Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11065513January 28, 2018
STRUCTURE:BODY
THE INTERIOR DOOR LATCH BROKE, KEEPING THE DRIVER FROM OPENING THE DOOR AND SAFELY EXITING THE VEHICLE. THIS IS A KNOWN DEFECT IN MANY MERCEDES BENZ VEHICLES WHERE THE INSIDE OF THE DOOR LATCH SNAPS OFF INSIDE THE DOOR. TO EXIT THE VEHICLE, THE DRIVER MUST LOWER THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065040January 26, 2018
AIR BAGS, STEERING
I RECEIVED A RECALL NOTICE FOR THE TAKATA AIRBAG INFLATORS. MY MERCEDES IS AFFECTED; HOWEVER, THERE HAS NOT BEEN A FIX PROVIDED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064613January 24, 2018
SUSPENSION
RIGHT REAR TRAILING ARM MOUNT BECAME DETACHED FROM SUB FRAME. SHEET METAL ON REAR SUSPENSION SUB FRAME RIPPED / TORE SO THAT REAR TRAILING ARM IS ONLY ATTACHED TO LOWER PART OF MOUNT, AND NOT ATTACHED TO VEHICLE. NO ACCIDENT, BUT VEHICLE IS EXTREMELY UNSTABLE TO DRIVE WHEN HEAVY BRAKING COULD OCCUR! VEHICLE VEERS SUDDENLY TO THE RIGHT! CONCERN BESIDES INSTABILITY IS THAT LOOSE TRAILING LINK COULD PUNCTURE FUEL TANK LESS THAN AN INCH AWAY. FIRST NOTICED WHILE DRIVING ON I-4 WHEN A VEHICLE CHANGED INTO MY LANE ABRUPTLY, AND I HAD TO FORCEFULLY APPLY BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064651January 24, 2018
TIRES, TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300 EQUIPPED WITH CONTINENTAL CONTACT SSR (NA) TIRES, SIZE: 225/45/18 (NA). WHILE DRIVING 30 MPH, THE SIDEWALL FAILED ON THE FRONT PASSENGER SIDE TIRE. THE CONTACT HAD THE TIRE REPLACED. THE CONTACT CALLED CONTINENTAL TIRES ABOUT THE FAILURE AND WAS INFORMED THAT THEY WERE ALREADY AWARE. A FEW MONTHS LATER, THE FRONT DRIVER'S SIDE TIRE EXHIBITED THE SAME FAILURE. CONTINENTAL TIRES WAS CONTACTED ABOUT THE SECOND FAILURE, BUT DID NOT REPLACE THE TIRE. THE DOT NUMBER WAS NOT AVAILABLE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064662January 24, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (WALTERS AUTOMOTIVE, 3213 ADAMS ST, RIVERSIDE, CA 92504) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064415January 23, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300. WHILE TRAVELING VARIOUS SPEEDS, THE ENGINE SIEZED AND THE VEHICLE ENTERED INTO LIMP HOME MODE. THE CONTACT STATED THAT ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF TYSONS CORNER (8545 LEESBURG PIKE, VIENNA, VA 22182), BUT THEY WERE UNABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064087January 22, 2018
AIR BAGS
TAKATA RECALL PARTS NOT AVAILABLE FOR REPLACEMENT WHEN CALLING MULTIPLE CERTIFIED MERCEDES SERVICE SHOPS IN NORTHWESTERN SUBURBAN CHICAGO AREA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064246January 22, 2018
SERVICE BRAKES, EXTERIOR LIGHTING
TAKATA RECALL HEADLIGHT, MODULES COMPONENT CONTROLLING THE HEADLIGHT, AND THE SEAL. MOIST GETS IN THE HEADLIGHT AND DAMAGES THE LIGHT. HAD TO PLACE ON BOTH HEADLIGHTS AND THE MODULES UNITS IN THE BACK OF HEADLIGHTS THAT CONTROLS ALL LIGHTS. WAS IN MOTION BOTH TIMES. DASHBOARD INDICATED CHECK ALL LIGHTS; IT WAS CORRECT. BOTH NEEDED SERVICED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063951January 21, 2018
AIR BAGS
TAKATA RECALL WHILE DRIVING MY CAR, I RECEIVED AN INDICATOR ON MY DASHBOARD THAT SAID 'LEFT SIDE SERVICE MALFUNCTION REQUIRED. ALSO, THE AIRBAG ICON WARNING APPEARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063929January 20, 2018
AIR BAGS
TAKATA RECALL - STILL NO PARTS AVAILABLE!! BEEN WAITING 2 YEARS NOW AND NO ANSWER IN SIGHT. I HAVE 2 SMALL CHILDREN WITH SPECIAL NEEDS- THIS NEEDS TO GET FIXED ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063724January 19, 2018
SERVICE BRAKES, WHEELS, UNKNOWN OR OTHER
