DID NOT NOTICE IT WAS SHATTERED. I CLOSED THE SUN BLIND AND IT WASN'T UNTIL I OPENED THE BLIND THE NEXT TIME MAY 28, 2016. MY SISTER AND I BOTH LOOKED UP AND NOTICED THE GLASS WAS SHATTERED. THE REST OF MY FAMILY ALSO NOTED THE DAMAGE ALSO AND WE TOOK INCLUDED PICTURES. I CALLED MB USA AT 800 367.6372. ADAM THE REP I SPOKE TO SAID I NEEDED TO TAKE IT TO THE DEALERSHIP TO SEE IF IT'S PART OF A RECALL BUT WHEN THEY LOOKED IT UP THERE WAS NO RECALL FOR MY VIN?? I FOLLOWED UP WITH VANESSA AT THE 800 AND SHE SAID THE SAME THAT SVC GUY DID AT DEALERSHIP. I ESCALATED MY COMPLAINT FOR RESOLUTION, NO OBJECTS OR ROCKS, ETC CAME IN CONTACT WITH THE GLASS AND THE TRACK WAS CLEAR OF DEBRIS. I LOOKED ON INTERNET AND NOTED SEVERAL SIMILAR INCIDENTS OF THE GLASS SHATTERING AND SOME WITH GLASS EXPLODING OUT OR IMPLODING??! MB IS NOT CLAIMING RESPONSIBILITY WHICH I DO NOT UNDERSTAND! I HAVE ESCALATED AGAIN AND I AM STILL WAITING TO CONNECT WITH MB USA TO DISCUSS SINCE THIS IS CLEARLY A DEFECT. IT DOESN'T MATTER WHETHER YOU'RE STATIONARY OR MOVING THIS IS A SERIOUS HAZARD. I HAD TO GET THIS REPAIRED AND COST ME UPWARDS OF $1600 OUT OF POCKET.. BUT HAS COST UP TO $2K PER INCIDENT. COME TO FIND OUT THIS IS NOT ONLY HAPPENING TO OTHER CAR MODELS AND SO FAR THERE ARE COMPLAINS FILED AGAINST KIA AND NISSAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872362June 3, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT A WARNING LIGHT INDICATED A DANGER OF THE VEHICLE ROLLING OVER. THE CONTACT APPLIED THE ACCELERATOR PEDAL WHILE IN REVERSE, BUT IT DID NOT RESPOND AND THE WARNING LIGHT FLASHED. SUDDENLY, THE VEHICLE REVERSED AND CRASHED INTO THE GARAGE AND A POLE. THE VEHICLE WAS STUCK SIDEWAYS. A FLATBED TOW TRUCK WAS USED TO MOVE THE VEHICLE AND THE INSURANCE COMPANY REPAIRED THE BODY DAMAGE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER FOR FURTHER INSPECTION. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10870338May 23, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. AFTER THE VEHICLE WAS STARTED, THE SERVICE DRIVER SIDE AIR BAG SOON WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE FAILURE MILEAGE WAS 98,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865193May 16, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862316April 30, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
ON 4/24/16, A TOYOTA REAR ENDED ME AND PUSHED ME INTO THE VEHICLE IN FRONT OF ME. THE DAMAGE WOULD HAVE BEEN REPAIRABLE UNTIL MY CAR CAUGHT ON FIRE. IT LOOKED LIKE IT STARTED IN THE INSIDE ABOVE THE GAS TANK AREA, BUT THE MAN WORKING AT THE IMPOUND LOT THE NEXT DAY SAID IT LOOKED ELECTRICAL. EITHER WAY, THE IMPACT SHOULD NOT CAUSE A MERCEDES TO CATCH ON FIRE. I WAS ON A CITY STREET STOPPED AT A STOPLIGHT.
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0
#10861057April 23, 2016
UNKNOWN OR OTHER
ROLLING, BECAUSE OF GEAR SHIFT LEVER, YOU HAVE TO PUSH BUTTON TO GET IT INTO PARK AUTOMATIC, JEEP JUST HAD A RECALLED FOR THE SAME THING. MY MECERDE ROLL ON ME SEVERAL TIME. IT EASY TO FORGET TO PUSH BUTTON IF YOU DON'T IT STAY IN NEUTRAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861093April 23, 2016
ELECTRONIC STABILITY CONTROL (ESC)
FOR LAST 2 MONTHS AND CONTINUING ON, THE 'ESP INOPERATIVE' MESSAGE POPS UP FREQUENTLY, EVEN WHEN THE WEATHER AND ROAD CONDITIONS ARE WARM, DRY AND CLEAR. WHEN IT OCCURS, THE CAR SEEMS TO LOOSE ACCELERATION (POWER) AND SLOWS DOWN (RATHER VERY QUICKLY ON ROADWAY SLOPING UP). PRESSING THE GAS PEDAL WOULD NOT SPEED UP THE CAR IMMEDIATELY; IT WOULD AFTER A WHILE. WHEN THIS OCCURS, I PULL OVER THE CAR AND TURN IT OFF & ON TO GET RID OF THE 'ESP INOPERATIVE' MESSAGE. THIS HAS HAPPENED ON HIGH SPEED EXPRESSWAY AS WELL. IT FELT VERY DANGEROUS AND UNSAFE SINCE A TRUCK WAS APPROACHING CLOSELY BEHIND. I WAS FORTUNATE TO PULL OVER ON THE SHOULDER AND TURN OFF/ON THE CAR. THIS APPEARS TO BE ASSOCIATED WITH A FAULTY PART, SENSOR OR SOFTWARE THAT NEEDS TO BE FIXED BY THE CAR MANUFACTURER. I BOUGHT THIS CAR BRAND NEW IN OCTOBER 2014 AND IT CURRENTLY HAS 5940 MILES. IT WAS SERVICED BY DEALERSHIP IN OCTOBER 2015 FOR 12-MONTH MAINTENANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855155April 12, 2016
