Mazda CX-5 Service Bulletins
589 manufacturer communications on file.
- April 21, 2026•Document ID: 11032017Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; UNKNOWN OR OTHER
- Mfr Comm. #:
- SA-015/26c
- Date Added:
- May 4, 2026
- Manufacturer:
- MAZDA
SummarySA-015/26 - INFOTAINMENT CENTER DISPLAY AND CONNECTED VEHICLE IMPROPER OPERATION This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/26 04/09/26 and 03/25/26 and 03/13/26 Index Intermittent Globe with a slash icon Beep sound near the SOS button and SOS button amber or red LED Instrument Cluster Master Warning Light illuminated The center display screen is blank No data plan message DTC U2701:89 Center Display Home Screen Partial Boot Up No Connected Vehicle One Time Passcode (OTP) During a Bluetooth® phone call, tapping the navigation icon does not launch Google Maps During an Apple CarPlay phone call, the Climate Control fullscreen menu cannot be accessed While the Climate Control screen is displayed in full screen, tapping the Apple CarPlay icon does not launch Apple CarPlay REPAIR PROCEDURE simplified and updated recovery instructions Recovery - Turn off the vehicle and allow it to fully power down to sleep mode Turn off, exit, and lock the vehicle, let it sit for 5+ mins If the Recovery procedure above does not resolve the issue, perform the following: Disconnect the 12V battery negative cable. Wait 10+ minutes. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the condition and is working on a resolution. Vehicle driving operation is not affected during these conditions. No repairs or component replacements should be attempted at this time. The vehicle may be released to the customer.
Associated Products (1)Associated Documents - April 16, 2026•Document ID: 11032101Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- SA-026-26
- Date Added:
- May 5, 2026
- Manufacturer:
- MAZDA
SummaryThis Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-002/19 09/30/19 and 12/19/19 DESCRIPTION If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage. Clean the intake manifold internally to remove any debris from old engine before installing the new replacement engine assembly. If the intake manifold cannot be properly cleaned internally, replace it.
Associated Products (39)2026 Mazda CX-302026 Mazda CX-52026 Mazda CX-502026 Mazda CX-702026 Mazda CX-902026 Mazda Mazda32026 Mazda MX-52025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32025 Mazda MX-52024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-5+ 19 moreAssociated Documents - April 16, 2026•Document ID: 11032021Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; UNKNOWN OR OTHER
- Mfr Comm. #:
- SA-025-26
- Date Added:
- May 4, 2026
- Manufacturer:
- MAZDA
SummaryDESCRIPTION Some customers may experience Google Assistant Improper Operation. 1. The vehicle’s location and the location indicated by voice input are far apart. Example: The attached video shows that the vehicle is in Irvine, CA; however, when the driver asked for directions, the system responded with a location in Washington State. Temorary Workaround Search the navigation destination manually, instead of using Google Assistant . REPAIR PROCEDURE Perform Factory Reset NOTE: Factory Reset will remove all customer settings. In addition, the pre-installed applications will also be reset to their factory settings. Get permission from the customer before you proceed.
Associated Products (1)Associated Documents - April 16, 2026•Document ID: 11032020Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; UNKNOWN OR OTHER
- Mfr Comm. #:
- SA-024-26
- Date Added:
- May 4, 2026
- Manufacturer:
- MAZDA
SummaryDESCRIPTION Some customers may experience Mazda Connect User Profile Improper Operation. NOTE: The user profile may not be recognized at start up due to the steering wheel spoke blocking the View Monitor camera. This condition is normal. Index User profile is not displayed on the top right corner Unable To Switch Out Of The "Driver" Profile Center Display Freezes If "Cancel" Is Selected Instead Of Entering Profile Lock Code REPAIR PROCEDURE If the Recovery procedure above does not resolve the issue, perform the following: 1. Disconnect the 12V battery. 2. Wait about 1 minute. 3. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the condition and is working on a resolution. Vehicle driving operation is not affected during these conditions. No repairs or component replacements should be attempted at this time. Vehicle may be released to the customer.
