Mazda CX-7 Complaints

1,134 consumer complaints on file.

#11131552September 25, 2018
AIR BAGS, SUSPENSION
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V018000 (AIR BAGS). THE CONTACT CALLED THE MANUFACTURER MORE THAN TWICE AND CONFIRMED THAT THE PART WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED BECAUSE THE MANUFACTURER HAD NOT PROVIDED THE PART FOR THE REPAIR. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION). THE MANUFACTURER WAS CONTACTED FOR A REFERRAL FOR AN AUTHORIZED DEALER TO SCHEDULE THE TWO RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129812September 17, 2018
SUSPENSION
IN MARCH 20, 2018 I HAVE RECEIVED A SAFETY RECALL LETTER FROM MAZDA (PO BOX 1091, ROYAL OAK, MI 48068); SAFETY RECALL 9716H, NHTSA CAMPAIGN NO. 16V-593. I CALLED THE SERVICE DEPARTMENT, SUBURBAN MAZDA, 37911 GRAND RIVER AVE., FARMINGTON HILLS MI 48335 (248-471-0800) WHERE THE SERVICE MANAGER INFORMED ME ABOUT NON AVAILABILITY OF THE REQUIRED PART AT THAT TIME (04-18-2018). MANAGER STATED ONCE THE SERVICE DEPARTMENT WILL RECEIVE THE PART THEY WILL CONTACT ME TO PERFORM THE REPAIR. AS OF TODAY (SEPT. 17, 2018) THE MAZDA, SUBURBAN IMPORTS OF FARMINGTON HILLS, SERVICE DEPARTMENT DID NOT NOTIFY ME ABOUT AVAILABILITY OF THE PART AND THE SCHEDULING OF THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123150August 29, 2018
AIR BAGS
TAKATA RECALL. WHEN REPLACING THE AIRBAG THE AIRBAG LIGHT ON THE DASH CAME ON. WHEN TAKING THE VEHICLE BACK FOR SECOND AIRBAG REPLACEMENT THE DEALER WAS NOTIFIED THAT THE LIGHT HAD COME ON. THE DEALER STATED THAT IT WAS A COINCIDENCE AND HAD NOTHING TO DO WITH THE FACT THAT THEY HAD JUST WORKED ON THE SYSTEM. I WONDER IF THIS HAS BEEN AN ISSUE AND WHAT IS THE FAIL RATE OF THE SEAT SENSOR AT THE TIME OF WORK BEING DONE OR IF THIS IS A WAY TO RECOUP MONEY FOR THE SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122751August 27, 2018
ENGINE, SUSPENSION
TL* THE CONTACT OWNS A 2007 MAZDA CX-7. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. NORTH FRONTIER AUTO (205 8TH AVE SE, PINE CITY, MN) WAS CALLED AND DIAGNOSED THAT AN UNKNOWN SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED AND THE VEHICLE COULD NOT BE STARTED. THE CONTACT WAS ABLE TO GET THE BATTERY JUMPSTARTED AND DROVE TO NORTH FRONTIER AUTO WHERE THE CODES WERE CLEARED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN AND SOLENOID WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE SOLENOID FAILURE WAS REPAIRED, BUT THE TIMING CHAIN FAILURE WAS NOT. THE VEHICLE WAS RETURNED TO THE DEALER WHERE THEY STATED THAT THEY REPAIRED THE TIMING CHAIN. AFTER THE VEHICLE WAS REPAIRED, THE CONTACT STATED THAT THE AXLE, BALL JOINT, AND CONTROL ARM WERE DETACHED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURES WERE CONFIRMED AND THE TIMING CHAIN WAS CONFIRMED TO BE INCORRECTLY INSTALLED BY THE DEALER. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118901August 10, 2018
SUSPENSION
