Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11062682January 14, 2018
AIR BAGS
WHILE IN MOTION (DRIVING) ANOTHER DRIVER TURNED IN FRONT OF ME, CAUSING ME TO T-BONE HER (POLICE REPORT WITH DESCRIPTION ATTACHED). I SLAMMED ON BRAKES TO TO LESSEN THE UNAVOIDABLE IMPACT. I ESTIMATE MY SPEED AT 30-35 MPH. MY AIRBAGS FAILED TO DEPLOY. MY CAR WAS TOTALED, AS WAS THE OTHER DRIVER I HIT. I HAD 2 SPIRAL METACARPAL FRACTURES IN MY LEFT HAND FROM HITTING THE STEERING WHEEL THAT REQUIRED SURGICAL PLACEMENT OF TWO PLATES AND 12 SCREWS, AND MY KNEES HIT THE DASH BOARD, MY RIGHT HIP BRUISED FROM SEATBELT,I SPRAINED NECK AND BACK AND PARTIALLY TORN LEFT ROTATOR CUFF. ALL OF THE OTHER DRIVERS AIRBAGS DEPLOYED, AND SHE WALKED AWAY FROM THE ACCIDENT. NOT ONE OF MY AIRBAGS DEPLOYED.I WAS TAKEN TO THE EMERGENCY ROOM VIA AMBULANCE FROM THE SCENE. MY LEFT PANT LEG WAS CUT BY PARAMEDICS TO SEE MY KNEE THAT HAD OBVIOUS BRUISING AND SWELLING. I WAS DISCHARGED BEING TOLD I NEEDED TO FOLLOW UP WITH A HAND SURGEON TO HAVE MY BONES IN MY HAND REPAIRED AFTER X RAYS. I'VE BEEN OUT OF WORK SINCE THE ACCIDENT. I GO TO HAND THERAPY 3XS A WEEK AND PT AND CHIRO 2XS A WEEK. NOT SURE IF I NEED TO HAVE ADDITIONAL SURGERIES ON MY SHOULDER AND WRIST
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11062572January 13, 2018
AIR BAGS, STEERING
TOO LONG WAITING FOR ACCIDENT TO HAPPEN. HAVEN'T HAD AN INCIDENT, BUT THE LONGER THE WAIT, THE GREATER THE POSSIBILTY. WHEN WILL THE PARTS BE AVAILABLE ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062324January 12, 2018
AIR BAGS
TAKATA RECALL--NOTIFIED ABOUT RECALL OCT 2017 --MER BENZ STILL HAS NO FIX--CONCERNED ABOUT DRIVING CAR WITH SUCH A DANGEROUS DEFECT--ALSO WOULD LIKE TO TRADE FOR NEW VEHICLE BUT WITH OPEN RECALL WILL LESSEN VALUE OF VEHICLE--CAN THEY BE PUSHED TO FIND FIX--
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062422January 12, 2018
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF BEVERLY HILLS AT (310) 659-2980 (9250 BEVERLY BLVD, BEVERLY HILLS, CA 90210) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062094January 11, 2018
AIR BAGS
TAKATA RECALL. THE LIGHT ON THE DASHBOARD TURNED ON FOR NO REASON, I WAS DRIVING WHEN THE SIGN TURNED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062269January 11, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C63. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF NORTHLAKE, 10725 NORTHLAKE AUTO PLAZA BLVD, CHARLOTTE, NC 28269, 1 (704) 321-4833) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062286January 11, 2018
AIR BAGS, UNKNOWN OR OTHER
I HAVE GRANDCHILDREN FREQUENTLY IN MY CAR AND HAVE BEEN ANIOUS FOR MORE THAN A YEAR WITHOUT A REMEDY OR REPAIR TO CORRECT THE PROBLEM FROM STRESS AND WORRY OF INJURY/DEATH TO MYSELF OR FAMILY OR FRIENDS. WILL YOU PROVIDE ME WITH A SAFE VEHIICLE TO DRIVE/TRANSPORT UNTIL REPAIR IS DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061636January 10, 2018
AIR BAGS
TAKATA RECALL I RECEIVED A LETTER MONTHS AGO ABOUT THE RECALL AND THAT MERCEDES WOULD NOTIFY ME WHEN THE NEW PARTS WOULD BE AVAILABLE. I RECEIVED A LETTER IN DECEMBER 2017 THAT THE PARTS WOULD BE AVAILABLE BY DECEMBER 31,2018. THIS REQUIRES A WHOLE YEAR OF DRIVING AND WHEN IN THE LETTER IT SAYS THE RISKS CAN CAUSE SERIOUS INJURY OR DEATH. THIS SHOULD NOT TAKE A WHOLE YEAR TO TAKE CARE OF. I FEEL VERY UNSAFE WITH THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061172January 8, 2018
AIR BAGS