Associated Products (1)Associated Documents - April 16, 2026•Document ID: 11032013Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; UNKNOWN OR OTHER
- Mfr Comm. #:
- SA-006-26b
- Date Added:
- May 4, 2026
- Manufacturer:
- MAZDA
SummarySA-006/26 - 2026 CX-5 - SERVICE CAUTIONS FOR NEW AND REVISED FEATURES. The 2026 CX-5 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. New Features: Google Built-In Google Built-In Status Bar User Registration Cockpit Domain Controller Data Communication Module (DCM) Data Communication Module (DCM) Backup Battery Emergency Call System Over The Air (OTA) Update Over The Air (OTA) Error Message/Error Code Stolen Vehicle Assistance Connectivity Service Period SD Map Card Steering Switch Apple CarPlay/Android Auto USB-C Wired Connection Maintenance Notification Odometer/Tripmeter Location Change i-Activsense Driver Monitoring (DM) System Cruising & Traffic Support (CTS) --> Lane Change Assist Service Information: PDI Fuse Location Mazda Connected Vehicle Viewer (MCVV) Mazda Connected Vehicle Maintenance Mode 12V Battery Disconnect Sleep Mode App Force Stop Mazda Diagnostic and Repair Software II (MDARS II) Mazda Connect 3 Center Display Quick Guide Send Feedback to Google
Associated Products (1)Associated Documents - April 15, 2026•Document ID: 11032102Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-027-26
- Date Added:
- May 5, 2026
- Manufacturer:
- MAZDA
SummaryThis SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-007/25 10/22/25, 06/02/25 and 02/03/25 DESCRIPTION The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps): CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery’s Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda DCA-8000, it will result in a false result and invalid Warranty Code from the tester. This will also result in unnecessary replacement of batteries. TEST PROCEDURE 1. Connect the charger clamps to the appropriate battery posts.
Associated Products (40)2026 Mazda CX-302026 Mazda CX-52026 Mazda CX-502026 Mazda CX-702026 Mazda CX-902026 Mazda Mazda32026 Mazda MX-52025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32025 Mazda MX-52024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-5+ 20 moreAssociated Documents - April 11, 2026•Document ID: 11032019Service Bulletin/Repair InstructionsFUEL/PROPULSION SYSTEM
- Mfr Comm. #:
- SA-023-26
- Date Added:
- May 4, 2026
- Manufacturer:
- MAZDA
SummaryThis Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-003/22 03/02/22 DESCRIPTION Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is overfilled (more fuel is added after the fuel pump nozzle shuts off automatically) or filled up normally in high ambient temperatures and the fuel expands. No repair is needed. Explain to the customer not to continue filling after nozzle shut off.
Associated Products (6)Associated Documents - April 10, 2026•Document ID: 11032018Service Bulletin/Repair InstructionsUNKNOWN OR OTHER
- Mfr Comm. #:
- SA-022-26
- Date Added:
- May 4, 2026
- Manufacturer:
- MAZDA
SummaryMDARS II Record on Behavior (RoB codes). DESCRIPTION X-CODES – Record on Behavior (RoB) In the new CX-5, only certain control modules use Record on Behavior (RoB). (Some modules, such as the 7G transmission, record control information as “Operation History (DID)” instead of RoB.) DTC Format Change Some Diagnostic Trouble Codes (DTCs) have been expanded from 5 digits to 12 digits. Example: Current code: U2701:89-A0 New code: XU2050:55-B0 Display on MDARS II Some DTCs are displayed on MDARS II health check as shown in the table below. Meaning of the “X” Prefix The “X” in the upper digit (first character) of the DTC means: “It is not an error; it is just information.” to assist with diagnostic troubleshooting.
