Mercedes-Benz GLE-Class Complaints

681 consumer complaints on file.

#11753286July 28, 2026
ELECTRICAL SYSTEM
The contact owns a 2017 Mercedes-Benz AMG GLE43. The contact stated that while driving at an undisclosed speed, the radio screen went blank. The dealer was contacted and informed the contact that there was no recall on the VIN associated with the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753046July 27, 2026
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
2021 GLE350 - 4JGFB4KB7MA355768 purchased December 30, 2024 with 35,000. miles. Current milage 61,933. There is a critical electrical/software defect in the MBUX system which has completely blacked out. This VIN# has not been placed on recall but it is suffering the same failure as previous models (Including NHTSA campaign #21V354 and #26V281000 and I believe it warrants further investigation. The display failure creates significant safety hazards. Loff of Rear View Camera. Loss of Driver Instruments Warning. Essential driver information, including speed, safety warnings and system alerts while the vehicle is in motion, which creates a safety hazard. I have reached out to Mercedez corporate office, dealership, the issue remains unresolved. I request that NHTSA log this safety complaint and evaluate whether further enforcement or expended recall action is required to ensure Mercedes remedies this defect at no cost to vehicle owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753052July 27, 2026
SEAT BELTS
If the driver seat belt is pulled too quickly from the retractor mechanism, the seat belt can not be retracted and then pulled across the drivers lap UNLESS the car is stopped and the driver door is opened. Example. I pull up to a toll booth. I release the seat belt from my lap to access my wallet. I pay the toll and start to drive away as I then try to reattach the seat belt. I cannot get it to pull across my lap UNLESS I stop the car and open the door. This resets the belt mechanism. This is unacceptable and a safety issue. Mercedes has been notified of this design flaw and refuses to address the issue. The driver should be able to reattach the seat belt without stopping and opening the car door. Driver safety is of paramount importance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752631July 24, 2026
SUSPENSION, WHEELS
Catastrophic failure of the rear lower control arm. Complete fracture through its inboard mounting eye with no warning while my wife was driving the vehicle. The rear - passenger side corner dropped causing the vehicle to spin abruptly.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11751186July 17, 2026
ELECTRICAL SYSTEM
The contact owns a 2022 Mercedes-Benz GLE350 4Matic. The contact stated that while driving approximately 35-40 MPH and depressing the brake pedal, several unknown warning lights illuminated, and the vehicle jerked and lost motive power. The contact pulled over to the side of the road until the vehicle stopped. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the dealer, where the accelerator pedal wiring harness and loosened pin segments were replaced; however, the failure recurred three days later. The vehicle was taken back to the dealer, where unknown repairs were performed; however, the failure persisted. The vehicle was taken back to the dealer, but was not yet diagnosed or repaired. The manufacturer was notified of the failure, a case was filed, and the manufacturer partially covered the second repair. The failure mileage was approximately 86,882.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750194July 14, 2026
UNKNOWN OR OTHER
Digital Instrument cluster screen has gone black 3 times since October 2025 making it impossible to see speed or other important driving safety information. Black out happened in October 2025, March 2026, and again on July 9, 2026. Screen eventually comes back after vehicle sits unused for several hours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749953July 13, 2026
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
On July 7, 2026, my 2022 Mercedes-Benz GLE 350 experienced a serious engine malfunction. After stopping at a traffic light, the engine began shaking violently and idling roughly. When the traffic light turned green, the vehicle accelerated extremely slowly and had very little power, making it difficult to clear the intersection. The engine continued running roughly, and I was concerned the vehicle could stall in active traffic. At the same time, the ECO start/stop system automatically disabled itself and displayed "OFF" in white on the instrument cluster. Because the vehicle appeared unsafe to drive, I had the vehicle towed to Mercedes-Benz of San Jose on July 8, 2026. The dealer confirmed the rough-running engine condition and advised that the cylinder head ("engine top") must be replaced. This incident occurred after three repair attempts for recurring engine-related check engine light faults within approximately six months: 1.January 23–28, 2026: Check engine light illuminated. Dealer diagnosed fault in motor electronics for code P240200 (Actuation of the pump in the diagnostic module of the evaporative emission control system has a short circuit to positive). Separated diagnostic module from charcoal canister. Replaced. Cleared codes. System OK. 2.May 13–26, 2026: Check engine light illuminated again. Dealer diagnosed fault code P260F00 (monitoring of the evaporative emission control system has a malfunction). Multiple diagnostic tests were performed. All OK. Evap system OK. No replacements of parts before the vehicle was released. 