Lincoln Nautilus Service Bulletins
334 manufacturer communications on file.
- May 28, 2021•Document ID: 10194651Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 49836
- Date Added:
- June 1, 2021
- Manufacturer:
- FORD
SummarySome 2021 Mustang Mach-E, Edge and Nautilus customers may be unable to authorize the FordPass/LincolnWay app and the Enable Connected Services prompt is not showing in the SYNC screen with no diagnostic trouble codes (DTC) present in the telematics control unit (TCU) or the gateway module A (GWM). To resolve this condition, remove the TCU fuse for 5 minutes then reinstall. If available, update the TCU to the latest software level using the latest version of FDRS and try to authorize the vehicle to the app. If the concern is still present, remove the GWM fuse for 5 minutes and reinstall. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00.
Associated Products (2)Associated Documents - May 24, 2021•Document ID: 10194428Service Bulletin/Repair InstructionsPOWER TRAIN:AUTOMATIC TRANSMISSION; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- SSM 49821
- Date Added:
- June 1, 2021
- Manufacturer:
- FORD
SummarySome 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (12)Associated Documents - May 24, 2021•Document ID: 10194425Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- SSM 49820
- Date Added:
- June 1, 2021
- Manufacturer:
- LINCOLN
SummarySome 2017-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization, Command and Control, Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, Utilize the FordPass Guides or Lincoln Way Concierge teams.
Associated Products (11)Associated Documents - May 12, 2021•Document ID: 10194413Service Bulletin/Repair InstructionsCOMMUNICATION:MANUFACTURER TELEMATICS; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 49795
- Date Added:
- June 1, 2021
- Manufacturer:
- FORD
SummarySome 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep sleep message set, this is an erroneous message. Starting and running the vehicle will clear the message and allow the remote commands to function again. Inform customers that engineering is currently working on a solution for this condition that will be released via an over the air (OTA) update that is expected in June 2021. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM) will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
Associated Products (11)Associated Documents - May 6, 2021•Document ID: 10194411Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 49784
- Date Added:
- June 1, 2021
- Manufacturer:
- LINCOLN
SummarySome 2020-2021 Corsair/Aviator/Navigator and 2021 Nautilus/Mach-E customers may be unable to activate Phone-as-a-key, have intermittent Phone-as-a-key connectivity, missing Phone-as-a-key button in the App, receiving Pairing Failed, Key Download Error or Connection Trouble message during Phone-as-a-key setup, Bluetooth Disconnected, Unable To Start, Backup Code Needed And/or Key Not Detected. Prior to performing any RFA diagnostics, verify the customer's phone app is at the latest version, the phone app is authorized to the vehicle and Location Service is enabled in customer's phone to allow for proper Phone-as-a-key operation. If a Phone-as-a-key concern remains, continue with normal RFA diagnosis. Refer to Workshop Manual (WSM), Section 419-01. Utilize the FordPass Guides or Lincoln Way Concierge teams as needed to understand Phone-as-a-key operation.
Associated Products (4)Associated Documents - May 3, 2021•Document ID: 10194387Service Bulletin/Repair InstructionsPOWER TRAIN; EQUIPMENT
- Mfr Comm. #:
- SSM 49770
- Date Added:
- June 1, 2021
- Manufacturer:
- LINCOLN
SummarySome 2019-2021 Edge/Nautilus vehicles equipped with all wheel drive (AWD) may exhibit a noise from the rear of the vehicle while approaching the vehicle or prior to starting engine, which is associated with rear drive unit (RDU) actuator learning process. Update the driveline control module (DLCM) calibration to minimize the noise. If no other concerns or symptoms are present, further diagnosis or repairs are not recommended. For claiming, use causal part 4000 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (2)Associated Documents - May 3, 2021•Document ID: 10194386Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN
- Mfr Comm. #:
- SSM 49769
- Date Added:
- June 1, 2021
- Manufacturer:
- LINCOLN
SummarySome 2019-2021 Edge/Nautilus vehicles equipped with all-wheel drive (AWD) may exhibit a noise/vibration/chatter/shudder/grind/bind from the rear of the vehicle during low speed turning events. To correct the condition, reprogram the AWD module using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use casual part RECAL and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (2)Associated Documents - April 28, 2021•Document ID: 10191521Service Bulletin/Repair InstructionsBACK OVER PREVENTION:SOFTWARE
- Mfr Comm. #:
- SSM 49756
- Date Added:
- May 3, 2021
- Manufacturer:
- FORD
SummarySome 2018-2021 vehicles supported by FDRS may not list a software update for a module under the SW Updates tab although an SSM or TSB is published for a software update. This may be due to the module already being at the latest software level. A later software level may have been programmed at the assembly plant, during a previous dealer visit or by an over the air (OTA) update for vehicles that have automatic updates enabled in the SYNC system settings. To review a vehicle's OTA update history, visit the Connected Vehicle > OTA Dashboard tab in OASIS. Information about the OTA Dashboard can be found on FMCDealer.com when performing a search on OTA History Job Aid.
