Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11302785January 29, 2020
ENGINE, VEHICLE SPEED CONTROL
WHENEVER I ACCELERATE ENGINE LIGHT COMES UP AND IT TURNS INTO LIMP MODE.THIS IS A SERIOUS SAFETY ISSUE, ALOT OF OTHER PEOPLE WITH THE SAME VEHICLE AS ME ARE HAVING SAME ISSUES. THIS HAS HAPPENED MORE THAN 3 TIMES, THIS IS A ERROR IN HIGH PRESSURE FUEL PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302567January 28, 2020
AIR BAGS
I HAVE A NHTSA RECALL (18V043) - MANUF. RECALL # 2018030004 ON MY 2013 MERCEDES C250. MY COMPLAINT IS THAT THE RECALL WAS ANNOUNCED OVER TWO YEARS AGO (ON JAN. 10, 2018), AND MY CAR STILL SAYS "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE." MY COMPLAINT IS THAT THE MANUFACTURER (MERCEDES-BENZ) HAS NOT OFFERED A TIMELY REMEDY. MY CONCERN IS, FIRST, SAFETY, BUT AS IMPORTANT -- I AM NOT ABLE TO SELL THIS CAR WITH AN OPEN RECALL. BUYERS ALL HAVE ONLY OFFERED A "DIMINISHED VALUE" OFFER BECAUSE OF THE OPEN RECALL WITH "REMEDY NOT YET AVAILABLE." THESE DEALERS SHOULD BE LEGALLY REQUIRED TO ADDRESS THESE ISSUES IN A TIMELY MANNER. I'VE CALLED TWO DEALERSHIPS IN THE HOUSTON AREA (GREENWAY AND CLEAR LAKE), AND THEY WON'T EVEN GIVE ME A TIMEFRAME FOR THE REPAIRS. IN THE MEANTIME, I CAN'T SELL THIS CAR UNTIL IT HAPPENS. I AM VERY FRUSTRATED BY MERCEDES-BENZ'S POOR RESPONSE TIME IN DEALING WITH THIS (BOTH IN NOTIFYING ME OF THE ORIGINAL RECALL, AND IN MAKING A PLAN FOR DOING THE REPAIRS IN A TIMELY MANNER.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302292January 27, 2020
FUEL/PROPULSION SYSTEM
I BEGAN SMELLING GAS IN THE CAB OF THE VEHICLE. AFTER REFUELING, THE VEHICLE WAS LEAKING GAS FROM THE RIGHT SIDE IN THE DRIVEWAY OF MY RESIDENCE AND THE ODOR OF GAS IN THE CAB BEGAN TO INCREASE. MERECEDES PERSONNEL REFUSED TO ACKNOWLEDGE OTHER ISSUES AND WANTED TO BEGIN AT THEIR STARTING POINTS REGARDING REPAIRS. WHEN THIS RECALL WAS ADDRESSED, I WAS INFORMED IT DID NOT APPLY TO MY VEHICLE. AFTER A LENGTHY ELIMINATION PROCESS, WE LEARNED THE FUEL PUMP FLANGE HAD FAILED IN THIS MODEL AS IT HAS IN OTHER SIMILAR MODELS. MERECEDES AT THIS POINT REFUSED TO EXTEND A WARRANTY CONSIDERATION SO I SOUGHT OUT AN INDEPENDENT MECHANIC TO REPAIR IT. NOW MERCEDES IS REFUSING TO REIMBURSE THE COST OF THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302333January 27, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT MERCEDES-BENZ OF POMPANO SERVICE CENTER (LOCATED AT 350 W COPANS RD A, POMPANO BEACH, FL 33064) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301800January 25, 2020
AIR BAGS
WE PURCHASED THE VEHICLE IN NOVEMBER 4, 2019 WITH THE UNDERSTANDING THE RECALL FOR THE AIRBAGS WAS INCOMPLETE. THE RECALL DATE IS JANUARY 18,2019. WE ARE DRIVING THE VEHICLE DAILY AND CONCERNED ABOUT THE AIRBAG RECALL WITH NO ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301847January 25, 2020
ENGINE
FUEL SMELL IN CABIN - FUEL LEAK IN ENGINE COMPARTMENT. FROM DEALER INVOICE: FOUND FUEL LINE LEAKING FROM RUBBER LINE THAT COMES FROM BELL HOUSING FUEL LINE CONNECTOR TO HIGH PRESSURE FUEL PUMP ON ENGINE HEAD.. R AND R BATTERY GROUND.. R AND R BELLY PANELS.. DEPRESSURIZE FUEL SYSTEM.. REPLACED RUBBER FUEL LINE THAT COMES FROM BELL HOUSING FUEL LINE CONNECTOR TO HIGH PRESSURE FUEL PUMP ON ENGINE HEAD.. CLEANED AWAY CONTRAST SPRAY AND TEST DROVE AGAIN,, PROBLEM IS RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301296January 23, 2020