3.July 4, 2026: Check engine light illuminated for a third time. On July 7, the engine began running extremely rough while stopped at a traffic light, causing a significant loss of power and severely limited acceleration. The vehicle was subsequently towed to the dealership. I am submitting this report because the recurring engine malfunction has progressed to a sudden loss of power in traffic, creating a potential safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749417July 9, 2026
STRUCTURE:BODY
The panoramic sunroof exploded upwards and outwards while driving under normal conditions. It created an extremely loud and startling sound that left the driver and passenger stunned. We were fortunate there was not an immediate oncoming vehicle as we likely would have struck head on. Shortly after the explosion, tiny shards of glass began to fall into the passenger area. We were also fortunate to be able to get the vehicle safely off the road. The vehicle was brought to the dealership and the manufacturer was called. They are all pretending they have never heard of something like that happening when a quick search reveals this is a known manufacturing defect with a class action lawsuit filed. The named plaintiff is actually a customer from the very dealership we brought the vehicle to for service. There is no chance they are not aware of the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748669July 6, 2026
UNKNOWN OR OTHER
The a/c unit failed and is available for inspection upon request. Being in an over-heated car can cause dehydration, heat exhaustion and/or heat stroke. I was nauseous and dizzy while driving, putting myself and my passengers at risk. Upon taking my car to a independent service dealer, it was revealed that their is a leak and the evaporator must be replaced. It has not been inspected by a Mercedes dealer yet. No warning messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748273July 4, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
In most circumstances the adaptive cruise control (ADC) works well. There is one case where it does not, however. When ADC is active and the vehicle immediately in front shows, perhaps to make a turn, the ADC-equipped vehicle slows appropriately. The problem: Once the front vehicle is *well clear* of the driving lane, often operating 90 degrees to the marked lane on a perpendicular roadway, the ADC-equipped vehicle delays in sensing this and dos not resume the set speed. The effect is for traffic behind the ADC-equipped vehicle to become exceedingly annoyed and a chain-reaction of braking results. Drivers operating behind the Mercedes-Benz have a reasonable expectation that when the traffic in front of the ADC-equipped vehicle is clear the latter will accelerate. This expectation is not met in practice -- ever. The result is near-miss rear end collisions This exact same issues was also observed on a 2025 Mercedes GLE450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748190July 3, 2026
VISIBILITY/WIPER
Make & Model: 2024 Mercedes-Benz GLE350 Complaint Details: My driver side and passenger side , both sun visor’s factory plastic pivot hinge snapped apart under regular operation. The plastic arm split into two fragments, rendering the sun visor unusable — it droops down constantly and blocks part of my forward driving vision, creating a safety hazard while driving. There was no accident, no heavy items hung on the visor, and no forced or rough manipulation to cause damage. The original OEM pivot component is made of low-strength thin plastic with no internal metal support. Prolonged exposure to high heat inside the car from outdoor parking accelerated plastic embrittlement, resulting in early failure within just 2 years of vehicle ownership. This is a clear design and material quality defect from the manufacturer. The weak plastic pivot structure cannot sustain normal repeated folding of the sun visor. Photos of the broken plastic parts and the failed sun visor assembly are uploaded as supporting evidence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748194July 3, 2026
VISIBILITY/WIPER
Windshield Wiper Collision & Breakage Issue Vehicle: 2024 Mercedes-Benz GLE350 While driving in heavy rain with the windshield wipers activated, the left and right wiper arms move at inconsistent speeds due to uneven friction on the windshield. The two wiper blades repeatedly crash into each other during every sweep cycle. Constant hard impact from the colliding wipers eventually snapped one of the wiper assemblies. This creates a severe safety hazard: broken wipers cannot clear rainwater from the windshield, leading to drastically reduced forward visibility while driving. This is not isolated damage from misuse, accident, or aftermarket wiper parts. Factory OEM wiper linkage, motor limit calibration and weak wiper arm springs are the root cause. Multiple other GLE owners have reported identical wiper collision problems on vehicle forums and dealer service records, confirming this is a widespread manufacturing/software calibration defect of the GLE platform. No collision or rough handling occurred prior to the failure; the issue started gradually with loud clattering noise during rain, then progressed to permanent breakage of the wiper arm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747726July 1, 2026