Associated Products (13)Associated Documents - April 19, 2021•Document ID: 10191095Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 49739
- Date Added:
- May 3, 2021
- Manufacturer:
- FORD
SummarySome 2021 Edge/Nautilus vehicles may exhibit a VIN mismatch condition in both side obstacle detection control modules (SODL/SODR) during Ford Diagnosis and Repair System (FDRS) vehicle identification. This may be due to an incorrect As-Built configuration. Do not attempt to replace the SODL and/or SODR modules. This condition does not affect vehicle function. Engineering is currently working on a solution. Monitor OASIS for updates.
Associated Products (2)Associated Documents - March 26, 2021•Document ID: 10189588Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 49697
- Date Added:
- March 31, 2021
- Manufacturer:
- LINCOLN
SummarySome 2020-2021 Edge/Nautilus vehicles may exhibit a Trailer Disconnected message in the instrument panel cluster (IPC). This may be due to the As-Built configuration in the trailer control module (TRM). To correct the condition, update the As-Built data of the TRM. For claiming, use causal part 19H332 and applicable labor times found in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (2)Associated Documents - February 26, 2021•Document ID: 10187948Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 49625
- Date Added:
- March 3, 2021
- Manufacturer:
- FORD
SummarySome 2021 Mustang Mach-E/F-150/Edge/Nautilus vehicles may require a reboot of the SYNC 4 system. For vehicles equipped with a volume/power and right seek button, press and hold both the volume/power and right seek button for 10 seconds and the system will reboot. For vehicles not equipped with a volume/power button, holding the seek right and volume down buttons on the steering wheel controls will reboot the SYNC 4 system. The Workshop Manual (WSM) is in the process of being updated with this procedure.
Associated Products (3)Associated Documents - February 15, 2021•Document ID: 10187981Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- SSM 49571
- Date Added:
- March 3, 2021
- Manufacturer:
- LINCOLN
SummarySome 2019-2021 Edge/Nautilus, 2020-2021 Escape/Corsair, 2021 Bronco Sport vehicles equipped with all wheel drive (AWD) may exhibit chatter/shudder during low speed turning events due to fluid contamination. Drain and refill the rear drive unit (RDU), refer to Workshop Manual Section (WSM) 205-02. Drive for 8 km (5 miles) in stop and go conditions with right and left turns and re-evaluate. If the issue is still present, continue with WSM diagnostics. For claiming, use base (4000) causal part.
Associated Products (5)Associated Documents - January 20, 2021•Document ID: 10186620Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSM 49477
- Date Added:
- February 4, 2021
- Manufacturer:
- LINCOLN
SummarySome 2015-2021 F-150, 2016-2018 MKX, 2019-2021 Nautilus, 2015-2021 Edge, 2017-2019 Fusion, 2017-2020 MKZ And 2017-2020 Continental vehicles equipped with a 2.7L/3.0L EcoBoost engine may appear to have a low engine oil level if the proper procedures are not followed. Refer to the Owner's Manual > Maintenance > Engine oil check section. When checking the engine oil level after shutting off the engine wait at least 15 minutes prior to checking in order to allow the oil to drain back to the oil pan. The engine oil level can be checked immediately if the engine has not been started. When changing the engine oil the engine needs to be at normal operating temperature and the oil filter removed before draining the oil. Allow the oil pan to drain completely for up to 5 minutes. Check oil level after filling by following the oil level check procedure.
Associated Products (3)Associated Documents - January 18, 2021•Document ID: 10186602Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSM 49457
- Date Added:
- February 4, 2021
- Manufacturer:
- LINCOLN
SummarySome 2021 Mustang Mach-E/F-150/Edge/Nautilus vehicles may require a reboot of the SYNC 4 system. For vehicles equipped with a volume/power and seek buttons, press and hold both the volume/power and seek buttons for 10 seconds and the system will reboot. For vehicles not equipped with a volume/power button, holding the seek right and volume down buttons on the steering wheel controls will reboot the SYNC 4 system. The Workshop Manual (WSM) is in the process of being updated with this procedure.
Associated Products (3)Associated Documents