Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11637910January 23, 2025
SEATS
My driver seat bottom has a rip in the seam . It is exposing the heat wires for the heated seats . I can’t use the heated seats because of the wire exposed .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637949January 23, 2025
STEERING
The contact owns a 2016 Mercedes-Benz C300. The contact stated while reversing at approximately 10 MPH, there was a clunking sound coming from the steering wheel. The contact shifted into drive and while driving approximately 15-20 MPH, the clunking sound persisted, and the steering wheel seized. There were no warning lights illuminated. The vehicle was towed to a certified mechanic who diagnosed that the aluminum bolts in the drive shaft had corroded and sheared off. The contact was informed that the steering rack and bolts needed to be replaced. The vehicle had not been repaired. The dealer had been informed of the failure and confirmed that the VIN was not included in the Service Campaign Number: 2019080019 (Steering). The manufacturer was informed of the failure and confirmed the Service Campaign Number: 2019080019 (Steering). The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637804January 22, 2025
POWER TRAIN
The contact owns a 2019 Mercedes-Benz C 300. The contact stated that while driving 65 MPH, the vehicle inadvertently lost motive power, and was unable to accelerate above 25 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the PCM required a software update. The vehicle was repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637808January 22, 2025
VISIBILITY/WIPER
The roof fabric headliner getting separated from its foam backing. That created two sagging fabric pockets on both ends near the rear windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637361January 21, 2025
FUEL/PROPULSION SYSTEM
Smells like gas and my auto group gave me a recall campaign bulletin showing recall for my make model and year (Mercedes c300 2016), but my VIN doesn’t show it as being covered by that recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637174January 20, 2025
STEERING
To Whom It May Concern, I am seeking assistance regarding my 2014 Mercedes-Benz C-300, VIN [XXX] . I repurchased this vehicle from the London Nissan Dealership on [XXX]. It currently has about 120,000 miles, and I have driven an additional 15,000 miles in the past two years. Less than three months after purchase, I took the car to a Mercedes-Benz dealership in Knoxville, TN, for repairs on May 16th. Now, my vehicle is at James Motor Company in Lexington, KY, where they diagnosed a faulty steering column that needs replacement at a cost of $1,630.00. I have already taken this car to the dealership twice for issues in under two years. The problems began when the vehicle wouldn’t start one morning; the steering column was locked despite a fully charged battery. This failure could have led to a serious accident, especially since I drive frequently for work and school. There were no warning signs prior to this incident. The dealership has confirmed the steering column issue and can provide inspection upon request. I also have a list of parts needed for the repair available. Given the nature of this malfunction, I believe it warrants a recall. Thank you for your attention to this serious matter. I look forward to your prompt response. Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637178January 20, 2025
POWER TRAIN
My check engine light came on and I got it tested. The code came back as P052E. The power train system valve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636322January 16, 2025
STRUCTURE, VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2015 Mercedes-Benz C63S AMG. The contact stated while driving at 30MPH in a School Zone, pieces of the panoramic sunroof detached. No warning light was illuminated. The vehicle was driven to the local dealer to be diagnosed. The contact was informed that the panoramic rails of the sunroof needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 42,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636131January 15, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2013 Mercedes-Benz C250. The contact stated while the independent mechanic was performing an oil change on the vehicle, the mechanic informed the contact of a coolant leak. The vehicle was not diagnosed of repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635599January 13, 2025
UNKNOWN OR OTHER
THE COMPONENT THAT IS MALFUCTIONING IS THE COVERTABLE TOP OF MY 2020 C300 CABRIOLET MERCESDES BENZ. THE STRINGS/CORDS THAT HOLD THE LINER OF THE COVERTABLE TOP TO THE ROOF ARE BREAKING AND IT MAKES THE COVERTIBLE TOP INOPERABLE. THERE WAS NO WARNING LAMP OR NOTICE OF THIS DEFECT. THERE IS ONLY 11595 MILES ON MY 4 YEAR OLD CAR THAT IS GARAGED. THIS OCCURRED 1 YEAR AFTER MY WARRANTY EXPIRED. THIS WOULD CAUSE THE TOP TO BE STUCK IN THE MIDDLING OF OPENING AND IT COULD NOT BE MOVED MECHANICALLY TO GET IT FULLY OPENED OR CLOSED TO THE WEATHER AND IS UNDRIVABLE.THE COST TO REPAIR IT IS ESTIMATED BY THE DEALER AT $4,000.00. tHE DEALER IS WELL AWARE OF TGIS LATENT DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635619January 13, 2025
UNKNOWN OR OTHER
Error code P052E71 on a 2017 c300 with 100k miles. It seems to be a very common and recurring issue that appears to have no real solution and is costing consumers thousands upon thousands. This malfunction does relate to emissions and this vehicle is operated in California.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635775January 13, 2025
POWER TRAIN
PVC VALVE CODE. P052E Mercedes should fix this!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635199January 10, 2025
SUSPENSION
The contact owns a 2012 Mercedes Benz C300. The contact stated that while driving at various speeds, the vehicle would shake without warning. The vehicle was taken to an independent mechanic for a tire rotation; while there, the mechanic discovered severe corrosion on the vehicle's subframe and the contact was advised to no longer drive the vehicle. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 160,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635221January 10, 2025
POWER TRAIN
The rear differential failed, causing both rear axles to be broken and the vehicle to lose all propulsion on a city road. A noise in the drivetrain under acceleration was first reported to a dealership in Nov 2023 about five months prior to the failure, but the report was dismissed as tire slippage and not addressed further. Then the failure occured in April 2024, and the vehicle was towed to a dealership and repaired out of warranty at great expense. There were no warning lights or symptoms immediately prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635286January 10, 2025
ENGINE
The contact owns a 2013 Mercedes-Benz C250. The contact stated while driving at approximately 40 MPH, the vehicle shuddered and stalled. The failure occurred on several different occasions. The check engine warning light was intermittently illuminated. The vehicle was taken to a dealer however, the diagnosis was pending. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634394January 6, 2025
STEERING, EXTERIOR LIGHTING:TURN SIGNAL
The contact owns a 2016 Mercedes-Benz C300. The contact stated while driving at an undisclosed speed, the driving assist and another unknown warning light were illuminated. The vehicle was taken to the dealer, where it was determined that the turn signal and steering wheel modules needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633699January 2, 2025
FUEL/PROPULSION SYSTEM
Leaking fuel as described in one of the previous recalls for the car. There is a fire hazard but the VIN is not listed as being eligible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633107December 30, 2024
ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
The contact owns a 2012 Mercedes-Benz C250. The contact stated while the vehicle was parked, the anti-lock theft prevention feature failed to function as intended. The contact stated that the steering wheel was seized, and the vehicle failed to start. The vehicle was towed to the residence. The contact was informed by the tow truck driver that the failure was due to the electronic lockout system. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632895December 28, 2024
UNKNOWN OR OTHER, STRUCTURE:BODY
the roof panel cracked straight down the middle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630342December 12, 2024
FUEL/PROPULSION SYSTEM, ENGINE
Fuel is leaking inside cabin whenever I turn on my heat
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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