Mercedes-Benz GLC-Class Service Bulletins

657 manufacturer communications on file.

March 31, 2021•Document ID: 10194141
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Mfr Comm. #:
LI82.85-P-072730
Date Added:
May 24, 2021
Manufacturer:
MERCEDES-BENZ
Summary
New map data cannot be downloaded by the customer from the Mercedes me PortalNew map data cannot be downloaded by the customer from the Mercedes me Portal
Associated Products (11)
2021 Mercedes-Benz GLA-Class 2021 Mercedes-Benz GLB-Class 2021 Mercedes-Benz GLC-Class 2021 Mercedes-Benz GLE-Class 2020 Mercedes-Benz GLA-Class 2020 Mercedes-Benz GLB-Class 2020 Mercedes-Benz GLC-Class 2020 Mercedes-Benz GLE-Class 2019 Mercedes-Benz GLA-Class 2019 Mercedes-Benz GLC-Class 2019 Mercedes-Benz GLE-Class
Associated Documents
- Download MC-10194141-0001.pdf↗
March 29, 2021•Document ID: 10191289
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
LI54.70-P-068094
Date Added:
May 3, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Message (yellow) in IC "Active Brake Assist currently restricted, see operator's manual, Remedy: Deactivate transport mode and drive vehicle for approx 6mi. The DTC then switches to passive and the sensor can be calibrated
Associated Products (16)
2021 Mercedes-Benz A-Class 2021 Mercedes-Benz C-Class 2021 Mercedes-Benz CLA-Class 2021 Mercedes-Benz CLS-Class 2021 Mercedes-Benz GLA-Class 2021 Mercedes-Benz GLB-Class 2021 Mercedes-Benz GLC-Class 2021 Mercedes-Benz GLE-Class 2020 Mercedes-Benz A-Class 2020 Mercedes-Benz C-Class 2020 Mercedes-Benz CLA-Class 2020 Mercedes-Benz CLS-Class 2020 Mercedes-Benz GLA-Class 2020 Mercedes-Benz GLB-Class 2020 Mercedes-Benz GLC-Class 2020 Mercedes-Benz GLE-Class
Associated Documents
- Download MC-10191289-0001.pdf↗
March 29, 2021•Document ID: 10191260
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; STEERING
Mfr Comm. #:
LI46.10-P-072751
Date Added:
May 3, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Complaint: When removing the steering column switch module, a fracture may occur in the bridge of the locking hole on the steering column switch module cover, at the join with the bellows extension.
Associated Products (5)
2021 Mercedes-Benz GLA-Class 2021 Mercedes-Benz GLB-Class 2021 Mercedes-Benz GLC-Class 2021 Mercedes-Benz GLE-Class 2021 Mercedes-Benz GLS-Class
Associated Documents
- Download MC-10191260-0001.pdf↗
March 24, 2021•Document ID: 10191271
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
LI80.57-P-072708
Date Added:
May 3, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Engine switches off again when re-attempting Remote Start via Mercedes me App. This only occurs if the first Remote Start via the Mercedes me App was canceled and then started again. If the first attempt was stopped by unlocking the doors or if the engine ran for more than 10 minutes, then the second attempt is also successful
Associated Products (18)
2021 Mercedes-Benz A-Class 2021 Mercedes-Benz C-Class 2021 Mercedes-Benz CLA-Class 2021 Mercedes-Benz E-Class 2021 Mercedes-Benz GLA-Class 2021 Mercedes-Benz GLB-Class 2021 Mercedes-Benz GLC-Class 2021 Mercedes-Benz GLE-Class 2021 Mercedes-Benz S-Class 2020 Mercedes-Benz A-Class 2020 Mercedes-Benz C-Class 2020 Mercedes-Benz CLA-Class 2020 Mercedes-Benz E-Class 2020 Mercedes-Benz GLA-Class 2020 Mercedes-Benz GLB-Class 2020 Mercedes-Benz GLC-Class 2020 Mercedes-Benz GLE-Class 2020 Mercedes-Benz S-Class
Associated Documents
- Download MC-10191271-0001.pdf↗
March 19, 2021•Document ID: 10191288
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
LI42.47-P-069817
Date Added:
May 3, 2021
Manufacturer:
MERCEDES-BENZ
Summary
After ignition ON, the following message is shown on the instrument cluster: - "Unavailable! - ESP - Service Required"