BOUGHT THE CAR JULY 30 2016. LEFT FRONT CONTROL ARM BROKE CAUSING LOST STEERING AND ADDITIONAL DAMAGE TO THE CAR. HAD THE CAR REPAIRED AT A SHOP JULY 20 2017. GOT A RECALL NOTICE FOR THE SAME ISSUE SEPT 2017. JUST HAD THE CAR REPAIRED AS PER THE RECALL 08/09/2018 BUT NOW MAZDA DOES NOT WANT TO REIMBURSE FOR THE PRIOR REPAIRS MADE SINCE IT WAS AFTER THE AUGUST 10 2016 DATE ON THE RECALL AND CAUSE I DON'T HAVE THE BANK STATEMENT FROM BACK THEN SHOWING IT WAS PAID ON MY VISA. I SENT THEM THE INVOICE FROM THE GARAGE THAT IS CLEARLY MARKED PAID VISA. THE BREAKAGE HAPPENED ON THE STREET I LIVE ON, WIFE AND I WERE ON OUR WAY TO MEET WITH FAMILY FOR SUPPER. THE CAR WAS JUST DRIVEN HOME BY MYSELF FROM WORK ON A 65MPH 4 LANE HIGHWAY LESS THEN A HOUR PRIOR, THANK GOD IT DIDN'T BREAK AT THOSE SPEEDS. THE ROAD MAKES A SLIGHT TURN TO THE RIGHT WHEN I HEARD A BANG AND THE LEFT FRONT CORNER OF THE CAR DROPPED. ONCE I SAFELY GOT THE CAR STOPPED WITH STEERING FOUND THE LEFT FRONT TIRE AT A 90 DEGREE ANGEL WITH THE FENDER ON TOP OF IT. DRIVE SHAFT WAS TORN OUT FROM THE TRANSMISSION AND TIE RODS WERE BENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114976July 31, 2018
AIR BAGS
"TAKATA RECALL" INDICATOR AIRBAG LIGHT HAVING ISSUES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111939July 17, 2018
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2007 MAZDA CX-7. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE FRONT PASSENGER DOOR LOCKING MECHANISM MALFUNCTIONED AND THE DOOR COULD NOT BE UNLOCKED FROM INSIDE OR OUTSIDE OF THE VEHICLE. THE CONTACT STATED THAT THE REAR DRIVER'S DOOR WAS ALSO LOCKED AND COULD NOT BE OPENED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MAZDA OF NEW BERN, 1715B US-70, NEW BERN, NORTH CAROLINA) WHO WAS ABLE TO PRY THE DOORS OPEN AND DIAGNOSED THAT THE LOCKING MECHANISM CABLES FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110994July 12, 2018
UNKNOWN OR OTHER
A/C COMPRESSOR WENT OUT. ALL PARTS NEEDED TO REPLACE IS COMPRESSOR/CONDENSER-DRYER/EXPANSION VALVE. TOTAL OF $2778.00 WORKING FINE. STOPPED AT STORE 15 MIN. START BACK UP AND NO A/C
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105086July 2, 2018
AIR BAGS
I HAVE RECEIVED A RECALL NOTICE FOR MY VEHICLE, BUT SEARCHING YOUR SITE DOES NOT SHOW IT. HOW DO I KNOW WHICH IS TRUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103405June 22, 2018
UNKNOWN OR OTHER
I HAD THE AIR CONDITIONING FIXED AND IT KEEPS GOING OUT,IT IS IN THE SHOP FOR THE 3RD TIME. THE CAR WILL NOT RUN WITHOUT THIS WORKING,IT IS ALL ON ONE BELT. I WANT MAZDA TO REPLACE THE AIR CONDITIONING SYSTEM AND GUARENTEE THIS. I WANT MAZDA TO REEMBURSE ME FOR THE REPAIRS I MADE 3 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098170May 27, 2018
UNKNOWN OR OTHER, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I WAS WONDERING WHY 3 OF MY WINDOW MOTORS WENT OUT THE SAME DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097061May 21, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2009 MAZDA CX-7. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PERFORM THE RECALL REPAIR. THE DEALER (HYMAN BROTHERS MAZDA, 12602 JEFFERSON AVENUE NEWPORT NEWS, VIRGINIA 23602) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097104May 21, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2012 MAZDA CX-7. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE MADE A LOUD CLUNKING NOISE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED AT (MOFFITT MAZDA IN BOSSIER CITY, LOUISIANA) PER NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) AND THE FAILURE RECURRED DIRECTLY AFTER THE REPAIR. THE DEALER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE HAD ALREADY BEEN REPAIRED; THEREFORE, THE CONTACT WOULD HAVE TO PAY A DIAGNOSTIC FEE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096558May 17, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 MAZDA CX-7. WHILE OPERATING THE VEHICLE WITH THE HEADLIGHTS TURNED ON, THE LIGHTS WOULD NOT ILLUMINATE BRIGHT ENOUGH FOR THE DRIVER TO SEE THE ROAD AHEAD. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089304April 22, 2018
