Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 B250e, CLA250, 2017-2018 AMG CLA45, GLA250, and AMG GLA45 vehicles. The steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
In November 2024, the vehicle indicated "add coolant". The vehicle was brought to Mercedes Benz of Scottsdale for servicing. The dealership apparently added coolant without advising me that the B250-E has a 100% chance of failure to the Drive Unit / coolant intrusion unless a small part is replaced before coolant leaks into the inverter/entire engine. A few weeks later - the vehicle, while traveling on a highway, had a complete failure and essentially shutdown on moment's notice. It nearly caused a severe accident. Mercedes Benz USA and the MB Scottsdale dealership have refused to cover the cost of a repair (near $7,000) or replace the vehicle (that is completely inoperable). I was disturbed to learn that a failure rate to the Large Drive Module is ONE HUNDRED PERCENT. This same problem exists for early Toyota RAV4 EVs and some Teslas. I encourage you to go to [XXX] to confirm the facts. These vehicles should be recalled. Consumers like me should not have to shoulder the expense due a defect that the manufacturer should cover/resolve. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
No injuries · No fire · No crash
On Wednesday [XXX] I was driving my electric vehicle to work. I exited the freeway and as soon as I stopped at the light for the off ramp a warning light indicator appeared stating Coolant Low. I found this odd as I was unaware of Electric Vehicles using Coolant. I clicked the OK button on the steering wheel and the message was acknowledged and disappeared from the screen. When the Light changed to green I proceeded to turn towards my office. At the next traffic light a new message popped up stating see service agent before starting your car. I again found this odd as the car was already running and the message could not be acknowledged with the OK button on the steering wheel. I was 2 blocks from my office so I continued on to get the car out of traffic so it wouldn't be a safety hazard. 1 block later the message disappeared and I was stopped at the left turn lane light when the Car completely died. All lights and indicators came on the dashboard and the car was completely dead. A kind person pushed my car out of the street so I would not be in danger or blocking traffic. These 2 indicators on the way to the office where the first indicators that ever were shown prior to the car becoming inoperable. I had the vehicle towed to my certified MB mechanic and he diagnosed the issue within an hour of receiving the car. The drive Unit was damaged due to an internal leak in the drive unit. I contact MBUSA to file a complaint about the car and they notified me I had to have the car diagnosed by a MB Dealership. I had the car towed to MB of Laguna Niguel and they charged me 300 for initial Diagnosis. On October 3, 2024 I was informed by the service rep the car needed additional diagnostics to determine the issue fully. They needed an additional 590.00 to run the diagnostics. On October 7, 2024 I was informed the repairs would be 19,000.00 to repair this car that we only paid 20,000 for. This is a complete design defect and should be covered. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
No injuries · No fire · No crash
While driving a notice to park the car and call for maintenance came up then while I was trying to get to safe stopping point the car went on to neutral and shut down while I was at speed. I turned the car back on and moved it to safety and called for roadside assistance
No injuries · No fire · No crash
The contact owns a 2017 Mercedes-Benz B250E. The contact stated while driving approximately 60 MPH, the vehicle the lost automotive power and stalled. The message "Shut Off Immediately" was displayed. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 72,000.
No injuries · No fire · No crash
The contact owns a 2017 Mercedes-Benz B250E. The contact stated that while reversing from the garage at 3–5 MPH, the contact depressed the park button. The vehicle attempted to go into the park position. There was an abnormal noise detected. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the transmission fluid needed to be replaced. The vehicle was repaired, but the failure recurred. While driving at low speeds, the vehicle went into lock mode. The vehicle was taken back to the same local dealer, where it was diagnosed that the gear box and drivetrain needed to be replaced. The vehicle was repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 27,000.
No injuries · No fire · No crash