ENGINE
ON A 4 LANE BOULEVARD CLOSE TO HOME I PULLED OUT TO PASS A SLOW CAR AND NOTICED A CAR COMING UP FROM BEHIND AT A HIGH RATE. I PUSHED THE ACCELERATOR TO THE FLOOR, THE CAR STARTED ACCELERATING THEN LOST ALL POWER. THE ENGINE HAD CUT OFF AND ALL THE DASH LIGHTS WERE ON. I ROLLED TO A STOP, AS FAR OFF THE ROAD AS I COULD. AFTER A FEW SECONDS I RESTARTED THE CAR AND DROVE HOME. SIMILAR INCIDENTS CAN BE FOUND ON YOU TUBE BUT NOT FOR A C300. THE ONES I FOUND WERE FOR A C240 MERCEDES. THEY SAY THE PROBLEM IS DUE TO THE COMPUTER SHUTTING DOWN THE ENGINE BECAUSE IT CAN'T PROPERLY BALANCE THE FUEL TO AIR RATIOS. THIS SEEMS LOGICAL BECAUSE I HAVE NEVER HAD TO ACCELERATE LIKE THIS BEFORE. THIS COULD HAVE BEEN CATASTROPHIC IF I WOULD HAVE BEEN PULLING OUT INTO FAST TRAFFIC ON A BUSY HIGHWAY AND THE ENGINE SHUTS DOWN. NOW I 'M AFRAID IT WILL HAPPEN AGAIN. I JUST DON'T KNOW WHEN. ALL I CAN DO IS TRY NOT TO PRESS DOWN ON THE ACCELERATOR TOO FAR. THE DEALER SAID NOTHING WAS IN THE CAR'S COMPUTER MEMORY SO HE COULDN'T DO ANYTHING. I'M SUSPICIOUS OF THAT BECAUSE IF THEY ADMIT THERE IS A PROBLEM THEN THEY WOULD BE EXPECTED TO FIX IT. I THINK THEY KNOW THERE IS A PROBLEM BUT DON'T KNOW WHAT TO DO ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301299January 23, 2020
FUEL/PROPULSION SYSTEM, STEERING
GAS SMELL COMING FROM CABIN EVERY TIME I PUT HEAT ON ,COME TO FIND OUT DEALERSHIP INFORMED ME THERE WAS A LEAK ON GAS HOSE AND NOT COVERED BY THE WARRANTY I HAVE, ONLY HAD THE CAR FOR A YEAR DIDN'T DRIVE MY CAR IN FEAR WILL EXPLODE PLUS IM A SMOKER SO I COULD OF HAVE BLOWN UP, PLUS BATTERY THEY SAID WAS WEAK NEEDS TO B REPLACE ,AGAIN I BARELY DRIVE AND ONLY HAD MY CAR FOR A YEAR CPO EVERYTHING SHOULD OF BEEN NEW AND RUNNING PERFECT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297630January 23, 2020
SERVICE BRAKES
2019 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO DEFECTIVE AUTOMATIC BRAKE SENSOR. *LD THE CONSUMER STATED THE AUTOMATIC BRAKE SENSOR WAS BEING TRIGGERED WITHOUT REASON. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301413January 23, 2020
STEERING
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT STATED AFTER HER VEHICLE WAS SERVICED AT (MERCEDES-BENZ OF SHREWSBURY 760 BOSTON TURNPIKE, SHREWSBURY, MA 01545) FOR AIR BAG REPLACEMENT. WHILE ATTEMPTING TO START THE VEHICLE THE ENGINE WOULD NOT START AND THE POWER STEERING CEASED. THE VEHICLE WAS INITIALLY DIAGNOSED WITH A REPLACEMENT BATTERY AND AFTER THE REPLACEMENT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A SECOND DIAGNOSIS WHICH WAS THAT THE STEERING LOCK MODULE WAS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THIS FAILURE. THE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300642January 21, 2020
AIR BAGS, FUEL/PROPULSION SYSTEM
THE CAR HAS A STRONG GAS SMELL INSIDE THE CABIN AFTER FIRST START COLD,AND ALSO SSECOND COLD START. THE PASSENGER AIR BAG ON MESSAGE CONSTANTLY COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300424January 20, 2020