Associated Products (1)Associated Documents - April 10, 2026•Document ID: 11032016Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; UNKNOWN OR OTHER
- Mfr Comm. #:
- SA-015-26b
- Date Added:
- May 4, 2026
- Manufacturer:
- MAZDA
SummarySA-015/26 - INFOTAINMENT CENTER DISPLAY AND CONNECTED VEHICLE IMPROPER OPERATION This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/26 03/25/26 and 03/13/26 Index Intermittent Globe with a slash icon Beep sound near the SOS button and SOS button amber or red LED Instrument Cluster Master Warning Light illuminated The center display screen is blank No data plan message DTC U2701:89 Center Display Home Screen Partial Boot Up No Connected Vehicle One Time Passcode (OTP) REPAIR PROCEDURE simplified and updated recovery instructions Recovery - Turn off the vehicle and allow it to fully power down to sleep mode Turn off, exit, and lock the vehicle, let it sit for 5+ mins If the Recovery procedure above does not resolve the issue, perform the following: Disconnect the 12V battery negative cable. Wait 10+ minutes. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the condition and is working on a resolution. Vehicle driving operation is not affected during these conditions. No repairs or component replacements should be attempted at this time. The vehicle may be released to the customer.
Associated Products (1)Associated Documents - April 4, 2026•Document ID: 11032100Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; STRUCTURE:BODY
- Mfr Comm. #:
- SA-021-26
- Date Added:
- May 5, 2026
- Manufacturer:
- MAZDA
SummaryThis Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23 DESCRIPTION Some customers may experience one or more electrical malfunctions after a vehicle body repair. A newly painted fender stay (2) may be causing a poor front harness (1) ground connection. The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated, may create a poor front harness ground connection. NOTE: DO NOT paint ground point (3) attachment bolt (4) is seated. NEWLY INSTALLED FRONT FENDER STAY NOTE: CAUTION: If the bolt (4) contact area (3) is painted when the front fender stay (2) is newly replaced, it could cause a malfunction in the PCM. Before painting a newly replaced part, protect the bolt (4) contact area (3) with masking tape (5) as shown in the figure.
Associated Products (11)Associated Documents - March 25, 2026•Document ID: 11030641Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-015-26a
- Date Added:
- April 2, 2026
- Manufacturer:
- MAZDA
SummaryThis Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/26 03/13/26 DESCRIPTION Index Intermittent Globe with a slash icon • Beep sound near the SOS button and SOS button amber or red LED • Instrument Cluster Master Warning Light illuminated • The center display screen is blank • No data plan message • DTC U2701:89 Some customers may experience the following: 1. Intermittent Globe with a slash icon. The Globe with Slash icon indicates that communication between the Cockpit Domain Controller (CDC) and the Data Communication Module (DCM) has not yet been completed. This communication may take up to 90 seconds to complete. During this time, some Mazda Connect 3 functions, such as Google Assistant, will not be available. ○ Once communication is complete, the Globe with Slash icon will be replaced by the reception icon, as shown below. Recovery The system may recover on its own: After several minutes of driving. • After Ignition OFF, close doors/trunk/liftgate/hood and wait approximately 3 minutes to put the vehicle in sleep mode, then turn ignition back ON. Sleep mode can be confirmed by monitoring USB-C port LED's. LED's are off when in sleep mode. REPAIR PROCEDURE If the Recovery procedure above does not resolve the issue, perform the following: 1. Disconnect the 12V battery. 2. Wait about 1 minute. 3. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the condition and is working on a resolution. Vehicle driving operation is not affected during these conditions. No repairs or component repalcements should be attempted at this time. Vehicle may be released to the customer.
