Mercedes-Benz GLB-Class Complaints

136 consumer complaints on file.

#11485810September 22, 2022
VISIBILITY, STRUCTURE:BODY
The contact owns a 2022 Mercedes-Benz GLB250. The contact stated that upon purchase of the vehicle, he noticed a glare coming from the ridges of the hood which became distracting while driving. The contact stated that as the sun began going down, the glare worsened, forcing the contact place his hand over his eyes to deflect the glare. The manufacturer was notified of the issue and informed the contact that they had never heard of the issue before. The dealer was not notified of the issue. The vehicle was not repaired. The failure mileage was approximately 150.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483842September 10, 2022
UNKNOWN OR OTHER
My vehicle have bad smell coming from air conditioner vents. Took to the dealer two time in one month to find out the cause. It smells like mold inside the evaporator coil. Dealer cleaned with some kind of sanitizer to kill the mold. But the smell keep coming back over and over. Vehicle has only 3900 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483597September 8, 2022
UNKNOWN OR OTHER
On September 3, 2022 while traveling east on AL highway 110 the sunroof exploded as i was driving. Notified Montgomery county sheriff Department but they refuse to do a report because it wasn’t an accident. The dealership said something had to hit the sunroof for it to Shadder. Explained to the service advisor that there were no other vehicles in the area when the incident happened, so what could have hit it. Was informed by the service advisor that the car didn’t have a recall for the sunroof on this particular model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478756August 11, 2022
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2020 Mercedes-Benz GLB250. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472868July 8, 2022
STRUCTURE:BODY
Detached wheel arch covers while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470863June 24, 2022
BACK OVER PREVENTION
The contact owns a 2020 Mercedes-Benz GLB250. The contact stated that upon purchasing the vehicle, the rearview camera failed to activate while reversing. The contact stated that whenever the rearview camera was activated a black or blank screen would be displayed; and the screen remained activated while driving. There was no warning light illuminated. The contact later received notification of NHTSA Campaign Number: 22V232000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The dealer was notified of the failure and informed the contact that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but did not provide any assistance. The failure mileage was approximately 16. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467987June 7, 2022
ENGINE
We purchased a brand new Mercedes GLB in January 2021, I noticed the car started to shake. On our way leaving Zion National Park, the car started shaking really hard and the engine light turned on. The car wouldn't accelerate. We had to pull over on the side of the road. We barely made it to the dealer in St. George, Utah, with the car shaking the entire time. We met with Ryan Poleszak the service adviser, and he said that he has seen this problem several times with Mercedes 4-cylinder engines in GLB, GLA, and C-class models in the past, and it looks like the car needs a new engine. After over 4 weeks and a lot of back & forth, we realized that he had no intention to fix our car. The dealer in the SouthBay told us that the dealer in St. George, Utah never registered the car into their national database with the engine problem, and there is something fishy going on. The dealer in the southbay fixed the car in less than a week. We passed all our expenses to the dealer and Emmanuel (Executive Referral Manager) who refused to do anything to help us. Till now we didn't hear anything from Emmanuel and Mercedes Bez corporate regarding our expenses. His info is below: Emmanuel Executive Referral Manager Mercedes-Benz USA, LLC (800) 367-6372 (ext. 7802) It was completely unethical of Mercedes Benz to sell us a brand new car that had engine problems in less than a year. Also, Ryan Poleszak from the dealership in St. George Utah was completely dishonest by not registering the engine problem to the Mercedes Benz national database. Car shipping from St. George Ut: $550 Rent car from Hertz: $353.31 For a total of: $903.31 which we are seeking from Mercedes-Benz USA to reimburse us since we accrued those expenses due to the engine failure of our brand new GLB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461636April 21, 2022
SUSPENSION
The integral carrier that supports the front axle caused it to fail. Front axle carrier failed and resulted in a loss of steering control, and hit the curb. Luckily, there was no crash, although the Manufactured had warned about the risk of a crash. Here is a recall description: NHTSA ID: 21V990000 Issued: Dec 12, 21 Number of Vehicles: 00038312 STEERING Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2021 AMG GLB35, 2019-2020 A220, and 2020 GLB250 vehicles. The integral carrier that supports the front axle may corrode, causing it to fail. Front axle carrier failure may result in a loss of steering control, increasing the risk of a crash. Dealers will inspect and replace the integral carrier, as necessary, free of charge. Owners were notified of the safety risk on January 28, 2022. A second letter will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458440March 26, 2022
UNKNOWN OR OTHER
1) As I was driving on the highway, the TRANSMISSION went into neutral. An error message on the display said that there was a transmission issue and to stop the car. 2) Fortunately, I was able to safely pull off the road without incident. However, there are many places that I wouldn't have been able to do that (for example, on the Sagamore Bridge which I use daily). I could not accelerate and I was rapidly slowing down. I could have been rear-ended by one of the many tractor trailers that were on the road at the time as they are not able to slow down as quickly as a car. 3) The car is currently at the dealership - MB of Hanover, MA - awaiting a service appointment. To my knowledge, they have not yet tested it to see if they could replicate the issue. I have called the salesperson that we were talking with on 3/25 several times but he won't return my call. 4) Not yet. 5) There was a red warning message that said that the transmission failed and to stop the vehicle. When I placed the vehicle in park, it disappeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455730March 8, 2022