TAKATA RECALL - NO SOLUTION YET TO REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061193January 8, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 (NA) MERCEDES-BENZ C200. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (HENDRICK MOTORS OF CHARLOTTE MERCEDES-BENZ, 5201 EAST INDEPENDENCE BLVD, CHARLOTTE, NC 28212) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061274January 8, 2018
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (STEERING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A MONTH AGO. THE DEALER (RAY CATENA OF UNION, 2585 US-22, UNION, NJ 07083, (908) 379-7200) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 27,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061281January 8, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HENDRICKS MERCEDES-BENZ IN CHARLOTTE, NORTH CAROLINA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061276January 8, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF HUNTINGTON (1103 E JERICHO TURNPIKE, HUNTINGTON, NY 11743) AND WAS INFORMED THAT THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061277January 8, 2018
AIR BAGS
I JUST SPOKE TO FAITH FROM MERCEDES-BENZ USA TO CONFRONT IS MY CAR SAFE TO DRIVE WITH MY 15 YR OLD CHILD ON PASSENGER SIT, THEY TOLD ME THE RE CALL WAS A PRECAUTION ONLY, I TOLD THEM I'M AWARE FOR SAFETY OF MY CHILD AND ME WHILE DRIVING MY CAR AND TO FIX IT IN ON DEC 2018 AND I DON'T FEEL MY CHILD SAFE AT ALL AFTER I RECEIVE THE NOTICE OF THE AIR BAG RECALL ON PASSENGER THE MERCEDES TOLD ME THEY LET ME ALLOW TO STOP DRIVE MY CAR IF THEY RECEIVE A NOTICE FROM NHTSA ALLOW TO STOP DRIVING MY CAR PLEASE HELP ME UP TO FIND A WAY IF IT'S MY CAR IS SAFE TO DRIVE WITH MY SON ON PASSENGER SIT.. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061316January 8, 2018
ELECTRICAL SYSTEM, ENGINE
THE CAR WILL NOT START, NO POWER, NO LIGHTS, NO RADIO, NO RESPONSE AFTER INSERTING THE KEY. I TRIED BOTH KEYS AND SAME ISSUE EXISTS WITH BOTH KEYS. THE ELECTRICAL IGNITION SWITCH NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060887January 6, 2018
AIR BAGS
TAKATA RECALL. MY AIRBAGS HAVE STILL YET TO BE REPLACED DESPITE A RECALL TAKING PLACE MULTIPLE YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060896January 6, 2018
AIR BAGS
TAKATA RECALL - WHY HAS THE NHTSA GRANTED AN EXTENSION TO PRIORITY GROUP 4 VEHICLES? MBUSA HAS MADE VERY LITTLE EFFORT TO ADDRESS THE AIRBAG RECALL AND HAVING THE NHTSA ALLOW THEM TO CONTINUE TO DRAG THEIR FEET IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060652January 5, 2018
AIR BAGS
TAKATA INFLATORS - I RECEIVED A LETTER FROM MERCEDES BENZ STATING WHAT'S WRONG WITH THE AIRBAGS, ALL THE DANGERS (INCLUDING DEATH) AND THAT I'M IN GROUP PRIORITY 7. I'M BEING INFORMED THAT THE PART WILL NOT BE AVAILABLE UNTIL 12/18 (THIS BEING 01/18). IN THE MEANTIME I NEED TO DRIVE A CAR THAT COULD POTENTIALLY KILL ME OR A PASSENGER. HOW IS THIS OK? I EXPECT A PART NOW, NOT IN 11 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060820January 5, 2018
AIR BAGS
TAKATA RECALL - IT HAS BEEN A YEAR AND THE AIR BAG IS STILL NOT AVAILABLE. I WANT TO ESCALATE THIS SO THAT I CAN GET THIS TAKEN CARE OF IN A TIMELY FASHION, 1 YEAR IS NOT TIMELY. PLEASE ADVISE AS TO WHAT ACTIONS I CAN TAKE IN ORDER TO OBTAIN MY SERVICE FOR THE RECALL. I HAVE CONTACTED THE LOCAL MERCEDES AND THEY STATE THEY WILL NOTIFY ME WHEN THEY HAVE THE PARTS, BUT I HAVE NOT HEAR ANYTHING IN A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058485January 4, 2018
STRUCTURE:BODY
INOP DRIVER DOOR INTERIOR HANDLE. DEFECT AFFECTS THE SAFETY INTEGRITY OF THE PRODUCT. TOOK IT TO DEALER FOR WARRANTY REPAIR 6 MONTHS AGO AND THEY STILL ARE UNABLE TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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