EXTERIOR LIGHTING
HEADLIGHT ASSEMBLY FOGGED UP ON THE INSIDE CAUSING BAD ILLUMINATION AT NIGHT. ALTHOUGH IT SEEMS TO BE SEALED PROPERLY, MOISTURE IS STILL ENTERING ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089194April 21, 2018
UNKNOWN OR OTHER
MY CAR WAS PARKED AND TURNED OFF WITH THE KEY IN MY HAND. I INSERTED THE KEY AND STARTED THE CAR WITH MY FOOT ON THE BRAKE. MY FOOT WAS STILL ON THE BRAKE PEDAL WHEN I PUT THE CAR IN DRIVE. IT SURGED AHEAD AND WITHOUT ANY WARNING I CRASHED INTO A CEMENT BASE TO A POLE. I HAD BEEN PARKED IN THE DRIVEWAY OF A DONATION CENTER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11089197April 21, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS FREQUENTLY, EVERY THREE TO FOUR MONTHS, GO OUT. LIGHTING IS SO POOR WHEN THEY DO WORK THAT WE DO NOT USE THE VEHICLE AFTER DARK IF AT ALL POSSIBLE AND THEN USE THE HIGH BEAMS TO OPERATE SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089204April 21, 2018
POWER TRAIN
ON 4/18/18 - WHILE DRIVING VEHICLE, ALL OF A SUDDEN AND WITH NO WARNING, PUSHING GAS PEDAL, IT REVED UP INTO GEAR, STAYED THERE AND THEN ALL OF A SUDDEN BANGED INTO NEXT GEAR AND PROCEEDED TO DO THE SAME THROUGH THE REMAINING GEARS. THEN THE AT LIGHT ILLUMINATED. I TURNED THE CAR AROUND AND DROVE BACK TO THE OFFICE (THIS WAS AT LUNCH TIME). WHEN I LEFT THE OFFICE FOR THE EVENING, THE CAR NOW WOULD NOT GO INTO REVERSE. I ENDED UP HAVING IT TOWED TO A TRANSMISSION SHOP. I WAS TOLD THAT IT NEEDED A NEW TRANSMISSION. NOW I WOULD PROBABLY BE INCLINED TO AGREE BUT THE CAR DOES NOT EVEN HAVE 65K MILES ON IT!!! EVERYONE I HAVE TALKED TO SAID THAT IS NOT NORMAL FOR A TRANSMISSION TO GO WITH THAT FEW MILES ON IT. SOMETHING IS VERY WRONG HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084695April 12, 2018
VEHICLE SPEED CONTROL
MY CAR WAS PARKED AND TURNED OFF. I ENTERED THE CAR, PUT MY FOOT ON THE BRAKE TO START THE CAR AND THEN PUT THE CAR IN DRIVE. IMMEDIATELY IT SURGED FORWARD ABOUT 50 FEET HITTING A CEMENT BASE TO A POLE. MY FOOT WAS STILL ON THE BRAKE. THE AIR BAG DEPLOYED AND THE SEATBELT WORKED KEEPING ME FROM ANY INJURY. THE INSURANCE COMPANY DETERMINED IT WAS TOTALED. THIS HAPPENED IN A PARKING LOT. THERE WAS NO POLICE REPORT AS IT WAS DEAMED PRIVATE PROPERTY AS IT WAS A GOODWILL STORE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11084018April 9, 2018
AIR BAGS, SUSPENSION
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V429000 (AIR BAGS) AND 16V593000 (SUSPENSION). THE CONTACT CALLED BILL HOOD MAZDA AT 985-345-0321 (333 N MORRISON BLVD, HAMMOND, LA 70401) AND WAS INFORMED TO DRIVE THE VEHICLE TO THE DEALER FOR RECALL REPAIRS. THE CONTACT DID NOT FEEL SAFE DRIVING THE VEHICLE. THE CONTACT STATED THAT THE DEALER DID NOT OFFER TO RETRIEVE THE VEHICLE FOR HER. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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