Associated Products (1)Associated Documents - March 25, 2026•Document ID: 11030624Service Bulletin/Repair InstructionsUNKNOWN OR OTHER; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-006-26a
- Date Added:
- April 2, 2026
- Manufacturer:
- MAZDA
SummaryDESCRIPTION The 2026 CX-5 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Symptom Service Alert Intermittent Globe with a slash icon Beep sound near the SOS button SOS button amber or red LED Master Warning Light illuminated The center display screen is blank No data plan message DTC U2701:89 Communication error with cockpit domain controller (CDC)(Ethernet) SA-015/26 Incorrect “Sign in to network” notification, even though the customer has signed in to the network correctly SA-016/26 Intermittent loss of the MyMazda App remote function SA-017/26 Apple CarPlay/Android Auto does not connect by wireless or USB connection SA-018/26
Associated Products (1)Associated Documents - March 20, 2026•Document ID: 11030647Service Bulletin/Repair InstructionsSTRUCTURE:BODY; UNKNOWN OR OTHER
- Mfr Comm. #:
- SA-019-26
- Date Added:
- April 3, 2026
- Manufacturer:
- MAZDA
SummaryThis SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-045/22 12/06/22 and 07/12/22 NOTE: All vehicles with protective films applied to the piano black door garnishes of the following models are applicable to this Service Alert. DESCRIPTION The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. The protective films are attached on new vehicles when shipped from the factory in order to avoid being scratched during transportation and while in dealer stock. NOTE: Remove the protective films after cleaning the vehicle. • If any adhesive residue remains on the surface of the door garnish, attach the adhesive side of the protective film on the area again, and then peel it off to remove the residue. • Refer to the image below for the location of the protective films (4 sheets of films in each side).
Associated Products (4)Associated Documents - March 18, 2026•Document ID: 11030645Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-018-26
- Date Added:
- April 3, 2026
- Manufacturer:
- MAZDA
SummaryDESCRIPTION Some customers may experience Apple CarPlay/Android Auto does not connect by wireless or USB connection. Advise the customer that Mazda is aware of the condition and is currently working on a resolution. As soon as a resolution becomes available, this Service Alert will be promptly updated and re-released.
Associated Products (1)Associated Documents - March 18, 2026•Document ID: 11030644Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-017-26
- Date Added:
- April 3, 2026
- Manufacturer:
- MAZDA
SummaryDESCRIPTION Some customers may experience an intermittent loss of the MyMazda App remote function. Recovery The error is intermittent and may recover on it's own during a different drive cycle. Do not perform any repairs at this time. Advise the customer that Mazda is aware of the condition and is currently working on a resolution. As soon as a resolution becomes available, this Service Alert will be promptly updated and re-released. Note: Check "Messages --> Activity History" on the customer's device because the cause might be related to keys inside the vehicle, door/hood/liftgate open.........ect..
Associated Products (1)Associated Documents - March 15, 2026•Document ID: 11030638Service Bulletin/Repair InstructionsUNKNOWN OR OTHER; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-015-26
- Date Added:
- April 2, 2026
- Manufacturer:
- MAZDA
SummaryDESCRIPTION Some customers may experience the following: 1. Intermittent Globe with a slash icon. The Globe with Slash icon indicates that communication between the Cockpit Domain Controller (CDC) and the Data Communication Module (DCM) has not yet been completed. This communication may take up to 90 seconds to complete. During this time, some Mazda Connect 3 functions, such as Google Assistant, will not be available. ○ Once communication is complete, the Globe with Slash icon will be replaced by the reception icon, as shown below. Recovery The system may recover on its own: After several minutes of driving. • Ignition OFF and wait approximately 5 minutes. Then ignition back ON. • REPAIR PROCEDURE If the Recovery procedure above does not resolve the issue, perform the following: 1. Disconnect the 12V battery. 2. Wait about 1 minute. 3. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the issue and is working on a resolution. NOTE: Vehicle driving operation is not affected during this condition.
Associated Products (1)Associated Documents - March 13, 2026•Document ID: 11030642Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; UNKNOWN OR OTHER
- Mfr Comm. #:
- SA-016-26
- Date Added:
- April 3, 2026
- Manufacturer:
- MAZDA
SummaryDESCRIPTION Some customers may experience an incorrect “Sign in to network” notification, even though the customer has signed in to the network correctly. NOTE: Vehicle driving operation is not affected by this notification. Mazda Connect 3 functions are not affected by this notification. Inform the customer to ignore the notification for now and that Mazda is aware of the condition and is currently working on a resolution. As soon as a resolution becomes available, this Service Alert will be promptly updated and re-released.
