Mercedes-Benz GLE-Class Complaints

681 consumer complaints on file.

#11732609April 21, 2026
ENGINE, ELECTRICAL SYSTEM
My vehicle was in for a normal service to have the spark plugs replaced. However I was told that the engine wiring harness had become brittle (apparently a common and reoccurring problem with my vehicle) and would likely cause misfiring after changing spark plugs. This did indeed happen and if I didn’t elect to have the harness replaced, it would have put myself and my son in danger. It was a very costly repair (over $4000) for something that the vehicle manufacturer is at fault for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732682April 21, 2026
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owned a 2021 Mercedes-Benz GLE 350. The contact stated that warm air was blowing from the A/C unit while activated. The vehicle was taken to an independent mechanic, and the contact was informed that a leak had caused the A/C unit failure. The mechanic referred the contact to the dealer for assistance. The vehicle was taken to the dealer where a diagnostic test was performed. The contact was informed that the HVAC system was inoperable and an estimate for the repair was provided. The manufacturer was notified of the failure, and the contact was provided a case number. The manufacturer denied responsibility for the failure but offered a monetary credit towards the repair. The vehicle was not repaired. The contact later traded the vehicle due to the A/C unit failure. The failure mileage was approximately 66,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732887April 21, 2026
STRUCTURE:BODY:BUMPERS
Rear bumper valance fell off while driving. Unsure where it occurred, but it did happen on freeway most likely. Thinking must’ve been something wrong with the clips. Car is only four years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731569April 16, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
See attached document for complaint.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11730660April 12, 2026
POWER TRAIN
On April 2, 2026, while driving at highway speed in heavy traffic, the vehicle experienced a sudden and complete loss of forward propulsion without warning. Engine RPMs increased with no corresponding acceleration, consistent with catastrophic transmission slipping. The vehicle could not maintain safe speed. I coasted to a stop and was able to limp at low speed to a parking area. The vehicle was towed to the selling dealer (Mercedes-Benz of Tysons Corner, Vienna, VA) by Mercedes-Benz Roadside Assistance. The dealer diagnosed the failure as a broken propeller shaft inside the transmission requiring replacement. No root cause explanation has been provided. The vehicle had approximately 2,455 miles and was 45 days from the lease date of February 16, 2026. This vehicle uses the Mercedes-Benz 9G-TRONIC (725.0) 9-speed automatic transmission with 48V EQ Boost mild-hybrid system — the same platform and powertrain covered by NHTSA Recall 24V-118, which addressed transmission-related loss of propulsion in over 105,000 MY2020–2023 GLE 450 and GLS 450 vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730521April 11, 2026
EXTERIOR LIGHTING
The turn signal flasher sound is so low that it is practically inaudible while driving and sometimes left on without notice. This confuses the cars from behind. Even worse, it confuses cars at the opposite direction in city driving. I have had a couple of incidents at busy intersection that the opposite direction car drivers thought I want to make a left turn but really not. The situation is getting more dangerous on highway driving. With the turn signal left on without hearing the audible sound, cars from behind would think that I want to change lane. Some good drivers would slow down but some aggressive drivers would speed up and pass at very high speed. One would ask the turn signal lights should be flashing. Yes, it is but its position are at the top corners on the dashboard and blocked by the steering wheel. Most of the time I would stay focused on the road rather than looking at the dashboard. I had complained this to the Mercedes dealer at Princeton NJ as well as Mercedes itself in NJ but they said that it is designed as is and the volume of the turn signal cannot be adjusted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730457April 10, 2026
ENGINE
The P06DA00 code in Mercedes-Benz vehicles is a common issue involving the oil pump solenoid, often caused by a faulty wiring harness. If this is caused by faulty wiring harness then this should be a recall since it is common and happens to all vehicles like mine. I have been told that this needs to be a recall. Oil Pump Gear: Found faulty oil pump control valve present and requires replacement. Recommend replacement of engine oil pump control valve. The oil pump gear is attached to the oil pump shaft and used to spin the oil pump. The oil pump is used to circulate the engine through the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730479April 10, 2026
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that while opening the door, a cracked fuel injector was spraying gasoline. When the door handle was pulled, an aftermarket module ignited the fuel, causing an explosion and heavy smoke from the engine compartment. The contact stated that the vehicle had been taken to the dealer previously for the same issue, but the dealer dismissed the information and returned the vehicle. Shortly afterwards, the failure reoccurred and was recorded. The vehicle had been at the dealer for two months, and the dealer blamed the failure on an aftermarket part, even though the dealer had installed the parts. The vehicle was driven to the dealer, where it was diagnosed with fuel injector failure and was associated with the aftermarket parts that were installed by the dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729722April 7, 2026
STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
Pulled on door handle and handle came off the rear driver side door for the second time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729450April 6, 2026
UNKNOWN OR OTHER
The glass between windshield and panoramic sunroof has 2 cracks starting on the drivers side and continuing all the way across to the passenger side. we dont recall an objects hitting the glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728321March 31, 2026
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The contact leased a 2026 Mercedes-Benz GLE450 4Matic. The contact stated that while driving at an undisclosed speed, there was an unknown warning light flashing on the instrument panel. The speed limit was displayed and was flashing. The contact turned off the feature, but the light continued to flash on the instrument panel. The vehicle was taken to the local dealer on two occasions, where an unknown diagnostic result was provided. The manufacturer was working on an update for the fix. The vehicle was not repaired. The manufacturer was mailed a letter, and a subject matter expert contacted and informed the contact that there would be a fix within the first quarter of the year. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727908March 30, 2026
FORWARD COLLISION AVOIDANCE
The contact owns a 2024 Mercedes-Benz GLE 350. The contact stated that while driving at an undisclosed speed, the service brakes independently enabled. The contact stated that the vehicle stopped on a major interstate. In addition, several warning lights illuminated. The vehicle was driven to the contact's residence. The following day, the failure reoccurred. The contact stated that the vehicle displayed phantom braking. In addition, the contact noticed an unusual tapping sound, and several unknown warning lights were illuminated. The vehicle was towed to the dealer, however the failure was not duplicated. The contact stated that the vehicle was at the dealer for twenty-one days. In addition, the contact was offered the option to trade in the vehicle. The contact stated In addition, the contact referenced an unknown recall which had a similar failure description, however the contact's VIN was not associated. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 32,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727827March 29, 2026
UNKNOWN OR OTHER
VEHICLE: 2022 Mercedes-Benz GLE 350 VIN: [XXX] COMPONENT: Power train, automatic transmission DESCRIPTION: When the vehicle is placed in Park with the engine running, the vehicle experiences an intermittent jolting or lurching sensation approximately every 5 seconds, accompanied by an audible clicking sound. The jolting is most pronounced immediately after shifting from Reverse into Park, and gradually decreases in frequency after approximately one minute but does not fully stop. This occurs an estimated 50 percent of the time the vehicle is shifted into Park. This issue is separate from the known Eco Start/Stop roughness on GLE 350 models. This issue raises safety concerns. The owner is expecting a child and the unexpected repeated vehicle movement while in Park poses a risk when an infant car seat is installed. The jolting could also cause a driver to inadvertently release the brake or shift out of Park. The vehicle was taken to an authorized Mercedes-Benz dealership for diagnosis on two separate occasions. The service team acknowledged that they have seen this problem before on other vehicles of the same model, but stated they were unable to replicate the issue during their inspections and do not have a known repair procedure. The vehicle remains under the manufacturer’s factory warranty, purchased March 2023. Other GLE 350 owners have reported identical symptoms across 2020, 2021, and 2022 model years on multiple forums. No fix has been identified by any dealership. No crash or injury has occurred. No warning lights are illuminated. Video evidence of the clicking sound has been captured. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727529March 27, 2026
UNKNOWN OR OTHER
this is for Mercedes Benz GLE S 63 AMG i was driving on [XXX] at [XXX] PH all of sudden i heard huge explosion like gunshot my car swerved and i look up to my sun roof the whole sun roof exploded in to pieces, all the glass shattered. scared the shit out ogf me. this is a ongoing issue with mercedes benz GLE S 63 AMG please help before som gets killed there so many complaints regarding the issue, how come NHTSA is not taking action? when i called merceds in [XXX] they made some bullshit story. please help. Thank you [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11726723March 24, 2026
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