ELECTRICAL SYSTEM, BACK OVER PREVENTION
The contact owns a 2021 Mercedes-Benz GLB250. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the part was not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451402February 10, 2022
STEERING, SUSPENSION
The contact owns a 2020 Mercedes Benz GLB250. The contact stated that while her husband was driving at approximately 45 mph and merged to the left, the driver was losing control of the steering and crashed into the meridian. The contact noticed that the front axle fractured and detached from the vehicle. A police report was filed. The vehicle was towed to a towing lot. The dealer was not contacted. The vehicle was damaged. The contact received a notification of NHTSA Campaign Number: 21v99000 (steering, suspension). The manufacturer was notified of the failure. The approximate failure mileage was 22,300.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11450937February 8, 2022
STEERING, SUSPENSION
The contact owns a 2020 Mercedes-Benz GLB250. The contact received a recall notification for NHTSA Campaign Number: 21V990000 (Steering, Suspension) however, the dealer informed the contact that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact that the parts for the recall repair were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445503December 29, 2021
SUSPENSION, WHEELS
This vehicle was purchased new, in cash, from the Mercedes-Benz dealership in Bellevue, WA. It was delivered to me, without being warned about the car being equipped with summer tires, the state of Washington has continuous rain, snow, and ice in a regular basis throughout the years, summer tires are not a good tire for an SUV such as this GLB unit in this region. On 12/27/2021 I went on an errand around my neighborhood, the road had snow and ice, and it had been serviced by our city's plows and deicer was present, during three occasions I had to stop for traffic lights, and my car skidded during all three occasions almost hitting another vehicle, and a pedestrian, my car was the only car skidding on the road, I am an excellent driver with not a single accident on my responsibility, and I have driven on snow and ice for years; this was not a novice's error. Furthermore, the car has a loud "clunk" noise coming from undercarriage, and sensations of tire slipping, possibly front and right corner, specifically when I perform a slow speed U-turn. This vehicle has not been damaged and has about 3,000.0 miles in the odometer, on 12/14/2021 I took it to the Mercedes-Benz dealership for inspection, they did not find any reason for the "clunk" noise and slipping of tires; this is when I was informed that my tires were summer tires and I needed to buy new all-weather, or winter tires, the tires "would not perform" in the winter, I was told by the M-B service representative. Here I am with a "high quality" new vehicle, with clunky scary noises, while sensing of tires slipping, and the dealership claims it to be "normal" and "safe", on top of that the car was equipped by factory with substandard tires for the region of final destination, all of which may cause accidents, damages, and/or injuries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443522December 12, 2021
UNKNOWN OR OTHER
I was driving on the way to my office and the sunroof was suddenly broken without hitting by any objects. Vehicle has been repaired.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440675November 16, 2021
WHEELS:HUBCAP/COVER
The contact owns a 2021 Mercedes-Benz AMG GLB35. The contact stated he became aware that 3 out of 4 of the wheel-hub caps were missing. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V800000 (Wheels) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 22,000. Consumer is still waiting for trim replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438054October 25, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2020 Mercedes-Benz GLB250. The contact stated that while driving 65 - 70 mph, a loud noise was heard, and the sunroof glass exploded. The glass shards fell inside the vehicle. There was no impact on the sunroof that could have caused it to shatter. Another vehicle driving from behind the contact’s vehicle informed the contact that a gray object detached from the contact’s vehicle and hit the other vehicle’s frame and cracked the windshield. A police report was filed. No injuries were sustained. The vehicle was towed to the dealer. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428024August 6, 2021
STRUCTURE:BODY
Front bumper trim fell off while driving on highway! We had to serve while going 65 miles per hour on a highway. For NO REASON. There was no indication of a hazard. We immediately let sales person at the Mercedes Benz dealership know. We then reported 2 more times. The only response was a phone number to order a new front bumper trim!? No inspection no concern about this hazardous situation. No warn no messages the car was 1 week old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419666June 4, 2021
STRUCTURE
The contact owns a 2020 Mercedes-Benz GLB250. The contact stated that the rear tailgate of the vehicle would not raise above 10-12 inches. The contact stated that the check engine warning light was illuminated. The contact was relating the failure to NHTSA campaign number: 21V231000 (Structure). The vehicle was taken to the local dealer however, the dealer refused to service the recall and referred the contact to their legal team. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 22,000. THE CONSUMER STATED THERE ARE 2 THREE-INCH GOUGES ON THE ROOF THAT WAS LEFT AFTER THE DEALER RE-ATTACHED THE REAR SPOILER. THE CONSUMER ALSO STATED, MICE WERE DESTROYING THE HEATING AND AIR UNIT. HE REAR HATCH WOULD NOT CLOSE PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413461April 22, 2021
UNKNOWN OR OTHER
FRONT GLASS PANEL IN FRONT OF PANORAMIC SUNROOF HAS RANDOMLY SHATTERED. I JUST NOTICED THE DAMAGE AS OF SUNDAY, APRIL 18, 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406659April 6, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I EXPERIENCED AN INCIDENT WITH MY RECENTLY PURCHASED GLB 250 THAT MIRRORS EXACTLY THE 20200070009 RECALL THAT DOES NOT COVER MY VIN. AFTER RUNNING THE VEHICLE THROUGH A CAR WASH, THE DASHBOARD INSTRUMENT CLUSTER WENT BLANK, WITH NO ABILITY TO DETERMINE SPEED, FUEL LEVELS, ETC. WATER AFFECTED THE PROPER COMPONENT OPERATION FOR A PERIOD OF TIME, BUT DID EVENTUALLY RETURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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