AIR BAGS, UNKNOWN OR OTHER
AFTER JUST PARKING THE VEHICLE BUT BEFORE GETTING OUT - THE DRIVERS HEADREST "EXPLODED" AND PUSHED MY HEAD TOWARD THE STEERING WHEEL. WHEN DRIVING THE VEHICLE HOME THE MESSAGE CENTER SAID PROBLEM WITH THE DRIVER FRONT AIRBAG AND THE PASSENGER FRONT AIRBAG AND THE WARNING LIGHT WAS ON. THE NEXT DAY I DROVE TO THE DEALER AND THEY PUSHED THE HEADREST BACK TOGETHER BUT COULD NOT GET THE MESSAGE REMOVED AND SAID IT WOULD NEED DIAGNOSTICS. I DROVE AWAY WITH THE MESSAGES STILL COMING ON INTENDING TO MAKE AN APPOINTMENT FOR DIAGNOSTICS. RETURNED TO HAVE THE MESSAGE CENTER STOP SHOWING MESSAGES AND THE DEALER WAS ABLE TO CORRECT THE ISSUE SAYING IT WAS JUST A BLOWN FUSE CAUSING THE PROBLEM. I DROVE THE CAR APPROX. 30 MIN THE NEXT DAY AND THEN 2 AND 1/2 HOURS THE FOLLOWING DAY AND WHILE DRIVING ON HIGHWAY AT FULL SPEED THE HEADREST "EXPLODED" AGAIN THROWING MY HEAD TO THE STEERING WHEEL AND I WAS ABLE TO NARROWLY AVERT CAUSING AN ACCIDENT. I DROVE STRAIGHT TO THE DEALER. THEY PUSHED THE HEADREST BACK IN AND WANTED ME TO LEAVE. I DID NOT WANT TO DRIVE THE CAR WITHOUT SOMEONE CHECKING THE PROBLEM SO THEY KEPT THE CAR. THE MESSAGE CENTER IS NOW NOT INDICATING A PROBLEM AND BECAUSE THE PERSON PUSHED THE HEADREST BACK TOGETHER THEY ARE UNABLE TO SEE A PROBLEM. WARRANTY IS UP ON THE VEHICLE BUT FEEL THIS IS A POTENTIAL FATAL SAFETY ISSUE TO REPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852006March 28, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS OR REMEDY FOR THE RECALL WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/10/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839683March 3, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ GLK350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V71000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/17/16*LJ UPDATED 10/19/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839562March 2, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE VEHICLE LEAKED AN EXCESSIVE AMOUNT OF OIL ONTO THE ENGINE COMPARTMENT. IN ADDITION, THE CONTACT NOTICED A BURNING OIL SMELL COMING THROUGH THE AIR VENTILATION SYSTEM. FURTHERMORE, THE OIL LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO BE REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 14,000. UPDATED 04/14/16*LJ *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10836320February 16, 2016
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ELECTRICAL SYSTEM WARNING LIGHT CAME ON SEVERAL TIMES DURING A RETURN WEEKEND TRIP WHILE TRAVELING ON IH 35 AT APPROXIMATELY 65MPH FOR SRS CONTROL UNIT MALFUNCTION. THE MESSAGE LIGHT COMPLETELY LIT UP SEVERAL TIMES AND WARNED THAT THE SRS CONTROL WAS MALFUNCTIONING AND SHOULD BE TAKEN CARE OF AS SOON AS POSSIBLE BECAUSE IT COULD CAUSE GREAT HARM IN CASE OF AN ACCIDENT OR SUDDEN STOP. I WAS VERY AFRAID DURING THIS RETURN TRIP AND WAS HAPPY I WAS LESS THAN AN HOUR FROM HOME. I IMMEDIATELY CALLED THE MB DEALER TO SCHEDULE AN APPOINTMENT TO TAKE CARE OF THE PROBLEM. THE DEALER CONFIRMED THE PROBLEM AND REPAIRED THE SRS PROBLEM ON MY VEHICLE ON 8/27/2015. I RECEIVED A NOTICE BY EMAIL ON DECEMBER 17, 2015 AND ADDITIONALLY RECEIVED A (IMPORTANT SAFETY RECALL 2015110002 INTERIM NOTICE TO REPLACE SRS CONTROL UNIT ALONG WITH MY VIN#, NHTSA RECALL# 15V711) FROM THE MANUFACTURER CONFIRMING THE PROBLEM ON DECEMBER 28, 2015. AND IMMEDIATELY CALLED THE DEALERSHIP TO DISCUSS A MONETARY REFUND AND WAS TOLD THAT I MUST WAIT FOR A SECOND LETTER BEFORE THEY COULD ISSUE OR DISCUSS A REFUND FOR THE REPLACEMENT REPAIR I PAID FOR. TO DATE, I HAVE NOT RECEIVED ANY FOLLOW UP FROM THE DEALERSHIP .I WOULD LIKE TO KNOW WHEN I WILL RECEIVE THE SECOND NOTICE AND/WHAT OTHER STEPS ARE AVAILABLE TO BE COMPENSATED BY REFUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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