SUSPENSION, UNKNOWN OR OTHER
When operating at 65-70 MPH on a limited access highway and encountering a rough road surface, the vehicle seemed to rather dramatically "skip" to the side. The GLE450e moved laterally while maintaining the intended forward direction. During two of these events the vehicle departed the marked lane and in one of I had to immediately seize full manual control to avoid striking a vehicle in the adjacent lane. (In all events I was driving in the right lane.) This has occurred four times; three of the times adaptive cruise was set; one time not. In at least three of the cases the road appeared to have ripples in the asphalt. I am not sure of the road surface in the 4th case. Regardless, no "holes" were encountered. Notes: The date listed was the approximate first date of the described occurrence. This occurred in two states, OH and FL. There was less than 10,000 miles on the vehicle when the events occurred. A question: I wonder if the relatively great weight of the rear of the vehicle was a factor in these incidents. The battery is located rearward and the rear tires require unusually greater pressure -- much more than the front tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747053June 28, 2026
UNKNOWN OR OTHER
We were driving on Interstate 4 in Orlando and our sunroof exploded at 80 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746844June 26, 2026
ELECTRICAL SYSTEM, ENGINE
Water pool in passenger side of vehicle all into carpet and glovebox area
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746371June 25, 2026
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
While driving on the highway on three separate occasions the blind spot warning will pop up and show as inoperative, next the active break assist warning flashes as inoperative, and then the entire vehicle shows as inoperative and loses all acceleration and breaks down. This has happened three times. Stayed over night at the dealership they “drove it for 70 miles” it didn’t happen to them. They released the truck back to me saying it was perfectly fine. A day later it happened again while on the highway. Highly unsafe!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746293June 24, 2026
UNKNOWN OR OTHER
Panoramic sunroof suddenly broke on my Mercedes GLE53 coupe while on a major highway. There was nothing near my vehicle when this happened. My children were in a car and this was a very scary moment for us. Mercedes will not cover the costs of Replacing the glass, forcing me to make a claim with my insurance. This is the first claim I’ve had to make in years. This is unfortunate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745528June 22, 2026
ENGINE
My car has only 28,392 miles on it, but the yellow check engine light recently came on due to a faulty oil pump solenoid. I took it back to the dealership, and the repair cost was a staggering $7,000; they told me this is a common issue with this Mercedes engine. If this fails to function, engine noise will increase while driving and fuel consumption will rise; there may also be other unknown risks. The issue stems from a manufacturing defect that causes the malfunction indicator light to remain illuminated, preventing the vehicle from passing the annual emissions inspection and rendering it ineligible for legal road use; furthermore, the repair entails removing the front subframe and oil pan, resulting in unreasonably high repair costs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745532June 22, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Rear view camera fails to initiate when placed in reverse. Screen doesn’t even try to switch to camera view. Exact same issue found in same make and model recalled with different vins. For some reason this one isn’t included in the recall. Car only has about 58,000 miles. Started around 56,000 miles. Note that camera even folds out of lift gate like normal when placed in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744175June 15, 2026
STRUCTURE:BODY:ROOF AND PILLARS
The contact owns a 2019 Mercedes-Benz AMG GLE450. The contact stated that while driving approximately 70 MPH, there was an abnormal banging sound coming from the roof. While looking in the rear-view mirror, the contact saw a dislodged trim piece striking a vehicle behind. After stopping to inspect the vehicle the contact discovered that the plastic front roof panel trim piece had detached from the vehicle. No further info was available regarding the second vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V854000 (STRUCTURE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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