Associated Products (6)
2021 Mercedes-Benz C-Class 2021 Mercedes-Benz GLC-Class 2021 Mercedes-Benz GLE-Class 2020 Mercedes-Benz C-Class 2020 Mercedes-Benz GLC-Class 2020 Mercedes-Benz GLE-Class
Associated Documents
- Download MC-10191288-0001.pdf↗
March 19, 2021•Document ID: 10191272
Service Bulletin/Repair Instructions
STEERING
Mfr Comm. #:
LI46.11-P-071594
Date Added:
May 3, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Steering wheel heater and/or Distronic cannot be activated. Remedy: Update software for steering wheel electronics control unit ("N 135 - Steering wheel electronics (LRE)"). Should the quick test carried out after the software update still show DTCs with the steering wheel heater and/or Distronic, replace the steering wheel control panels
Associated Products (18)
2021 Mercedes-Benz A-Class 2021 Mercedes-Benz C-Class 2021 Mercedes-Benz CLA-Class 2021 Mercedes-Benz E-Class 2021 Mercedes-Benz GLA-Class 2021 Mercedes-Benz GLB-Class 2021 Mercedes-Benz GLC-Class 2021 Mercedes-Benz GLE-Class 2021 Mercedes-Benz S-Class 2020 Mercedes-Benz A-Class 2020 Mercedes-Benz C-Class 2020 Mercedes-Benz CLA-Class 2020 Mercedes-Benz E-Class 2020 Mercedes-Benz GLA-Class 2020 Mercedes-Benz GLB-Class 2020 Mercedes-Benz GLC-Class 2020 Mercedes-Benz GLE-Class 2020 Mercedes-Benz S-Class
Associated Documents
- Download MC-10191272-0001.pdf↗
March 16, 2021•Document ID: 10191278
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
LI27.00-P-072627
Date Added:
May 3, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Fault in 12 V interlock circuit
Associated Products (8)
2021 Mercedes-Benz C-Class 2021 Mercedes-Benz E-Class 2021 Mercedes-Benz GLC-Class 2021 Mercedes-Benz GLE-Class 2020 Mercedes-Benz C-Class 2020 Mercedes-Benz E-Class 2020 Mercedes-Benz GLC-Class 2020 Mercedes-Benz GLE-Class
Associated Documents
- Download MC-10191278-0001.pdf↗
March 12, 2021•Document ID: 10191259
Service Bulletin/Repair Instructions
POWER TRAIN
Mfr Comm. #:
Launch NCU 20201
Date Added:
May 3, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain MY 2019 GLC-Class, and GLE-Class (253, and 292 platform) vehicles, the automatic transmission does not meet specification, and thus the possibility exists that a hard and delayed shift operation may occur.
Associated Products (2)
2019 Mercedes-Benz GLC-Class 2019 Mercedes-Benz GLE-Class
Associated Documents
- Download MC-10191259-0001.pdf↗
March 10, 2021•Document ID: 10191277
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
LI22.10-P-071055
Date Added:
May 3, 2021
Manufacturer:
MERCEDES-BENZ
Summary
In the quick test, faults P0A1402 and/or P0AB602 are stored in the Drive Unit, electrical fault or open circuit (signal error) in actuation system. Remedy: Replace both acceleration sensors for the engine mounts
Associated Products (6)
2021 Mercedes-Benz AMG GT 2021 Mercedes-Benz C-Class 2021 Mercedes-Benz GLC-Class 2020 Mercedes-Benz AMG GT 2020 Mercedes-Benz C-Class 2020 Mercedes-Benz GLC-Class
Associated Documents
- Download MC-10191277-0001.pdf↗
March 2, 2021•Document ID: 10194142
Service Bulletin/Repair Instructions
AIR BAGS; POWER TRAIN; ELECTRICAL SYSTEM; ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
Mfr Comm. #:
LI07.61-P-072135
Date Added:
May 24, 2021
Manufacturer:
MERCEDES-BENZ
Summary
When accelerating at low speeds (slow roll at < 9 mph, 2nd gear), the engine limp-home mode may be triggered which in turn limits the amount of power available. When a fault occurs, the fault message ESP off or a fault message from the driver assistance systems is displayed. The quick test shows that fault code P061B62 is stored Note: It is possible to continue driving slowly. The fault is reset after an ignition cycle and normal driving is possible again.