AIR BAGS
THE AIR BAG CLOCK SPRING IS BROKEN IN MY VEHICLE DESPITE RECALL SERVICING IN NOVEMBER OF 2019,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300236January 18, 2020
FUEL/PROPULSION SYSTEM
GAS SMELL COMING FROM THE ENGINE WHEN STARTING THE CAR. THE GAS SMELL GOES AWAY BUT COMES BACK EVERYTIME I START THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299782January 16, 2020
AIR BAGS
A RECALL NOTICE WAS ISSUED A YEAR AGO FOR THIS VEHICLE DUE TO THE TAKATA AIRBAG RECALL. MERCEDES STILL HAS NO INFORMATION AS TO WHEN A FIX FOR THIS ISSUE WILL BE AVAILABLE. I DO NOT FEEL SAFE DRIVING THIS CAR WITH A PASSENGER IN THE FRONT SEAT UNTIL THE AIRBAG IS REPLACED. THERE DOES NOT SEEM TO BE ANY SENSE OF EMERGENCY ON THE PART OF MERCEDES TO RECTIFY THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299348January 14, 2020
AIR BAGS
1 YEAR AFTER RECEIVING RECALL LETTER FOR TAKATA AIRBAG RECALL (PHASE 4). MERCEDES BENZ OF SAN DIEGO STILL WILL NOT REPLACE THE AIRBAG. THEY WILL NOT GIVE A DATE. THEY PROVIDED A TELEPHONE # FOR MERCEDES CORPORATE CUSTOMER CARE. THE MENU ITEMS FOR AIRBAG STATUS LEADS TO A CALL THAT IS NEVER ANSWERED AND/OR WILL EVENTUALLY DISCONNECT. DATE BELOW IS THE DATE OF THE ORIGINAL LETTER FROM MERCEDES. LAST CALL TO DEALERSHIP WAS 1/13/2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298963January 13, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT SMITH MOTOR SALES OF HAVERHILL (LOCATED AT 420 RIVER ST, HAVERHILL, MA 01832, (978) 372-2552) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298981January 13, 2020
AIR BAGS
CONCERNED THAT 'PARTS ARE UNAVAILABLE' ON THE TAKATA RECALL. WHEN WILL I BE ABLE TO GET THIS REPAIR MADE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298657January 12, 2020
ENGINE, UNKNOWN OR OTHER
CHECK ENGINE LIGHT IS ON AND UPON QUICK ACCELERATION THE CAR MISFIRES AND BEGINS TO SHAKE. ALSO HAVING WATER COME THROUGH TOP FRAME WHEN IT RAINS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298905January 12, 2020
AIR BAGS
MERCEDES BENZ HAS RECALLED MY VEHICLE, HOWEVER, REFUSING TO REPAIR IT AS THEY CLAIM THERE IS NO FIX YET AVAILABLE TO THE PASSENGER'S SIDE FRONT AIRBAG. CAN YOU ASSIST IN GETTING MERCEDES TO TAKE ACTION IN GETTING THIS VEHICLE REPAIRED? I AHVE BEEN PATIENTLY WAITING FOR MORE THAN ONE YEAR TO GET THIS ISSUE RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298512January 11, 2020
FUEL/PROPULSION SYSTEM
EXHAUST WAS COMING INTO THE CAR FOR MONTH. WHEN I STARTED THE CAR TO LET IT WARM UP IN WINTER MONTHS, I WOULD GET IN AND WONDER WHY I SMELLED GAS OR FUMES. FIGURED IT WAS FROM SITTING. NO DASHBOARD LIGHTS CAME ON, NO C02 SENSORS IF THERE ARE ANY, NOTHING CAME ON IN THE INTERIOR TO WARN ME THERE WAS AN INSANE. ONE PERSON TOLD ME THE PART WAS 'DEFECTIVE' ANOTHER PERSON TOLD MY BOYFRIEND THE PART WAS 'SPLIT MOST LIKELY FROM ROAD CONDITIONS' - THIS PUT MY LIFE AND MY 10 YEAR OLD'S LIFE AT RISK. IT REALLY NEEDS TO BE CHECKED OUT BECAUSE THE C300 COUPE IS RIDDLED WITH SMALL IDDUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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