My Mercedes Benz GLE450e Hybrid SUV has had a persistent but sporadic safety issue that suddenly causes the vehicle to go into "turtle mode" with a "performance extremely limited" warning when trying to accelerate quickly or sometimes when breaking quickly. In turtle mode, the car quickly loses acceleration, drops in speed and is then unable to accelerate properly. The sudden drop in speed and inability to accelerate causes a major safety issue while driving - particularly on roads with other vehicles also travelling at high speeds. Last Friday, I was driving with my family on Interstate 95 when a tractor trailer truck did not see me beside it and started to switch into my lane. I tried to quickly accelerate to get out of the way before it hit us but my car went into "turtle mode" and the speed suddenly dropped by 15 or 20mph and would no longer drive correctly. Luckily, I was in the right lane and able to swerve onto the shoulder of the highway and narrowly avoid the large truck. Otherwise, if I had been in a middle lane, I would have either been hit by the truck or likely hit another car next to me. This issue has been sporadically occurring with my car for about 5 months now. I have had it into the Mercedes dealer three times and, each time, they say they think they fixed the issue. But, each time the same issue has returned. They said that Mercedes USA knows it is a big issue with their new hybrid SUVs but Mercedes doesn't yet know how to fix the problem and has been unwilling to publicly acknowledge the problem or offer it's customers any assistance. Doing a quick Google search online for "Mercedes hybrid performance extremely limited" also quickly brings up different online forums where other owners of this same car have had the exact same issue that Mercedes has been unable to fix or resolve. Driving a car that can suddenly lose the ability to accelerate is a major safety hazard and I would sincerely appreciate if the NHTSA would help to address it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724315March 14, 2026
STRUCTURE:BODY
Panaramic glass roof exploded while traveling on highway sending glass all over the car and highway. Sounded like a gun shot right above my head. Fortunately the sunshade was closed at the time and I was able to safely exit the highway to clean up the mess and no one was injured but it could have been very dangerous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723339March 10, 2026
VEHICLE SPEED CONTROL, SERVICE BRAKES
The contact owns a 2018 Mercedes-Benz GLE 350. The contact stated that while the vehicle was parked in a pharmacy parking lot with the hold feature engaged, the driver released the brake pedal. Immediately afterward, the vehicle suddenly accelerated forward approximately 75 feet. The driver attempted to stop the vehicle by depressing the brake pedal; however, the brakes failed to respond. The vehicle continued moving, went over a curb, into a ditch, up a hill, and through a cement block wall before coming to an abrupt stop 5 feet from a house. The driver sustained arm and shoulder injuries, including emotional trauma, and was transported by ambulance to a hospital for medical treatment. The air bags deployed during the crash. There was no reported fire. A police report was filed, and the vehicle was towed to a tow lot. The driver attempted to contact a local dealer but did not receive a response. The vehicle has not yet been diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 91,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11721248March 1, 2026
ENGINE, VEHICLE SPEED CONTROL
On multiple occasions, the vehicle has unexpectedly lost acceleration while driving. Specifically, while traveling on the highway, the vehicle will suddenly drop speed and fail to respond when pressing the accelerator. This creates a dangerous situation, as I am unable to maintain speed with surrounding traffic, increasing the risk of a collision. This issue appears to occur without warning and significantly impacts the safe operation of the vehicle. A sudden loss of power on a high-speed roadway is extremely hazardous and poses a risk to both myself and other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720960February 27, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
I purchased my vehicle 2021 Mercedes-Benz GLE 350 from Mercedes Dealership in Ontario, and had it for only about 4 months before it catching on fire while parked at the doctors office. I purchased it [XXX], and it caught fire on [XXX] while at the doctors. I didn't drive much since I work from home. Primary reason for purchase was to have a working and safe vehicle to transport family to their doctor appointments. Mileage at purchase was 59982. Last mileage 60,292. Insurance currently has the vehicle at Copart in Colton while doing their investigation for the claim I filed. I have the police report and fire report as well. At the time of purchase, I asked if there was anything wrong or if any know issues with vehicle, I was reassured no issues. Reviewing the insurance CCC report, I come to find out the vehicle has 3 recalls with possibility of fire incidents. The carfax provided doesn't say that either recall issue was performed as another recall issue with the fuel pump was performed and disclosed. Beyond devastated that I have no vehicle now and that I expected this one to last much much longer. There was no indication of anything wrong with the vehicle, no warning lights nor check engine. Fire was indicated to start in engine compartment on the passengers side by the fire investigator. This incident affected 3 families. As a teacher, I find everyone's life precious and its sickening to know that my life and other lives were in danger. Had I waited 5 more minutes in the vehicle, I fear that this message may not have existed at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11721031February 27, 2026
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2020 Mercedes-Benz GLE350. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the sunroof. The sunroof cover was not opened. The contact pulled over to the side of the road and exited the vehicle. Upon inspection, the contact became aware that the sunroof glass had shattered. The vehicle was taken to the dealer, but was not repaired due to the cost. The vehicle remained at the dealer unrepaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercedes-Benz GLE-Class