Associated Products (3)
2021 Mercedes-Benz GLC-Class 2020 Mercedes-Benz GLC-Class 2019 Mercedes-Benz GLC-Class
Associated Documents
- Download MC-10194142-0001.pdf↗
February 25, 2021•Document ID: 10205257
Service Bulletin/Repair Instructions
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Mfr Comm. #:
MIMY2017
Date Added:
December 20, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Model indicator index.
Associated Products (16)
2017 Mercedes-Benz AMG GT 2017 Mercedes-Benz B-Class 2017 Mercedes-Benz C-Class 2017 Mercedes-Benz CLA-Class 2017 Mercedes-Benz CLS-Class 2017 Mercedes-Benz E-Class 2017 Mercedes-Benz G-Class 2017 Mercedes-Benz GLA-Class 2017 Mercedes-Benz GLC-Class 2017 Mercedes-Benz GL-Class 2017 Mercedes-Benz GLE-Class 2017 Mercedes-Benz GLS-Class 2017 Mercedes-Benz S-Class 2017 Mercedes-Benz SLC-Class 2017 Mercedes-Benz SL-Class 2017 Mercedes-Benz SLK-Class
Associated Documents
- Download MC-10205257-0001.pdf↗
February 24, 2021•Document ID: 10189407
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
Mfr Comm. #:
LI82.85-P-071394
Date Added:
March 29, 2021
Manufacturer:
MERCEDES-BENZ
Summary
In XENTRY diagnosis, the message "MBUX multimedia system control unit is defective (hard drive, internal fault)" appears while attempting to communicate with the MBUX multimedia system (A26/17)
Associated Products (23)
2021 Mercedes-Benz A-Class 2021 Mercedes-Benz AMG GT 2021 Mercedes-Benz CLS-Class 2021 Mercedes-Benz E-Class 2021 Mercedes-Benz GLA-Class 2021 Mercedes-Benz GLB-Class 2021 Mercedes-Benz GLC-Class 2021 Mercedes-Benz GLE-Class 2020 Mercedes-Benz A-Class 2020 Mercedes-Benz AMG GT 2020 Mercedes-Benz CLS-Class 2020 Mercedes-Benz E-Class 2020 Mercedes-Benz GLA-Class 2020 Mercedes-Benz GLB-Class 2020 Mercedes-Benz GLC-Class 2020 Mercedes-Benz GLE-Class 2019 Mercedes-Benz A-Class 2019 Mercedes-Benz AMG GT 2019 Mercedes-Benz CLS-Class 2019 Mercedes-Benz E-Class+ 3 more
Associated Documents
- Download MC-10189407-0001.pdf↗
February 22, 2021•Document ID: 10189406
Service Bulletin/Repair Instructions
BACK OVER PREVENTION
Mfr Comm. #:
LI82.27-P-072402
Date Added:
March 29, 2021
Manufacturer:
MERCEDES-BENZ
Summary
If the exhaust flap is operated or the drive program is changed within 10 seconds of the engine being started, an audible humming noise may emit from the speakers. New sound amp (N40/3) software is currently in development. This document will be updated once it is released. Meanwhile, avoid toggling the drive program or the exhaust flap with 10 seconds of an engine start to avoid the possibility of the complaint occurring. Note: Do not replace any parts as this will not remedy the complaint
Associated Products (14)
2021 Mercedes-Benz C-Class 2021 Mercedes-Benz CLA-Class 2021 Mercedes-Benz CLS-Class 2021 Mercedes-Benz E-Class 2021 Mercedes-Benz GLC-Class 2021 Mercedes-Benz GLE-Class 2021 Mercedes-Benz GLS-Class 2020 Mercedes-Benz C-Class 2020 Mercedes-Benz CLA-Class 2020 Mercedes-Benz CLS-Class 2020 Mercedes-Benz E-Class 2020 Mercedes-Benz GLC-Class 2020 Mercedes-Benz GLE-Class 2020 Mercedes-Benz GLS-Class
Associated Documents
- Download MC-10189406-0001.pdf↗
February 18, 2021•Document ID: 10189402
Service Bulletin/Repair Instructions
STEERING; ELECTRICAL SYSTEM; BACK OVER PREVENTION
Mfr Comm. #:
LI46.15-P-063353
Date Added:
March 29, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Complaint: Height adjustment of electric steering column adjustment jams in upper / lower adjustment position or it generates a cracking noise when exiting the upper /lower adjustment position (e.g. for Easy Entry function). Cause: Height adjustment runs into upper / lower limit stop and jams there or generates a breakaway cracking noise when exiting the jammed limit stop. Remedy: 1. Move fore/aft adjustment to the end position. 2. Release jamming of height adjustment by knocking with palm of hand onto top of steering wheel. At the same time, push adjusting switch (downwards). 3. Commission driver's seat control unit. While doing so, - the control unit software is updated, if necessary - the limit stops are cleared and normalized again - and any renewed jamming is prevented 4. Once commissioning has been completed the vehicle can be handed over to the customer.