ON TUESDAY, JANUARY 16, I PARKED MY VEHICLE ON LEVEL GROUND AT A SHOPPING CENTER AND IT ROLLED BACKWARDS OUT OF THE PARKING SPACE AND NEARLY HIT A PEDESTRIAN. I HAD TO PRESS THE BRAKES TO STOP THE VEHICLE. I THEN PULLED BACK INTO THE SPACE AND PUT THE VEHICLE IN PARK AGAIN AND THE VEHICLE ROLLED BACKWARD OUT OF THE PARKING SPACE. I REPEATED THE SEQUENCE A THIRD TIME AND THE VEHICLE ROLLED A LITTLE AND STOPPED ON ITS OWN. I IMMEDIATELY CONTACTED MERCEDES OF ANNAPOLIS AND THE SERVICE PERSON EXPLAINED THAT THE GEARS WORK ON AN ELECTRONIC SYSTEM AND THE ISSUE WAS A 'FLUKE.' THE NEXT DAY, THE SAME THING HAPPENED WITH MY VEHICLE. THIS TIME I PARALLELED PARKED, PLACED MY VEHICLE IN PARK AND IT ROLLED FORWARD. I HAD TO APPLY THE BRAKES TO KEEP FROM HITTING THE VEHICLE IN FRONT OF MINE. I BACKED UP MY VEHICLE AND PLACED THE VEHICLE IN PARK AND IT ROLLED FORWARD AGAIN. I DID IT A THIRD TIME AND THE VEHICLE CAME TO AN ABRUPT AND JERKY STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063748January 19, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. MERCEDES-BENZ OF TAMPA (440 N DALE MABRY HWY, TAMPA, FL) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063740January 19, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (MERCEDES-BENZ OF SAN JOSE, 3000 E CAPITAL EXPY, SAN JOSE, CA 95148) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063558January 18, 2018
FUEL/PROPULSION SYSTEM
MY FUEL PUMP ORIGINALLY WAS DIAGNOSED AS FAULTY IN OCTOBER 2017 ORDERED FROM MERCEDES BENZ OF SA WHICH WAS STATED BY THE ETA PROVIDED. UPON CALLING BACK THEY WERE UNABLE TO GET A ETA ON MY FUEL PUMP WHICH HAS MY CAR RUNNING HORRIBLE AND SMELLING LIKE GAS BUT IS MY ONLY CAR. IT HAS BEEN OVER 4 MONTHS SINCE SITUATION UPON CALLING TODAY NO ETA HAS BEEN GIVEN OR UPDATED THEY VOICED ITS ON INTERNATIONAL BACK-ORDER EVERYWHERE YOU CALL IF AN ITEM LIKE THIS ISN'T AVAILABLE THERE IS A SERIOUS SAFETY ISSUES AND RECALL NEEDED IMMEDIATELY TO HOLD MERCEDES RESPONSIBLE. THIS IS AN UNFORTUNATE EVENT THAT NEEDS TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063622January 18, 2018
STEERING
BIG SOUND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063362January 17, 2018
AIR BAGS
ON JANUARY 17, 2018, TK HOLDINGS INC. MAILED ME AN IMPORTANT NOTICE FOR OWNERSOF VEHICLES WITH TAKATA AIRBAG INFLATORS. THE CARD DIRECTED ME TO THE WEB SITE WWW.AIRBAGRECALL.COM, I FOLLOWED THE DIRECTIONS AND ENTERED THE VIN FOR MY VEHICLE. THE SITE IDENTIFIED IT TO BE UNDER THE RECALL NOTICE THEN DIRECTED ME TO CONTACT A NUMBER FOR THE LOCAL MERCEDES DEALERSHIP. WHEN I CONTACTED MERCEDES BENZ OF ORLANDO THEY INFORMED ME THAT THE VEHICLE IS NOT UNDER RECALL. THEY IN TURN FORWARDED MY CALL TO A CENTRAL MERCEDES BENZ TELEPHONE NUMBER, AND THEY SAID THE SAME THING (MY VEHICLE DOES NOT HAVE THE TAKATA RECALL)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062998January 16, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ROCHESTER IN ROCHESTER, NEW YORK WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063046January 16, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF PEMBROKE PINES, 14199 PINES BLVD, PEMBROKE PINES, FL 33027, (954) 644-5035) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. THE VIN WAS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062901January 15, 2018
ELECTRICAL SYSTEM
THE VEHICLE'S COLLISION PREVENTION ASSISTANT PLUS OPTION OFTEN DISPLAYS DURING DRIVING. THIS CAUSES THE CAR TO LOSE ACCELERATION AND PREVENTS YOU FROM ACCELERATING REGARDLESS OF HOW HARD YOU PRESS THE GAS PEDAL. THIS HAPPENS FOR NO APPARENT REASON AND OCCURS WHILE IN THE MIDST OF DRIVING, USUALLY WITHIN A BUSY INTERSECTION AND HAS ALSO HAPPENED TO ME SEVERAL TIMES WHILE DRIVING ON THE HIGHWAY. I AM VERY AFRAID TO DRIVE THIS VEHICLE. THE ONLY WAY TO CORRECT THIS WHEN IT OCCURS IS TO PULL OFF THE ROAD, SHUT THE CAR DOWN, AND RESTART THE ENGINE AFTER A FEW MINUTES. MY CAR WAS SERVICED ON 1/13/18 AND WHEN TESTED, NO EVIDENCE OF THIS WAS FOUND. SINCE THEN, THIS MALFUNCTION HAPPENED ON 1/14 AND AGAIN TODAY 1/15. THIS MALFUNCTION HAS THE POTENTIAL TO BE CATASTROPHIC. I'VE ADVISED THE DEALER THIS NEEDS TO BE SERVICED AND FIXED, OTHERWISE WE WILL BE ASKING FOR A NEW VEHICLE FOR THE REMAINDER OF THE LEASE. I AM VERY FEARFUL TO DRIVE THE CAR, ESPECIALLY WITH OUR TWO YOUNG CHILDREN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11062814January 15, 2018
AIR BAGS
THE DEALERSHIP TOLD ME THEY DO NOT HAVE THE PARTS TO FIX THE AIRBAG RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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