Associated Products (1)Associated Documents - March 11, 2026•Document ID: 11030636Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- SA-014-26
- Date Added:
- April 2, 2026
- Manufacturer:
- MAZDA
SummaryThis Service Alert supersedes the previously issued SA(s) and TSB(s) listed below: The changes are noted in Red. SA-035/24 05/31/24 DESCRIPTION There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not. A mechanical seal (A) is used for the water pump. This mechanical seal can seal coolant (B) by sliding a mating ring (C) against a seal ring (D). When the sliding surface temperature of the mechanical seal is more than 248 °F (120 °C) while driving, a small amount of steam (E) is leaked and bleeds through the bleeding hole (F). After drying, the steam leaves a green coolant deposit near the water pump bleed hole (F). This is a normal condition and does not require water pump replacement. The water pump should only be replaced if there is an accumulation of crystallized coolant near the bleed hole. When you encounter a water pump with coolant seepage marks, decide to replace it or not based on the following criteria using sample photos. NOTE: During the initial period of use*, the sliding surfaces of the seals may not yet be fully settled, which can temporarily increase the amount of leakage. Continued use will allow the surfaces to settle, reducing the leakage. Replacing parts that are already settled with new ones will increase the leakage again until the new parts become conditioned. Therefore, replacement should be avoided in this initial period of use. *As a guideline, this applies to vehicles with less than 1,860 miles (3000 km) of mileage.
Associated Products (36)2026 Mazda CX-302026 Mazda CX-52026 Mazda CX-502026 Mazda CX-702026 Mazda CX-902026 Mazda Mazda32025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-5+ 16 moreAssociated Documents - March 7, 2026•Document ID: 11030634Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-013-26
- Date Added:
- April 2, 2026
- Manufacturer:
- MAZDA
SummaryDESCRIPTION ADDING ODOMETER TO THE CENTER DISPLAY HOME SCREEN The 2026 Mazda CX-5 displays the odometer (mileage) on the center display rather than in the instrument cluster. The odometer and trip meter are not displayed in the instrument cluster; instead, they appear on the center display. This information can be accessed through the Efficiency application. Adding the Odometer to the Center Display Home Screen Click here to watch a step-by-step video tutorial. 1. From the Home screen, select the "Edit Home Screen" icon at the bottom right corner. 2. Hold and drag the Media content down one level. 3. Hold and drag the Efficiency content above the Media content. 4. Exit "Edit Home Screen" Note: " Driver" profiles can have unique system preference settings. When a new profile is created, the center display home screen defaults to the same initial state. This procedure can then be performed on the newly created profile.
Associated Products (1)Associated Documents - March 5, 2026•Document ID: 11030701Warranty Program/ExtensionENGINE
- Mfr Comm. #:
- SSPD8 Repair d
- Date Added:
- April 4, 2026
- Manufacturer:
- MAZDA
SummarySubject: TSB 01-001/26 Warranty and Parts Kit Update INCLUDES: Warranty Extension Program - Special Service Program (SSP) D8 Check Engine Light ON with DTC P0126:00, 2018-2025 CX-5, 2019-2023 Mazda3, 2019-2022 CX-3, 2018-2021 Mazda6, 2020-2023 CX-30 Dear Mazda Dealer Colleagues, Mazda Motor Corporation has made a change regarding related parts to TSB 01-001/26 which also impacts Warranty Extension Special Service Program (SSPD8). Parts Ordering and Warranty Claims: Effective March 5, 2026 only the related parts kit PYY2-15-SAY can be ordered and claimed for any repair. The two separate parts PYFB-15-169 and PE13-15-296 can no longer be claimed with repaired dates of March 5, 2026 and later. There is no change to the main part, the Plug PYY3-15-SA1. We have updated the TSB 01-001/26 and SSPD8 Repair Procedure and Parts & Warranty Information on Mazda Global Service Support (MGSS) to reflect this change.
Associated Products (13)Associated Documents