Associated Products (50)
2021 Mercedes-Benz C-Class 2021 Mercedes-Benz CLA-Class 2021 Mercedes-Benz CLS-Class 2021 Mercedes-Benz E-Class 2021 Mercedes-Benz G-Class 2021 Mercedes-Benz GLA-Class 2021 Mercedes-Benz GLB-Class 2021 Mercedes-Benz GLC-Class 2021 Mercedes-Benz GLE-Class 2021 Mercedes-Benz GLS-Class 2021 Mercedes-Benz S-Class 2020 Mercedes-Benz C-Class 2020 Mercedes-Benz CLA-Class 2020 Mercedes-Benz CLS-Class 2020 Mercedes-Benz E-Class 2020 Mercedes-Benz G-Class 2020 Mercedes-Benz GLA-Class 2020 Mercedes-Benz GLB-Class 2020 Mercedes-Benz GLC-Class 2020 Mercedes-Benz GLE-Class+ 30 more
Associated Documents
- Download MC-10189402-0001.pdf↗
January 7, 2021•Document ID: 10187793
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM:SOFTWARE
Mfr Comm. #:
Launch NCU - 202
Date Added:
March 1, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and 463 platform), the software for the PASS control unit does not meet current series production configuration and therefore the possibility exists that a correct GPS position cannot be determined in the control unit for location based services, and an incorrect vehicle position may be displayed. Please note the E-call feature is not impacted by this issue. What We?re Doing MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will update the PASS Control Unit Software
Associated Products (80)
2017 Mercedes-Benz B-Class 2017 Mercedes-Benz C-Class 2017 Mercedes-Benz CLA-Class 2017 Mercedes-Benz CLS-Class 2017 Mercedes-Benz E-Class 2017 Mercedes-Benz G-Class 2017 Mercedes-Benz GLA-Class 2017 Mercedes-Benz GLC-Class 2017 Mercedes-Benz GL-Class 2017 Mercedes-Benz GLE-Class 2017 Mercedes-Benz GLS-Class 2017 Mercedes-Benz Metris 2017 Mercedes-Benz S-Class 2017 Mercedes-Benz SLC-Class 2017 Mercedes-Benz SL-Class 2017 Mercedes-Benz SLK-Class 2017 Mercedes-Benz Sprinter 2016 Mercedes-Benz B-Class 2016 Mercedes-Benz C-Class 2016 Mercedes-Benz CLA-Class+ 60 more
Associated Documents
- Download MC-10187793-0001.pdf↗
January 4, 2021•Document ID: 10187785
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; EQUIPMENT; COMMUNICATION
Mfr Comm. #:
LI82.85-P-069381
Date Added:
March 1, 2021
Manufacturer:
MERCEDES-BENZ
Summary
The following complaints may be noted by the customer: - The MBUX multimedia system (A26/17) starts route guidance without user input and does not provide any audio notification. - The MBUX multimedia system (A26/17) does not give any spoken or visual driving instructions. Only the destination information and the current route are shown in the MBUX multimedia system (A26/17)
Associated Products (15)
2021 Mercedes-Benz CLS-Class 2021 Mercedes-Benz GLA-Class 2021 Mercedes-Benz GLB-Class 2021 Mercedes-Benz GLC-Class 2020 Mercedes-Benz CLS-Class 2020 Mercedes-Benz GLA-Class 2020 Mercedes-Benz GLB-Class 2020 Mercedes-Benz GLC-Class 2019 Mercedes-Benz CLS-Class 2019 Mercedes-Benz GLA-Class 2019 Mercedes-Benz GLC-Class 2018 Mercedes-Benz GLA-Class 2018 Mercedes-Benz GLC-Class 2017 Mercedes-Benz GLA-Class 2017 Mercedes-Benz GLC-Class
Associated Documents
- Download MC-10187785-0001.pdf↗
January 4, 2021•Document ID: 10187784
Service Bulletin/Repair Instructions
EQUIPMENT; ELECTRICAL SYSTEM
Mfr Comm. #:
LI83.20-P-072178
Date Added:
March 1, 2021
Manufacturer:
MERCEDES-BENZ
Summary
The customer complains that when the ignition is switched on, pulsating buzzing noises which fluctuate in volume can be heard coming from the area of the instrument panel or the driver's footwell.
Associated Products (3)
2021 Mercedes-Benz GLC-Class 2020 Mercedes-Benz GLC-Class 2019 Mercedes-Benz GLC-Class
Associated Documents
- Download MC-10187784-0001.pdf↗
December 4, 2020•Document ID: 10186130
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
LI09.41-P-072096
Date Added:
February 1, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Yellow Coolant Temperature Warning in the Instrument Cluster
Associated Products (3)
2021 Mercedes-Benz GLE-Class 2020 Mercedes-Benz GLC-Class 2020 Mercedes-Benz GLE-Class
Associated Documents
- Download MC-10186130-0001.pdf↗
November 12, 2020•Document ID: 10184797
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL; EQUIPMENT
Mfr Comm. #:
NCU-2020070018
Date Added:
December 28, 2020
Manufacturer:
MERCEDES-BENZ
Summary
Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s Office (CA AG) regarding the emission control system in certain Mercedes-Benz diesel vehicles. As part of this agreement, MBUSA will offer field measures referred to as the Approved Emission Modification (?AEM?) for the affected vehicles. As a result, certain vehicles covered under this notification cannot be sold or caused to be sold, or leased or caused to be leased, or introduced into commerce, or exported from the United States to another country, until after the AEM described in this notification is performed.
Associated Products (16)
2016 Mercedes-Benz GLA-Class 2016 Mercedes-Benz GLC-Class 2016 Mercedes-Benz GL-Class 2016 Mercedes-Benz GLE-Class 2016 Mercedes-Benz GLS-Class 2015 Mercedes-Benz GLA-Class 2015 Mercedes-Benz GL-Class 2015 Mercedes-Benz GLK-Class 2015 Mercedes-Benz ML-Class 2014 Mercedes-Benz GLA-Class 2014 Mercedes-Benz GL-Class 2014 Mercedes-Benz GLK-Class 2014 Mercedes-Benz ML-Class 2013 Mercedes-Benz GL-Class 2013 Mercedes-Benz GLK-Class 2013 Mercedes-Benz ML-Class
Associated Documents
- Download MC-10184797-0001.pdf↗
October 29, 2020•Document ID: 11031594
Warranty Program/Extension
VISIBILITY/WIPER
Mfr Comm. #:
EW - HVAC Service
Date Added:
April 28, 2026
Manufacturer:
MERCEDES-BENZ
Summary
This NCU replaces the prior NCUs issued on May 18, June 25, 2020 and October 1, 2020 and contains important workshop instructions on how the HVAC Service Warranty repair must be carried out. To enhance the satisfaction of our customers, avoid further costs of litigation, and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to alleged mold and mildew odors originating from the HVAC system in certain Mercedes-Benz vehicles. As part of the settlement, MBUSA has agreed to offer sliding-scale warranty coverage for certain vehicles diagnosed as having mold or mildew odors originating from the HVAC system. Although the settlement has received court approval, warranty coverage will not take effect until December 7, 2020, when the appeal period for class members will have expired. If the settlement takes effect, warranty coverage will include cleaning of the evaporator and replacement of the HVAC filters.
Associated Products (58)
2019 Mercedes-Benz C-Class 2019 Mercedes-Benz E-Class 2019 Mercedes-Benz GLA-Class 2019 Mercedes-Benz GLC-Class 2019 Mercedes-Benz GLE-Class 2019 Mercedes-Benz GLS-Class 2018 Mercedes-Benz C-Class 2018 Mercedes-Benz CLS-Class 2018 Mercedes-Benz E-Class 2018 Mercedes-Benz GLA-Class 2018 Mercedes-Benz GLC-Class 2018 Mercedes-Benz GLE-Class 2018 Mercedes-Benz GLS-Class 2017 Mercedes-Benz C-Class 2017 Mercedes-Benz CLS-Class 2017 Mercedes-Benz E-Class 2017 Mercedes-Benz GLA-Class 2017 Mercedes-Benz GLC-Class 2017 Mercedes-Benz GLE-Class 2017 Mercedes-Benz GLS-Class+ 38 more
Associated Documents
- Download MC-11031594-0001.pdf↗

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